ServiceDesk Plus 10508 Released
Dear Users, SDP 10508 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes SD-79620 : Going forward, the approval action page will be shown while clicking on approval notification (bell notification). SD-78128 : In requests, problems, changes, projects, and project milestones, while adding a task by using the Add Task(s) from Template link, you can preview each task template in full screen. Enhancements
API vs. Manual Action
Is there a way to distinguish which action was done via API versus any action done via UI (manual action)? The reason for this is that I am using my own Technician_Key in all API actions. The problem we have right now is that there is no fine line between a manual action and API-based action. From an audit perspective, all actions are done by me whether it's via API or via a manual action.
Release announcement: Build 4280
Hello everyone! We're happy to announce the release of our latest build 4280, which introduces exciting features designed to make your life a whole lot easier. Introducing Ask Zia - Zia, the intelligent analytics assistant is now here to create your reports for you! All you have to do is ask Zia your questions in plain english, and powerful insights will be generated immediately in the form of cool visualizations. You can also train Zia to understand your company specific jargons and workflows,
[SDF-77430] Custom Fields in Mobile App
Good Day We are running ServiceDesk Plus on demand and we would like to use the Android mobile app. For our Work Logs we have some custom fields. Unfortunately, they do not show up in the mobile app. The same goes for fields whilst creating a ticket. Is there any solution for this problem or will there be an update regarding this topic in the near future? Thank you very much!
10.5 and later install error Problem in initializing Postqres
try clean install ubuntu server or desktop 18.04 and 19 try clean install debian 9.9 use root account and normal account but same error, try install gui or console same error Is there a requirement to be considered during the installation phase. same server try the install version 10. 10021 installation success but upgrade fail .... this version bug mail connection not imposible.. hot fix not working.
Syslogd multiline logging from log4net
Hi, we are converting our system using log4net from logging to files to sending along to the EventLog Analyzer syslogd. The problem is our log file entries are very verbose and sometimes have stack traces and other multi-line content. Each line of the output is received as a new syslogd line entry. Is there a way to confiugure log4net OR EventLog Analyzer to view a single "syslog message" as one log entry? From my research, I think we need to overhaul logging to get it all on one line but am hoping
Error upgrading from 10014 to 10.5 - Class not found
Hi, I'm trying to upgrade SDP from 10.0 10015 to 10.5 using the .ppm file https://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm The error seems to be a non existing class. I'll attach the updatemgrlog0
Difference between EventlogAnalyzer and Log360
Hi, I'm looking for a tool that I can use for collection and analytics of the eventlogs of my workstations and servers, and am a bit confused as to the difference between Eventlog Analyzer and Log360 - is there a comparison matrix anywhere? Many thanks!
Auto close not working on copied requests
I just found several hundred requests that go back over 3+ years that are RESOLVED but not CLOSED. We have the 'auto-close' set to 7 days and it works on most tickets. The commonality in these is that they were COPIED from another request (apparently according to History). So it looks like auto-close doesn't run against request created via copy. A. is this a known issue? B. Is there a fix? Thanks David
OP Manager new version is troublesome
The new version is not user friendly the GUI is troublesome and confusing.i already use the old version almost 5 year. Any idea how to revert back to old version.if cannot plan to use other application form other vendor instead Opmanager
mysql to postgresql migration failed
I'm trying to migrate a database on a test server to build 9336 but it's required to migrate database from mysql to postgresql. I did the backup and restore process but the restore is failing as attached logs.
OS deployment with bitlocker encryption
Hi, We have a use case to take an OS image from a system. Once the image is taken , it is pushed to the machines and then bitlocker has to be enabled for 'C' partition.
Getting History report
Hi, Can you help me to create a report with the below fields, the most important field is History. These are the fields: - History - Request ID - Create time - Resolved Time - Completed - Time Elapsed - Subject - Description Version : 9.3 Build 9300
Exporting Date and time from fields
Trying to do some date math on the Create and Resolve times of tickets. Exporitng through a report does not work because the report truncates the time leaving only the date. Consider the example: Create Time field 2019-06-09 10:00 Resolve Time field 2019-06-09 15:00 Doing a calc should give me a 5 hour difference. But the export truncates both to just 2019-06-09 so I can run date calculations on the data.
Request: Solutions Report
I'd like to see reports for solutions--similar to how you can generate Reports for requests For instance, a reports covering: Solutions updated per week New Solutions Solutions Viewed Total Solutions Viewed per specified time/date It would be helpful to see comments in a report. Thanks!
iOS app receiving notifications unexpectedly
I'm using the iOS Service Desk Plus app and it works very well. My SDP server is behind a firewall which restricts access to those who are using the company network only; either locally or via VPN. When I'm mobile, I turn on the VPN on my phone to use the Service Desk Plus app. I have recently noticed however that the app is getting notifications about request updates even though the VPN is not connected on it. How's it getting this data? There shouldn't be any connectivity to the SDP server! Many
Integration with vulnerability manager
Hi, Is there any news on the Desktop Central / Vulnerability Manager integration? Thanks, Marcel
CustomTrigger script - jsondata not defined
Hi, I'm getting this error when my script is run. I've been trying to figure what I need to do to define the jsonData, but I'm not having any luck. What do I need to do to resolve this error? Traceback (most recent call last): File "TriggerRequest-CellPhoneCanada.py", line 108, in <module> data = {'INPUT_DATA' : jsonData ,'TECHNICIAN_KEY': TechnicianKey,'format':'json','OPERATION_NAME':OperationName} NameError: name 'jsonData' is not defined Thanks, Patrick Korman
(SDF-50035) Change ID number ex: CR4023,CR3123
Dear Support team, FYA
Import Configuration Item Wizard (CI)
I try to import configuration units from the csv file, the system does not accept Cyrillic, how can I fix it?
