OS Deployer, Unable to connect to server retry is in progress
Seems like the error unable to connect to server retry is in progress happens quite a bit when PXE booting, have to wait a period of time for it to hopefully connect. Is there anything I could try to help improve this. .wim loads but then the connection
Automatically lock Mac after x amount of inactivity.
I have created a configuration to lock Windows PC's after 3 minutes of inactivity. How can I create the same config for MacOS? For ISO Compliance, we need to ensure that all user laptops are automatically locking however, I have been unable to find anything
Unmerge tickets in SDP and revert tickets to original job numbers
Hi there. Once of our technicians has accidentally merged a few tickets in SDP 9314. Is there a way to "unmerge" these tickets and assign their original ticket numbers, notes, follow up emails etc? I realise there is the 'split as new' option but that isn't appropriate in this instance and I want to make sure that the original data is preserved as it was entered. I've looked through the forums and I don't really see an answer for this, I do note that people have been asking for this option for many
Can I delete a conversation within a ticket?
Can I delete a conversation within a ticket?
Report of used disk space
Hi, is it possible to schedule a report weekly where i can see the used disk space? Is it also possible to see the historical disk space e.g. last 30 days? Is it also possible to monitor the folder growth? We have a very high growth rate on our file server
Optimizing Pitstop.ManageEngine OpManager v12.6 for AI PC – Any Advice?
AI PCs are becoming more common in IT environments, requiring efficient monitoring and resource management. Pitstop.ManageEngine OpManager v12.6 offers extensive network and performance monitoring capabilities, and I’m looking for ways to optimize its
Your integrated MSP platform is here - announcing the launch of MSP Central!
We're thrilled to announce the official launch of MSP Central, the game-changing platform designed to empower MSPs like you! Tired of juggling multiple tools? We've seamlessly integrated comprehensive Professional Services Automation (PSA) and robust
Exclusive report: The advent of AI agents in ITSM—what do UK's pros really think?
Hello ITSM practitioners! AI agents are touted to reshape ITSM by acting as a digital workforce that works with and on behalf of human teams. But how ready is your organization to adopt them? What are the use cases for AI agents? And how should you handle
C$ Access / Copying Files
I know we can copy files in a remote control session using Remote Access Plus but does anyone know if there is a way to access the C$ share or copy files to a remote computer?
System Manager Tools won't
Hi there, I've installed Remote Access Plus On Premises Free Edition, currently in trial period, and I can't use most of system manager tools, it keeps getting loaded and after some time a message says that the agent was disconnected. Tools that don't
Force Admin to Login with Azure
Hello, I would like to have a Feature where Admins and Customer Admins in DC MSP are forced to Login with their Azure Account instead of their Local one. Right now I have to create a Local User that then can choose between Local Login or Azure Login.
Remote access plus with restriction
Hi everyone, I am testing this product and plan to have it for my company. But I found some limit that we can not do, is there anybody have experience with that? The scenario is for WFH users: 1. How to have the user screen with only remote that use can
Exchange Reporter Plus build 5723 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5723. Security fix: The following stored XSS vulnerabilities in the Reports module have been fixed. CVE-2025-5366, as reported by Ngockhanhc311 from FPT NightWolf
SNMP issue for adding Raritan console Box
Hi Team, I have tried to add the console box server in our opmanager, for getting an error below. Can you please connect via remote session and resolve the below snmp issue.
Feature Request: Remote Access Plus Cloud
Can there be an option where the 'User Confirmation' option be enabled for say, a Level I Service Desk Role, but for a higher level, a Level II or Level III technician Role be able to override this feature. We found that if we enable this feature, we
Agent installation on Work From Home workstations
We are implementing Vulnerability Manager for our corporate LAN, which contains ~30 servers and ~15 workstation virtual machines, all of which are on the same local infrastructure and joined to our local active directory on premises (which syncs to our
Masterclass 2025: Episode 5 - Ask me anything (AMA) session with the ServiceDesk Plus team [Jun 26]
Hi there, In the fifth episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where Vishnu Priya Kumaresh, global head of customer success and product
SUPPORT??
Our system is down and we cannot get support - goes to voice mail. No chat, no call back - no support at all. Used to be you could always get support. What has happened? Can we expect this to be remedied or not?
