Adding e-mail trail to replies
I have noticed that when we reply to a user's ticket, they get our reply, but not an e-mail trail, it just contains our reply. Is there something I need to enable in the back-end to allow the user to see the reply trail within an e-mail. Thanks
Outlook for IOS Provisioning
Hi, instead of using the normal IOS Emailclient for Exchange access, we are planning to use Outlook for IOS. How can I provision the configuration? I've found this document for MS Intune. But how can I do this with mdm plus? Greets Daniel
I am unable to add employeeNumber LDAP attribute...
I followed these steps before reaching out to you and got instructed the same instructions. 1. Login to ADManager Plus 2. Navigate to Admin > LDAP Attribute > Add Attribute 3. Fill the form Display Name: Attribute display name of your choice LDAP Name: Should be exactly what you see in the AD for example sAMAccountName Data Type: Depending on your requirement for example Unicode Associated Reports: Select which report you want to associate it Associated Management: Select the
Asset State for equipment on shelf and not to be scanned by ServiceDesk Software licensing
Hello, What Asset State can we set assets to, when they are put on the shelf and don't want Software License Management in ServiceDesk to include this assets while they are on shelf? Sometimes they will be on shelf for a long time and not used by anyone. When taken off the shelf they are sometimes re-imaged and setup for another user. Thank you,
Apache 2.4.39 to fix important web server vulnerabilities
The CVE-2019-0211, a privilege escalation vulnerability, affecting Apache versions 2.4.17 to 2.4.38 could allow any under-privileged user to execute arbitrary code on the targeted server with root privileges. This vulnerability along with three low and two other important severity issues are addressed in the latest Apache httpd 2.4.39 version. With Vulnerability Manager Plus, you can detect these vulnerabilities and your network servers that are affected by these vulnerabilities. It is advisable
Which Yubikey?
What models of Yubikey or other Authentication device does PMP support please?
I need help
There are required fields in the settings "Request Closing Rules" - Technician, Resolution, Associated tasks should be completed. But, in fact, the request can be closed without assigning them. The question is how to fix it?
Search filter by session login name
Hi there. I wondering if it's possible do a search based on session login name without opening the advanced search.
[SOLVED] Total Tickets Resolved including Merged Tickets
Please can I have a report that shows total number of tickets resolved for the previous month per group and the total number of merged tickets within those tickets? I am running Manage Engine Service Desk Plus 9.4 Build 9422 and MSSQL.
Announcing the release of ADAudit Plus' latest version: Build 6000
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest version: Build 6000. With the latest build 6000- get faster search and data retrieval with the all new DataEngine. Deploy a client-side software agent to smoothen out log collection over WAN connections. Utilize risk assessment reports based on advanced user behavior analytics and machine learning. Other enhancements and fixes have also been made to enrich your experience,
startTLS error setting up Password Expiry Notification
I've just installed version 5.7 on a new server after running 5.1 successfully on another one for some time and am trying to set up the server setting so I can use the Password Expiry Notification but I am receiving the below error: Exception in startTLS using default SSL socket factory: host, port: smtp.office365.com, 587; Exception: java.lang.IllegalArgumentException: TLSv1,TLSv1.1,TLSv1.2 I'm trying to save the exact server details as are being used currently with TLS selected. Any help would
Feature request: Keep asset when changing/choosing requester
When creating a new request and you add an asset before choosing a requester the asset is removed from the field. Same issue occurs when changing the requester when a asset is selected.
Threat detection and prevention solution
Hi, Using Event log analyzer below devices threat detection and prevention solution is possible? let us know.. Number of Application Server : 2 (ERP) Number of Windows Server : 1 ( Windows Server 2016) Number of Workstation : 600-700 Number of Firewall : 1 (CIsco ASA) Number of switches : 10 Number of Routers : 2 ( Mikrotik & Cisco). Thanks Mostafiz
Do I configure vCenter or ESXi or both?
