Conversation reply to retain email thread
Looking for a way for IT to communicate with our user community strictly through ME, however our user community will be using Outlook to receive and reply to messages. With a technician clicks Reply on a ticket, it sends a message containing only that message. Adding $Description doesn't include the conversation thread.
Does anyone have any thoughts?
Does anyone have any thoughts?
Topic Participants
Troy Rodriguez
Sriram K.S
selimcal
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