Opmanager - problems when visualizing monitoring graph
Hello, We are trying to visualize the monitoring graph of some machines, but the issue we're having is it won't show the graph unless we do a manual check on it. This is before we do it manually. And this is after. I will be attaching the log files in
Unable to monitor VPN at Fortigate VM64
Dear all, I am currently working on integrating FortiGate VM64 monitoring within OpManager Plus. I have successfully added the FortiGate device and applied the default device template that I found within OpManager site(https://www.manageengine.com/network-monitoring/device-discovery/fortinet-fgtvm64-performance-monitoring.html).
Mandate approvers to edit fields in a service request
I'm trying to build a couple of service request templates. I have it like I want it except for one thing. Each template have 4 levels of approval assigned to specific organizational roles. These approvers must be able to edit a specific field in the template
Search Firewall Objects in Administration tab on more than a name
Hi, I was wondering if it would be possible to implement a function to search Network Firewall Objects in the Administration tab on more than just the name. For example: I want to search the name of an object in my firewall to know if an address is already
Change SSH Port during FWA Install
I am installing FWA on an Ubuntu box. Port 22 is already in use, this causes the app to crash on startup. Is there a config file I can modify to change the port FWA is using?
DLP
DLP affects not only browsers, but also applications that use certificates, such as Skype for Business Client, Checkpoint Endpoint Security (VPN client). When File Upload "Allow within trusted domains" is activated, it's unable to connect to the servers.
Uninstall different versions of skype
Hi, I need to uninstall different versions of skype, but the guide Uninstalling Microsoft Skype using Endpoint Central-Software (manageengine.com) doesn't work for me. Is it possible to uninstall al the version with a single script? Thanks, Matteo
Back to Home link question
I saw there was a question 5 years ago about this, so I was wondering if there was an update on it. Is it possible to change the 'Back to Home' link after resetting the password?
ADSelfSevice Plus 6514 supports MFA for popular Red Hat RHEL distributions
Hello Everyone, ADSelfService Plus' latest build, 6514, has been released with the following enhancements and bug fixes: Enhancements ADSelfService Plus now supports MFA for logins to Red Hat (versions 8.x to 9.x) and Rocky Linux (versions 8.x to 9.x)
How to install digicert wildcard .cer
I've obtained the .cer file from Digicert but dont know what commands or where to go with a Digicert wildcard cert as it's not listed under the CA's on your SSL .pdf.
How to prevent Technicians from approving a Change Request Approval Level?
Hello all, I've been trying to establish a method of approvals for change requests that will function for my company. I have set up an approval level in the workflow for the change request that will seek approvals from the change manager and the CIO and
Feature Request: Add “Revoke Sign-In Sessions” Option for Azure AD Users
Hi Team, We would like to request the addition of a “Revoke Sign-In Sessions” option for Azure AD users within ADManager Plus. This would allow administrators to immediately terminate active sessions for selected users, similar to the existing option
Approval in a Workflow
I have created a workflow to automate an approval. Problem is when I set the field update for Approval Status, it sends another Approval. I know that field updates trigger approvals, however, I cannot get the Approval Status to change without this field
[DidYouKnow - 47] Live Chat feature
Live chat support has evolved into one of the most essential customer support service channels in today's rapidly evolving digital environment where users/customers expect instant and efficient assistance. In its 2025 analysis, Sprinklr reports that 73%
[Free Training] If siloed DNS, DHCP, and IP address management slows you down, its time to unify them
Learn how to unify DNS, DHCP and IPAM on Linux to build scalable, secure, and programmable IP networks from a single console. Register now:https://zurl.co/LRZwi hashtag#DNS hashtag#DHCP hashtag#IPAM hashtag#Networkautomation
Tired of ITSM chaos? See how ITOM makes it easy – Free e-book inside!
Hey IT folks, Drowning in alerts, stuck with slow resolutions due to lack of visibility, and battling an outdated CMDB? You're not alone! ITSM can feel like a constant uphill struggle—but it doesn’t have to be that way. That’s where ITOM steps in. It’s
Asset Tracking by Employee
Is there a way I can setup our Software Assets so I can allocate them by user and not workstation. We currently have a system in place where I can do the following: Create Software Asset and enter details (Name, Quantity, Costs, etc) - Example might be
Microsoft Defender patch failing
Patching of Microsoft defender keeps failing The latest update for Microsoft Defender (1.429.453.0) with error message "Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing
How do I find the engine id of a probe?
Hi Team, I am trying to add the ESX server into OPMAN, but I am unable to find the OPMAN engine id to enable SNMP config on ESX serverr. Where can I find the Engine ID?
