Is there a proper way to deploy multiple application installs in a single configuration
We have our software install configuration to deploy multiple application (usually about 12 packages). This was working properly until the upgrade to 10.0.518, now the process fails and install only a few packages. Usually this can be resolved by rebooting the computer and a few more packages get installed. Is there a limit to the number that should be pushed in a single configuration? or is this a bug i the new release? Should we be using a different method to push several applications together?
Approval
Hi all, after upgrading the sdp from 10 to build 11116, a problem with approvals appeared. Some of those who used to approve requests without any problems now get the message "you don't have permission to view this page" when they click on the approval link in their mail. Also was cleared the "Service request approver" checkbox for all users, but even if you return it and re-authorize the user, nothing will change, and the error will still remain the same. The "anyone can approve" option is enabled
Survey Overview Report
Hi, in Reports > Surveys > Survey Overview Report, we get the following error when we run the default report. Does anyone know why this default report would be giving this issue? Query SELECT MAX(wo.TITLE) "Request Title", MAX(aau.FIRST_NAME) "Requester", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.CREATEDTIME)/1000),'%d-%m-%Y %k:%i') "Request Created Time", MAX(ti.FIRST_NAME) "Technician", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.COMPLETEDTIME)/1000),'%d-%m-%Y %k:%i') "Completed Time", sum(srm.RESULT) "Rating %" FROM
Why can Requesters modify the SLA of the service portfolio?
Dear All, I am configuring SLA for the service catalog. I see requesters can edit the SLA when they select a service in the list. Logically, I understand that the new service provider decides the SLA for a service. Not sure what I am misunderstanding or omitting here? Thanks.
Dashboard changes
Hi I have a technician who is unable to change a widget from a line chart to a bar chart. Is there a permission setting which I am missing?
LDAP logon issue after update Service Desk to newer version.
Hello, After update ServiceDesk to newer version e.g. 11.1 I can't log in via LDAP. I tried to allow local authorization, but I didn't find any local admins in the database. In addition, there are no LDAP entries in the database. Tell me how I can create a local administrator via psql.
Microsoft Visual C++ 2015-2019 Redistributable (14.26.28720)
Hi everyone Has anyone looked into these two updates that Desktop Central offers as third-party updates? Microsoft Visual C++ 2015-2019 Redistributable (14.26.28720) - patch ID 31457 Microsoft Visual C++ 2015-2019 Redistributable (x64) (14.26.28720) - patch ID 314573 Reason I am asking: DC says these updates are missing, however, Microsoft Update, WSUS and a third-party vulnerability scanner do not show these updates as missing. The fact that Microsoft does not even offer these updates via Microsoft
How to deploy Powershell script for installation of Bitlocker through MBAM?
Hi, In my case, I wanna deploy a Powershell script for Bitlocker through MBAM. On Desktop Central, I deployed the following script as a package under "Software Deployment": "powershell.exe -ExecutionPolicy RemoteSigned -file Invoke-MbamClientDeployment.ps1" However, it requires some specific parameters, such as "Recovery Service Endpoint". So what does the revised syntax should be on Desktop Central? For example, here is the command line, which has been successfully run on Powershell: Invoke-MbamClientDeployment.ps1 -RecoveryServiceEndpoint
ServiceDesk Plus 11120 Released
Dear Users, We are glad to announce the release of latest servicepack 11120 for ServiceDesk Plus. This servicepack includes new enhancements. Microsoft Teams Integration Set up the ServiceDesk Plus integration with Microsoft Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support. Through this integration, you can view service desk tickets, pending approval, and chat with help desk technicians-all from within your Microsoft Teams accounts.Click
Linking of MESCP database to MS Power BI
We have need to fetch data from ME SCP database to Microsoft Power BI application. Please help me to provide the steps to proceed. I am functional person, not a technical person /developer. Refer the snapshots attached. You can send invite for remote session also to set up the same.
Reports Slow or Not Generating
I noticed some PMP reports, the XLS or PDF report will never generate. Sometimes after rebooting, they will, but other times I try to run a report and it just sits there working but never does anything. Other times the XLS report will generate but not the PDF report. We dont run reports like this often but we got asked for some reports and this was happening. I was able to reboot the server and get the reports but after awhile its back to the same thing. I can generate the report, but exporting it
Time Spent In first Response and SLA
Hello, I'm trying to create a SQL query for calculate the time spent in first response, I can simply create a datediff between date created and firt response, but I want ignore the non-working hours and weekends. Is that possible? How does SDP calculate the flag SLA violated?
