Postgress High CPU
Hi all, After an upgrade to 10.5 10501 the postgress process is using 100% of one CPU / Core ...so with 4 cores is sitting at 25% usage all the time ! Any ideas / thoughts ? Rob
New Features List from previous version to current
Hi, I have an idea to share to Technicians the new/added features of the current version from the v9.4 and should be posted as Announcement. Is there any list of new features ready on-hand which is purely related to ServiceDesk? I'm aware of this What's new in ServiceDesk Plus but hoping there is a summarise version of it. Cheers!
Cannot send multiline notes/conversations with API
I'm using a couple of scripts to automate a workflow we are using. The workflow is as follows : A user requests access to a certain system, He or she has to fill in 2 fields, 1 dropdown and 1 multiline. Both are custom fields. Upon submitting the request, SDP asks for an approval to the user's manager. Depending on getting an approval or not, SDP sends an email to the department that grants the access or sends a mail to the user that the approval is denied and in both cases it adds a note with the
Does SD Plus Cloud Allow Multiple Email Channels?
We used to use Zoho Desk for our ticketing needs, and have now moved to SD Plus Cloud. We've come across an issue where we have several different ticketed clients catered by different branches within our organization. (Ex. FirstLast@organization01.com for Client 01, FirstLast@organization02.com for client 02) When we respond back to our clients, we usually switch over to a different channel to respond back with a specific email address. However, we don't see this option here. Is there a way to create
Where are the logs while updating to 9400
Hello everyone, we're trying to update from 9326 to 10007 and got some issues. The update from 9326 to 9335 was without problems. But from 9335 to 9400 has some issues. Is stops with the error "backup failed", and we don't know why. Running the manual backup. Can you give me some hints where possible logs could be saved? We're running ServiceDesk Plus on a Windows 2008 R2 server. Thanks in advance!
Report Question for Time/Date on Tickets
Hello: In regards to Custom Reporting, how would I run a report for a certain time period - like March 5, 8:00 AM to March 12, 7:59 AM. I'm currently only seeing the option to report only on the dates, not the times. Thank you! HL
SQL report, last updated 3 days
Hi, I got an SQL report which have been working in the past but all of a sudden stopped working. The report should say which tickets haven't been updated during the last three days. Below is the query: SELECT "qd"."QUEUENAME" AS "Group", "wo"."WORKORDERID" AS "Request ID", "ti"."FIRST_NAME" AS "Technician", "scd"."NAME" AS "Subcategory", "wo"."TITLE" AS "Subject", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wos.LAST_TECH_UPDATE) AS "Last Upd Time" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderStates"
is it possible to create a report to show time spent per technician
HI all, we are using the worklogs to log work on various service requests that we receive, is it possible to get a report that shows the time spent per ticket by each individual technician? Many thanks, Andy
History Report Request
Hi, we need a new report containing the full extraction of requests history. These are the fields that we need extracted: group by Request ID Request creation date | history action date time | Requester | Description | Technician | Status Change From | Status Change To | Status Description The fields are quite self explanatory, but basically is the complete request history extraction. We've tried some query found in the forum but they didnt work. Can you help us? Thanks in advance. Regards, Comedata
Query to have elapsed time for tasks, request and project tasks together
Hi there, I would like to have daily report with all time spent by tecnician on tasks, requests and project tasks. I can have it sepretly but no succes to combine it. Using ServiceDesk Plus MSP 9.4 build 9408 with MS SQL database.
Power BI template for SDP MSP
Hi I am looking Power BI template for SDP MSP to genreate report. Does anyone have this expereince to generate report by Power BI? thank you. Code Chang
Report Calculate Date
Hi Team!! Is there any way to create a custom report where i can calculate the time elapsed from the date a ticket is created (CREATED DATE) to the date of the current day? i´m ussing SDP build 9404 with MSSQL. Thanks.!
