Good afternoon,

I am facing a problem when trying to ran a backup or update my SDP version 9.1:

After a few minutes that the backup is running it gets stuck, locks up all the system and after a few minutes trow the following error:

PSQLException: Ran out of memory retrieving query results.

I´ve found another topic here with the same message (https://pitstop.manageengine.com/portal/community/topic/backups-failing-20-3-2016), but it ends with no solution other that the user should email the support at manageengine, with no futher messages.

Is there a know origin for this error? Is there a way to have a full backup with sucess? All the backups ran without problem until 15/12/2019, since 16 we´ve been having this issue.