ADManager Plus Build 7010 ( June 2019 )
ADManager Plus Build 7010 ( June 2019 ) New Features: Active Directory backup and recovery: Incremental or full backup of Active Directory objects. Granular or complete restoration of AD objects. View the current and previous values of modified object attributes and compare them. Enhancements: Capability to exclusively delegate the Clear All Group Memberships rights to technicians for bulk user management. REST API for single OU creation. Increase in the number of AD users that can be created by
Needing to get back built in technician accounts
One of our other IT techs accidentally deleted a few of the built in technician accounts from ADManager Plus and I was just seeing if there is a way to get those back or just create other accounts that just are local to the application. The one in particular we need is the built in HR Associate account as we have a few HR reps that will need to create users. Thanks!
need release 10011
hi there ! my service desk bup is in version 10011, i need to restore it but i couldnt find 10011 on the following address: http://archives.manageengine.com/service-desk/?C=M;O=D please help me?
Notify Account Manager on New Request Creation
All, I was looking for a way to notify a specific email address when any new request is opened under a specific account. Is there a way to do this now? I found an old thread where this same feature was requested but the response was just that it was part of the product roadmap. Any plans to implement this feature? https://pitstop.manageengine.com/portal/community/topic/notification-to-an-account-manager
Self Service Portal-add url widgets
Hi I would like to add the request catalog page to the homepage of self service portal so user can see it every time he logs in. But when I put the catalog's url in web address when i add a widget it shows a blank page. Any suggestion on that? Best Regards Kevin
Service Desk PLus - Service Request History Tab viewable to all - Not just Technicians,
I would like to see the History tab in Service Desk Plus be viewable to Requestors as well as Technicians. Right now only the technician can view the history tab. Requestors cannot see this and therefore cannot get what steps were taken to resolve or complete a Service Request other than it was completed or closed by the technician assigned to it. Thanks!
Automaticly decline MS preview updates
Hello, is there a way to automaticly decline MS preview updates? Background is that I want to deploy optional updates as well but I don't want to deploy updates labled as "preview" to production machines.
Adding multiple installation commands for msiexec
I am trying to create an installation package for Cisco AnyConnect. There are several modules I need to install that are contained in individual MSI files. How do I enter multiple commands for msiexec to install all required modules? I tried putting in each command in the "Installation Command with Switches/Arguments" field with just a carriage return between each command, but ManageEngine threw an error when I hit "Save Package". Here is an example of the commands I am trying to run: msiexec /package
Single Sign On still prompts for username/password
I have SSO enabled on ServiceDesk Plus. I created the AD computer account and set the password. When you navigate to the URL of the work order system, it no longer goes to the webpage that asks for the username and password but instead it pops up a dialog requesting the username and password of the user. I would like for the work order system to detect the logged in user and automatically log the user into the work order system. Any help would be appreciated.
Survey Email Tempate: 3000 character limit
We're trying to migrate our surveys to Production and ran in to this error when copying body contents from our Test server. Same version on both (10017), same email body content:
Avast Antivirus Free
Hello guys, Currently I need to uninstall the Avast Antivirus Free Edition application from several laptops in our organization, but unfortunately, I didn't find any script or uninstall switches which I can use in Dekstop Central in order to help me to do that. I want to ask you if exist any solution to uninstall this software remotely from Desktop Central console? Regards, Marius
AD Manager Plus not launching on Terminal Server
We are running both AD Password Self Service Plus and AD Manager Plus on the same terminal server but recently the Java Wrapper Service will launch at startup on this server for AD Password Self Service plus fine but for AD Manager Plus the java wrapper service doesn't start automatically and when you try to launch it manually it will try to start the service and then goes to "Initializing Service" and then just dies. And Event Viewer doesn't display any warning error messages. The only way to get
Send a list of parameters in the API request
Hi, There are some API requests that accept parameters to filter the repsone; like discovery/searchDevice which gets deviceName a the parameter. How could we send a list of values (more than one value) so the response includes all devices which are meeting criteria? e.g : discovery/searchDevice?deviceName=[192.168.20.2, 192.168.20.5] Thanks
How TO: change datetime settings by default
How can I change datetime settings by default? By now, the default format is: MON DD, YYYY TIME PM Need DD.MM.YYYY HH:MM 24HR SDP 9014
Allow more conditions for custom trigger actions
ServiceDesk Plus custom trigger actions allow to be configured under several conditions as of v9.4 build 9406: It would be very useful to allow some more common events on Requests: When a Request is Deleted When a Request is Merged Thanks!
