SDP - REST API Port settings
Hi, We are at version 10 build 10014. I am in search of REST API Port that is configured in an existing machine. And, how to test the Rest API within tool. API configuration tab is showing Configuration Wizard page but no UI for testing. appreciate your support. Thanks,
How to create a daily patch management report with trend graph charts on Desktop Central?
Hello, I want to create a report of patch management with details as follows: It should show a daily trend with a graph chart This kind of chart needs to show the missing critical patches/vulnerabilities. Is there any way to make such report? Thank you.
Using SDP+ with E-mails (reloaded)
Hi All, I'd like to reinitiate the discussion on this issue, and also if possible, get an update from the Zoho team about the progress in related feature requests, for eample, as discussed here: https://pitstop.manageengine.com/portal/community/topic/sharing-ticket-conversation-update-with-group-members I understand that SDP+ was designed to be mainly used via the GUI, and that makes perfect sense to me. However, there are several notable cases where using E-mails still makes sense, and i think the
wmi query
i'm trying to find all sorts of queries in wmi and they are not on the list but i can get to them by the built in wmi query tool for example this one : select *from win32_networkloginprofile i don't see that on the list of wmi how can i add it so i can query it and make alerts based on that?
Multiple ServiceDesk Plus instances on the same server
Dear forum members and support team, as it was mentioned in old forum topic, there was no possibility to raise multiple instances on one server in 2012. But I also found this article from the end of 2013, where is given possible solution. Has anybody tried to realize it? Is there a working solution for today?
Upgrade to service desk plus MSP
Hi, Can i upgrade my current service desk plus server to a MSP ? or can i copy the database from service desk plus to a service desk plus MSP server ? I am running an onprem server Thanks in advance, Yorick
Can Automate AD Password reset from Service Desk Plus after integration
Hi All , Am looking to automate flow for specific service template where i have service template to reset user AD password , so once the request is approved it may trigger the reset or technician can click on reset password where it will auto fill specific details for the password reset . technicians will not search on the AD user and reset his password am looking for automation process . fields will be auto filled from the same request ( avoid the manual work ) notes :- 1- AD Manager already integrated
[Tips & Tricks] Ensure your business continuity using ServiceDesk Plus
As the world embraces the remote work policies due to the coronavirus pandemic, ServiceDesk Plus Team would like to help you in BCP. Here are some of the key features in ServiceDesk which will help you to to do this, Service Request: > Backup Approver: Having a backup approver set, the application automatically delegates the approval process in case of technician unavailability > ZIA approval: ZIA is a learning AI assistant that can take the approval process based on the keywords in the email. As
How to disassociate Barcodes from assets?
Hi All, does anyone know how to disassociate Barcodes from assets in bulk? just testing the barcode feature and bulk associated the wrong numbers to a group of assets thanks Russ
Switches not appearing on switch port mapper addon
When discovering switches using opmanager discovery the switch is being recognized and added successfully, but its not available in switch port mapper, why? Is there a way for the switch to appear when scheduling a scanning task in oputils spm. Thanks
Chrome fixes critical vulnerabilities in the latest stable channel update
Hello everyone, Google Chrome stable channel has been updated to 81.0.4044.129 for Windows, Mac, and Linux. This update comes with security fixes for two critical vulnerabilities. The details of the vulnerabilities are as follows: CVE-ID Vulnerability Severity CVE-2020-6461 Use after free in storage High CVE-2020-6462 Use after free in task scheduling High To patch these vulnerabilities, initiate a sync between the Vulnerability Manager Plus server and the Central Patch repository. Search
Query Report Request
Can I have the query below show the version of the software as well? It just shows the software name. I need versions of all the software too. SELECT MAX(workstation.WORKSTATIONNAME) "Workstation", MAX(aaaUser.FIRST_NAME) "User", MAX(deptDef.DEPTNAME) "Department", MAX(state.DISPLAYSTATE) "Asset State", softl.SOFTWARENAME "Software Name" FROM SystemInfo workstation LEFT JOIN Resources resource ON workstation.WORKSTATIONID=resource.RESOURCEID LEFT JOIN ResourceState state ON resource.RESOURCESTATEID=state.RESOURCESTATEID
Chrome fixes critical vulnerabilities in the latest stable channel update
Hello everyone, Google Chrome stable channel has been updated to 81.0.4044.129 for Windows, Mac, and Linux. This update comes with security fixes for two critical vulnerabilities. The details of the vulnerabilities are as follows: CVE-ID Vulnerability Severity CVE-2020-6461 Use after free in storage High CVE-2020-6462 Use after free in task scheduling High To patch these vulnerabilities, initiate a sync between the Desktop Central server and the Central Patch repository. Search for the following
