OpManager alert notification for the performance server using Line Messaging API?
Has anyone been able to set up OpManager alert notification for the performance server using Line Messaging API? Could you please share STEP by STEP ? Best Regards, Suriyo Sopeng
ServiceDesk Plus 15100 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 15100 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. CMDB Module Enhancements
Criteria used to create new request vs add to conversation
When a new request comes on what is the criteria used to create new request vs add the email to an existing request/conversation?
Column/Field in SDP synced from OP Manager and End Point Central
Please help with the script to fetch COLUMNS/FIELDS being synced from OP Manager and End Point Central to SDP. Need only COLUMN/FIELD names along with the source.
[ForYourInformation -58] Role-Based Access Control (RBAC)
If you care about securing applications, you should never overlook four letters — RBAC (Role-Based Access Control) which is an essential component. To define RBAC, it is a systematic access control approach that grants permissions to roles, which are
Important: Advisory regarding General Settings in PAM360 and PAM360 MSP Edition—v7410 & v7500
Hi All, Severity: Medium In recent versions of PAM360 and PAM360 MSP Edition (v7410 and v7500), the corresponding upgrade pack did not account for a few specific use cases. This has led to unintended modifications in the 'General Settings,' particularly
Customize Notification Template
Hi, I'm trying to amend our notification rule which a technician receives whenever a request is closed. Currently I have the following - Request [ID:$RequestId] has now been closed. Details of resolution below - Request title : $Title Requester name:
Mailbox is not accessible : "Unknown error occurred.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hello, Our ServiceDesk Plus was working correctly until Friday morning. It then claimed that the Mailbox Authentication was incorrect. I resolved this, but an hour or so later, the system stopped again with the error message:Mailbox is not accessible
KB5060842 failing with "The system cannot find the file specified"
On all my clients Patch ID 41542 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5060842) fails with the error: "The system cannot find the file specified" The Setup event log says: Windows update could not be installed
End-of-Life (EOL) Announcement for Mobile Apps for Asset Explorer build 6994 and earlier
Dear users, Our team is planning a major revamp of the Asset and CMDB modules which will be introduced in an upcoming Asset Explorer service pack. Also, we will be releasing updated versions of the Asset Explorer mobile apps (v3.0 for iOS and v3.5 for
Notify select technicians on "New reply received"
Hi, I'm looking to add availability to select which technicians are alerted when a response on an existing ticket has been received. Currently, we have a technicians mail distribution group receiving alerts when a new request has been created and when
Query to fetch reports for servers synced from OP Manager
Is there a query or report to fetch server details being synced from OP Manager?
Script Help - Duplication of Request
Hello everyone, I am needing help with the deluge scripting. I am not a programmer by any means and the system does not have simple option built into it for this request. I have a user that access the portal and selects request a service. From there they
Update Vulnerability DB Failure after applying v11_4_0_SP-2500_36
Over the weekend I applied patch ManageEngine_Endpoint_Central_11_4_0_SP-2500_36.ppm. The update claimed to complete successfully, but this morning I'm receiving an error when trying to update the vulnerabilities database. I searched for this issue in
Latest version - Cannot import into Projects?
Hi In testing the latest version (14980) - Noticed the import from XLS into Projects drop down is missing: Has it been moved? I can find no reference to this in the release notes.
Windows crashes caused by Crowdstrike: Workarounds
Dear customers, We are aware that many of you are encountering issues with your Windows systems due to a problem with CrowdStrike’s Falcon Sensor. This is causing unexpected system behaviour, including blue screens and restarts. We want to assure you
Masterclass 2025 AMA episode: Submit your questions now!
Hi everyone, We're excited to announce that our fifth episode of Masterclass 2025 will be an ask me anything (AMA) episode where our product experts will answer your questions on June 25, 2025 at 11am BST/CDT/PDT and 3pm AEST. We are thrilled to have
Reinstalled OS Deployer But Old Hotfix Info In Update Manager?
