Creating a report that shows current open tickets

Creating a report that shows current open tickets

Hey guys,
     I'm looking for a report similar to example 1 that's more condensed and easy to view as a widget. Ideally it would have technician names (from support group Help Desk) and the number of "In Progress" tickets they have rather than each status broken out.

Example 1: If all the "In Progress" (not completed) statuses were condensed, this would work great.

Example 2: Stock report of technician names with different statuses. We don't use Open much so this isn't quite what we're looking for either.

Thanks for any help!

                  New to ADSelfService Plus?