Reference Template Name in Script
Hi everyone, I was wondering whether it was possible to use $CS.getValue() to pull the name of the template that was used when submitting the ticket. I'm not looking for the subject field, but the name of the template selected. Is this something that is available after the subject line is modified? Thanks
Alarm Alert Popup on AppManager Monitoring Tools Doesn't popup as OPManager
Dear Team support and value members, I would like to ask for solution about Alarm alert Popup on AppManager Monitoring Tools Doesn't popup as OPManager. Thus, it makes us difficult to recognize or focus on Alarm sometime it alerted Warning or Critical it shown only number of action it doesn't show which alarm is happended last time or earlier . Hopefully, Team support and all members will provide us the solution or feature as soon as possible. Thanks in advance.
Cannot Login ServiceDesk Plus After Restore Database
We are trying to migrate our ServiceDesk Plus workstation by backup database on our old SD+ workstation (Win7) and restore it into our new SD+ workstation (Win10). We've tried many different ways to upgrade the original workstation to Windows 10, but it keeps failing, so now we are trying migration (backup/restore) method. *The same version of ServiceDesk Plus (8.0.0) is installed on both workstations We've followed the instructions below and backup/restore database from old workstation to new workstation
Desktop Central Agent refresh
Can I force an update of all agents from the server instead of waiting for the refresh interval of 90 minutes.
[Announcement]: Free OpManager training series starting July 10, 2019
Hola Amigos! With how popular the OpManager training series was in April, we've decided to continue it through July as well! Join us on July 10 to learn about new features, interesting business scenarios, and much more. In this training session, we'll get to the bottom of various challenges of server and network performance monitoring. Register now! A quick look at what you'll learn about: Adding devices into OpManager and automating configurations using the rule engine Monitoring device availability
Opmanager with a SQL 2017 back end
Hi there, We're looking to upgrade the back end we have for Opmanager. It's currently an old instance of MSSQL 2k8R2. We're looking to upgrade to 2017, however the software requirements don't make any mention of 2017 - http://opmanager.helpdocsonline.com/hardware-and-software-requirements While it lists a number of SQL versions, it also says they're minimum requirements. If it can't handle 2017, we'll have to just upgrade the instance to 2016, but I'd rather future proof a little more if I can.
Firefox and 10.0.394: inventory - upper left bar/links don't work
After upgrading from 340 to 394 clicking e.g. "computers" in the inventory tab doesn't work. Internet explorer works as expected. Additional question: With IE it's easy to change the column width, e.g. in the inventory/computers view. This is not offered with Firefox. Is there a way to adapt the column width in firefox?
Scheduled backup
Hi, I can't get the scheduled backup to work in Analytics Plus. I've set it up as the attached image shows but I can't find any backups in \AnalyticsPlus\Backup. The backupdb.bat script for taking backups in AnalyticsPlus\Bin works but i'd rather have it scheduled in the application. Using A+ 4100. Regards, Alexander
Some imported OU groups are empty
We recently reorganized our AD's OU groups and when PMP performs it's scheduled import, the new Groups show up, but the resources aren't showing under those groups.
Desktop Central cannot track licenses for Adobe Acrobat DC (2015)
Submitted this issue early Jan 2019 ticket #540814 Was told that this would be added to the roadmap and I will be updated. We are nearly half-way through the year and I have not received an update. This concerning a feature that desktop central promised to deliver. I'm not saying that adobe makes it easy on your developers and I'm expecting changes overnight. https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html#identifying-dc-installs Also hard to explain to my supervisors
It is possible to unassign multiple requests?
Dear. Hi all I need to carry out a massive unassignment of requests and leave them without an assigned technician. Is it possible to do this? Could you help me to understand how? Thanks in advance. Regards. Facundo
Maximum number of assets that can be managed within SDP
What is the maximum number of assets that can be managed within SDP? What is considered an asset?
ADSelf Service Plus - Admin Logon Page
Hi - we are newly configuring AD Self Service Plus and have hidden the Admin Log On except from a specific server. Even when using the logon url http://server-name:8888/adminlogin.cc on that server, we are still unable to log on as admin. We get an error stating the page hasn't been shared. Please advise. Thanks Jake
Enrollment Issue - Testing Enrollment removes that users from enrollment
So here's a high level description. I am testing ADSelf Service Plus for my company. We would love to use it if we can get it working with mac and windows, but that has been unsuccessful. We installed the server on a test machine and the client on a mac to begin mac testing. I saved a single policy that applies to all OU's. Then I use the quick enrollment to import a csv of my account along with some near by coworkers. The import says it is successful. I check the reports section to see all accounts
the software to convert span to netflow
Hi I would like to know what the software is recommended to use for converting from SPAN traffic to NetFlow v9 if the network has only Layer 2 switch. Thank you.
