REST API v3: Filtering assets from JSON input.
I am attempting to use the REST API v3 via Powershell to get a list of all assets in Service Desk. However, I would like to pre-filter this list, since we have well over 2,000 assets listed, most of which are not relevant to my needs. I would like to filter by a specific product name. Here is how I am currently fetching: [int]$index = "1" while (!$check) { $input = @" { "list_info": { "row_count": 100, "start_index": $index, "sort_field": "name", "sort_order":
task tab
Hello, i have many technician that complain it is annoying to reach task list. technician's work in team and the filter they use is a custom filter of all task for their groups all pending. so, to go that list they have to click on home, then in the dashboard widget on show all task or going in the menu and select all task in that menu. for all others there is one click but task. I'v also being ask to change the dashboard of my task to the filter they use in task list. is there a way i can achieve
Not able take the full backup after upgrade from 9414 to 10012- PGSQL- Service Desk pro Plus
Hello Team, Last month i have upgraded my application from 9414 to 10012 but after upgrade the build manual full backup and scheduled backup both are not working. please refer the snap attached herewith. help me what may be the resolution for the same, Thanks Regards, Subrata
Incorrect Survey Results - 80% is the new 100%
Hi guys, bit of a strange one since we updated ManageEngine patches recently. We have 3 questions on our survey, I noticed that after updating, the order of the answers changed. It was initially: Strongly Disagree, Disagree, Neither Agree or Disagree, Agree, Strongly Agree. Then for some reason Strongly Agree and Niether Agree or disagree changed places (I cant recall if other fields swapped around before I changed it back. Now, when people put Strongly Agree as their reuslts, the Satisfaction
Reply templates/placeholders
HI, I was wondering if there was a way to have a placeholder for when we want to reply to a client. We don't want to use the automated response but if we could have a placeholder for when a ticket is resolved and we can change small details about the reponse that would be great Thanks
Email notification not worikng when created ticket
Hello, We have this problem. When a ticket is created, technicians or sequesters don't receive a mail notification for this. The only way it is working is when requester creates a ticket and they reply to it, then the requester who created the ticket receives a notifications only for the reply not for the created a ticket. When we stop/start the ServiceDesk service the mail notifications are starting to work again, but the mails who arrive are from past days and this stops working after about 10-20
Check Request Approval Stage Through Script
I am wondering if there is a way of checking the current approval stage of a request via a script.
Approval Settings
Hi, I'am sending approval to several people at once and i want request to be approved only if everyone from, lets say "approving committee" accepts. Now I'm receiving approval status as approved even if only 2 of 3 commitee members approve the request. Is there any posibility to make change to the system to make it recognize request as approved when all of committee members approve it? Regards, Michal
Report for Timespent per technicna, per type
Hoping someone has something out there! Can anyone provide me with a report that shows the Time spent Per Technician, pet type? I e, AgentName, Incident Request, Service Request, Problem, Change, Project, Total Agent1, 10:43 10:00 10:00 The date range would be for the previous month. Thanks Dan
Remote Session - Darken Screen
I'm curious if there is a way to change what the "Darken Screen" option actually shows when on a remote session. Often times a user will just think the computer is off or frozen so they'll attempt a hard shutdown of the computer. It'd be beneficial if we could change this to a splash image of our choosing. That way we can put a generic "Help Desk is currently remoted onto this computer" message to display on the screen with number for them to call if needed.
Register Account by User in ServiceDesk
Do you have any ideas for the ability to register the user by himself in ServiceDesk? Like: Register or Create Account in Social networks.. Consider this scenario: IT provides a service to the customer, IT has a customer account. But the customer provides that service to the consumer, the consumer uses the service, but there is still no consumer account in the ServiceDesk ! to deal with his requests... Except for creating an account via email, Is it possible to complete a form and register in ServiceDesk?
Android Bulk User Assignment via. EMM - Possible?
We're going to be deploying a few hundred phones with EMM (QR Code). We've tested the process, it seems to work fine. However, the one snag is that we have to assign each phone to the user manually. Luckily, these will all be assigned to a single, generic user account. Is there any way to automate this? Currently, as each phone is enrolled, the user would have to call into the IT Helpdesk and have the phone assigned. We've looked at bulk/CSV methods, but they don't seem to apply to EMM enrollment
Remote Office PXE Media issues
I have 1 remote office that will not publish the PXE media, error: Unable to publish PXE media files - Network error occurred HTTP error code <404> There are no communication issues with the server hosting the remote office this is fully reachable from
EventLog Analyzer 32-bit agent
Hi, I tried to install the agents on Windows 32-bit but the installation failed because the agent specified for 64-bit. Any way to install the agent on 32-bit?
How to create dynamic group by hardware criteria?
