PMP replication with 3 servers
I'd like to know if anyone has a setup where they replicate the PMP database to 3 different servers. I currently have PMP setup in High Availability with 2 servers. I would like to add a 3rd server in our DR data center. I reached out to PMP Support and they told me officially they do not support that kind of a setup, so I'm reaching out to the community to find out if anyone has an "unofficial" way to accomplish this. Thanks! -Mike
NBAR Enabling
Hello Community Can someone please take a look at the attachment and let me know if where it says in green 'NBAR', if that means that nbar is enabled? If not can someone please tell me if NBAR can be configured on my device? UK01252-DM01-Paddington20ET#show version Cisco IOS Software, C181X Software (C181X-ADVIPSERVICESK9-M), Version 12.4(24)T2, RELEASE SOFTWARE (fc2) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2009 by Cisco Systems, Inc. Compiled Tue 20-Oct-09 01:15 by
Old MS Patch
A couple of questions - 1. This morning I had the patch "Microsoft ASP.NET MVC Security Update MS14-059 (KB2993939)" from 2014 show up as needed on 80+ machines (Windows 7,10,2008R2, 2012R2, and 2016). I have not found any info about the patch being re-issued. It seems strange. Has anyone else had it show up? 2. I have a dozen or so MS patches that are superseded but are still showing up under Missing Patches. Is this normal? Thanks in advance for any replies.
Masterclass – Hardware asset management: Bringing all your assets under one roof - session 3 June 12th
Hi folks, We had hosted a webinar June 12th on Hardware asset management: Bringing all your assets under one roof using ServiceDesk Plus, the third session of our Masterclass series. We have talked about how you can use Service Desk Plus to: Inventory all the assets in your organization Organize and classify assets based on business impact Identify vulnerable assets Track the status of assets Using examples, we have demonstrated how to manage vulnerable assets with complete visibility into your
No information on error: dc.db.agent.config.common.downloadxml failed
Is there any documentation on what this error means? I have a handful of machines with this stuck in a Retry in Progress loop. Google searches and searches here aren't returning anything.
JIRA integration Error: Check Jira Xml file..
I have set basic configurations and made a menu, but below error pops-out. <Configurations> Attatched Jira.xml & log from Serverlog Parser
[Webinar recording] Deliver next-level customer support using advanced analytics for your service desk
Did you miss our webinar on delivering next-level customer support using advanced analytics for your service desk? Check out the recording to learn about providing satisfactory resolutions, empowering users, keeping your desk technicians happy, and more.
[Webinar recording] Deliver next-level customer support using advanced analytics for your service desk
Did you miss our webinar on delivering next-level customer support using advanced analytics for your service desk? Check out the recording to learn about providing satisfactory resolutions, empowering users, keeping your desk technicians happy, and more.
Introducing brand new OS Deployer!
Dear all, We are happy to inform you that we have introduced a brand new OS Deployer with a more friendly user interface, fresh features and advanced techniques. You can refer our website for more details on this - https://www.manageengine.com/products/os-deployer/ Useful Resources: Userguide - https://www.manageengine.com/products/os-deployer/help/ How-tos - https://www.manageengine.com/products/os-deployer/how-to.html Knowledge bases - https://www.manageengine.com/products/os-deployer/knowledge-base.html
[Webinar recording] Deliver next-level customer support using advanced analytics for your service desk
Did you miss our webinar on delivering next-level customer support using advanced analytics for your service desk? Check out the recording to learn about providing satisfactory resolutions, empowering users, keeping your desk technicians happy, and more.
OpManager unable to monitor HTTPS sites
I saw several post from years ago about users unable to monitor HTTPS sites. Does anyone know if this has been resolved? We are on build 12.3.308 and still unable to monitor.
Change browser title icon (favicon) for SDP?
How do I replace the default favicon.ico in ServiceDesk Plus with one of my own? Thank you.
Defer windows updates
Hi, I have seen the option to install updates 3 weeks after Patch Tuesday on our "Desktop Central" panel. Could we defer updates for an specific Custom Group or OU for a longer period of time? Windows 10 allows to activate "Semi-Annual Channel" in advanced settings, but we have disabled windows updates as Desktop Central is working fine I would like to wait some months before updating in few computers. It is a recomendation we have received from "Siemens PLM Software". Thanks.
Non Login Technicians
Hi, Is there a way for non login technicians to view a task and close it after they resolved it. We have limited license and would like to utilize the non login technicians however I can send notifications with them but could not login (when clicking the link) to further view and update it. Additionally if they reply back to the email, SDP treat it as new incident request. Please help. If my question is not clear I'll be happy to elaborate further. Thanks
Automatic software package installation
Hi, I was wondering if it's possible with DesktopCentral to install software automatically. We configured in DesktopCentral that the DC agent is automatically installed when a new PC connects to the domain (SoM Policy). Is there a way to install software the exact same way? Like DC agents gets installed when the computer is added to the domain and the a package of standard software is automatically deployed to the new pc? Best regards, Daniel
How to Export a CMDB Relationship?
Hello Team, I'm building the CMDB for a client. Once done, the customer will need to export the relatioships that will be created between the items into a file. can you help me please?
Customer support chat button missing from console
Customer support chat button missing from console today customer support isn't picking up the phone either, 30+ mins on hold Whats going on?
Problems Module
Please increase the size of the Incidents tab in the Problems module.
PMP Linux Server Migration Question
Hello, We're looking to move from one RHEL server to another one. The current installation is on 8.5, on the new server we'd like to be using 9.0. What is the process for this?
Migrate PMP to Linux from Windows
I want to migrate our current PMP installation from Windows using MySQL to Linux RHEL 7 using MariaDB. Has anyone else done this and are there any instructions for doing so? Are there any problems with going to REHL7 or CentOS7? I see they are not specifically listed as supported but there really shouldn't be a problem doing so that I can think of.
