HI,

I have a user that wants to be notified every time a request is created for his support group.

I currently have a business rule that sends him an email every time an emailed request is generated. That is working,

How do I send him an email every time someone creates a request themselves? 'New Incident'?? If one of the users in the group creates his own request 'new incident' - it does not send an email (business rule was not executed).

How can I send him a simple email every time someone creates a request for his group either by creating a new incident or by email?