Hi there! We really like custom dynamic groups, but we'd like to create by one of hardware criteria. Our company have some old workstations and some of updates drops them to bsod. It would be very good idea to collect this workstations to custom group dynamicaly. What's your solution about this situation?
Issues Since Latest Patch - Characters Not Displaying Correctly, Lost our LDAP certificate ability
Since the latest patch to 10.0.476 on our Windows Server the characters displayed in the "Software Deployment" > "Package Details" information page are not correct...The backslashes in the file path are showing as "\\" Rather than \\ This is the same for all of the software packages... If you click on "Actions" > "Modify" to open up the package for changes, the characters all display correctly. as far as the LDAP SSL cert goes...I'm not sure if it was originally set up to be used, or if
Business View - Add snap-to-grid or auto-layout option
In business views that have a lot of elements, it would be good to have better layout options. Simple ones like a snap-to-grid button, or automatic dispersion of elements would be helpful. The ability to quickl select a large number of elements would also be useful instead of clicking each one (such as a drag-to-select).
Communication Problem between Client and Server
Hello I have following problem. I have installed Desktop Central Agent on a machine. After installing agent from Desktop Central Server it is performing Inventory Scan and in Inventory section the Scan Status is Success. When I am trying to scan system from Desktop Central Server it gives me following error "The network name cannot be found." And although remote tools such as remote connection, processes, etc not working. Briefly, communication from Client side working, but from Server side not.
How do I make resource information mandatory in a Service Template?
Quite often our requesters will skip over questions in the resource information in a service template. I'd like to make the question mandatory just like you can with additional fields, is this possible?
Its possible to separate the computers that a user can take control?
Hi guys, I was wondering that if there is a chance for me to decide if one user can take remote control of some computers and the other users can take control of other computers. Im trying to give a user permission to take control over SOME computers but not to ALL the computers that i have in my system. Can someone help me solving this?
RDP connection problem after upgrading to 10402
Hi guys, since upgrading from 9802 to 10402 i get an error when starting an RDP-Connection over the 'Connections' tab. Error Occurred ! An error when processing the request... Please create the Support Information File and send it to us so that we could resolve the issue. Support Information File can be created in the Product Support tab. When I go over the 'Resources' tab it works as usual. SSH connections aren't affected from the issue. Server OS: W2012R2 Any ideas? Kind regards
Renewing SSL certificate for Manageengine Service Desk plus
hi everyone, Please guide me or assist me in getting this right? Our SSL certificate has expired which prevents us from creating tickets through the rest http post calls. I have inherited the support of it, so unclear as to how the original setup was done. I have requested new certificates from the CA. (on which I received .crt, .pfx, p7b) Our Website alias has also changed. The certificates where requested for the new name. I have tried to follow the instructions as per ServiceDesk articles, but
Error in service request and tasks
Briefly. Created a service request. This is a request to create a user account. That is, application 1. but it can create multiple tasks. Added the resources parameter to the template body in which you need to check the necessary resources, that is, for example, a new user needs access to the Internet, autocad, mail 1C. and so on. To each check mark in the workflow, add a task. Configured the rules that if this check box is selected, run this task, if another check box is selected, then run this
Service desk Plus Build 11.0 Build 11006
I want all New Emailed requests to go directly into an IT Service Group rather than have to manually assign them to this group
Add Request API
We have moved into a newer version of Service Desk and our SERVLET API is no longer working. I understand we need to move over to the new version of the REST API however, I'm new to JSON. I'm able to make the example work from the help, but can't find a good example to work off. In the servlet version we had a web form to collect the request details. I assume we can still do this. Any insight is appreciated.
How to parse information from ManageEngine SDP to PythonScript
I have created a python script to get ticket information using hard coded information(ticketID,technician_key), my script can grab the requested ticket successfully using api/v3/request. My question : Is it possible to 'grab' ticket ID and technician key automatically based on what my user input(ticket id, technician key) from CyberArk? Trying to integrate CyberArk with ManageEngine SDP.
Status Codes
Hi, In the problem module, whenever the status in changed the same is updated in the history. For eg: STATUSID Changed from 1 to 4203. STATUSID Changed from 5101 to 1. Is there a co-relation of these status code to the one actually defined in the tool.. Maybe 4203 is "Root cause Analysis", 5101 is "Resolved" How do we check this in the tool. Info on the above will be helpful pl. Regards, R Karthikeyan
Add notes to Request from API
I need to update an Onboarding ticket when I add the employee to our domain. I have an app to do all the work, but I would like it to update the ticket. At first I simply wanted to change the related task in the ticket to resolved, but that appears not to be an option, so I suppose the next best time would be to add a note that the work is completed. Is there a way to do this?
