Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
Security vulnerabilities fixed in Firefox 82 and Firefox ESR 78.4
Hello everyone, Mozilla has released updates for Firefox 82 and Firefox ESR 78.4. These updates fix several security vulnerabilities, the details of which are as follows: CVE ID Vulnerability Severity CVE-2020-15969 Use-after-free in usersctp High
ADSelf Service SentinelOne Reboot Problem
I am having a problem with SentinelOne rebooting the server when a use tries to reset their password with ADSelfService. Of course each vendor is blaming each other. Has anyone been able to get this fixed? I am on build 6000 and upgrading to 6002 now. SentinelOne version 4.0.4.81 Windows Server 2016
How to customize user login page
I would like to customize the User Login Page as seen in the screen shot below. I'm trying to follow the instruction for Customize User Logon Page. Located at the following address: https://www.manageengine.com/products/self-service-password/help/admin-guide/Admin/Customize-User-Logon-Page.html#FIELD Though when I get to the following section. Enabling the User Logon Box: I don't see where the Pre Defined Elements in my version of the software. See below. I'm using ADSelfService Plus Standard
How To Customize User Login Page (Updating Post From 5 Months Ago)
(Sorry as this is a reply to a post from 5 months ago, and not sure if my reply will get read, so i'm reposting here with the hope Manage Engine will respond) I just updated to the latest 6009 version and I still don't see a way to customize the user
Unable to change seconds between stopping and starting the services after service account password reset.
I am unable to change the seconds field back to 60. Every time I save it reverts back to 0. Please assist.
Incident additional field limits
Hello to all, Could you tell us what is the limit of number of values (picklist mode) for the incident additional fields? Thanks in advance
auto fill additional fields
Hello Is it possible that while agent scans windows machines, auto fills additional fields that we have defined for workstations? Regards
Looking for customized Project Report to show task status (ovedue, closed last week, due this week) for project where I am the owner
My boss is requesting I provide weekly project reports and I was looking to get a custom report for projects where I am the owner that shows overdue tasks, tasks closed the previous week and tasks due this week I would like to see the following: Project
Cannot add device using API
I'm getting an error when I try to add a device- using POST Here's the Command- https://test.com/api/json/ncmsettings/addDevice?apiKey=<REMOVEDAPIKEY>&IPADDRESS=1.1.1.5&DEVICE_BEHAVIOUR=behavior&SERIES=pvseries100&MODEL=pvseries200 Getting below error
Merge and Mark as Read
I do a lot of merging jobs to keep all the comms on a topic together. If would be really handy to have a 'Merge and Mark as Read' option when merging jobs together.
Why is my thread removed?
I posted this thread - Michael Charles was working on it. Now it says ' Insufficient Privileges'' Did I do something wrong? https://pitstop.manageengine.com/portal/en/community/topic/reply-template-edit-html?action=communityTopicFollow&actionId=24001070169813
Reply Template - EDIT HTML
In reply templates - there is now an 'edit HTML' button. Great, thank you. I need to embed an image into the reply template. The reason is one of our customers requires us to send a first page that contains their logo. My problem is I can't get the the
AD360 build 4231 released
Hello everyone! We are glad to announce the release of AD360 build 4231 with browser notifications and some issue fixes. Read on for more details. Enhancements: Browser notifications: Get push notifications in your web browser for product downtime, updates,
Resource Audit and User Audit
Hi, I just install PMP for Wndows and its working well, but when I tried to check the Audit menu, in Resource Audit, User Audit and Task Audit, there's no data available, even when I connect in some resource using a domain account. In PMP for Linux the Audit is working very well, anything that an user do I can see in the User Audit tab. There is any configuration to start logging everything in Windows version? Thanks. Best Regards., Tiago Neves
ManageEngine Netflow not starting
Hi team, We have issues with our ManageEngine Netflow not starting , getting below error. Can you please assist? Problem in starting or connecting to the Database.
Opening a ticket on Behalf of another user by Email
Please advise if there is a way to open a ticket on behalf of another user by email. for example ZOHO desk uses #original_sender(Emailaddress) on the top body of an email to open a tick on behalf of this email.
Is it possible to add sections to a service request
We're using SDP 11128. In a service request template, is it possible to add a section? I can only seem to modify two sections, but not add any. Didn't know if I overlooked something or not. Thanks!
Blocking the port from NCM after discoverying new device on it in OpUtils
Hi there, I want to know if there is a automated feature in NCM regarding blocking a port after OpUtils discovers a new device on that port. If so, could you please explain it step by step how I can accomplish it because I am not too familiar with the
[Term of the Day]: Shadow IT
Term of the Day “Shadow IT” Definition — What is Shadow IT? Shadow IT refers to any IT system, solution, technology, or devices (smartphone, tablet, laptops, etc.) that’s used by users within an organization without the knowledge and approval
Configure password reset for web resource
Hi, Is there a way to perform a password reset after check in for a web page resource?