[Free webinar] Save big with advanced analytics for ServiceDesk Plus asset management
Hello folks! We are happy to bring you our next webinar on how to save big with advanced analytics for ServiceDesk Plus asset management. Date: July 25, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Agenda Organizations divert a major share of their IT budgets towards purchasing hardware and software assets, so it's important that asset managers make the right purchase decisions, and ensure that assets, once purchased, are utilized to their fullest potential. During the webinar, we'll discuss all the
[Free webinar] Save big with advanced analytics for ServiceDesk Plus asset management
Hello folks! We are happy to bring you our next webinar on how to save big with advanced analytics for ServiceDesk Plus asset management. Date: July 25, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Agenda Organizations divert a major share of their IT budgets towards purchasing hardware and software assets, so it's important that asset managers make the right purchase decisions, and ensure that assets, once purchased, are utilized to their fullest potential. During the webinar, we'll discuss all the
Analizyng Bandwith Usage by Countires
Hello! Is there any way to analyze all outgoing and incoming traffic and bandwith usage (not local)? I want to have information about which countries are using most of my internet connection bandwith (not total traffic). Can you please suggest me ideas for it?
Other (unaccounted traffic) in Geo Location
Good day, i have a question about Other (unaccounted traffic) in sources of (WAN interface). I know that Netflow Top N chart is showing aggregated data. But my question is for instance: I have Geo Location enabled in Sources and gave this results: Georgia - 50%, Others - 45%, Bulgaria 2%, United States 2%, Germany - 2%. Is there a possibility that in Others (45%) will be more Georgian IP-s? Because I am trying count local (Georgian) and global (any other countries) traffic. Thank you.
Who to delete data from NFA?
Hello! I have got a problem. My database has been statistics since 2015. I do not need her. The hard disk is running out of space. I want to give the data, but I can not. I tried to follow the recommendations from this forum, but I can't. I was able to release only 2 GB out of 40. C:\ManageEngine\NetFlow\pgsql\data\base = 35GB C:\ManageEngine\NetFlow\troubleshooting>rawCleanup Path : C:\ManageEngine\NetFlow\troubleshooting\..\conf\netflow\nfa.properties PortCheckerUtil.getPort : serviceName :WEBSERVER_PORT
File Folder Operations
I need to delete a folder on all user profile in all computers. Folder name to delete "Netcache", include subfolders Location is %appdata% --> C:\Users\UserName\AppData\Roaming\Netcache So if i have 5 user profile logged in the computer it should delete the same folder on each profile.
How Can I do, Change Area Send E-Mail or New Ticket
Hi everybody, We have a required setting, New service catalog template created for HR and add new area Label Name "VPN" on service catalog. Add values "Install" or "Uninstall" for listbox. if "Install" value selected how can i do new ticket open other service catalog and linked view or send e-mail.
Migrate 9044 to 10501
We have the service desk plus in version 9044. I thought about creating a parallel environment by cloning the server and data database, and in this environment will be updating the application packs (to 10501). Being all up-to-date and tested, just do the pointing to the production database. doubt: When we update the application, is the database also updated (structure and tables)? If so, this strategy would not work ... If it is not, could I simply install a new application and point to the database
Upgrade restrictions for users who have perpetual licenses without AMS
Dear User(s), As of now, perpetual license customers are allowed to upgrade even if the AMS (Annual Maintenance and Support) is not renewed. Moving forward, we are planning to stop the upgrade for the perpetual license customers who have not purchased the AMS license. Customer who have renewed their AMS license, and have obtained the AMS license as a .pdf document file, can contact us to get the AMS license as .xml file and apply it before continuing with the upgrade. You can contact our sales@manageengine.com for
How can I hide Solution topics from requesters
Hi, Currently end users via the portal, can see all Solution topics, even if the solutions are hidden from requesters. How do I make it so that requesters can only see solutions at the portal, if there are solutions available to them?
