Getting ISO date from a DateTime field?
I'm trying to get a date in ISO format by extracting the data from a DateTime field in the following manner: var startDateValue = $CS.getValue("GUDF_DATE2"); var startDate = startDateValue.getYear() + "-" + startDateValue.getMonth() + "-" + startDateValue.getDate(); Instead of producing a date in a format similar to 2019-06-19, the output I'm getting is along the lines of 119-6-1 . What is the correct syntax to achieve this? Thank you.
Masterclass – ServiceDesk Plus online training series - session 2 May 30th
Hi folks, We're hosting a webinar May 30th on Building a highly responsive service desk using ServiceDesk Plus, the second session of our Masterclass series. We'll be talking about how you can use ServiceDesk Plus to: Establish communication to reduce ingress of tickets Assemble an incident response team Collaborate effectively to quickly resolve the issue Automate incident management processess Initiate root cause analysis and enrich the knowledgebase Using examples, we'll demonstrate how
Masterclass – ServiceDesk Plus online training series - session 2 May 29th
Hi folks, We're hosting a webinar May 29th on Building a highly responsive service desk using ServiceDesk Plus, the second session of our Masterclass series. We'll be talking about how you can use ServiceDesk Plus to: Establish communication to reduce ingress of tickets Assemble an incident response team Collaborate effectively to quickly resolve the issue Automate incident management processess Initiate root cause analysis and enrich the knowledgebase Using examples, we'll demonstrate how
License Management for Thin clients
Hi There, We have a fleet of 400+ Wyse Thin Client devices. These devices cannot be scanned as they do not allow software to be installed on them. Manually completing the software assignment for each of these Wyse boxes is a very time consuming and complex task. We believe there may be a way to automate this process by using the back-end databases/table of the asset register to import the asset and the licenses for each asset as well using some sort of programming language. Has anyone done
Problem with menu items
If you enter the parameters, the settings menu appears on the left. Items are divided into categories. When you click on a category - nothing happens, the sub-items of the selected category are not expanded. In version 10501 it worked ... and in version 10503 it does not work.
[SD-71682] How best to "license" things like Internet Explorer, SIlverlight, etc
I'm just curious how others are setting licenses in Asset Manager in SDP for things like Silverlight, patches, IE, etc. All the stuff that is "free" but not really "freeware."
After upgrading to ServiceDesk Plus 10503, the login page is no longer available.
After upgrading to ServiceDesk Plus 10503, the login page is no longer available. I get the message This site is not available. The site cannot start up locally either. The SDP also works normally, I receive email, reports are sent. New tickets that must be created automatically are created and an email is sent to the technician. But I can't open the site, so I can't do anything else with it. When I launch SDP via run.bat everything seems normal C:\ManageEngine\ServiceDesk\bin>run.bat ===============================================================================
Is it possible to Remove Technicians using API?
I don't see anything in the API documentation outside of viewing Technicians and Requesters but I would like to Automate the removal of Technicians to free up licenses as users are terminated. Has anyone ever been able to automate this process or is it even possible? All Google Searches rendered basically nothing.
Create Search Filter for Requests from external domains
In the Requests view, is there a way to create a search filter that will show inbound requests coming from a non-corporate domain? Let's say our domain is xxx.com. I want to see a list of requests sent in from any email that does not match @xxx.com. Thanks
Modifying the Type of software massively
Hello Team. One of our clients has ServiceDesk Plus Enterprise Edition v10500 with MSSQL 2014. Our client exported to an XLS file the list of software that are classified as "Unidentified". Later on the XLS file our client organized and documented the Software Type for each software. Is it possible to import the XLS file back into the Scanned Software with the modified Software Type so that it is massively updated? What are the options to modify the Software Type in a massive way? Regards. Rafael
MDM - Android COPE - migration paths
Hi Keerthikumar, Appreciate the quick response to my previous post in the community "Link". Based on your response, I have a follow-up question in regards to migration paths towards COPE. Cope includes device and work profile ownership. Device ownership can only be defined at the beginning or after factory reset. If we start with device ownership (with Zero-Touch) for now, would it be possible to activate work profile /COPE later on in the process without having to factory reset devices again which
Desktop Central - Missing Patches - Office 2016 Deployment Tool
Hi all, I've got a support ticket with ManageEngine for issues with patches showing as missing on clients and failed downloads for Desktop Central (10.0.386). Most notably is the ever increasing number of "Office 2016 Deployment Tool" failed downloads increasing in number, 26511, 26527, 26557, 26740 and 26759 with a "Failed" Download Status and "Unable to execute command" remarks. Actually, checking today it's now 26740, 26742, 26759 and 26767 following the May Patch Tuesday of course. You have to
