[SOLVED] "Reply a request" Configuration
How to configure "Reply a request subject"? My configuration is: RE: ##$RequestId## $Title But, when I try to reply: RE: ##6229## RE: ##6229## Test Y1 Ver. 10.0 Build 10010
Not all tasks are visible
Tell me how to display all tasks in the list? As can be seen from the screenshot below, the right side (Specialist - he is the department’s manager) does not display all tasks (created by him for one specialist), although on the right side you can see many more tasks (logged in under the service desk administrator), I gave him full access (in the Roles settings), put down all the access and all the groups (in the settings of the expert), but the remaining tasks do not appear in the task list. For
Software Summary
Why would two technicians having the same roles see different numbers on the Software Summary page?
How to configure mail setting on Service Desk Plus with Office365
Hi all, I would like to configure mail setting on Service Desk Plus with Office365. It doesn't work for me by following below instruction: POP Setting: Server name: outlook.office365.com Port: 995 Encryption method: TLS SMTP Setting: Server name: smtp.office365.com Port: 587 Encryption method: STARTTLS Thanks so much for your solution. Best regards, Kimsin
[SOLVED] Request ID Number
Hello there! Request IDs are only number, but is it possible for the Request ID to start with the date? for example only at the beginning of the year 20190000001 or first year and month 2019020000001
question about solutions
1) Is it possible to link the groups of specialists or departments only to the topics they need in the solutions? That is, the department can create topics only in the topics they allow, they should not create topics in other people's topics. 2) Notification of specialists or departments by groups, created / updated / approved / rejected, only those users who are in groups (owners of topics). 3) How to maintain versions of attached documents and created titles in order to minimize duplication in
PMP Migration/Upgrade issue
In the process of migrating our PMP from 2008 R2 to 2016. Our PMP instance was out of date so I did the ladder of upgrades from 8400 to 9802 on an isolated clone of our PMP server. I installed 9802 on the new 2016 server. From the clone I copied a “instant backup” indicating 9802 to the new server. I installed the 32 bit version since the old server is running 32 bit- that was a lesson learned. The database restores just fine. But when I got to start the PMP service, it fails and I get the following
Error when Logging in to the IE Browser extension
Greetings, While trying to login to the PMP IE browser add-on, we are facing the following error: Details: -------------------------------------------------- See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary. at System.Collections.Generic.Dictionary`2.get_Item(TKey key) at CallSite.Target(Closure
Resolution - Field and Form Rules
1. Agent obtains the user info and incident details 2. Provides a solution to the user, marks the ticket as FCR/closed 3. The agent submits the ticket but has forgotten to provide a resolution 4. The closing rules kick in and they're forced to go and edit the ticket all over again...It's a pain and causes the agent to back-off from the next caller! Is there a script that will stop the form submission should a ticket be marked as closed/resolved without a resolution?
[Tips & Tricks] New features in Solution Module, Solution Expiry and Periodic Review
We have introduced new features, Solution Expiry, and Periodic Review in the Solution module of Service Desk. These features are available from 10006 Builds of Service Desk. In IT organizations Solution articles need to be updated periodically to avoid its invalidity and improve usefulness to the end users. To achieve this, solutions can be created with Review and Expiry date functions. The solution owner will be notified periodically to review the solutions, after the review they can update the
Remove date entry from project date field
Is there a way to remove a date from a project date field? I have a user that assigned a date, but wants to remove it. He can only reschedule it. The field isn't required, but can't be emptied either. Here's an example:
Tickets can only be OnHold for x amount of time
I would like to set it that a ticket should only be able to be on hold for a maximum of 8 business hours, after which it should automatically go back to In Progress status and the timer should continue where it left off. What would be the best way to achieve this?