I recently installed the latest version of Event Log Analyzer and am trying to get data from my VMware environment. We have a VMware vCenter Server Appliance that runs a single datacenter with two VMware ESXi hosts participating in a single cluster. I can successfully add vCenter and the ESXi hosts but I am not getting any useful data out of them. I have verified successful connection from vCenter Server Appliance to the ELA box and am getting very basic informational logs every 10 minutes (polling
Cannot Import File
I Exported Data of Asset Type -> Workstation CSV. Made one single change in a column ( Just to test, I did Not create any column or changed anything from the original-file) Then tried to upload back into SDP Got this error on 95% records. Failed [ResourceLease] Column 'STARTTIME' cannot be null Resulting the failure of update. there's no such column called STARTTIME. it must be referring to something else. Can you help
Notify secundary user when the asset is assigned to the user
Hello Team. Currently the ServiceDesk Plus console can send notifications to the user assigned / dissociated an asset, as shown by the following notification rule. However, we are requiring that a copy of that notification be automatically sent to a secondary email configured for that user. Is it possible to make that configuration? Any script? Justification of the scenario. A client has registered in the SDP console the student users imported from the Active Directory. These students are assigned
Web Certificate of Password Manager Pro is shown as vulnerable
Hello Team. We are detecting that from the Password Manager Pro v9901 console vulnerability is shown on the verification of the same Web certificate of the Password Manager Pro console. How can we configure the Password Manager pro Web service so that it does not use the following encryption mechanism? TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA Note: The same thing is happening with the certificate verification for the ServiceDesk Plus console. Regards, Rafael Vega.
Google Chrome is affected by zero day vulnerabilities
Zero day vulnerabilities have been disclosed for different versions of Chrome. Vulnerability Affected versions Type confusion vulnerability in JSPromise::TriggerPromiseReactions Google Chrome 72.0.3626.96 (Official Build) (64-bit) Google Chrome 74.0.3702.0 (Official Build) dev (64-bit) Type confusion vulnerability in V8TrustedTypePolicyOptions::ToImpl Google Chrome 72.0.3626.81 (Official Build) (64-bit) Internal object leak vulnerability in ReadableStream Not known To know which systems
Back button in Requests Tab
When a technician has opened a request and then wants to go back to the page he was originally on using the browser Back button, it takes him to the original page of the view he was on. For example, if he was on page 5 of 10 pages, clicks on a request and then clicks on the Back button, it takes him to page 1 (regardless of how the tickets are sorted). If he just clicks on the Request tab, it takes him to page 1 also. Is there another way he should be viewing tickets? Thanks.
Removing O365 Mailbox Permissions Not Working
ADManage - Build 6659 For O365 Mailboxes, we are able to Add a permission (example, give someone Full access to another mailbox), however, if we try to remove that permission, ADManage reports "Success", but the permission is never removed in Office 365. Steps in AD Manage: 1. Click on Office 365 Tab 2. Click on Management 3. Click on Mailbox Management 4. Click on Modifiy Mailbox Delegate Permissions 5. Check the "Modify Full Access" Checkbox 6. Select "Add Permissions" Radio Button 7. Select User
[Free webinar] How analytics for change management process can save you millions
Hey there! We're back with yet another webinar on change management. What it's about: To keep up with the cycle of disruptive technological changes, IT organizations need to have a robust change management and implementation process in place. Because, the alternative—not having one in place or having a poorly managed one—has proven to be costly and chaotic for businesses. Join for us a free webinar on How analytics for change management process can save you millions, to learn how analytics
[Free webinar] How analytics for change management process can save you millions
Hey there! We're back with yet another webinar on change management. What it's about: To keep up with the cycle of disruptive technological changes, IT organizations need to have a robust change management and implementation process in place. Because, the alternative—not having one in place or having a poorly managed one—has proven to be costly and chaotic for businesses. Join for us a free webinar on How analytics for change management process can save you millions, to learn how analytics
[Free webinar] How analytics for change management process can save you millions
Hey there! We're back with yet another webinar on change management. What it's about: To keep up with the cycle of disruptive technological changes, IT organizations need to have a robust change management and implementation process in place. Because, the alternative—not having one in place or having a poorly managed one—has proven to be costly and chaotic for businesses. Join for us a free webinar on How analytics for change management process can save you millions, to learn how analytics
API « GetDowntimeDetails » : period Last Month not correct
Hi, I have a problem with REST API « GetDowntimeDetails » when i use it with argument period=11 (for Last Month). During the month of February, i get the data from the 2nd to the 31st of January (January 1st is missing). During the month of March, , i get the data from January 30 to February 28 (January 30 and 31 should not be). Do you have a solution ? (see attach system information screenshot) Thanks. Regards.
