The authtoken will be EOL-ed in February 2021 (Revised EOL Date - March 15th, 2021)

The authtoken will be EOL-ed in February 2021 (Revised EOL Date - March 15th, 2021)

Dear Users,

EOL for Authtokens will be effective from end of February 2021 and Authtokens were already deprecated as announced already in the forum post.

Breaking Changes - Authtoken EOL

OAuth is the industry standard protocol for client authentication and we recommend our users to move to OAuth. Various integrations and features in ServiceDesk Cloud that used authtoken in the past have been upgraded to use OAuth now.

If you are using any of the features/integration mentioned in the below table, kindly take the recommended action to move to OAuth as soon as possible. This will ensure seamless working of the relevant features and integrations.

Timeline : February,  2021
Revised Timeline : March 15th, 2021
Feature/Integration in use
Recommended course of Action
Desktop Central Integration

Upgrade the Desktop Central build to 100598 or  above.
  1. Please download DesktopCentral service packs from here.
  2. Integrate with ServiceDesk Plus Cloud again by following the instructions available here.
Older versions of Desktop Central uses authtoken and the integration will stop working if the build is not upgraded.
For any assistance in upgrading, please get in touch with
Provisioning tool

  1. Locate the machine where the Provisioning tool is configured to run as a scheduled task in the Windows Task scheduler
  2. Double click and run the Provisioning tool
  3. Click Authorize and follow the instructions shown to open a browser and Authorize. [ Ignore this step if the Authorize button is in disabled state / greyed out ]
  4. Proceed to the next steps in the Provisioning tool
  5. Verify the provisioning tool settings and see if the users shown to be added, deleted or disabled are correct
  6. Click "Save settings for sync" in the final screen and save sync.conf
  7. Go to Windows Task Scheduler and locate the scheduled task that runs the Provisioning tool
  8. Check the arguments provided for the provisioning tool and find out the location of the sync.conf used
  9. Overwrite the sync.conf present in that location also
  10. For e.g., if you are using sync.conf placed in C:\ManageEngine folder and if you are using this sync.conf in windows task scheduler, then please overwrite this sync.conf file also
You have to replace the sync.conf file used in the Windows Task scheduler
ManageEngine  Applications Manager Integration
Upgrade to Applications Manager Build 14410 or higher.
You can download the Applications Manager Service packs from here.
Enable integration using OAuth. Follow the instructions available under "Using OAuth".
For any assistance, please get in touch with
Calling our APIs from Custom Functions available in ServiceDesk Plus Cloud
Use zoho.sdp.invokeurl (or) Configure and use Connections.

Connections can be configured in Setup >> Developer Space >> Connections.
Please check if you are calling any SDP Cloud API calls using authtoken in any of the Custom Functions. If authtoken is used, then change the API call so as to use zoho.sdp.invokeurl (or) Connections. Refer the help document linked below for more details:
Calling our APIs from third-party products
Modify the APIs to use OAuth
Please refer here for more details to use OAuth

Calling our APIs using your own programs or scripts
Modify your program or script to use OAuth.
Please refer here for more details to use OAuth

Older versions of iOS and android apps
Upgrade to the latest versions of our apps from the App Store / Play Store

In case of queries or doubts, please reach out to

Thanks & Regards,
Saravana Balaji