Critical vulnerabilities fixed in Mozilla Firefox 74 and Firefox ESR 68.6
March updates include two advisories from Mozilla, one for Firefox 74 and one for Firefox ESR 68.6, featuring 6 CVEs rated as high. Product Title CVE ID Severity Firefox 74 & Firefox ESR 68.6 Use-after-free when removing data about origins CVE-2020-6805 High Firefox 74 & Firefox ESR 68.6 BodyStream::OnInputStreamReady was missing protections against state confusion CVE-2020-6806 High Firefox 74 & Firefox ESR 68.6 Use-after-free in cubeb during stream destruction CVE-2020-6807 High Firefox 74
Critical vulnerabilities fixed in Mozilla Firefox 74 and Firefox ESR 68.6
March updates include two advisories from Mozilla, one for Firefox 74 and one for Firefox ESR 68.6, featuring 6 CVEs rated as high. Product Title CVE ID Severity Firefox 74 & Firefox ESR 68.6 Use-after-free when removing data about origins CVE-2020-6805 High Firefox 74 & Firefox ESR 68.6 BodyStream::OnInputStreamReady was missing protections against state confusion CVE-2020-6806 High Firefox 74 & Firefox ESR 68.6 Use-after-free in cubeb during stream destruction CVE-2020-6807 High Firefox 74
Critical vulnerabilities fixed in Mozilla Firefox 74 and Firefox ESR 68.6
March updates include two advisories from Mozilla, one for Firefox 74 and one for Firefox ESR 68.6, featuring 6 CVEs rated as high. Product Title CVE ID Severity Firefox 74 & Firefox ESR 68.6 Use-after-free when removing data about origins CVE-2020-6805 High Firefox 74 & Firefox ESR 68.6 BodyStream::OnInputStreamReady was missing protections against state confusion CVE-2020-6806 High Firefox 74 & Firefox ESR 68.6 Use-after-free in cubeb during stream destruction CVE-2020-6807 High Firefox 74
Add cybeoam or sophos device to eventlog analyzer
Hey Guys! I've added a cyberoam firewall device to EventLog Analyzer according to instruction on online help. Now syslog messages is being received but rhere is no report on Sophos reports tab. All i get is raw syslogs on unix/linux section. I want reports on allowed or denied traffic not just syslogs! Has anyone succeeded to do so?
Create Additional Mailbox
So here is what I am trying to do: As part of user creation I have it creating an onsite mailbox with exchange, but I need to create another mailbox for that user for our Avaya phone system. For example: User: Rob Hawker username: rhawker I create a mailbox for rhawker, but I also need to create a mailbox for "VMRhawker" This is a separate mailbox from the rhawker one. I am trying to accomplish this by running a customer script. : Add-PSSnapin Microsoft.Exchange.Management.PowerShell.E2010; $user
Group Search via API
I have a question about ADManager Plus RestAPI. Is it possible to retrive a list of groups from specific OU? Or maybe I can retrieve 'member of' attribute from Search user action? I
how to set status while ticket rejected?
I add a new status "close rejectect" and still have normal close. I want to set this new status automatically when the approval is rejected. Under closing rules you can set to close automatically if approval in denied, but dont let you choose the estatus (only the status of task) How to achieve it??? Could it be a custom triggers? executed while request is rejected any time, the execute a class..... ? which one to change the status to "close rejected"?? any other solution? field and form rules are
[SDF-37014, SDF-34893] Paste images to Notes
Hi Several users can no longer paste images in Notes with Chrome. It works with IE. SDP 11010, but we have problem with SDP 11007 too. OS: Windows 10
ServiceDesk Plus Workflow Status Changes
Simple workflow question. I need to build the below workflows but am unable to find where to do this. I'm ready to move to another ticket system if this isn't possible and very frustrated with ServiceDesk Plus. Nothing I've found is as intuitive and simple as it should be (and is with most other ticketing systems I've used). Help is appreciated. When status = “Waiting on User” and the end user responds to the ticket, the ticket status is updated to “User Responded” If ticket is in “Waiting on
Custom Script not working
I have a custom script that does the following: param ($param1) Add-ADGroupMember -Identity VPNUsers -Members $param1 in the custom script field I have: C:\ManageEngine\Scripts\add2group.ps1 %username% The response to the user creation action states: Custom script result : Success and the log states: [11:19:09:074]|[03-06-2020]|[ADMangLogger]|[INFO]|[119]: CustomScriptDetails: {IGNORE_WARNING=false, SCRIPT_COMMAND=PowerShell -file add2group.ps1 'T2atest', SCRIPT_ENABLED=true, MAX_WAIT_TIME=5}| But
Average repports
Hello, I want to get the average time for each status of my cases per account/group. I like to get average first response time for each account. Please point me in the general direction. I'm new at creating SQL Querys.
