PMP friendly name
I wish to provide PMP users with a Friendly name to access PMP instead of using a URL a browser. I have tried to do using a DNS CName but as A host records do not allow for ports this a approach does work. Has anyone come across this and know of way of getting this work, so for example instead of using https://servername:7272/PassTrixMain.cc users would just type MyPasswords? Our PMP database is on a SQL 2014 instance and PMP version is 9.1.0 build 9100 Thanks
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
Attend the Singapore workshop, and get certified as an ITOM expert!
Get ready, Singapore—our ITOM workshop is all set to take place on Aug 29, 2019. Join us for an action-packed day filled with informative sessions on IT Operations Management. We'll cover the latest trends in network, server, and application management to help you meet your ever-growing business demands. Register now Highlights: See interactive product demos Attend one-on-one question and answer
[SDF-57723] Import requests to specific template
When you import requests and match fields to the headers of the XLS unless those fields are present within the default template the mapped fields do not get displayed. Is it possible to select the template you want the import to use?
Released : "Virtual Hosts & Virtual Machines and Asset Enhancements for SDP Cloud" and "Custom Function Schedule"
Dear Users, We have released "Virtual Hosts & Virtual Machines and Asset Enhancements for SDP Cloud" along with "Custom Function Schedule" and below are the details : Virtual Hosts and Virtual Machines Scanning Virtual Hosts You can now scan VMware's ESX and ESXi and Hyper-V hosts and fetch the virtual machines (VMs) created in the hosts. Besides scanning, you can import and manually add virtual hosts and VMs. Scanning virtual hosts help you track the relationship between virtual hosts and the virtual
Networks scan of a different VLAN brings in all IPs as unknown workstations
Good Morning. I have an instance of ServiceDesk Plus in my primary VLAN that does a network scan of the VLAN it's on and two others. These three VLANs are all on the same domain however. There are rules in the firewall that allow the other two to talk to domain controllers for DNS, AD, etc. These are scanning fine. At our other location there are two more VLANs each on their own domain with their own domain controllers etc. I'm trying to scan one of them and it brings back every IP address as
Mail Server Settings Error
Hello, Anyone ever have this issue happen? Our fetching has been working fine since we launched a couple weeks ago, but yesterday around 11:30 AM (PST) we stopped getting emails coming in to open a request. Upon investigating troubleshooting options with ServiceDesk Support - when we go to save the mail settings (which have been the same since we launched and not since changed) we get the below error: Failure: Email settings save successfully. But error occured while trying to check connection with
Need a report that shows all requesters and their access
Hi I need a report that shows all requesters including what tickets they are permitted to review. This is an option called "Requester Allowed To View". Fields needed: Name Login Name Email Address Account Requester Allowed To View We are using MS SQL. Thanks
Update Asset User via API
I currently use a bunch of scripts to update asset fields via the API. However I can't seem to find any examples of updating an existing asset's assigned user. Could someone point me in the right direction? Thanks!
How to update a requester's password from api
I am able to create a requester via API with the xml below. But I havent been able to get the update requester working. We are primarily a linux shop w/ only ~150 users in AD the rest of our users are on different databases so we have written a web form that creates/ deletes /updates our users on AD / internal systems / etc from a central point. Currently I am able to create and delete a requester but not update. The documentation isnt very clear... was hoping someone else ran into this. Thanks,
Technicians out for Vacation still get Incident tickets
We had 2 technicians leave for vacation and they added their time to Service Desk. The problem is they still received incident tickets. Is there a way to make sure when our technicians are on vacation they don't receive any tickets?
No additional fields in default template edit mode
Hi, my problem is that there is no any additional fields when editing default request templates in technician view. I would add field like "Department" I attached screenshot.
Folder Backup Configuration Item - Access Denied for User Profile
I'm trying to use the Folder Backup configuration item to backup a user profile: Source Folder: C:\Users\Reception Destination Folder: \\server\WorkstationBackups$\ I also attempted to exclude certain files: AppData\Local\* AppData\LocalLow\* The destination folder is created on the server: \\server\WorkstationBackups$\domain\computername\reception No files are copied. The dcfolderbackup.log file shows that the agent receives an access denied error while building the list of files to synchronise,
Domain Already Exists
Hello, I'm not what changed but I cannot see an additional domain I have setup in ADAudit Plus. If I try to add it, I get a message that says " Domain Already Exists". Can someone assist?
Not Send Approved
Hi everybody i am need. we are using one template for service catalog and technican sending approved manuel if he forgets what can i do? is the posible pop up or ?
[ManageEngine Free Online Training] Register now for our ADSelfService Plus training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate password management troubles while helping you get a better hang of using the solution. The benefits don't just end here. By attending all the sessions in this series you can take up our MECPA certification test for free.