Exagrid Monitoring
Hi Has anyone setup a template or any monitoring of an Exagrid before? I would like to monitor storage usage so that i get notified when 90% full, i have added the mib but need a little direction how i setup the monitor required and ideally a custom dial would be good. Regards Mike
Automate generation of CSV file from SQL table\view or other DB
I don't know whether this would be useful to anybody else but I thought I'd throw it out there. I'm finding that i'm creating more and more SQL views\tables to manage various aspects of AD objects. Some can be handled directly using SQL integrations\automation's i.e user creation, modify attributes whereas others have to be manipulated using csv's. My personal panacea would be to use SQL integration for all automation's\tasks (probably much easier to say than implement) and not have to create scripts
Adding Cisco ASA with multi context in NCM
Hi All, Is it possible to add Cisco ASA with multiple context in NCM. We need to take backup of there are several context in the concerned Cisco ASA here. We need to take backup of every contexts. Is it possible? Any help would be appreciated Regards, Zobaarul
Tell us more about your monitoring needs
ManageEngine believes that there's always room for enhancements when it comes to its products. Applications Manager monitors more than 100 applications and servers, and is planning on supporting more in the future. We're currently working on providing support for Oracle Exadata and Openshift. We'd love to hear about your Oracle Exadata and Openshift monitoring needs so that we can determine the type of requirements you have. Please take a couple of minutes to answer the following questions:
Devices enrolled but not allowed in Conditional Exchange Access
We have Desktop Central on premise with Mobile device management. We have devices enrolled (both Android and IOS) that when we enable Conditional Exchange access for the users, the devices is put in the "In grace period" or "Restricted" group. What criteria does it use to determine if the device is allowed other than being enrolled in MDM? Or is there something that could be keeping the MDM device from linking up with what is in Exchange?
Auto transition request after apruval to another status
To manage requests we use a life cycle. But faced the following problem. When creating a request, it is in the "Waiting for approval" status, but after approval it remains in the same status and you have to click "approved" after approval, only after this the application goes to the desired status. Very uncomfortable. Is it possible to make an autotransfer after all the approvered. Press approved button PS reject request translates into the desired status automatically.
ServiceDesk Plus 10503 Released
Dear Users, We are glad to announce the release of latest servicepack 10503 for ServiceDesk Plus. This servicepack includes 18 new features and behaviour changes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Gantt project to PDF Small
I have a problem with the pdf resulting from the export of the projects. Although the milestones of the project appear to me, the sheet is too big and there is a lot of blank space left over. Does anyone know what may be happening?
show password on password manager
Hi i've added username and password in the 'passwords' section of the resources. and my question is: is there any way i can hide passwords from being seen, cause when i scroll the mouse over the password it shows 'show password' and then i hit the password and i can see it. is there any way to disable this feature? Thanks
Appplication Manager not shows All SAP Serices
Dear All, I am wrinting this message in order to explain the problems i'm facing with SAP monitor services on Application Manager Monitoring Tools. Please Kindly update and provide the solution for us as soon as possible. Thanks with regards
[SDF-74126] Using email address to login to ManageEngine ServiceDesk Plus
Is it possible to use email address instead of AD userid to login to ME? Similar concept to accessing O365? If yes, how this can be achive?
Configuring category, subcategory and item (CSI) in a helpdesk software
Hello folks, Documenting requests help determine how they move through an organization. Today, most ServiceDesk software utilizes three crucial layers to classify requests: categories, subcategories and items. These three key factors of requests can have a huge impact on the success of the ServiceDesk, as they will have huge impact on reporting, SLA constructions, priority degree, the paths requests take throughout the workflow and so on. Culturally, the requester enters a category, subcategory and
disable closer rules for specific tech?
Is there a way to disable specific closer rules for specific technicians? I am trying to automatically close tickets created by ADSelfservice but I have "worklog" and "resolution" as required closer rules. if there is a way to do this, I would like some idea. This is the JSON I am trying to use, it doesnt seem to update either the worklog or the resolution. { "operation": { "details": { "requester": "%displayName%", "subject": "%action%", "description":
Adding Domain
When creating a domain, can I use a regular user instead of a domain admin account, will this create an issue with installation of agents?