Chrome fixes critical vulnerabilities in the latest stable channel update
Hello everyone, Google Chrome stable channel has been updated to 81.0.4044.129 for Windows, Mac, and Linux. This update comes with security fixes for two critical vulnerabilities. The details of the vulnerabilities are as follows: CVE-ID Vulnerability Severity CVE-2020-6461 Use after free in storage High CVE-2020-6462 Use after free in task scheduling High To patch these vulnerabilities, initiate a sync between the Patch Manager Plus server and the Central Patch repository. Search for the
Get Technician Worklog Month
Hi, We have a report that gets the Hours that all technician have registered every week. If i take a look at the query i see that is this one "select * from sdp_technicianWorklogsWeek" Now they ask me to do another one but now filtered by month. I've tryed to use this query "select * from sdp_technicianWorklogsMonth", but i get an Invalid object name error. Could you help me? Thank you!
ADSelfService Plus 5816 Release !!!
Hello Everyone! We are glad to announce the release of build 5816 with significant new features and enhancements. Features: Improved look and feel with flat UI: The ADSelfService Plus admin portal has been revamped with a sleeker and more streamlined flat user interface. Embed dashboard widgets: The dashboard graphs can be embedded in any web page using the HTML snippet provided. A URL is also provided to access the graph separately. Language customization: Personalize ADSelfService Plus by customizing
How to personalize diffrent language of portal
Hi, I wanna to set Arabic language for all user and customize English language for own user. What should I do? Thanks
Custom groups not showing
I created a few custom dynamic groups but when I go to create a configuration I choose CustomGroup but none of my custom groups are in there. Am I missing something? Thanks, Amanda
how can i get a user report to show only todays activities
i've made a user report with all the data i need, so far so good but how can i tell the report to show only the data from the current day?
how to change the theme in the latest version of ad manager plus
i can't find where to change in the new version
User modification, add user to security group
Hi, I want to achive a simple, but extemely effective task. Using "User Modification"; i would like to have a drop down (or radio button) selector. Each selected option should make user a member of a specific security group. Same logic for removal. I want to create a simple way for our Help Desk to remove and add permissions (based on security groups), but I cannot seem to find any way to do this. I managed to do this is in a very cumbersome way when creating a new user though. Please advice if
Admanager Office365 interval
Hi Team, Currently our admanager fetching information every 24 hours from office365 and its super hard to check recent modifications. how can i reduce that interval from something else. Thanks, Ronak
After upgrade from 10.0.515 to 10.0.516 Replication Distribution Server finisced with same failures
Hi, I write you beacuse I installed desktop central in 8 different sites using for each one a specific distribution server. With the build version 10.0.515 everything worked properly. After the agent upgrade to 10.0.516 all distribution servers of Remote Offices all DS are in orange alert with the declaration that "Replication Cycle finisced with some failures". I tried to restart DS servers, do disinstall and reinstall the agent of distribution server in same of them with no good result. I tried
expanding the upper black ribbon
see attached how can i get this view? my current view is a thin black bar
[Tips & Tricks] Quick actions in ServiceDesk
As the name suggests you can do all the basic ServiceDesk Plus actions quickly in a single click using the Quick Actions option. Being a ServiceDesk Plus admin or technician, you should be doing a lot of multi-tasking on a day to day basis. While working on an Incident you might be getting the task of scanning a new asset or send a quick message regarding an outage or add a new software license or add a new solution in the application. In such scenarios, switching to other modules and going to the
To measure the first response time
Hi Team, We want to measure the average time taken for first response for the ticket and we want to share the same to the requester.Please suggest us Thanks and Regards, Divya Bharathi, Quality
How to integrate ADSelf Service Plus to ServiceDesk Plus MSP
Hi, I wanna to integrate ADSelf Service Plus to ServiceDesk Plus MSP, but can't find this menu. What should I do? SDP MSP 10.5.03 DB: MS SQL
[DidYouKnow-35] Customize request templates
Colors can make you look away or draw you in. It has the ability to create emotions as powerful as music can. Colors help us instantly understand our environment. It is fundamentally important to our everyday life as it is all around us all the time, helps the human mind to relate and respond to our world. With ServiceDesk Plus build 11110, we introduced an enhancement to customize request templates with colors, fonts, font sizes, background color, label placements and so on.