My Tasks - sort options
Is it possible to sort the tasks under My Tasks by different criteria? Is it possible to have it behave like the Task pane does under the Request tab? Also need to see more info or stretch the text field that is displayed.
Error when uploading the Terms of Use in HTML for MDM
I'm trying to upload my own terms of use, in HTML format. In fact, I'm using a simple format <html> <body> <h1></h1> ... </body> </html> but, at the time of viewing the terms of use, there is an error in the mobile device and we cannot display it. Anyone else with a similar problem?
Rest API Automation
Is there any Rest API that calls an automation action?
Average response time - by date range
Hello, I'm trying to run a query to return the average response time of all tickets by technician for a sate range, in my case i need the last two years but will need to adjust this later on. I found this query below that returns the correct information for last month but I'm having trouble converting this to return data for a specific date range i.e. 2014-05-01 to 2016-05-01 We are using ServiceDesk Plus - MSP version 8.3 Build 8311 with MSSQL back end. Hoping someone can assist. select aau.first_name
Remove "WID" SQL Instance
We have a server with both a "MICROSOFT##WID" instance and a named instance. We don't care to monitor the WID instance at all. We've totally removed all the monitors for the WID instance, but we still have to manually select the named instance every time we go to that server. Is there a way to totally remove the WID instance, and just have OpManager pay attention to the named instance? (No more drop-down list where we have to select between them.) Thanks!
Exchange 2019 support
We have Exchange 2019, which is almost supported by the current build of OpManager (12.4.103). The biggest issue seems to be the Exchange Service Monitor "Microsoft Exchange Monitoring," which was looking for a different service in older versions, but has been replaced by "Microsoft Exchange Diagnostics" in Exchange 2019 ---- I believe. So, what I'd like to do is point the monitor "Microsoft Exchange Monitoring" to watch the service "Microsoft Exchange Diagnostics" (Microsoft.Exchange.Diagnostics.Service.exe).
ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus
Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console. The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds
ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus
Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console. The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds
ITSM analytics case study: Happiest Minds Technologies automates IT reporting using Analytics Plus
Happiest Minds Technologies, Bengaluru, India, is a leading IT services company focused on delivering seamless customer experiences across industry sectors such as retail, e-commerce, banking, insurance, IT, engineering R&D, and manufacturing. The company wanted a fully automated analytics program to gain real-time insights from an array of IT applications in a single console. The challenge was that their IT data was scattered across several IT applications and tools. The team at Happiest Minds
ManageEngine Community and Support search
It would be really be an improvement if we could narrow search in a time frame. example : last 6 months. what happend 10 years ago is not really relevant when i search the KB or the community. the way it works as now, it is a pain when i look for a specific topic. Martin.
Orphaned data files
Hi All Backstory: Couldn't get ManageEngine Netflow to start this morning (running on Windows) after many failed attempts. I ended up uninstalling v11 and installing v12 and what ever the issue was went away and app is running as expected. Question: Can I import the data files from the old installation example (C:\Program Files\ManageEngine\OpManager\data\Router_50001\20191126141558398_5000001.txt) into the new installation? Thanks for any help offered. HR
API REST - Access is denied for the operation [read]
'm trying to use the REST API to query a request, but I'm having problems. I'm using PHP. I generated the API key for the user. When trying to query a ticket, but is returning the following error: "3015 Access is denied. Access is denied for the operation [read]." Are there any releases that I need to assign to the user before consulting a request? I didn't find anything about it in the documentation.
Define accesss to Assets & Tasks Group
Ability add permission to Tech. to view their group tasks and group assets. Roles\Permistion\All in group & Assigned to Technician [Requests and Changes & Assets & Tasks ]
FOS service heartbeat/ping interval
Hi, community. I am curious on how does the FOS heartbeat checking works. I know that SDP is using ICMP for the checking of the availability of the server. But the question is, is it continuous or does it have a 360 seconds interval per ping sent. Thank you in advance.
Audible alert upon notification in SDP?
