Automatic patching when system connects
We have users who VPN into our network/domain, is there a way to that DC can be configured to automatically scan and patch when it sees a system/user VPN'd in to the domain?
Creating dashboards
Hello - I have created a dashboard and would now like to add reports I have made to this.
ServiceDesk Plus MSP - version 9.4 - Build - 9421 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9421. Please refer the Migration path table available here and upgrade to our latest build 9421. Please refer our read me from here. Issues Fixed : SDPMSP-13115: When a report contains Non-English characters, the report sent out has encoding content in it. SDPMSP-13341: Unable to save change when a change manager or category is set mandatory in change template.This is fixed SDPMSP-13402: Directory traversal vulnerability is fixed.
Set resource field values based on Standard Operating Environment
We have set a standard operatinenvironment (SOE) for most employee roles per account (especially agent and team leader role). (see sample below) Account 1 Agent – 1 desktop, 1 keyboard, 1 mouse, 1 monitor (SOE 121) Team Leader – 1 laptop, 1 keyboard, 1 mouse, 2 monitor (SOE 122) Account 2 Agent – 1 desktop, 1 keyboard, 1 mouse, 1 monitor, 1 Office 365 account (SOE 123) Team – 1 laptop, 1 keyboard, 1 mouse, 3 monitors, 2 Office 365
Login error
Hi, I'm getting this error every time after I log in. Is there any way to get rid of it? Invalid data in the input ! An error when processing the request... null Thank you, Jason
Plan for adding another layer of authentication - FIDO2, U2F, Smart card, and OTP
Is there a plan to further secure logins of technician using any of these technologies - FIDO2, U2F, Smart card, and OTP?
ADSS Enrollment Notification Email
How do we format the mail content so it doesn't arrive in the users mailbox as one clump of plain text?
Query user memberof group
Hello, we are testing ADSelfService Plus and have a question: Is it possible to get all groups that a user is member of in the employee search? I added a custom attribute "memberOf" but if i search the employee it shows only the first group he will find (alphabetical). Best regards
Agent upgrade from 10.0.387W to 10.0.411W failing
Hello, I upgraded my MeDC server to 10.0.411 this morning (from build 387). And this time, agent upgrade is not working. And even worse, I cannot uninstall the agent from MeDC server (to manually upgrade). Communication between agent and server seems OK. And strangely enough even the MeDC server itself cannot upgrade its own agent. Translation of the error is "Connection closed. Unexpected error" The only way I have found to upgrade is to manually uninstall the agent (directly from the computer,
Windows Server 2016 updates reappeared from May and June
Got another patch resurfaced: 26587 MS19-MAY8 2019-05 Cumulative Update for .NET Framework 4.8 on Windows Server 2016 for x64 (KB4495610) And also these: 26864 MS19-JUN3 2019-06 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4503267) 107068 MSWU-3295 2019-06 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4503294) Which maybe related to this one, which did need installing according to Windows (but not DesktopCentral): 2019-06 Cumulative Update for Windows
System Manager > Command Prompt typeface on Macs
I'm using a Mac with the latest version of Chrome, and when I use System Manager > Command prompt to get to the command prompt of a Windows endpoint, the font it uses is a non-monospaced serif font. Chrome on Windows displays using a monospaced sans-serif font which is much easier to read, and output lines up much better. It'd be really nice if this font could be used on Macs as well :) Many thanks, TK
Masterclass – Enterprise service management: Extend ITSM best practices beyond IT - 6th session 18th July
We're hosting a webinar 18th July on ManageEngine integrations: Enterprise service management: Extend ITSM best practices beyond IT using ServiceDesk Plus, the 6th session of our Masterclass series. We'll be talking about how you can use ServiceDesk Plus to: Create, deploy, and roll out a service desk instance in less than a minute Maintain a single enterprise directory for users, service desks, authentications, and associations Facilitate stellar service delivery using code-free customizations
Lexmark Printer SNMP Serial Number
Checking the forums i've come across a number of posts relating to SDP not picking up Lexmark printer serial numbers, does anyone have a solution other than raising a ticket? I've added the below line into \server\default\conf\SnmpConfigurations.xml <SnmpConfiguration devicetype="Printer" vendor="Lexmark" attribute="SerialNo" oid=".1.3.6.1.4.1.641.2.1.2.1.6" /> The below link details the OID info http://oid-info.com/get/1.3.6.1.4.1.641.2.1.2.1.6
Protecting ManageEngine, ServiceDesk Plus site with certification authentication or second factor authentication
We run ServiceDesk Plus on our local network, but would love to access it from the outside without the need for VPN. Because there's some moderately sensitive information in the tool, I want to protect it with more than just usernames and passwords. Has anyone had an experience with locking it down further? I see two options: 1. Requiring a client SSL certificate to be installed; this would lock it down to specific machines with that SSL certificate. 2. Using some sort of two factor authentication.