Ability to use find/search from the web browser with build 10.0.396
Hello, After installing build 10.0.396, my ability to use the embedded find/search function (ctrl+f) from a web browser with ManageEngine has ceased functioning (latest versions of IE11, Chrome and Firefox). For example, searching for a computer name or user under Inventory will only display results if they are visible on the scrolling window. It seems as if I can now only use the built-in search function from ManageEngine(magnifying glass icon that offers search capability within the columns) Furthermore,
Update M-E-Desktop Central, from Build Version:10.0.396 to 100424
Hi, how to update M-E-Desktop Central, from Build Version:10.0.396 to 100424 ? Thank you.
Secure USB
Hi, How can I delete unused USB Device Instance ID from the list?
Get a list of default "Types" and "Statuses" in OPManager via Rest API
Hi, There are someendpoints in API which list all default Vendors or Categories in OPManager (device/getVendorList and device/getCategoryList respectivly). I need such thing for gettting a list of all default Types (Windows 10, Linux, ...) and Statuses (Clear, On Hold, Critical, etc...) in the OPManager database, via Rest API. Is it possible? and what's their API endpoints? Thanks
Filter listDevices API response with added time and isNew
Hi, On the documentation of OPManager's Rest API, the parameters of device/listDevices are listed as deviceName, Type and Category. But how could one filter the output based on if a device's isNew vlaue in json response is true, or the added time of the device if after a specific time (or inside an interval) Thanks
Getting last modification time of a device via Rest API
Hi, How could we get the last modification informations of a device? This information should comprise these data: The time of last modification Items which have been changed in this modification What's the API endpoint to get these information? Also, Could we have the last polled Time of a device's status in the OPManager and with API? Thanks
Reapply patches after reimage.
If you deploy patches to a machine using an APD task and they install successfully and then that machine is reimaged and the base image is missing those patches, are the patches reinstalled by the APD Task?
last request update
It is possible to make a query to know what and when was the last update of a requwest
[SDF-61379] Trash bin for tasks
Our technicians would like to have an option to restore deleted tasks. While there is a trash bin for requests, it does not look like there is a trash bin for individual tasks. Can you please add this feature?
Query Report - Change Requests Where Active Stage Assigned Role Is Specific Support Group
Hello, I need a custom query report that displays all current changes, in which the technician assigned Role associated with the current Stage of the change are only members of a specific Support Group. Display Columns: ChangeID, Change Title, Created Time, Stage, Technician currently assigned to Role of the active Stage of Change (exp: Change Stage = Implementation | Implementer Role Assigned to: "John Doe" | Display: John Doe) only for members of a specific Support Group. Version: 9.4 Build:
Request Timespent Reports - show count in 2d vertical graphs not time
How can I have a graph generated in SDP reporting with timespent against timespent technicians based on timespent create time. Every variation i configure ends up with 2 day vertical bars based on ticket count , not time. I want to be able to report on technicians on specific department and timespent against tickets.
Report for requests with no worklog entries in past 24 hours
I'm trying to build a report that provides a list of all tickets, not status 'closed', with a Time Spent End Time greater than 24 hours ago. Ideally it would be filtered by a technician's name. The required columns would be the RequestID, Requester, Account, Subject, Request Status, Category, Subcategory, Item, Created Time, Time Spent End Time, Technician When I build a report using the timespent module and report wizard I get a line for every worklog entry in the request, I just need one line per
Reset password email wrong address
I've had ADSS+ on one of my servers for a while and just now noticed that the verification code email does not have the right address when I want to reset a password. It actually shows the ip address of the local server instead of the domain. Should be : https://example.com/accounts/SecureLink?otherstuffhere Actually get : http://192.168.1.22/thesamestuffhere I cannot seem to figure out where I would need to change that, the options in the administration panel don't show any settings for this email
Profile Updates
I am perplexed that after saving an update to a profile, and after then publishing an update to a profile, it appears that you still have to go to each group that the profile may be assigned to and then upgrade the profile as well. I really hope I am missing something that is not readily apparent to me. Why does the profile not automatically upgrade on all applicable devices upon publishing?
Change DB server
hi, i have to move my database to our DR site and its IP and Server name will be changed, how can i change the DB's configuration on ADM? There is an option on the SDP (Service desk plus) like "changeDB.bat", but I did not find an option in the ADM like it (if there is any). kindly advise.
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