Hide category from requester view
Hi guys, Is it possible to hide categories from the requester view? My IT dept. would like to have som department specific categories which would have no relevance for the normal users of the system. Is this possible? Thanks. /David
[API Issue] Technician field remains "null" after assignment
Hi Zoho Support / Community, I'm currently building automation for ticket assignment in ServiceDesk Plus Cloud (API v3). While the assignment API returns a successful response (status_code: 2000), the technician field in the response remains null. Here’s
Need Help with SharePoint List Column, Blog Setup, and Document Migration Between Sites
Hi everyone, I'm working on cleaning up and reorganizing our SharePoint Online setup and ran into a few things I’m not completely sure how to handle: First, I need to delete a column in a SharePoint list, but I want to make sure it doesn’t break anything
Overcoming Common SharePoint Online Data Challenges
When navigating the complexities of SharePoint Online, organizations frequently encounter significant roadblocks that can impede productivity and data integrity. One such persistent issue is the frustrating occurrence of SharePoint Lookup Column Not Showing
Extract data using query
Dear ManageEngine members, I wish to extract data from ManageEngine which will show the number of assigned stock per product for each ticket from a specific date range. Please could someone help with the query? Thank you!
[Blog] AI-Powered ITSM: How it's Redefining IT Operations through Proactive Intelligence
Each day, we witness AI's capability to enhance operations in ways that we could never have imagined just a few years ago—whether it's optimizing or automating. In modern fast-paced digital workplace, the growing volume and complexity of IT tasks are
Upcoming enhancements in Workflows in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancements in Workflows in ServiceDesk Plus Cloud. User Transitions in Workflow Configure user transitions on status output connectors to ensure a controlled and restricted flow between statuses. You
Mange Engine Update
Dear Team, Hi Guys, we have encountered an issue with our patch server. It appears that the server has not updated (windows Patch) automatically for June 2025, and we would like to request the latest updates. Could you please provide us with information
Scheduled Remote Shutdown Email Notification to admins
Can your team add an email notification option for the scheduled remote shutdown? From an administrator perspective when we perform our daily system audits, we currently get email notifications sent to us confirming the reboot, which we have done using
ManageEngine UEMS Agent Tray Icon process using 854.9 MB RAM
Hello. We have a laptop on which the ManageEngine UEMS Agent Tray Icon process is using 854.9 MB RAM. What could be causing this high memory utilization? Thanks, Eugene
Mozilla releases security updates for Firefox, Firefox ESR and Thunderbird for several vulnerabilities.
Good day everyone ! Mozilla has released security updates for Firefox 139.0, Firefox ESR 128.11.0 , 115.24.0 and Thunderbird 139.0 and 128.11.0. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 139
[Free training] Excel at your network monitoring game with free product training
Get closer to OpManager and master advanced network performance monitoring with the upcoming product training series. Gain new insights by attending the free, five-part webinar series on July 1, 8, 15, 22, and 29 at 6am GMT and 11am EDT. Make sure you
M365 manager plus enable exchange online mailbox
Hi, I have on perm AD and use AAD to sync account info Entra ID, previous we will create mailbox in on perm exchange server. May I know can we use M365 manager plus to create Exchange online mailbox once on perm AD account created? thx
Ticket closed to reopened
Hello everyone, We encountered this issue on Servicedesk Plus, and I'd like some insight on how we can resolve it, please. On a ticket that's already closed, someone posts a comment, and the system changes the ticket's status to "ticket reopened," even
Solutions Template / Required Fields
Build 14970 We would like to customize the Solutions page like you can do other templates i.e. Incident / Service Request. We specifically want to make these fields required as they are not now. * Solution Owner * Keywords *Expiry Date * Review Date It
upgrade to 14970 fails during readiness pre-cheeck
Updating free version from 14840 to 14970, prior updates to get to 14840 worked fine. Using SQL 2019, running on Windows Server 2019, fully patched, rebooted. 14840 runs fine, am able to login. When selecting the ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm
The ManageEngine User Conference is coming to Las Vegas!
Hi there, We’re headed to the entertainment capital of the world for two unforgettable days of learning, networking, and IT innovation. Venue: ARIA Resort & Casino, Las Vegas Dates: September 18–19, 2025 Here’s what’s in store for you: Exclusive product
Post deployment forced reboot without notification/prompting
When creating a deployment policy for patching, we are able to force reboot pre-deployment without notification to the user. However, I am not seeing the same option for post-deployment reboot. Please advise. We do not want users being prompted of this,
Associating a change to a project is only visible in the change and not in the project
Hi, When editing a change request in the implementation stage and associating it to an existing project, the association gets listed only in the change and not in the project. Is this the expected behavior or is it a bug? Same behavior in bulids 14830,
M365 Security Plus build 4800 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4800. Enhancements The PostgreSQL database bundled with the product has been updated to version 15.7 for enhanced security and performance. For upgrade requirements
M365 Manager Plus build 4800 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4800. Enhancements The PostgreSQL database bundled with the product has been updated to version 15.7 for enhanced security and performance. For upgrade requirements
OpManager alert notification for the performance server using Line Messaging API?
Has anyone been able to set up OpManager alert notification for the performance server using Line Messaging API? Could you please share STEP by STEP ? Best Regards, Suriyo Sopeng
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