Business Rule - SMS Email Template
Hi All Is there currently a way to include the Account Name in the SMS Email Template? I have set SMS Alerts in the event a P1/P2 Request is raised and require more info in the sent SMS. Thanks, Joshua.
Multiple sites departments with equal name
I tried to add 2 sites to an account and used default settings for departments. After creation I have 2 departments named "General" which are belong to different sites. Now I try to edit the first department with no changes and just click Save button with success. Then I try to edit the second department the same way but after I click Save button I got an error which says that the department with this name already exists. What's wrong with this? Moreover, can't sites have each their departments with
Can't find field in translation list
There's a field on our templates called 'Send copy to these user(s).' I don't know what the field was originally. I'm trying to shorten this text and it isn't showing up in the translations search. It also doesn't appear in the 'My Modifications' screen. I can't scroll through all the translations. Is there a trick to finding the one I need?
Unknown printer
Whenever I scan some Xerox printers, SDP returns the product as "Unknown Printer", however, the SNMP scan does pick up the sysDescription as: sysDescription : Xerox WorkCentre 7220 v1; SS 072.030.004.09101, NC 072.034.09100, UI 072.034.09100, ME 018.001.000, CC 072.034.09101, DF 012.003.000, FI 015.002.000, FA 003.011.009, CCOS 072.004.09100, NCOS 072.004.09100, SC 010.088.000, SU 030.116.00294 If I manually change the product from Unknown Printer to Xerox WorkCentre 7220, the next scan puts it back
MS SQL backend
We have been using ELA for a long time and we use a MS SQL backend for the database. I have a couple questions around this. 1. What all is the database holding? This is curiosity question. 2. Is there any regular maintenance that needs to be done on the ELA database? We have been running this for years and mostly without any issues but it has occurred to me that we never do any maintenance on the database itself and I cant find any documentation on it either. Thanks
Opmanager layer2 discovery map not working
Installed opmanager yesterday and trying to generate a layer2 map. Enabled snmp on my switches (C3750) and added credentials like so: public public@2 (for vlan 2) public@3 (for vlan3) etc... But the generated map only shows my workstation and the pc with opmanager installed, and the switch itself. Tried with 2 switches, same thing. If I add the switches under Inventory/Devices, most everything about the switches is discovered. I also tested mib-browser agains the list of OID's and that is working.
Update an imported project by re-importing the MS project
Is there a way to import MS project into SDP to update a previously imported project with the same title?
ServiceDesk Pro: Error occurs for single technician on requests page
We have an issue that a single technician cannot access the requests page. when attempted it displays the message "Sorry an error has occurred". I created a support bundle and checked through the logs but could not spot anything helpful. All other technicians are unaffected and the technician with the issue can access any other ServiceDesk page without issue. I have tried changing the technician to a requester and then back to technician a few hours later. Restarted the service and server but no
Reorder Service Categories
I need to reorganize the Service Categories and when I click Reorder, one of the Service Cateogries doesn't show up in the list. IT ONLY is missing from the Reorder screen. Why is this happening?
Upgrade to 10500 Failed from 10013
I downloaded the file to upgrade to 10500 and I have an error. This appears in the log: Jun 14, 2019 11:24:36 AM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Jun 14, 2019 11:24:36 AM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode Jun 14, 2019 11:26:02 AM [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\ManageEngine\ServiceDesk\updates\ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm Jun
Error Upgrade From 10021 to 10500
HI, I have problem with upgrade linux version of Service Desk to version 10500: - Post invocationi in progress - Post invocation in progress Applying DB Level Changes "Error Occured" How could I resolve this issue? Regards
Automatic software installation request
Hi, We run allot of freeware in our company, a wide range of drawing and 3D model viewers and such. I was wondering of we can automate this system. I have the desktop central configuration for each software. is there a way i can have a user create a ticket, wich automaticly triggers the deployment of the configuration? We run the 10.5 on prem SDP and 10.0 Desktop Central. I tried to search for documentation and have followed few off the webinars before but didn't find allot so far. If anyone could
Help us shape our Oracle Cloud Infrastructure (OCI) monitor
We are continually working on improving ManageEngine Applications Manager to serve our customers better and are committed to building a great product. What our customers tell us support our planning and release of features to suit your requirements. We have Oracle Cloud Infrastructure (OCI) support in our roadmap. We’re already working on supporting OCI Compute. We'd love to hear about your Oracle Cloud monitoring needs so that we can determine which other OCI services to support. Please take a couple
Add multiple Transports to Change Requests
Hello, We are currently trying to implement our IS Change Request process into ServiceDesk. Is there a way to add multiple items similar to the Purchase Request Items. As a work around, I added Additional Fields to Worklogs. But, how many worklogs can we had to an Request.