Patch Tuesday Updates: June 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-06 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5061072) (ESU) (CVE-2025-33073) 2025-06 Security Only
Delete users registered in PMP that do not exist in Active Directory
Hello Support. Currently in the Password Manager Pro v10200 console we are importing users from Active Directory. Can PMP automatically delete or disable users that no longer exist in Active Directory? Can PMP automatically delete or disable users that are no longer included in the OU or Active Directory Group synchronized with PMP? We are requiring that users who no longer exist in the Active Directory, be automatically deleted or disabled in the PMP console. Regards. Rafael Vega.
Attributes Alarm Widget
In using the Attributes Alarm Widget it would be nice if you would give us the ability to remove columns that we might not want on the dashboard. For me the columns I would like is Status Actions Message Monitor Name Last Modified
Report for SQL Performance
Is it possible to create a report that can be sent to the Database administrators for slow running queries for all databases that are being monitored?
LDAPS
Hello, I want to configure my 389 Directory Server connector to use "LDAP SSL", how can I import the certificate of the remote LDAP Server ? Thanks
PKCE support and enhanced enrollment flow
Hi everyone, Here are our latest improvements in Identity360. Enhancement: PKCE Support for OAuth/OpenID Connect SSO: Identity360 now supports PKCE (Proof Key for Code Exchange) in OAuth/OIDC authorization flows, enhancing security for both server-based
Ubuntu Server Installation
I am installing the free version for SDP evaluation it in a virtual machine with UBUNTU SERVER 22.04.4 LTS and following the sequence of most of the tutorials, there was no detail of the installation but when I run a script to run the ServiceDesk Plus
New field designation on F&FR
Hi, Team, In earlier versions of SDP, the way that additional fields are referred to in F&FR code has changed. Now, they use the API Name instead of the old style (something like TABLENAME_COLUMNNAME, like "WorkOrder_Fields_UDF_CHAR13"). While there are
Servicedesk not fetching email even sync
Dear Servicedesk team, Hi team, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand.
Can't update device category
Hello. We can't change device category, it's still present as unknown. Device is assigned to template, where category is choosen. How we can quickly change device categories? It's problematic to click it one-by-one for 140 devices
Sorting Single Lines fields in request list view
Hello, I can see that following build release 14900, sorting single line fields has been removed from the request list view. This was a very useful albeit basic feature however and our users process requests based on one of these custom fields. For example,
NetFlow || The threshold has been reached. The Waiting Queue went over 10,000 flows
We have enabled NetFlow and the threshold has been reached, the system is running optimal. How do I increase the threshold or mitigate the issue.
Task Notifications - exclude one technician
Hi I had a request that one technician be excluded from: Email the group associates when a Task is assigned to a group. So that everyone else in the support receives the task assignment notification - except for one technician. Is there a way to exclude
Occasional RESTful API calls to Create User failing but not generating a log in Audit Report
I need help with an issue with the ADManager Plus Management API. Specifically, the create user endpoint: Create AD user using API | ManageEngine ADManager Plus Ultimately the primary issue is our IS department would rather make allegations than present
Issue with Automatic Database Backup in PAM360 After Setting Up HA MSSQL
Hello, I had configured automatic database backups through the PAM360 web console, and everything was working fine. However, after setting up High Availability (HA) with MSSQL, I noticed that the automatic backup no longer works. It seems that the backup
Unable to change from Calendar view to Table view
Your Version: 14.9 Build 14960 Something has happened and I can't switch back from Calendar view to Table view Nothing happens when I click the leftmost icon pictured above. I've cleared my cache, I've reloaded, I've logged out. Nothing seems to help.
Is there any method to assign an exchange server recovery database?
A quick answer is Yes. You can use the Exchange Server Recovery database to restore a database to an Exchange Server. To recover an Exchange Server database, you must use the Exchange Server Recovery Database (RDB). The RDB is a particular mailbox database
Loan and return laptops using bar codes
I support a K-12 school that issues laptops to the 9th through 12th grades students. I would like to set them up in the asset management as loanable. When the student is issued a new laptop it will listed as loaned and when turned in at the end of the
Refer field for user lookup
Hi, I've been experimenting with refer fields for user lookup for different templates and have run into an issue. We have a fairly large user database (10000+ users) so there are several users with the same first and last name. Do you have any suggestions
Service Down
Manage engine SDP Cloud is going down off and on all morning. It's currently down and the website won't even load. I am getting ERR_CONNECTION_CLOSED in the browser.
Can DC deploy MSIXBundle packages?
Can DC deploy MSIXBundle packages? I have one for the new Window Terminal preview and would like to know if DC supports this for deployment.
Next Page