PMP Migration Windows-Linux
Hi all, Has anyone been trough the process of migrating their PMP installation from Windows to Linux? Or is anyone about to initialize or has started the process? Hope to hear your tips. Thanks & Best Regards, Mércio
Mozilla Firefox updates require reboot?
Do Mozilla Firefox updates really require a reboot of Windows? Is there a reason, because it seems excessive to me, already get reboots required for Window updates.
CAB/Request Approval
Our organization has recently moved to SD+MSP and are encountering some process issues around the segmentation of accounts. While in most organizations this makes sense, in ours it creates issues. Examples; · Employee onboarding. Employees from say account #1 may need access to resources at account #2. We would like to be able to add approvers from account #2 to the request that is under account #1. · Change Requests. We would like to have CABs that consists of individuals from
How do I get reports on my Skype for Business servers' configuration?
In the past few weeks, we've discussed how you can get reports on various aspects of your Skype for Business servers, including conferences, IMs, calls, and file transfers using Exchange Reporter Plus. In addition to these functionalities, there are other configuration settings you need to keep an eye on to ensure smooth functioning of your Skype for Business servers. Exchange Reporter Plus provides granular reports on: Skype enabled and disabled users. Archive policies and configurations. Skype
API key section missing on SDP on demand
Hello, I'm looking at the REST API documentation because I need to put and extract some data from tickets and projects. I got to the API KEY generation but found no "API KEY" section in the user manager. In theory im an administration (I can view/edit other users, for example). What am i doing wrong? Thanks in advance, Max
Request resolved after open and change area
Is the report reopened and which are changed after the request is solved?
Cannot upgrade to 10500
HI, I have problem with upgrade windows version of Service Desk to version 10500, during step: "Upgrading PostgreSQL from 9.2.0 to 10.5 Migrating Data" it stops and roll back. How could I resolve this issue?
is there a way of monitoring pcs as opposed to managing them?
I have 2 offices setup a local office this has all the pc's we re managing and a remote office which is being managed by another team, but, we need to monitor these make sure the other team is patching them etc. is this something that can be done?
Change ticket due date dependency
Dear team, Can we change ticket due date dependency instead of requester site to be technician site . Note: This requirement issue because we have several sites with different operation hours. Thanks
Manage engine Service desk plus - One of the User not visible under requesters after importing from AD
One of the User not visible under requester's after importing from AD, the log says import successful. however one particular user is not visible under requesters tab. Require your assistance.
(solved)Backup ServiceDesk Plus Database Fails
We are trying to backup database on our old SD+ workstation (Win7) and restore it into our new SD+ workstation (Win10). *The same version of ServiceDesk Plus (8.0.0) is installed on both workstations As far as the backup process we were able to start following below instructions: https://www.manageengine.com/products/service-desk-msp/help/installation-guide/documents/perform-backup.html However the backup seems to fail every time during the process, it says: ERROR: invalid page header in block 1
Supported QR Code Printer
Is there a preferred printer for QR Code? should any laser printer can support QR Code for asset scanning?
Mozilla fixed Zero-day vulnerabilities in Firefox
Mozilla addressed two zero-day vulnerabilities in Mozilla Firefox that were being used in targeted attacks in the wild. CVE-2019-11707 is a type confusion vulnerability in Mozilla Firefox that can result in an exploitable crash. CVE-2019-11708 is a sandbox escape vulnerability. Combining both CVE-2019-11708 and CVE-2019-11707, attackers can perform arbitrary code execution. Thunderbird is also affected but generally cannot be exploited since scripting is disabled when reading mail. Following this,
Mozilla fixed Zero-day vulnerabilities in Firefox
Mozilla addressed two zero-day vulnerabilities in Mozilla Firefox that were being used in targeted attacks in the wild. CVE-2019-11707 is a type confusion vulnerability in Mozilla Firefox that can result in an exploitable crash. CVE-2019-11708 is a sandbox escape vulnerability. Combining both CVE-2019-11708 and CVE-2019-11707, attackers can perform arbitrary code execution. Thunderbird is also affected but generally cannot be exploited since scripting is disabled when reading mail. Following this,
[SDF-59846] Show Project ID Within Project
Good afternoon, would it be possible to add the Project ID to either the Project Details or above where the Due Date/Milestones/Tasks are located in the Project? We'd like to be able to reference the Project ID from within the project itself rather than having to back out to the project list to find it. Thank you!
Create Lync Account - Using Custom Menu/Trigger
So our procedure and policies changed on creating lync accounts. This led me to create a powershell script to make this quick and easy, so I decided to share a powershell script I wrote. I hope this helps some people out there. Not promising any support though =D # ------------------ Start Script ------------------ # Store request data passed to script - this must be first element in script param ( $json = "none" ) $jsondata = Get-Content $json -Encoding UTF8 #Encode if necessary $requestdata
Unable to start ADSelfService Plus service
Error 'The ManageEngine ADselfService Plus service terminated with the following service-specific error: %%4294967295'
ADSSP not starting on it's own
I have ADSSP installed as a service but suddenly the application won't run unless you manually start ADSSP on the server. If I backup the database, and reinstall, will the backup restore any customizations I've made? Thanks!
"Back to home" link
Hi. Has anyone had the chance to change the "Back to home" link (image below), after a user has successfully reset their password? The problem is that when the user clicks on the "Back to home" link, they go back to http://server_name:port_number/showLogin.cc. They get confuse and click on the Reset Password again. I want them to go back to the original page, like, Owamail.
OS Deployment
Can I upgrade OS with Desktop Central? In place upgrade of Windows 7 to Windows 10?
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