Has anyone had this issue before? I was having issues with OS Deployer so I uninstalled it and reinstalled it. Well the version I installed was 1.3.2513.1. If I go to the update manager though, it says that 1.3.2519.1 was already installed. I can't uninstall
U4GM Why path of exile 2 Items Currency Feels Better Than Gold-Based Systems
The Unique Currency System of POE 2 Path of Exile 2 offers a currency system that fundamentally differs from traditional gold-based economies found in many role-playing games. Instead of relying on a single universal currency like gold, POE 2 uses various
Shared iPad and Extensible SSO
Trying to setup a profile to apply to shared iPads, it only contains 1 item, the Extensible SSO. But when I go to Device Management>Profiles>Profile>Associated Devices it says: This profile is not applicable for Shared iPads. Learn more Which links to
M365 Security Plus build 4703 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4703. Issue fix An issue in Exchange Online audits where the Moved messages to another folder audit action included items that were soft deleted from the users' inbox
M365 Manager Plus build 4703 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4703. Issue Fixes An issue in Scheduled Reports where the last N days Period filter was configured provided data only for N-1 days has been fixed. An issue in environments
Error Code MFA-041
Hi, Every once in a while we get a users complaining they can't login to their Windows device getting error code MFA-041, typically this is when they are working remotley and not connected to our VPN. I'm able to gte round this by issuing an uninstall
[SDF-56065] Projects Module - Estimated Hours vs Actual Hours
Hi, the projects module has the functionality to record Estimated Hours as well as Estimated Costs. There is the option to manually fill out the Actual Hours as well as Actual Costs. Is there somewhere a option/action/button to fill out the Actual Hours
Error in OS Upgrade using Zero-Touch
Hello everyone, we are currently working on the following task: Initial State: >150 Windows 10 productive computers Endpoint Central Agent installed Part of Active Directory Target State: Re-Imaged with Windows 11 Endpoint Central Agent installed Re-Joined
Can we move a computer automatically to a different Remote Office after OS deployment?
We have a small distribution server in the office for OS deployment, but after deployment it would be nice to have the machine switch to becoming managed by our main cloud-based Remote Office (Direct Communication) rather than continue to rely on having
Updating to Service Pack 14980 - Space error
I have SD Plus on-prem installed on Win2022. Tried to install Service Pack 14980 today. It advised there wasn't enough disk space (there was 2gb free). Its a virtual server so I added 4gb. Got the same error. When up to 10gb free. Still get the same error.
[SDF-104241] Share request (with other requesters) for users
Hello, maybe I haven't been able to find the right option, so I ask for help: is it possible to enable the possibility to use the "share request" function also to users instead of only to technicians? Thanks in advance for your help.
Desktop Central Agent Missing
Hi We have a issue with the Desktop central agent in our VDI environment. When ever we perform windows update desktop central agents stops working and we find that the agent is not available in control panel or the service is running and also the icon tray is missing.In our last encounter we reinstalled it and it worked fine. But during our recent update the desktop central agent is not coming up. We had a doubt with the AV and we tried adding the exception as well as disabling it but couldn't
Custom Actions -- set due by date based on field
In our onboarding and offboarding templates we prompt the manager to select the employees expected Start Date or Expected Departure Date. We try to encourage these forms be submitted 2 weeks prior to either event but this happens in rare occassions so
Modify subject line add text to the end
Hi I want to add a custom function so that when one of our Patch Testers raises an incident it updates the subject line and add "Patch Tester" to the end of the subject line. I can't seem to get the script to work?
Ticket Age Report
We recently migrated to the Cloud version and no longer have access to our Zoho Analytics reports. I'm looking to recreate some reports in Power Bi or with the native SD+ reporting function. Has anyone created a report to show how long tickets have been
Password Policies Dont Work
Hello, ADMIN > Password Policy.......... If I create a new password Policy and set it as default, PMP is still accepting anything I put into the PW field when I manually create new accounts under a new resource. For example I can put 20 character min
Opmanager - problems when visualizing monitoring graph
Hello, We are trying to visualize the monitoring graph of some machines, but the issue we're having is it won't show the graph unless we do a manual check on it. This is before we do it manually. And this is after. I will be attaching the log files in
Unable to monitor VPN at Fortigate VM64
Dear all, I am currently working on integrating FortiGate VM64 monitoring within OpManager Plus. I have successfully added the FortiGate device and applied the default device template that I found within OpManager site(https://www.manageengine.com/network-monitoring/device-discovery/fortinet-fgtvm64-performance-monitoring.html).
Mandate approvers to edit fields in a service request
I'm trying to build a couple of service request templates. I have it like I want it except for one thing. Each template have 4 levels of approval assigned to specific organizational roles. These approvers must be able to edit a specific field in the template
Search Firewall Objects in Administration tab on more than a name
Hi, I was wondering if it would be possible to implement a function to search Network Firewall Objects in the Administration tab on more than just the name. For example: I want to search the name of an object in my firewall to know if an address is already
Change SSH Port during FWA Install
I am installing FWA on an Ubuntu box. Port 22 is already in use, this causes the app to crash on startup. Is there a config file I can modify to change the port FWA is using?
DLP
DLP affects not only browsers, but also applications that use certificates, such as Skype for Business Client, Checkpoint Endpoint Security (VPN client). When File Upload "Allow within trusted domains" is activated, it's unable to connect to the servers.
Uninstall different versions of skype
Hi, I need to uninstall different versions of skype, but the guide Uninstalling Microsoft Skype using Endpoint Central-Software (manageengine.com) doesn't work for me. Is it possible to uninstall al the version with a single script? Thanks, Matteo
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