Notify secundary user when the asset is assigned to the user
Hello Team.
Currently the ServiceDesk Plus console can send notifications to the user assigned / dissociated an asset, as shown by the following notification rule.
However,
we are requiring that a copy of that notification be automatically sent to a secondary email configured for that user.
Is it possible to make that configuration? Any script?
Justification of the scenario.
A client has registered in the SDP console the student users imported from the Active Directory. These students are assigned some devices (Laptop, Tablet, etc.) periodically.
Students receive notification from SDP when they are assigned or dissociated from a device.
We want a copy of the notification to the parent of the student (secondary student's mail), so that the parents are also informed when they deliver and return the devices to the respective student.
Regards,
Rafael Vega.