Modify REST API JSON Output
Hi everyone, we have a problem with our PMP automation. We are trying to only retrieve the password of a account in a specific ressource. The problem is that there is always the "header" which will be displayed Example: (what it looks like) {"operation":{"name":"GET PASSWORD","result":{"status":"Success","message":"Password fetched successfully"},"Details":{"PASSWORD":"password"}}} What we need: password Is there a way to archive this? Thank you for the help! Best regards Sandro
Upgrade failed
Hi Support, we faced issue when try to install latest patch and find below error message current build number 7000
pass variable to custom script
Hi, I want to pass the variable "mail of the applicant" in a personalized template, what would the name of the variable be? the same value that is used in the template of notifications by mail Regards,
Version 10.5 (10504) Upgrade Problems
After upgrading to 10504, we are seeing a couple of incidents. (1) Search (search box from the request tab) does not work as expected. We can search for a specific ticket number, but text searches do not yield any results. Most of our requesters start with a number and if you enter the number it yields no records. The previous version would yield results with this type of search. (2) From the request grid, we often change the support group to the proper support group for unassigned tickets. It
APM-Sun solaris - Not able to collect the data for CPU,Disk,Memory attribute using SSH mode
Hi, I have several sun solaris monitors added in APM but everyone show this message: "Not able to collect the data for CPU,Disk,Memory attribute using SSH mode". I done clic on Troubleshoot and I checked all options but when I execute the commands in operating system I obtained an output although in appmanager send stil the message. Thanks & Regards!!! A.
Auto-Assign and Leave
We use round robin auto assign for our calls, but it's frustrating to use in terms of coping with technician unavailability. It would be nice to be able to use the calendar to mark technicians unavailable and have the auto-assign take this into account. But for some odd reason it only takes into account the day the call SLA becomes due and not whether the technician is actually available when the call is raised. This seems very odd behavior to me. Since all our calls come in with a default long SLA,
Cannot delete two locations
I have wrong entered some time ago two locations, and cannot delete it. If I delete these locations come back after some time. Is any way to delete it permanently?
Assigning two technicians?
Hi, I want to be able to assigning two technicians to a help desk call, is that possible and if so how? thanks
(solved) Edit filters in tasks module
I can create custom filter for tasks list. They work fine. Deleting these filters alse work fine. But I cant edit these filters. Errors are below on screenshots. Whats wrong? ver. 10.5 Build 10500
Predetermine the language in the GINA agents of ADSelfService Plus
Hello Support. We have ADSelfService v5708 Professional. We have configured the default language in Spanish for all users. However, GINA agents in Windows Workstations appear in English. How can we predetermine the Spanish language in GINA agents? Regards. Rafael Vega.
ADSelfService Plus SSL Certificate with SAN (Subject Alternative Name)
Hello Support. We currently have ADSelfService Plus v5708 and we are using an internal Microsoft CA for the SSL digital certificate. Do you have any documentation to create an SSL certificate request (CSR) for ADSelfService Plus with SAN (Subject Alternative Name)? Is the Subject Alternative Name attribute a configuration to be performed when creating the CSR or is it a configuration that must be performed in our internal Microsoft CA? Regards. Rafael Vega.
PURPOSE OF RESOURCE TYPE
Hi, I would like to know what the purpose of the resource type Thanks and regards
High Availability - 2nd Instance of application will not authenticate users
I have been working with support on this issue, but they just gave me the canned answer of "upgrade to the most recent release and hopefully that will fix your problem". I'm wondering if anyone else has experienced this issue: We are currently on version 10.1.0 (build 10100) My primary instance is working perfectly. In PMP, it shows that HA is active. However, when logged into my secondary server, and I go to https://localhost:7272, I cannot log in. If I use a local account, I get the following
Error on Script - Score calculation
Dear. Good morning. I mention to you the problem we are having. Currently we have several templates to which we put together a kind of Scoring system, based on several fields list. This system, in addition to the fields, consists of a Script that we developed at the time with assistance from the ManageEngine community. The idea of running the script would be the following: Must be executed only when ALL fields are assigned a different value than "Choose" or Null When performing the calculation
Java Heap Change Resets
Hi, When I change the value of Java Heap Max in Wrapper.conf it reverts back to the previous setting, what am I doing wrong? Thanks
Set Dueby field on ticket creation automatically
Dear all, I already searched for a solution in the KB or the forum without success. My question is: I would like to set the Dueby time of a ticket automatically on ticket creation. For example (Standard incident template Priority = normal). New ticket created -> Priority = normal -> set Dueby time automatically to "today + 4 work hours later". Example: Ticket created today, 06/26/2019, 10a.m. -> Set DueBy time automatically to 06/26/2019, 2p.m. Thank you, Best regards, Marc
Custom script for disabled users forwarding
I am looking at utilizing the features in the delete / disable policy, everything I need is there or can have a script written for it except one thing, basically when users leave and there account is disabled, there mailbox is left forwarded to someone else for a period of a few months. I could easily do this as a custom script, however every user will be forwarded to somebody different, so would be handy to have a prompt to enter an email address to forward to when disabling a user. Does anyone
Unable to associate support group to template
Hi there, This is the first time I've ever seen this error and am not quite sure what it means - I have two support groups associated to a service request template already, but I need to add another now. When I save the changes I get the attached error. Is it referring to the site set for the one technician within the support group? Any help is much appreciated. Thanks!
Script tu unassign Technician
I would like to add a Request Costum Meny that Unassigns the technician from a Request. How do I do that? BR Heini Guttesen
SDF-65805
Hi all, is there a update on SDF-65805, we still have a ongoing requirement for SLA's for service requests. Many thanks, Andrew
Mobile Device Manager Plus' new integrations help simplify device management!
Mobile Device Manager Plus has broadened its support for integrations. You can now integrate the following solutions with MDM. Spiceworks Zendesk ServiceNow ManageEngine ServiceDesk Plus ManageEngine AssetExplorer Zoho CRM Zoho Creator If you want to integrate your product with MDM, access our APIs here. Deploying multiple software solutions to perform distinct tasks takes a toll on your IT administrators. With Mobile Device Manager Plus, you can integrate specialized software applications
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