Improve Disk Usage By Drives Report
Because I can't get the same metrics into a custom report, it would be nice to improve the tables in the CSV output of the Disk Usage by Drives built-in report. Right now, the layout doesn't allow for good sorting and analyzing. When exporting, the table looks like the "Current" attachment. If you add another column for "Device" with the device name next to each partition, creating an Excel table and doing an analysis would be so much easier. See "Proposed" attachment for an example. See the
Edit custom report
Is it possible to edit the definition of reports in OpManager - for example changing the fields/columns included in the report? I'm only seeing an Eton to delete reports from the report list, and the More Actions menu in the report only contains Email, Print, Copy and Schedule.
manage engine selected report
hi, anyone can help i need manage engine average cpu&mem report with selected server
Migrate to SQL Server
Hello Our server is using postgress and we want to migrate the database to ms sql server but I can´t find documentation on how to do it. Regards
SNMP trap processor match and rearm criteria
hello Let say that I have this case: Im receiving traps from a system about disabling and enabling users I want to arm a alert when specific user is disabled and rearm when user is enabled again. SNMP varbind $8 contains info about that Operator FileactInput - Disabled now when someone enables that user (FileactInput) I want to rearm that alert. varbind $8 for enabling user is : Operator FileactInput - Enabled Is this possible to use wildcards or something in match criteria to arm and rearm such
Delete a computer from database
Here is my situation: I have a computer named AppTest1. I use it to test configurations on. Every couple of weeks I reimage the computer using our imaging software. Part of the imaging process installs the Desktop Cetral Agent on the computer. Once the computer comes up, Desktop Central begins to deploy every configuration to the machine. So now I don't have a clean machine. This is not what I want. My question is, is there a way to remove a computer from the Desktop Central database? The
Skip OS Deployment
Hi Is it possible to skip the OS Deployment if there is already an OS installed? Currently another PXE Boot Solution is used to reinstall an Computer if it has the Flag for it and if not it will just skip the deployment as there is no Task for the Computer and boots into the normal OS. As we don't want to touch all Computers BIOS Settings and make the PXE Boot the Option after the Harddisk, something like a "Skip if OS already installed" would help. Also something like a Flag to restage the Computer
custom software report not able to sort software in Alphabetical order
I was trying to create a custom software report to show me all users who have any of the software listed in the search criteria. The problem when I go to select software if I click a letter the list of software is not in Alphabetical order making it really hard to find the software in the list. is there a way to sort this list?
Masterclass – Software asset management: One app for all the other apps - session 4 June 19th
Hi folks, We had hosted a webinar June 19th on Software asset management: One app for all the other apps using ServiceDesk Plus, the third session of our Masterclass series. We have talked about how you can use Service Desk Plus to: Scan for IT assets and get the required information Inventory and classify software Manage different types of licenses Decommission and reconcile licenses Get real-time information required for compliance audits Using examples, we have demonstrated how to get answers
Unable to enable Ldap authentication
I generated a certificate for both of our domain controllers using lincert. I added both of our domain controllers under the ldap tab using secure ldap over port 636. When I save both configurations it saves successfully. Issue # 1: I tried importing users, however, the import users message just spins endlessly, however, it does import some of our users, but not all. Issue # 2: When I try to enable ldap authentication I receive an error message: Could not enable LDAP Authentication. Ensure
custom report for specific patch
I was wonder how could I either make a custom report or query to show all computer with a specific patch id. I am deploying the windows 10 feature patch as part of my APD but currently the only way I can see what pc are missing the patch and what have it installed is going to patches and then applicable patches and search the patch ID if I want to refresh the data that means i would have to each time search the patch id. I was wondering if I could make some report that all i would have to do is
A Change cannot be saved if one of the Implementers (Change role) has been removed as Technician/Requester
One of the roles in one of the Change Templates is Implementer. When setting up the template one chooses the Technicians who are allowed to perform the required action (it would be great to set this up as a group). When an employee leaves the organisation and the Technician license is taken from that person he/she is still in the Implementer role in the Change Template. That in itself is not a problem but what we encountered was that users are unable to save that Change Template, an error occurs:
In-line reporting only if results available?
We would like to use DC central reports as an alert/heads-up to issues like the agents not reporting with different thresholds for servers vs desktops so we hoped to use the reporting. 1. Can we have results in-line in an email? Having to open an attachment is often not needed and an extra step/delay while you wait for adobe/excel to open. 2. Can we not send reports if there are no results? I am trying to reduce the 'noise' and if we get something, it is meaningful.
Password not in Sync for every resource added by PMP agent
Hi, I'm facing a problem with the resources that has been added by using the PMP agent. All of the resources user password is not in sync. How to fix this problem? in my case every resource could have more than 3 user account.