How to prevent deletion of tasks
Я создал группу "Инженеры" и запретил им Удаление задачи запроса. Добавил себя в эту группу. но удаление задач все еще возможно
BCP build version is not matched with SQL server
Hi, I saw the error message from web portal. is it required same build number between MSSQL and OpManager? How to verify the error message is gone? will it really impact performance a lot? Thank you! Error: MSSQL and BCP version mismatch, download native client from MSSQL website with same version as MSSQL for better performance. == SQL server bcp.exe -v output == BCP - Bulk Copy Program for Microsoft SQL Server. Copyright (C) Microsoft Corporation. All Rights Reserved. Version: 13.0.4224.16 == OpManager
OpManager probe 12.3.267 issue
Hi, I use OpManager probe 12.3.267 linux package to install probe and got error to restart service after installed. Please advise how to fix it. Thank you! ----------------------------------------- Port Availability Module ----------------------------------------- 8088 Yes Client 13308 Yes postgres 22 No SSHD 69 Yes TFTP 514 Yes Syslog #####################################################
Assign task to group in SDP MSP
Hi, I'm interested in asigning a task to a group of technicians. If I create a Task Template, I can select a group in the template, but the field "group" insn't visible while editing the task. Instead of "Group", I see the field "Account". Is there any way to assign a task to a group? Thanks, Regards.
How to configure TLS1.2
According to the release notes, the latest versions of ADSelfServicePlus support TLSv1.2. How is that configured?
Workflow: Task pause until system reboot
This is a question that might turn into an idea unless someone has some insight: I am trying to create a workflow that stops and disables Windows Services -> Reboots the server -> That enables and starts the services after the reboot is complete. The current "reboot system" task doesn't appear to wait for the system to reboot and become available again for it to move on to the next task unless I am doing it wrong. Is there a way to have a "pause workflow until rebooted" occur before moving on to
TCP-Port monitoring
Hi ALL! I need monitoring some EXTERNAL service from my OpManager. Service has only IP and port (like 123.33.22.11: 12345) How i can monitoring it ???
Auto Escalate from one SLA to another SLA
Hi I need to escalate from one SLA to another after a specific time, how can this be achieved? Scenario: An incident is logged on SDP (phone/email/web form). The service desk administrator will have 30min to assign a technician. If no technician is assigned after 30min by the Service Desk administrator the ticket should automatically escalate to another SLA (eg: SLA Category C). Any advice or assistance in this regard will be appreciated. Thank you
ADManager Plus Build 6658 ( February 2019 )
ADManager Plus Build 6658 ( February 2019 ) Enhancements: Option to hide users from Global Address List (GAL) and enable mailbox auditing for Office 365 users during user creation. The disable policy allows you to disable litigation hold, convert a user mailbox to a shared mailbox and remove users from all Office 365 groups. Realtime email notifications for all management actions performed, including the ones executed through automation and workflow, with details such as title, department, and sAMAccountName.Fixes:
Email notification when Automation Task runs
I have notifications set up to run on multiple tasks. I get notified each time the scheduled task executes even when there is nothing for the task to do. Is there a way to only notify me when the task runs on a user account? For example, I have a task that resets a user password and emails me a pdf with the temp password. If there is no user account in the OU, the task still runs and sends me a blank email. Can I stop the blank emails, and only get notifications when the task actually performs
[SOLVED] wrong encoding of file name in attach sent from SD
wrong encoding of file name in attach sent from SD originaly it was 2319С_18 Сублицензионный договор_SD 4.0_Диаполь.doc russian encoding
Assigning more than one account to a technician - "User does not have sufficient privilege"
I created a technician to be able to logon the local authentication. I did not import him from any domain, I created him on the application. After editing the technician by assigning him to more than one account. I get the “ User does not have sufficient privilege error”. But if I assign only one account to the technician, it saves successfully Please assist. Attached is the error message
Lost access to Zoho People after I deleted my account in SDP On Demand
Hi, I work for ME partner and we use Zoho People internally. I am a user in this portal A few months back I signed using my organization account(@elitser-me.com) with SDP on-demand for testing purpose. Now, it is not active. Today, one of my customers requested me to help configure his SDP on-demand account. I got the invite and tried to sign up. I got a message to delete myself from the other instance where I am an administrator. Obviously, I created another dummy account(@yahoo.com) in SDP on-demand,
Using credentials within script monitor (PowerShell)
Are there any examples of using a credential, created through AppManager's "Admin > Credential Settings > Add New Credential", from within a script monitor's (PowerShell) script? Is this possible? Example does not need to be PowerShell.