Problem with AD Import Requesters
Hi, Because the import of the requesters with Active Directory Import did not gave the correct users, I moved some OU's in AD and renamde some OU's in AD. When I now do a manual import of AD. Admin -> Active Directory -> Import Requester(s) I still see the old AD-structure and not the new structure. How can I refresh this? Arjan
Running Report from Custom Attribute
I'm trying to run a report and or move user objects based on a custom attribute I've created in AD called studentNumber. If I use the sample CSV below, I receive the following error: CSV Contents: studentNumber 999994 999995 999996 999997 Error I am able to populate this custom attribute using ADManager Automation. I'm also able to update passwords using this custom attribute from CSV, but it doesn't work to generate a report or move user objects. This custom attribute is defined in AdManager
Ability to sync user photos from AD
We should be able to sync user photos from AD Attribute thumbnailPhoto and manage them for all users.
Feature Request: Add variables to Change notifications
We'd like the ability to provide a link to an attached ticket via this change notification: Right now the variable to share the attached Incident is: $Incidents We like to also include $RequestLink and $TItle for the Request in the notification.
Dev environment
Is there a dev enviroment that i can test the latest upgrade - last time it was upgraded we was down for 4 days?
Ability for Approver to reply to ticket
Hi I think a good feature would be if an approver of a request can have the ability to reply to a ticket before they approve or deny a request. that way if they need anymore information they can ask for it before making a decision Regards Adam
Which TLS version for SDP+?
We use Office 365 for our email, including mail sent to/from our SDP+. Microsoft is going to disable support for mail on < TLS1.2 in a few weeks. Our mail server settings are to use TLS, but it doesn't indicate what version it uses. Is this something that is managed through SDP, or does it depend on the server on which it's hosted? If the former, how do we know what version it uses, and how can it be updated to 1.2 if it's not?
When Desktop central will support update the drivers for any laptop or server
When Desktop central will support update the drivers for any laptop or server
Changing default email message for reports
Good Afternoon, When I run an automated report and have it sent, the email everyone receives has text elements that we do not need, such as: Regards, Desktop Central Team. How would I go about changing/removing parts of the automated report email template? Thanks In Advance, Garrett
Desktop Central - Service won't start
Hi, I have noticed that my Desktop Central service is unable to start since 16th July. So not sure what is going wrong here. Could you please help me to figure out this issue? Thanks, Marco
SACL audit issue
Hi, In order to genarate reports about DNS zones and zones I have an error code 57 when trying to configure audit policy automatically. I followed the manually steps to activate audit permission like mentioned in ADAudit Plus documentations but the message of configuring audit enties is still appearing and there is no results shown. I need your help please
Excluded Accounts for Reports
I would like to be able to exclude the following arbitrarily: User accounts Computer Accounts Group Accounts Non-Ad accounts Point 4 might seem an odd request but in my environment, we have some software that is setup to try and authenticate certain accounts against AD first then another LDAP provider. If the account fails against AD, it moves onto the next LDAP provider configured etc. This generate a lot of 'Unknown account' events naturally on the DCs and these are collected in ADAuditPLus. Would
big size sql table
Good day. Please tell me what the table is AUDUnusualTimeArchive_# in the sql database AdAuditPlus? it has a very large size, unlike the others.
ADSelfService Plus 5801 Released !!!
Hi there, We're delighted to announce the release of 5801 build which offers two-factor authentication for macOS. Highlight: Two-factor authentication for macOS: Add an extra layer of security to macOS logins by enforcing two-factor authentication. Choose from fourteen authentication methods including fingerprint authentication, SMS/email verification, RSA SecurID, and DUO Security. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team
Sum Total Amount in a Field
Can we sum the total amount using query report? We have a field where amount is entered and we need to generate the total amount for a report. I tried to use the SUM(field) but I get a " function sum(citext) does not exist" error
Service Request Life Cycle - Worklog Addition under Field Updates.
There should be a way to add the ability to force a worklog into the Service Request Life Cycle. What are your thoughts and opinions about this?
Default templates
Is it possible to display the drop down incident templates when the user clicks "New Incident" rather than displaying the default template? If so, how do I do it. If not, I think it would make a useful feature to give admins the ability to select which is displayed. In our inevironment we do not want the users using the default form but are constantly having to remind them not to.
Mobile App not scanning bar codes properly - app keeps closing
Hi, I am testing out the Service Desk Plus scanning function for our IT assets by using my Sony phone. I have installed SDP on my mobile and have been trying to scan the bar codes. The bar code details appear but when i go to add it on SDP after i click the tick box, it keeps closing and says "ServiceDesk Plus has stopped". I can either Open the app again or send feedback. Why wont it let me add the rest of the asset details? I can see the next page but then it closes on me and then i have to
Windows 10 1903 Update
1903 is out and is showing as a patch in Desktop Central. Is it the same procedure as 1809? Upload ISO with specific filename and use configuration to push it out? I was never able to get it to work as a regular patch.
REST API and Request Template Trigger all tasks
I am using a powershell script to parse a csv file and create template tickets per line item. So dependent on that data I will be calling different Request Templates, each with their own set of tasks. Is there a way to use "request_template_task_ids" or some other way to trigger all tasks on that particular template, as opposed to having to put each id in for each task I want to trigger? When I run the REST API and create a ticket using a Request Template, no tasks trigger. Thoughts?
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