Reply from Technician Reply
Hi, When Technician reply to requester so the only forward tab is available. Why reply tab is missing. I want to reply including my previous reply. Please review the attached image. Thanks Shoaib Nawaz
ApplicationsManager security
Hi there, we would like to know does ApplicationsManager sends anything over the internet outside once we installed it to our intranet? same question about OperationsManager.
Global Billing Rules
Hello! In my adventures with ServiceDesk MSP we've had configured many billing rules for specific Contracts. I'd like to know if there is a possibility to create a global billing rules which will be executed regardless of contract? The Idea poped in my
[Term of the Day]: Cluster Computing
Term of the Day "Cluster Computing" Definition — What is Cluster in Computing? Cluster computing or High-Performance computing frameworks is a form of computing in which a bunch of computers that are linked through a LAN so that, they behave like
request list row height
Hi After upgrade 11126 to 11129 the request list row height is to high. I do not what to see less of my requests. Now there is to much space between each row. Can I change this? If not, please make it optional. I have cleared browser cache. This much
Tomcat separation
Hi, You upgraded tomcat in version 11128. Do you have a program that does not use the embeded version and it is possible to install tomcat separately? You did this for the database and it is possible to change it. tuning and loadbalancing a separate tomcat
assign, associate and attach
Hi, I'm confused about assign, associate and attach and have a few questions: 1- What is difference between "Assign Asset to Site" and "Associate Asset to Site"? (Figures 1 and 2) 2. What is difference between "Associate Asset to Asset" and "Attach Asset to Asset"? (Figures 3 and 4) I also have an idea. The user experience of these sections is very confusing. It is better to present these sections in a single and integrated view. Thanks.
Service Desk Plus & Asset
Hi , is there possibility we can give access only to "asset management tool" in Manage engine only to specific users? If yes , then pls. let us know how to do that.
Exchange Reporter Plus build 5600 with improved performance and two-factor authentication for technicians
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5600, with a new enhancements including addition of two-factor authentication for all logins. Two-factor authentication for admin and technician logins You can now secure logins with two-factor authentication (TFA) using any of these methods: Email verification. SMS verification. Google authentication. DUO security authentication. RADIUS authentication. Enhancement Exchange Reporter Plus' inbuilt PostgreSQL database version has
Any support for Untangle or m0n0wall?
I have a client interested in monitoring their Untangle- Any one tried this out or also with m0n0wall open source firewall?
Replies on closed tickets Notification
Good Day I am facing the Problem, that messages sent into a closed ticket do go unnoticed by our technicians, since not all of them are using the (bell) notifications. I know that there are multiple options for the scenario when a requester replies to a closed request. Always reopen does not work for us since it is not possible to configure to which status the ticket should reopen. By default, it is the in progress status, which is too far back in our Request Life Cycle. Therefore, without the possibility
Email based login via SAML
Hi, In version 11127, the Email based login via SAML feature has been added. How can it be used? What settings does it have? What are advantages over the previous method for setting up SAML? Thanks.
Move/Copy attachments
I am attempting to put an attachment from one request to another through the v3 API and using powershell. I know how to find the attachments on the original case but not sure if I can simply use the attachment information from one request and add it
Endpoints and IT operations management seminar [Online]
Greetings, Over the past few months, the IT industry has been subjected to several "new normals," and there have been major changes in how IT teams operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
Text Chat doen't work
Text Chat doen't work
Notes behaviour vs. Comments behaviour
We'd like to see the same functionality that users see in Task Comments in Request Notes: - ability to notify multiple people - drop down search for users - ability to keep the Task assigned to the same person without having to reassign to another tech so they can be notify/view the Note Like to also see the ability for technicians to be able to reply back, through their email client, to a Note or Comment notification.
[Tips & Tricks] Restrict editing approved or approval waiting requests
Dear Users, Good day! We have come up with a Business rule negate script restricting any edit operation on an approved request and this should help restricting technicians from editing approved requests. This can be accomplished by FAFR, however, technicians can still be able to edit a request from ServiceDesk Plus mobile app or via an API call as FAFR scripts are client-side scripts. Let's consider this scenario: A request has been approved for a particular software/asset (or any item for that matter).
Discover Accounts
Hi, I want to add my Domain controller as a resource on Password manager and i want to discover my domain accounts on this resource so i can share each domain account with its user so they can login to resources using a domain account without typing password
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