How to automatically add an asset to an incident or change?
When creating an incident can you have a specific asset added automatically, triggered by the category or in a template or created from a business rule?
Change template: Disable field Created Time
Hello Support. We have ServiceDesk Plus v10506 on Windows Server 2012 R2 with MSSQL 2014 In our Change template, we have configured the rule to disable the "Created time" field for all users. This rule works when a new change is created or when it is edited from the "Edit" button (works perfectly). But, it is not working when we edit the change directly from the form. The form is allowing to modify the "Created time" field. We want all users not to be able to modify the "Created time" field. How
Due By Date Update using REST API
I have successfully created EDIT requests with the API that change fields like description, requester, status etc. however, I want to update a tickets Due by Date as well. I have it working perfectly on the test SDPlus that we have set up but when I attempt to update on prod, the ticket says it was updated but the date does not change. Here is my request: OPERATION_NAME=EDIT_REQUEST&format=xml TECHNICIAN_KEY:XXXXXXXXXXXX &INPUT_DATA= <Operation> <Details> <DUEBYTIME>10 JUL 2019, 12:00:00</DUEBYTIME>
APM - Oracle Monitor - Database Status - Database Size
Hi, I want to know if it is posibble to change the query used to obtain the metric of Database Size on the Database Status. I found on the oracle.xml the next query: SELECT sum(bytes) total_bytes FROM dba_data_files But the DBA said that is necessary include the temp files in this value. So was shared a different query that consider all data. Please, Could you help me to change this query? Thanks & Regards. A.
How to deploy configurations automatically based on AD groups?
Hello, I wanted to ask a question how to deploy configurations automatically based on AD groups. Here's my scenario: I want to deploy IP printers to users computers. I thought about creating AD group and desktop central configuration on each IP printer. Now I wonder whether exist a solution to deploy IP printer with target to specific AD group AND leaving it as a configuration to automatically adding to user this printer - SO when new user is added to AD groups DC knows about it and then its deploying
Task Title Script
When using the script found here: https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-request-details-on-associated-tasks I am getting this error: Traceback (most recent call last): File "taskupdate.py", line 24, in reqID = requestObj["WORKORDERID"] KeyError: 'WORKORDERID'
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
[SOLVED] Software Report by Software name
Hi Team, I'm trying to put a report together than lists workstation name, user, last logged in user, warranty expiry and OS where software from a specific manufacturer is installed e.g. SoftwareManufacturer like %adobe% Can someone please assist? We are on 9.4 Build 9417 PostgreSQL Thanks, Aaron.
VIP Report
Hello, I need to run a report on which requester's are VIP's. We are running a PostGreSQL server. Thank you
Query Report with formatted Sections
Hello, I am trying to create a report that has Requester details at the top, followed by request details, asset details, task details, and finally resolution. I was hoping for it to look something like: -Requester Details -Request Details -Asset Details -Task Details -task 1 -task 2 -task 3 -etc -Resolution
What's the difference between deployment policy timing and automated task timing?
