Hi,

 

When we are using approvals as part of incidents and there doesn't appear to be a way within SDP to view the details of what was sent for approval.  Our technicians tend to add additional text to the approval and it is not possilbe to view what was requested for approval without referring to the approval email that is sent to the approving person.

 

Are we missing some setting that is preventing us from viewing what was being sent for approval?

 

In the incident history there is only an entry that the technician sent for approval, it doesn't include the text of what was sent.

 

We would like the ability to be able to review what was sent for approval (in case we need to re-send it to someone else for approval) or be able to work off what was approved, such as if the approval was asking for a document to be copied to a specific network location it would be good to see that without having the email approval in front of you.

 

If I am not being clear with what the problem is please let me know.

 

 

Thanks,

 

 

Matt