Hello,

I'm currently stuck on version 9.336, as whenever I try to move from MySQL to PostgreSQL, my Service Desk server fails to start (Windows 10 32bit). The process I'm following is:

1. Take a backup of MySQL 9.36

2. Uninstall Service Desk 9.36

3. Reinstall Service Desk 9.36 with PostgreSQL

4. Apply backup to new installation (completes without error).

When I attempt the start the Service Desk the 'ManageEngine ServiceDesk plus' services stops and the splash screen displays 'Application Layer Started........................' the dots continue to appear and the server never becomes accessible. To recover from this situation I've been restoring the VM the application runs on. Does anyone know why the restore from MySQL to PostgreSQL keeps stopping the application from working? Any assistance would be much appreciated. Thank you.