Can't create CI History Report with filter
If we create a report to show CI History without any filters it works fine but if we choose advanced filter: CI-type the report gets blank. We se multiple pages but no entries in the report. If we select last month in Date filter we get a error: Anyone else has this problem and a solution for it? Best regards Robert Lundgren
[SOLVED] Requester access to Change Requests
Dear All I would like to ask how is it possible for a Requester to be able to have access to the changes he/she is assigned to be a super user or an end user. I see that this is possible by clicking the link from the info e-mail, but not when accessing the portal. Also, it was not possible to see the details of the implementation phase, even if the end/super user is assigned the View access to every step of the change. Thanks George
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Vulnerability Manager Plus has suspended these updates and for users who already have these updates in your endpoints, kindy follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
ServiceDesk Plus 10016 Released
Dear Users, SDP 10016 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change SD-77145: Username field in the EWS configuration now allows names and e-mail address. A separate e-mail field is added. New Feature SDF-76768 : Following enhancements have been added in MDM-SDP Request Actions. Option to associate profiles to devices and groups. Option to distribute apps to devices and groups. Option to revoke
Importing users from AD
Hi guys, I'm having a problem importing users from AD. Our AD is Windows server 2003 and below is a screenshot of the error: It is failing and we also have more than 32 users in our active directory. Any help will be appreciated.
Active Directory import failed
The scheduled active directory import is not running. I have Active Directory set in the GUI to import once every 1 day. According to the logs, this hasn't happened. There is no fail log, there is an absence of logs showing an import. I thought that the GUI might not have set the schedule correctly on the database. on the database, we found a schedule called ADSyncronizationSchedule. This is set to run daily. The import runs correctly as I have manually imported from AD.
PMP - Auto Logon (Webpage you are viewing is trying to close the tab)
I have installed the most recent version of PMP PRO but I'm not able to use the RDP gateway, it continues to give me the same error from 2 years ago. Is there any update on this? And how can I solve this? Best regards, Douglas
Cannot remote server from Portal
Hello, I'm Salman. I got a problem when access the PMP server through the portal, let say it is pmp.com. I cannot remote into the server-A through pmp.com. But, when I'm inside the pmp.com server, I'm able to remote server-A through the portal. At the first time, I thought it was the firewall port issue, then I'm allowing all the port to the pmp.com server but still no progress. Do you know what happened here?
[SOLVED] Make attachment required (or popup message)
Is there a way to make attachments a required item? or on submit is there a script that can generate a popup message if nothing is attached? one of our request types will always have an attachment. If there is none because the user forgets it slows down the process. I'd like to make them attache something "or" give them a gentle nudge of a reminder.
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Patch Manager Plus has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Desktop Central has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
After Build upgrade from 9414 to 10012 Some times requester email reply is not appending in the request
Hello, Few days back we have upgraded our service desk plus from 9414 to 10012 with PGSQL database, i have observed that sometimes requester email reply is not appending in the request. i have the same of requests with me. please help me to isolated the case as the request count is increasing day by day with the same subject line. Thanks Regards, Subrata
Next Release : Requests Life Cycle
Dear Users, We are planing for the release of Requests Life Cycle shortly and below are the details : Requests Life Cycle Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition(s) easily. The next possible transition for any request is displayed in the request details page. Associate a life cycle to any number of templates. However, a template can be associated with only one life cycle. The life cycle contains nodes
Newsletter de Marzo!
¡Newsletter de Marzo! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
backup problem
Hello, System can not backup db after update , build is 9.4 /9416. SDPbackup.log file has been attached. Help please. Regards, Ertan
Category, Subcategory, and Item Deletion
Hi everyone, I was wondering about the consequences of deleting categories, sub categories, and items. If I delete an item (and possibly it's parents subcategory and category altogether) will this break historical associations to the item? Or will is persist in a history friendly way? We're looking to structure our categorization differently and we would like to know the potential consequences. Thanks, everyone.
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