Saving reports locally
Hi team, I was wondering if there is any way that I can generate a report, but instead of sending it via email, save it to my local computer or a network share. My next question would be, that if it is possible, can I then run this on a weekly schedule? Cheers
ServiceDesk Plus MSP - version 9.4 - Build - 9419 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9419. Please refer the Migration path table available here and upgrade to our latest build 9419. Please refer our read me from here. New Features : SDPMSP-13194 : EWS Support - Use Exchange Web Services to connect to an exchange server for mail fetching. Issues Fixed : SDPMSP-13301 : Insecure Direct Object Reference vulnerability (CVE-ID-2019-8394) in File Upload sections of the application. SDPMSP-13336 : Preventive Maintenance
[SDF-56587] Approver unable to approve when request was initially denied
How do we ensure that the Approver can approve a request that was initially denied? The request ticket contains an exchange of conversation between the requester, 3rd-party group, and the Approver. The technician initially sent an approval request, however, the requester was looking for additional information - so the Approver denied the request until all information was provided. The requester provided all the information, then the technician sent another approval. However, the approver cannot approve
update from 9601 to 9700
Hello I am getting an error while updating our PMP from 9601 to 9700. when i try to add a new ppm file from updatemanager.bat , i get the following errors in the command prompt screen. would you like to help us to solve our problem. best regards INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay
Change Request - Add Risk Assessment
Do we have a way to add Risk Assessment to Change Request? In the Risk Assessment we would like to select multiple users that were in the Risk Assessment with the abiliity for each of them to approve they were in the Risk Assessment. IT Group Attendee Signature Approval Date
Using Asset groups in problems/change requests
Hi, I was hoping that asset groups could be used in problem/change requests. We have a large number of blade servers grouped together. I would like to be able to select the group when creating a change. This way instead of adding 16 or 32 server assets I can just select 1 or 2 asset groups. Justin
Admin password forgotten
Hi. I have installed MDM and forgot password. I tried this steps to reset it (using the resetPWD.xml file) but after all steps done I can not login as admin: https://www.manageengine.com/mobile-device-management/how-to/reset-password.html#commands Does anyone know how to reset the password? Thanks a lot.
Filter removal in assets
How do i remove a filter from the asset area of SDP please, i accidently clicked filter and now have 2 on the screen as below.
[SOLVED]Date format
Hi im trying to add the content of a date field to subject but i need to change the format this is my script var nom=$CS.getValue("ServiceReq_User_UDF_CHAR9"); var prenom=$CS.getValue("ServiceReq_User_UDF_CHAR8"); var date=$CS.getValue("ServiceReq_User_UDF_DATE1"); var y="Nouvel Employé / New Hire: "; $CS.setValue("SUBJECT",y + prenom + " " + nom + " " + date); date will show in format Tue Jun 18 2019 12:16:00 GMT-0400 (heure d’été de l’Est) i would like to only show (Jun 18 2019) how could i
Change Planning Check List
Are there any plans to add an actual checklist to the Change Checklist in Change Planning? I don't understand why a checklist is a text box... Is there another way around this in the current system? Thanks in Advance.
Maintain Service Catalog Picklist values from external system
When using custom additional fields in Service / Incident Catalogs, is it possible to maintain the values of a Picklist field by updating data from an external system on a periodic basis via some script or API? For example, if I want to add an Email Group field as a picklist (instead of letting requesters type in) and I want to populate this picklist with names of actual email distribution groups in Active Directory, is there a way to setup a background script on a schedule to keep updating the picklist
[Free webinar] Deliver next-level customer support using advanced analytics for your service desk
Hello folks, We're hosting our next webinar on June 27, 2019, titled, Deliver next-level customer support using advanced analytics for your service desk. Agenda: During the session, we'll discuss how you can leverage analytics to assess help desk operations and behavior, and draw actionable insights to improve customer service. Join us for a free session and learn how to leverage analytics to, Make it easy for customers to raise requests. Make the first response count. Empower users. Identify
SDP - Add scheduled tasks with calendar entries via Service Template
Hi, I have a Service Catalog item with two fields - Start and End Date / Times. With these I need requesters to indicate an object life-cycle (say an email account that needs to exist for a certain period - say a month or so). Once the requester hits submit, I am attempting to create Tasks via custom scripts and list these tasks on agent calendars, so that when End Date comes, they are reminded to close down the email account. What's the best approach to this? Thank you, Sourjya
Reference Template Name in Script
Hi everyone, I was wondering whether it was possible to use $CS.getValue() to pull the name of the template that was used when submitting the ticket. I'm not looking for the subject field, but the name of the template selected. Is this something that is available after the subject line is modified? Thanks
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