iOS Exchange CBA
Hello, I have created an Exchange (on-premise) ActiveSync profile with certificate-based authentication for iOS. The profile has been successfully enrollment to the device, but the authentication is not working. Please, tell me, is CBA-only authentication
How to enable unattended remote access for Android 10
How to enable unattended remote access for Android 10, since "do not show again" setting is not available anymore.
details of Financials tab
Hello In the Financials tab of an asset, I can add costs such as service cost , Move/Change Cost. I do not have a correct understanding of these values. is it possible Define service cost , Move/Change Cost? is it possible that define the service cost through the purchase order? is any relation between "service cost" and "service price in purchase order"? is it possible to define the "move/change cost" through the purchase order? regards
MFA for Endpoints
Hi I'm trying to configure MFA for endpoints. What I want to achieve is a second authentication factor during logon to workstation- Microsoft Authenticator. Everything working for unlock/reset password- logon Acceptance on Microsoft Authenticator is required,
Password Sync with SAP "Central User Admin" (CUA)
Hi Adssp team, We already add a lot of SAP application for password syncronization succefully and it work OK, but only with SAP CUA (Central User Admin) show an error "User not found in SAP Netweaver Server". FYI the user has account in this system and
The all-new UI of ServiceDesk Plus Cloud is here !
Hello everyone, ServiceDesk Plus' revamped user interface is released for the global audience. We are very excited to bring you this latest update. To ensure that users get the maximum potential out of the new UI, our product experts are hosting a webinar, where they demonstrate the new features and functions of the latest UI. Webinar details: What's new in ServiceDesk Plus Cloud's UI? Key takeaways: Learn to customize the service desk viewport for your convenience. Discover the benefits of Kanban-based
Vcenter Integration
Hello is there a way to connect to a vcenter (Vmware) in order to make analyses? cordially Stéphane
$AllTechnicians option when publishing an Announcement
I would like to propose adding an $AllTechnicians option so that the announcer can send it to all technicians without having to manually select all their names.
How to associate an IP range with a site?
We're using SDP 11128. We're getting started with using the network scanning to scan our network. I went into Admin > Discovery > Network Scan and entered all of our IP ranges for each site. When I clicked the Scan Now button, it prompted me to select
[Term of the Day]: Business Continuity
Term of the Day “Business Continuity” Definition — What is Business Continuity? Business continuity is the process to minimize the risk of disruption. The core concept of Business Continuity is a defined strategy that includes every facet of your
[SDF-91120] TAG - Needs work !
Hi I see we can Tag a request, BUT...... it requires 'Request Edit' permissions? Why? We want our technicians to be able to add a Tag without being able to edit the entire request. You should add a Tag permission that is a separate permission. Also- we
Question about patch management and location folder
Hey guys, how are you? I have 2 questions about patch management and the location folder of them, on Desktop Central. 1) Can I set a shared folder as patch repository (like \\server\folder)? 2) If I lost the repository folder (shared folder or not), what
Change system value in all modules
Change system value in all modules. why admin can no change system values like below picture
Need to strip out a "0" in string that is returned by $CS.getValue
We are in ServiceDesk Plus version 11.112 and Python – 3.7.4 Script runs on create a request. It is used to pull a value from more than one field on a form then append the string to the request Subject line. Example: subject line reads: #8711 Applications
Reporting - Folder Monitor Metrics Addition
I know there is the report that shows where folder monitors are applied but it would be much more useful to be able to report on the actual performance data of those folders especially folder size or file count. Thank you
servicedesk plus, restoring mysql backup to mssql
Hi, we are running on 9027, i went through service packs upgrade till 9336, after that it asks to change database from mysql to mssql or postgres i tried restoring the backup on both mssql and postgres with no luck i have searched over internet, most of articles was solved without posting the details current setup we have is windows 2008 32bit, sql 2008 and servicedesk 9336 (a test environment identical to the production) any input in this case is highly appreciated regards
[Term of the Day]: Logical Unit Number
Term of the Day "Logical Unit Number (LUN)" Definition — What is LUN? In data storage technology, a logical unit number, or LUN, is a virtual address which is used to identify SCSI devices, such as external hard drives, connected to a computer. Each
Static groups and automatic assignment or grant permissions to add
Fairly new to the product. To limit the view/action of computer accounts I can do so with a static group of those computer accounts. For my case today, the helpdesk can only see/view/etc workstations. Fine and dandy to get every computer account in
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
Oracle releases 8 security patches for Java SE
Hello everyone, Oracle in its Critical Patch Update has released 8 security patches for Java SE. The vulnerabilities addressed are as follows: CVE ID Product Supported versions affected Attack complex CVE-2020-14803 Java SE Java SE: 11.0.8,
[SDF-30444] Reply template - images
Hello. I'm trying to create some reply templates for my team, which include images. I'm able to copy and paste in a few images, but anymore, then it stops working. The reply templates simply don't show the images. Is there a maximum size limit? Many
Need to create a report on pending tickets where last reply by requester
Hello, I need to produce a report of all pending tickets where the last conversation was by the requester along with the date and time they replied (i.e. technician has not yet replied to the requester). I have an existing tabular report filtered where 'Last reply' is 'REQ_REPLY', but it doesn't list or have an option to show the date/time of the requesters reply. It does show Last Update Time, but that could relate to anything. Running on MSSQL database. SQL for the existing report below SELECT
Apple computer with SEP (Symantec Endpoint Protection) installed.