Test
Test
upgrading version
i'm trial testing opmanager central my version is 12.5.121 now i've downloaded a probe and it's 12.5.123 how can i upgrade the central to it? when i go to service packs, the download is totally diferent and it's 12.4.188
NetFlow didn start
Hi! Just installed NFA in a new virtual machine (LXC container with Debian 10 on Proxmox VE 6) and when I try to run it the following error appears:Problem while starting database. Please check pgsql/data/pg_log/ for more details. Logs: https://bonitas2.zohocorp.com/zipUploads/2020_04_25_06_16_58_u_AcmLf3f2ll61uc5.tar.gz
Fix for Security Issue in Mobile Device Manager Plus MSP
Mobile Device Manager Plus MSP has fixed an arbitrary file upload vulnerability. This vulnerability could otherwise have allowed a malicious user to upload any file without proper validation in the Windows app dependency file upload functionality. To exploit this vulnerability, the user must authenticate themselves by logging in to the Mobile Device Manager Plus MSP console; they also need permissions to add apps to the App Repository. These two prerequisites reduce the chance of someone exploiting
Fix for Security Issue in Mobile Device Manager Plus
Mobile Device Manager Plus has fixed an arbitrary file upload vulnerability. This vulnerability could otherwise have allowed a malicious user to upload any file without proper validation in the Windows app dependency file upload functionality. To exploit this vulnerability, the user must authenticate themselves by logging in to the Mobile Device Manager Plus console; they also need permissions to add apps to the App Repository. These two prerequisites reduce the chance of someone exploiting this
How to remove Firefox browser by Desktop Central?
Hello, I know how to deploy software removal on Desktop Central. However, can you show me the specific command line to delete Firefox browser? Thank you.
Windows Server 2019 update to 1909
Hye, I cannot see any feature update for Windows server 2019 to version 1903 or 1909. Can this be rolled out by using Desktop Central? If so is there instrucions on how to somewhere please?
User Migration Tool?
Is there a tool available to migrate specific user's profiles to a new machine during a build?
How to get installed softwares via API
HI, What's the endpoint in the API to get the list of installed software on a device, equivalent to what is accessible in the device's snapshot page (see the attached image). Thanks.
Workflow for Request
Hi, We have a requirement for a process to follow when a certain request is raised, firstly the request needs to be automatically assigned to a certain person, then once they have completed their task, the request is assigned to another person, then once they have completed their task it goes for final approval. Is there a possibility to build a workflow to automate these tasks in this service request? Thanks Tom
Important Notice for users migrating to 11108
Dear User, We deeply regret the inconvenience caused. We have identified an issue with this 11108 migration and this ppm has been revoked from our site. Users who had installed build 9.2 or older and had gradually migrated to 11106 will face migration issue while upgrading to 11108. We have identified the issue and are working on a fix. So we request users who had downloaded the ppm, to not apply it in their environment. Customers who started on builds greater than 9.2 and gradually had upgraded
ManageEngine ServiceDesk Plus/Microsoft Power BI
Hello, Does anyone out there in ManageEngine land use Microsoft Power BI to create reports? Specifically perform direct queries from Microsoft Power BI whilst connected to the SD database? If so, do you have any tips and tricks? Cheers
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