SDP Notificatoin only for internal user
Hello everyone, This topic sound repeated, but allow me to ask again. In the SDP, we would like to provide the acknowledge / notification for internal user only. Our current SDP fetch mailbox will contain everything from internal and external. And we would like to enable the notification only for internal user. So it would let external parties aware we have the ticketing system implemented. Because they won't have access anyway. I tried to use the "Junk Filter" option, but it doesn't look good, Is
How to stop Auto Responder for specific TO Addresses
Hi We get a whole lot of different email addresses forwarded to Service Desk, however we wish to prevent the Acknowledge requester by e-mail when a new request is received. notification not to fire for one of them. Is this possible? Currently the rules only work on From addresses, not TO addresses.
Proper way to remove a distribution server and remote office
I have 3 distribution servers and there corresponding remote office that are no longer needed as these sites have been closed. is there a proper way to remove both the DS and remote site? currently there still shows agents in these remote offices but none on the agent are currently live and will not be live in these locations. what happens when i delete the remote office with agents in it? Please let me know if there is a proper order to deleting remote office and DS with non live agents in
Best method to track docking stations and monitors
I currently have Docking Stations (for laptops) and Monitors set up as Asset Components, and this will work to assign them to laptops, except in a particular case. We have a satellite location that has 'shared' docking stations and monitors set up in a room for general use when we have remote employees visit the office. What is the best way to assign these as "In Use"? I cannot tag them to a person nor assign them to a location as they have to be tied to Assets. Should I track docking stations and
One hundred ways to make ServiceDesk Plus work for you!
We found 100 ways to make ServiceDesk Plus work for you. We've created a best practices guide that contains an exhaustive collection of How-tos, Tip and Tricks, and Knowledge Base articles on ServiceDesk Plus. Read on...to discover ways to make ServiceDesk Plus work for you and your team. And, do tell us what we can do to make the experience better for you. Tips & Tricks High time to snub manual translations ServiceDesk Plus built-in scribble pad Auto-approving a change First Call Resolution (FCR)
Collection of KB's(Tips&Tricks, Blogs, ForYourInformation and Did You Know)
Tips & Tricks: Simple way to search requests submitted by a specific requester ServiceDesk Plus built-in scribble pad can save you time everyday Auto-approving a change Minimize the number of clicks in ServiceDesk Plus HelpDesk Admin A usher to requesters Event & Task Reminders from ServiceDesk Link and Merge Requests Sending out custom notifications made easy Encrypt documents generated from ServiceDesk Plus High time to snub manual translations Viewing/Searching request activities is no longer
How to unlock locked out AD user accounts automatically using ADManager Plus.
With ADManager Plus, you can configure a scheduler that automatically identifies all the locked out AD user accounts in your domain, and unlocks them. Steps to unlock locked out AD user accounts automatically using ADManager Plus 1. Login to ADManager Plus. 2. Click on the Automation tab and click on the Automation option available on the left pane. 3. Click on Create New Automation. 4. Enter a suitable Automation Name and Description for the automation. (For instance, you can name this automation
Error Occurred
Hi, When ever i try to update profiles or distrubate apps, I get this Error (See attached file) I've had this error before but a quick reboot fixed it. Now the error stays when I reboot. Any advice? Thanks in advance, Yorick
INFO on query
I'm trying to do a query to have the timespent on change for every technician I noticed that when the worklog is not associated to a task but directly on the change I have some columns NULL SELECT COALESCE(ctk.CHANGEID , ch.CHANGEID) "Module ID" , 'Change' "Module" , CASE WHEN MAX(tk.TASKID) IS NOT NULL THEN MAX(ch2.TITLE) ELSE MAX(ch.TITLE) END "Title" ,qd.QUEUENAME "Group" ,stg.NAME "Stage" ,sts.STATUSNAME "Status" ,CAST(SUM(ct.TIMESPENT) AS FLOAT)/1000/3600 "Time Spent" ,to_char(from_unixtime(max(ct.CREATEDTIME)/1000),'DD/MM/YYYY
Tab order in the "New incident" form does not include the recently modified "Site" and "Technician" fields
These two fields were modified in a recent update. Prior to the update, when on the "Department" field, pressing tab would put the focus on the "Site" field, then on the "Technician" field, and then on the "Category" field. Now the two affected fields are skipped, going from "Department" to "Category" directly. And if you cycle the full tab order of the form, the two fields are never touched. Please review and solve this. It is just renumbering the tab order, this task should not take a developer
IT analytics in 90 seconds: Understanding technician behavior
Understand the behavior of your help desk technicians and track trends in their performance using the Technician History dashboard in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
IT analytics in 90 seconds: Understanding technician behavior
Understand the behavior of your help desk technicians and track trends in their performance using the Technician History dashboard in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial today:
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