Change management, approval based on priority/risk/change type
Hi all, is it possible to set a approval based on the above fields or by asset to help smooth the approval process for both ends of the spectrum, currently the system is all or nothing (either every ticket goes to the approver or no tickets do) and requires manual imput for CAB to be informed. examples: User fulfilment request (eg quarterly password changes for wifi/non critical infrastructure) can be approved by technician raising the request, can be completed with minimal management interaction
Worklog/timespent report (with changes and projects)
Hello, we have a time spent report, but only show the worklogs from workorders. We want to show also the worklogs from changes and projects. I have seen this report but don't work in my environment: https://pitstop.manageengine.com/portal/community/topic/timespent-report-requests-project-and-changes We have SDP 11.0 and SQL Server. This is our query now: SELECT "ct"."TS_ENDTIME" AS "Hora de finalización del tiempo empleado", "wo"."WORKORDERID" AS "ID de la solicitud", "wo"."TITLE" AS "Asunto", "ct"."TS_STARTTIME"
Notification to One technician when an request assigned to him
All of our technicians are on the servicedesk and are always aware of the status of requests, Except for 2 people. Because these two technicians are often in the meeting. We want just notify these two technicians via email and SMS. In other words, when an request is assigned to one of the two, only an email or text message will be sent to him. Is there such a possibility or script? Why this feature is important: 1-Because the cost of sending an SMS is reduced. 2-Because the e-mail account of all
[Free Training] Register now for our free NetFlow Analyzer online training series.
This free live online training will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnels across the globe, we are conducting the training across two time zones! Time: 11:00 am EDT : Europe, USA, Canada, Mexico 6:00 am GMT : Middle East, Asia, Australia Duration : 1 hour The two-part training agenda is as follows : Part 1: Getting the Initial
cached credentials for remote user's PC
Hello All, With the pandemic that enforce organizations to let their employees work from home, digitization played the most important role to facilitate organizations to achieve their goals. As a result, we have all touch the challenges and benefits from digitization, specialty if the orgnization is not ready to adopt remote working or telecommuters. Thus, when it comes to access management, through reset password or unlock accounts the ADSelf service was very beneficial to reduce the cost and operation
Why does automatic policy creation in AD using ADAudit Plus 6.0.5 not work?
Hello! Unfortunately, when you click on the "Audit Policy: Configure" button for both domain controllers and servers and workstations, the ADAudit Plus system reports "Invalid user name or password". At the moment, the policies are created manually and everything works. But the question is, on behalf of which user is ADAudit Plus trying to create policies? In the operating system, processes run on behalf of the SYSTEM. A separate administrative account has been added for domain controllers. 1 2 3
How to schedule reports in ADManager Plus?
Active Directory reports of ADManager Plus are handy when it comes to tracking internal processes and getting an overview of the IT environment in your organization. Manually generating these reports every time you need them could quickly become a hassle. ADManager Plus not just makes it easy to generate reports on demand but also allows you to schedule reports to automatically generate and deliver them periodically to the stakeholders' mailbox. Follow these steps to schedule multiple reports in
[Term of the Day]: DMZ
Term of the Day "DMZ" DMZ in computer networks referred to as "Demilitarized Zone" it's designed to protect an organization’s internal network (such as a LAN) from the untrusted public network, commonly the Internet. It acts as a perimeter network ( which can be either a physical or logical subnet) and secures the internal network from the external network. DMZ allows servers to provide services to both the external and internal networks. All services accessible to users on communicating from an
If not renewing the SDP Online Subscription
We are using Service Desk Plus Standard plan online portal . We have 10 technician license and the subscription will expire in next 4 months time. If we don't renew the online subscription what will happen?, I have few queries about that. 1) Can the technicians
Postgre SQL
Hi, is it possible to connect to the Postgre SQL Database ? Thanks, Matthias
Is there any features where SD can be run on an mobile device and users enter own details for techs with ID swipe?
Is there any features where Service Desk can be run on an mobile device and users enter own details for techs with an ID swipe onto a card reader? As we are at a school, we regularly have students coming up with issues with their laptops etc. Is there any function that anyone knows of that can utilise the swiping of a students card and it auto enters the appropriate fields according to the user? That way the Technician on the other side of the counter can complete the rest of the information pending
[SD-88382] Why is the Send button for replies always just off the screen?
Whenever I reply to a request, the window for composing the reply opens with the send button at the bottom just off the screen. I always have to move the window up a litle to get to it. Is there a way to get it to stop doing that?
[SDF-76549] Microsoft Teams Integration - On Prem
I noticed there was a Microsoft Teams app to integrate SD+ Cloud and I'm wondering if there are any plans to create an integration with On-Prem solutions.
Teams integration
Hi, I just noticed that Servicedesk Plus integration is already available in Teams, but only for the cloud version. Will this integration also become available for the on-prem version? The roadmap, is it for the on-prem version or both? If for both how do I see which feature is being developed/tested for which version?