Hi What should I do so that SEP does not delete Agent DC10 on aplle computer? Greetings Mateusz Wiśniewski
Showing attachements on request Conversations or Details tabs
Is there a way to display requester attachements on request Conversations or Details tabs?
Associate Contract changes Time Taken to Resolve
Associating to a different contract changes time taken to resolve. How can this be stopped ?
Appman 14880 Execute Program Action problem
Hi, with appman 14880, "Execute Program Action" problem. info: server appman: windows server 2008R2 appman version: 14880 type: demo execute program action: run batch file (exp: D:\sms\sms.bat). Run test from menu "view action" is ok. log: [20 Oct 2020
[ForYourInformation -51] Site field in request details page enhanced with Web URL
Based on our customer's request, we have enhanced the site field on the request details page in the 11129 builds of ServiceDesk Plus. Now users can click the web-URL link and get redirected to the particular web page. This feature enhancement provides
event log monitor - custom log
hi i'm trying to monitor event id 25, under Microsoft-Windows-TerminalServices-LocalSessionManager%4Operational.evtx i'm not sure i'm doing this right because it's not working i've made a custom rule, and under file i tried both full path and event viewer file only i've then made a new log that is like this (see attached picture)
[SDF-70522] Embed videos in SDP solutions?
I would like to know if it is possible to embed videos in SDP solutions. For example, a YouTube video showing the user steps to complete a given action. We can put a link to the video but we would prefer to directly embed the video so the user never leaves the SDP site. I did see some other similar requests but they were almost a year old so perhaps this functionality has been added. If not, I would think this would be a really good feature to add that would not take much effort.
create a purchase order for ram and cpu
HELLO how i can create a purchase order for ram, cpu or other component of a computer case? this components are not in CI types and asset list in servicedesk plus. My question is what is the best practice in this case? REGARDS
Security Risk. Password Manager Pro can access windows domain password. How is that possible?
Like many companies we use password manager pro to manage passwords for the various shared logins across our corporate environment. I have noticed that when attempting to update a password that has expired that Password Manager Pro likes to default to
Technician Report Needed
Hi I need a simple report that lists all Technicians and the Groups they belong to.
[Free webinar] What's new in Analytics Plus
Hello folks! As we move into the final quarter of the year, we're delighted to share with you all that's new with Analytics Plus. This quarter, we've launched a whole bunch of sought-after features and out-of-the-box integrations with several IT applications.
Software list by query
Hope someone can help. I'm trying to run a report for one piece of software, by user, workstation, version and site.. I've tried the report wizard, but nothing fits all the criteria together. Hoping out there is better at coding than me. TIA
Report or Trigger on Checklists
I've been tasks with figuring out a way to auto-close an incident when it's checklist is completed. I've looked at ways to trigger something or to use a report to run a script. However, I'm stuck because I can't determine a way to identify tickets with
ManageEngine Desktop central
How Can i Find by Manage Engine Desktop Central Application in My Network environment which domain user account copy,Delete file with any extension in Drive C (local Drive ) of Client Computer.
[Term of the Day]: Spoofing
Term of the Day “Spoofing” Definition — What is Spoofing? Spoofing is one of those tricks by which hackers can get access to the workstation/server of an organization and steal all the essential data, which can cause serious consequences to the
DataSecurity Plus - Risk Analysis
I used an incorrect policy in the risk analysis and now I would like to remove all of those records it found from the reports. How can I do this? Thanks. Seth
Free training online: Optimize firewall performance
Hackers are targeting remote employees to get into enterprise networks. Join us for this webinar series, and learn how to handle network security challenges when adopting a remote work model. Given below is the training agenda. Monitor and manage your
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