[SOLVED] REST API v3 Projects
Hello, I'm looking at the projects API for Servicedesk Plus. However when I try and list all projects I can only get the first 10 projects. I'm passing a input_data parameter with start_index and row_count to the request (as I do successfully with the requests API), but the server ignores that and just gives me the first 10 projects continually. A sample query is curl -H "Accept: application/vnd.manageengine.sdp.v3+json" -H "Authorization: XXXXXXXXXXXXXXXXXXX " "https://servicedesk/app/itdesk/api/v3/projects?input_data=%7B%22start_index%22%3A11%2C%22row_count%22%3A50%7D"
[SOLVED] Completed VS Resolved
Hi likely abasic question but trying to understand the different in resolved time VS completed time. When I run the report below but column group by comeplted time and not resolved time the numbers change
Simple Powershell Script to Add the Disabled Date in the Description Field
Hello, I am fairly new to scripting and I am attempting to build a simple PowerShell script to add the date an account was disabled into the description field. I have the script listed in the Disable policy as follows: powershell C:\ManageEngine\ADManager Plus\bin\SetDescriptionDisabledDate.ps1 -Arg1 %username% This is what I have for the script: #Importing Module Import-Module Activedirectory #Get Current Date $str=Get-date -Format d #Set the description to read the current date the account is disabled
Service Desk and Mobile Client
Я тестирую Service Desk, У нас есть несколько вопросов и пожеланий, 1) Планируется ли полноценная локализация мобильного приложения, или это можно решить на текущий момент? Специалистам не знающим английский очень сложно. 2) будет ли фильтр по задачам как в заявках? Простым специалистам нужны только назначенные на них задачи на текущий момент, лишнего не надо. 4) можно ли делать задачи из задач? Если нет то когда будет реализовано? Т.к. руководитель назначает общую задачу на подчиненного, а подчиненный
Print preview customize and logo assets module
Hi team, Is there any way to print asset resumes where the company logo can be placed? If this functionality does not yet exist, is it contemplated within the product roadmap? Is it possible to include within the improvements the option to customize the printing of the assets? Many customers would like to see it as follows:
Change archive location
How can we change the location to which requests are archived? Currently it's C:\ManageEngine\Servicedesk\archive but would like to change auto archiving to use a different drive.
[SOLVED] Export all Requests from database
Hi, We have around 46000 requests which we need to export (to pdf or excel) with all data for future reference. Can this be achieved using Reports or is there any effective way to do this? We are using pgsql and the sdp version is 9.2 build 9238 Thanks Ahamed
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
[SOLVED] Cannot preview and download attachment from request when attachment's name contains non-latin characters
If the attachment in the request named in Cyrillic characters, then the preview does not work and when I try to download it, the name disappears, only the extension remains
[SOLVED] Scheduled Reports
Hello guys! Something wrong with reports at our servicedesk after a few updates. 1. We have a few daily reports, which we receive by mail (report as attachments). After some update (9415 or so) our daily reports loks like some encrypted code (=UTF-8B0J7RgtGH0LXRgiDQv9C+INGB0LQtdGG0LjQsNC70LjRgQ=== =UTF-8B0YLRgyAo0Y3RgtC+0YIg0LTQtdC90YwpLnBkZg===). But if I save and rename this file to 123.pdf, than I can open normal pdf. It`s works for Outlook and Gmail. 2. I can`t open links from this pdf. At browser
[SOLVED] Calculate using pick list
Hello, I am attempting to calculate using three different pick lists and am wondering if there is a better way to do this. The idea is to update a custom field GUDF_LONG3 using the information from GUDF_CHAR41, GUDF_CHAR42 and GUDF_CHAR43 added up together. Each of the pick lists has a value that starts with 0.0, 3.0, 5.0 and 8.0 with one exception being 1.5. These values need to be added together and input into GUDF_LONG3 which I have been able to do, by issues arise if the pick list is changed
NUEVA PLAYLIST: Aprendiendo a configurar ADAuditPlus
NUEVA PLAYLIST: Aprendiendo a configurar #ADAuditPlus Conoce todo lo que necesitas saber para configurar de manera efectiva ADAudit Plus! https://www.youtube.com/playlist?list=PL_KxHZ4oj7WnTDRJyUEo1pL6cRE13SHai
Help to export client proxy settings
I need a .bat to export the internet proxy settings explore 11 and I save it in a .txt file or I can query a specific proxy.
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