I don't fully understand the difference between an automated task and the deployment policy as for what the timings means in both. One can specify days and hours when the task or policy should trigger its activity. Let's say I want to schedule updates on Monday and Tuesday (Patch Tuesday occurred and next Monday these updates will be installed after having been approved) between 12h30 and 15h30, trigger a notification when they are going to be installed on the user's device and ask them for a reboot
SDP CMDB vs. ServiceNow CMDB
Can anyone share the advantages of using SDP CMDB over ServiceNow CMDB + Discovery module? As of today, SDP CMDB is not yet mature enough that we can use this to manage nearly 7,000+ assets. We want to store information of the following on the CMDB and get the relationship between these IT assets and it's relationship to an IT service: * Windows Server * Linux Server * Windows Desktop * Windows Laptops * Routers * Cisco IP Phones
Automated Reminder Notification
Hi All, I'm looking for a way within SDP on-demand to create a follow up/reminder email for both the requester and the technicians. Essentially, if the service desk replies to a ticket, and there is no response within 24 hours by the requester, it sends a reminder email that there is an update. Same idea for the technician, reminders to review updates or inactive tickets. Everything I've seen online so far seems to revolve around the on-premise with custom sql or python coding required. Thanks
Option to auto-close apps that require update AND/OR notify users to save work then quit apps that require updates
I think this shouldn't be too hard to do. Better than seeing "Patch update delayed since application is used by another process" errors https://www.manageengine.com/products/desktop-central/patch-update-delayed-since-application-is-used-by-another-process.html?dci&did=45-1224-2016-05-11-20-21-27-2695 it should be alot like the "Notification Message before Reboot*" but instead "Notification Message before closing vulnerable applications* This would apply for apps such as office 365. which require
Software metering for Office
Hi, Can I track software usage for whole office installation without tracking a specific app from the packet like Word, Excel, etc. Thanks in advance.
Service Catalog - Set task start date based on input from a date field
Can we set the a task scheduled start time dynamic based on a field's date value? This is applicable to Employee Off-boarding - HR has to fill out the off-boarding template with the employee's last day or effective date of separation then a task is automatically generated by the template - this task has an estimated effort (OLA) of 24 hours. This task should start 24 hours after the date entry on the effective date of separate field.
Database size reduction
Dears, is there any "best practice" for APM's database size reduction? if not, kindly advise. BR
Link in request ID nolonger has Https:// in the address
After upgrading to the latest build (.14 to .20) reports are generated with the Request ID link missing the HTTPS:// in the address.
Issue migrate build 9121 to 9200
Hi everybody, I have an issue when I want to migrate the build 9121 to the build 9200. I got this message on the cmd pop-up and after rebooting the workstation. I got HTTP not found when I want to connect to my dashboard. Many thanks for your help. Regards, Denis
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
Unable to select Domain Account when making Remote Desktop Connection (Domain not listed).
Hi, Background: I have a normal Windows Domain (DOMAIN_A) in which the PMP servers resides. I also have a number of isolated domains, the resources of which are only accesible via RDP. I have pre-popluated a Windows Domain Resource (DOMAIN_Z), with the necessary accounts for the domain. And pre-populated a number of Resources which are associated with that domain. NOTE: The PMP server has no access to the domain controllers in those domains. Symptom: Within PMP, if I select 'Connections', all
Custom notifications by approver & attachments in approval screen
Hi all, just setting up a new user SR templated and have a couple questions; 1. is there any way to customize approval notifications based on the approver as setup in the workflow for the service catalog template. e.g. workflow approval; %reporting_to% %bu_manager% (dept role) %po_raiser% (dept role) I want to sent %po_raiser% a different approval email to the one setup in the global notification settings. 2. Is there any way to allow an approver to attach documents when approving the request.
Asset management
We are having a number of issues with the inflexibility of the asset management in SDP on-demand, primely with Virtual servers and workstations. We have Desktop central integration and so the asset database is populated via Desktop Central. We have a large number of Virtual computers, which are a mixture of Workstation and servers. Some of the them have server roles even though they use desktop operating systems. We use part of the computer name to identify the virtual computer as a server or workstation.
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