404 error when clicking on the Accounts tab.
Hello, I'm trying to add a new site ,but when I click on the Accounts tab and then +New I get the below error. Even If I click an Account to edit it gives a 404 error. Please advise.
useless ssh !!!
when use mobile device for web pmp web interface, can't use control keys like (backspace-shift-F1toF and others) in ssh connection to servers!!! it seems ssh is useless in mobile device!!(I tested many device and web browser)
Custom Schedule emailing technicians with pending requests does not longer work
Hi all, Since version 10020 the custom schedule referenced here: https://pitstop.manageengine.com/portal/kb/articles/how-to-email-pending-requests-list-to-each-technician-periodically does not longer work. Has anyone found solution to it? Thanks, Tom
Opmanager layer2 map problem
Sorry if this is a double post but I can't find my post from last week. I recently installed opmanager. have a c3750 as a core switch and inventory/discovery is working, it finds bunch of hosts and devices. It even sees switch details etc. Next I tried to create a layer2 map. However it only maps my workstation, the switch and the pc running opmanager. I tried querying the switch with mib-browser according to: https://www.manageengine.com/network-monitoring/faq/layer2-mapping-troubleshooting-device-mapping-does-not-exist.html
CSV format for requestors
Good morning, I have just installed ServiceDesk Plus and am now configuring the system. To avoid to create each requestor by hand, I would like to create a CSV file and import it in ServiceDesk. Unfortunately, I wasn't able to find a documentation about the needed format. So, which fields are mandatory, what's the name of the columns, do I have to respect an order of the columns in the file, etc.). Does anybody have an example of such a file? Thanks for your help! Best regards Rolf
SD Plus ServicePack 10.0 Build 10021 Failed
Im currently on SD Plus 10.0 Build 10020 and need to install the service pack for 10021 allowing me to upgrade to 10501 on Linux. It seems to install to around 8% then finishes with Uninstallation completed. Click view logs and all are empty. I've tried lots of downloads from different browsers and all end with the same result. File called: "ManagedEngine_ServiceDesk_Plus_10_0_0)SP-1_0_0_Linux.ppm" INVALID NODE: customPatchValidator INVALID NODE: AutoCloseDelay INVALID NODE: customPatchValidator
How could I mass update the region?
Hey everyone, we got a little issue on our ticketsystem. There are many tickets that without a region. So I was thinking of two ways: First, I oversaw a feature on the ServiceDesk OR I could SQL Update on our PostgreSQL, but I can't find the right table. Does anybody know in which table the region of a ticket is saved? Cheers, Stephan
Cannot Upgrade to ServiceDesk Plus 10503
Hi ManageEngine, I am currently running 10500 and when I select the 10503 file to install in the UpdateManager.bat I receive the following message: "The file that you have specified is not compatible with this product." Have you had this reported by other customers? Thanks, Brad
Creating a Request from an email
Good Morning, We are using the free version of ServiceDesk Plus, version 10.0 Build 10011. We are trying to get an email from a user converted into a request. Here is what we have done so far. - We have an email set up on exchange "helpdesk@mydomain.com". - We have ServiceDesk Plus setup to fetch emails from this mailbox. - I can log into this mailbox using webmail and watch emails come into this box, then watch them disappear a minute or so later, so they are being fetched by ServiceDesk Plus. Where
Join our free ITOM Dubai workshop and resolve your monitoring woes!
Save the date! Our IT Operations Management workshop is coming to Dubai on July 22, 2019. We have interesting sessions on monitoring that are aimed to help you meet your business demands.You can participate in the interactive demos of our solutions and learn how to get the most out of your IT while getting certified as an ITOM expert. You can connect with our product experts, make new friends and share knowledge. So, come discover how you can improve the performance of your IT.
Join our free ITOM Dubai workshop and resolve your bandwidth monitoring woes!
Save the date! Our IT Operations Management workshop is coming to Dubai on July 22, 2019. We have interesting sessions on bandwidth monitoring that are aimed to help you meet your business demands.You can participate in the interactive demos of our solutions and learn how to get the most out of your IT while getting certified as an ITOM expert. You can connect with our product experts, make new friends and share knowledge. So, come discover how you can improve the performance of your IT.
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