[SDF-86527] Mandate new checklists
I'm pleased we finally have checklists! BUT, the implementation seems a bit half-hearted. In our testing, a technician can go ahead and resolve a request without even bothering to complete the checklist - so what's the point? Is there any way it can be mandated so that a request cannot be resolved until the checklist is 'verified'? Also, it would be great to be able to consider completion of all checklist items as the resolution and copy the checklist into the resolution field.
Email signature containing image
Hi all, We have tried adding an image(company logo) to our email signature when using the reply/resolution templates. The image shows within SD+ however when received in outlook the image does not appear. We have tried using the email signature variable, but this has not helped. Can you advise on how to use a image signature? Thanks
Suppress only particular type of alarm of a single device
Hi, I got a HP 3PAR device in my network and is added as managed device in OpManager 12. According to OpManager 3PAR device is generating Virtual Volume removed/added alarm. This happens for all the VVs in 3PAR every now and then. This is some sort of internal operation within 3PAR, not an issue. But OpManager raises alarm for these events. It just gets accummulated and filled in database without any specific counter action required. I want to suppress this particular type of alarm only. But it seems
[SDF-58567] Feature Request: Allow approver to request more details before approve / reject
Client wants to add an option to "Request More Details" in addition to "Approve" & "Reject" The case is when an approver receives a request for approval, there are only two options for him Approve / Reject. The client wants to add an option "Request More Details" this can be applied for case where there are missing details.
[Term of the Day]: Virtualization
Term of the Day “Virtualization” Definition — What is Virtualization and it does? Virtualization is a technology that creates a virtual version of a device or resource, such as a server, storage device, network or even an operating system where the framework divides the resource into one or more execution environments. It is a software that looks and behaves like hardware to create an abstraction layer over computer hardware that allows the hardware elements of a single computer processor, memory,
Limit Account Managers for Reports
hi! Is it possible to limit an ability of account managers to create reports and report folders? For now any requester with rights to access reports can create huge ammount of trash reports and folders.
Installation Procedure?
Dear Everyone, I am new, Anyone knows how to the installation and configuration procedure?. Example: Should we install Log Analyzer Server Central first then Install Universal Forwarder vice versa?. How about client devices (BYOD device)?. Network Devices, how device models that don't have in the support lists how do we configure to generate logs?. Thank you!
hide "help" and "mobile access" links
Is it possible to hide those two links on the mobile number selection and all following pages? kind regards
EnableChangeTracking Switch Dell Serie N3000 N4000 Problem
Hello I am new to this community, a pleasure. Please help, when you want to activate the "" this shows error, change the configuration of Dell device template, guiding me as it would be configured in CLI mode, in the same way the activation of this service fails. Post Enable "EnableChangeTracking" Config CLI Device Template modified Switch Post config CLI DEvice template DefaultThank you so much Regards
HTTP to HTTPS
We are currently using Service Desk Plus V10.0 Build 10006 and have followed the instructions for Version 9.4 HTTP to HTTPS redirection but unfortunately this has not worked. We have tried searching the forums for any changes between 9.4 and 10.0 but haven't been able to find anything. Has anyone successfully managed to get this working in Version 10.0?
Matrix Report
Is this even possible to do with the MAtrix? In order to help track the team’s metrics in tracker, we need a report(s) that will accurately capture our daily work load. Please see the data we need to capture per associate. Associate Name Starting Ticket Inventory New Tickets Received Processed Closed Tickets Ending Ticket Inventory Ashaki 0 0 0 0 Duy 0 0 0 0 Kevin F 0 0 0 0 Lacy H 0 0 0 0 Liz R 0 0 0 0 Prasath S 0 0 0 0 Jennifer R 0 0 0 0 Not Assigned 0 0 N/A 0 Morning Report · Starting
Business Rules for Change Management
Hello, I believe the ability to create business rules for changes would be a very useful feature within SDP Cloud. Currently, business rules are only able to be created for incidents and service requests. To give an example of usage, our business would like to make particular fields on the change request template default to a particular value and not allow the requester to switch it. Templates only allow you to set default values on change requests, but the user is able to override the change if
API V3 Domain problem - Unable to login
Hi all, I'm trying to use the API V3, and after generate an API key I tried to get all the requests using this sentence in SOAPUI: GET http://server_ip:port/api/v3/requests/ -H "Authtoken: 3CF0DD20-C128-414B-A83E-8D18E60E7348" but then an html is displayed telling me to select a domain of an combobox (attached the html). We have two domains for login in ServiceDesk plus when we access via web, and is needed to select one of them, but in this case, what can I do? Is needed to add another parameter
[SD-88036] Custom Trigger List Disappear
Hi there, i'm facing an issue with custom trigger has been created and added but it's not showing up in custom trigger list. Please help.
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