ServiceDesk Plus MSP - version 9.4 - Build - 9420 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9420. Please refer the Migration path table available here and upgrade to our latest build 9420. Please refer our read me from here. We have implemented a lot of Billing related and other enhancements in this release. Please try and share your feedback. Billing Enhancements : SDPMSP-7019: User can round off the worklog timespent values before bill generation. SDPMSP-11707: Ability to show subject of the ticket in the generated
Custom View based on current user and group
I want to create a custom request view that can be used by other technicians. I was wondering if there is a way to put Technician = sdp_user.USERNAME, instead of having to pick a tech. What I want to achieve is: Show all open ticket for the current technician plus show all unassigned tickets a specific group queue I found this ticket, but it's for the cloud version. On-prem doesn't do nested query and still doesn't have option to get current technician. https://pitstop.manageengine.com/portal/community/topic/custom-view-my-open-group-unassigned
Adding documents to a Change Template
Hi all, I was wanting to add an impact assessment document to the assess phase for every change. Is there a way to do this? Thanks in advance. Brett
Import Technicians from CSV, Active Directory or change multiple requesters to technicians
Hello there, I am new to SD Plus, and I need to create multiple technicians. I have an option for importing accounts from Active Directory or CSV but for requesters. I cannot find the same option for technicians. If there is no option for importing multiple technicians, how can I change multiple requesters into technicians? Is there an API I can use for that? Thanks, Alex.
Request type change to None when changing status on request
Hi I have problem with request type change to None when I respond to a request and changing status. I noticied this first on v10017, I have now upgrade to 10020 and with the same isue there. My production server runs v10017 and my test server runs v10020, I have the same errors on both.
(SD-78083)HTML Code Question
Hello, We have recently updated our ServiceDesk Plus to version 10.0 Build 10020. We have always used the ">" symbol in our resolutions text field, however since updating it is now showing the HTML code for ">" which is ">". is there anything we can do to revert this back to how it has always been? Many Thanks
[SD-79002] Credits in Procurement Cost (decimal) field
We have a common Decimal field in which we put purchase costs in our ticket templates, however if we try to implement a credit in that field using a negative value (ex. -99.55) it won't accept that as a legit value. In our example a telecom provider sent us an invoice with a credit that we need to 'bill' our business unit. So we'd need to indicate that as the credit. No big deal creating a new numerical field but i wanted to see how others might have worked around this type of scenario (if at all).
Date?
I have several date questions: 1. Can I set the date format to ISO standard of 2018-02-13 ? (yyyy-mm-dd with hyphens) 2. "Mark Unavailability" date does not seem to follow either of the two date formats set in "Personalize". Is that format adjustable? (I can't attach the screenshots)
Not able to change anything under Organization Detail
All fields reset back to default fillers when I clicked on "Save"
Requester access to Reports
Hi all, Is there a way to allow access to Reports module for specific Requesters? From what I have found already Reports access can only be configured for Technicians via Roles. Thank you for you help.
ADSelfService Plus 5710 Released !!!
Hello everyone! We're delighted to announce the release of the 5710 build. Issue fixed: A security issue has been fixed. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
Two Critical patches from 2012 suddenly required
Following overnight Vulnerability DB sync, two 'Critical' patches from 2012 have been flagged as being required; 11538 and 12648. Genuine or a false report?
Patch Deployment Audit report request
Hi, Is it possible to create a daily or weekly scheduled report of all Patch deployment carried out by User with information showing what computer was patched, by whom & what time? maybe even including patches deployed? The reason is to audit when critical machines such as Servers are patched and to ensure that if a configuration goes wrong that we can investigate what went wrong. Currently in Desktop Central a configuration can be sent to Trash & then deleted, removing all evidence that any patching
Apple mandates migration from Device Enrollment Program to Apple Business Manager/Apple School Manager before December 1, 2019
As Apple has advanced to Apple Business Manager (ABM)/Apple School Manager (ASM), which are dedicated portals for Enterprise and Education respectively, the support for Apple Deployment Programs will be withdrawn from the aforesaid date. Apple has consolidated its standalone portals, Device Enrollment Program (DEP) and Volume Purchase Program (VPP) into a single cloud portal Apple Business Manager (or Apple School Manager). The consolidation has simplified device enrollment and app purchases for
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