I was wondering if it is possible to get an audible alert on my workstation in SDP? Thanks, Adam
Use of load balanced RDS farm address for connections through pmp rdp gateway
Hey guys, we currently setup a new RDS Farm (RD Connection Broker, License Server and two RD Session Hosts all on Windows Server 2019 Standard) We use AD Authentication to let users from outside of our domain connect to specific ressources (computer accounts) through rdp gateway using pmp pro. We also record their work. Now we built a rds farm for those users. Users can use a defined .rdp file to successfully connect loadbalanced into the RDS farm -> the syntax in the .rdp file looks like this: loadbalanceinfo:s:tsv://MS
Mac OS Catalina installer fails to download
I'm trying to upgrade MacOS to Catalina. The link that DesktopCentral is using to download the file "installCatalina.tar.gz" is https://updates.cdn-apple.com/2018/091-99991-20181030-10052238-C103-11E8-A480-9257C82E983B/installCatalina.tar.gz. But that link just has a Access Denied page. (I'm on DC version 10.0.475) Thanks
"Invalid CSRF Token" error when picking up or assigning a ticket
Hello When we try to pick up or assign a ticket, we get error "INVALID_CSRF_TOKEN". This seems to be happening when we access servicedesk site from outside our work network. We can pick up and assign a ticket within our network. We recently upgraded, and are at latest version (11.1, Build 11105). It was a long time coming, we were at 10.5 Build 10510. The INVALID_CSRF_TOKEN is a new error AFTER the upgrade. This was NOT an issue BEFORE upgrade. Seems that this issue was caused by the upgrade. Any
March 2020 Patch Tuesday forecast
Look out for a more stable fix this Patch Tuesday for the botched Windows 10 updates 4524244 and 4502496 Microsoft pulled last month. With a huge number of CVEs fixed by Microsoft and a good deal of updates for Reader and Acrobat issued by Adobe last month, we hope March Patch Tuesday will spare us with a lighter set of updates. To save yourself the trouble of sorting them out, catch an early analysis on March Patch Tuesday updates and strategies on safe testing and stable rolling out of patches
[RHEL 8] [SDP v11000] Claims port 80/443 are occupied but they are not
Upon running netstat nothing is occuping port 80/443. When changing it from the Web UI it says port 80/443 is occupied. Running the "changeWebServerPort.sh" script results in the same error.
March 2020 Patch Tuesday forecast
Look out for a more stable fix this Patch Tuesday for the botched Windows 10 updates 4524244 and 4502496 Microsoft pulled last month. With a huge number of CVEs fixed by Microsoft and a good deal of updates for Reader and Acrobat issued by Adobe last month, we hope March Patch Tuesday will spare us with a lighter set of updates. To save yourself the trouble of sorting them out, catch an early analysis on March Patch Tuesday updates and strategies on safe testing and stable rolling out of patches
March 2020 Patch Tuesday forecast
Look out for a more stable fix this Patch Tuesday for the botched Windows 10 updates 4524244 and 4502496 Microsoft pulled last month. With a huge numbers of CVEs fixed by Microsoft and a good deal of updates for Reader and Acrobat issued by Adobe last month, we hope March Patch Tuesday will spare us with a lighter set of updates. To save yourself the trouble of sorting them out, catch an early analysis on March Patch Tuesday updates and strategies on safe testing and stable rolling out of patches
[SDF-27213] Custom views for requests - using "and" & "or" in the same view
Hi Community, Is it possible to use the logical operations "and" & "or" together in the same custom view? Here is an example for a better understanding: I'd like to create a custom view with the following parameters: - Ticket is assigned to Tech xx or - Ticket is not assigned to a Support Group and - Ticket Request Status is not 'Closed' or 'Resolved' As of right now it is not possible to configure it as seen above, because you can only use "or" or "and" twice or none. Thanks for the help! Best Regards,
DataSecurity Plus Agent - Silent installation
Hello there, How does one go about doing a silent installation of the DataSecurity Plus agent? I haven't been able to find clear instructions on this topic. The idea is to deploy it via script using an RMM solution. Thanks.
[SDF - 85361] Custom Trigger to add Announcment
I'm trying to find a way to list all Onboarding/Offboarding request in a place Users who submit those forms can see them. These users are from different Departments and they don't need to be able to see other request from their Department or other Departments. Without giving them that access, the only way I can think of is to list the subject of each Onboarding/Offboarding request on Announcements. That way they can go out there and see if one has been submitted already for a user in their department.
Dynamic field in incident/service template
Hi, I need some field that add dynamically. Like my attachment I want to add this type of field to my incident/service template. What should I do? Do you have a workaround?
Populate additional requester details in request fields using Field and Form Rules
Greetings Portal Version 10.5 I am trying to fill out an additional field in the request with information from the additional field of the requestor. I follow the instructions, nothing happens. https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-additional-requester-details-in-request-fields-using-field-and-form-rules My script works when loading a form, it looks like this. //-----------------------Inputs Required--------------------// var requestAdditionalFieldID = 'WorkOrder_Fields_UDF_CHAR2';
[SDF - 84265] Requests Color Settings
Hi Community, We'd like to use the color settings in the requests tab to differiate between two different things: - Group is not assigned = red - Group is assigned but no technician = orange The first term is working without any problems, but we can't configure the second. It is also looks like it's not possible to use two different terms together, as you can only differiate between the same terms - for an example you can't use the following color scheme: - Group is not assigned = red - Status is
Database Query Request - Technician Logon History
Would it be possible to query the database to find out when a technician last logged onto SDP and also how many times they've logged into the system? I'm trying to create a report that will show people who are assigned technician licenses who are not using or rarely use the system and should be removed as technicians. ServiceDesk Plus (On Premise) Build: 11105 Database: MSSQL
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