Postgre Query to get Account manager for account
Hi! Can you help us? We're want to get, with Postgres query or with API query, an Account manager for provided Account.
The NCSAM series part-2 - Securing Devices at Home and Work
October is officially recognized as the cyber security awareness month all over the world, ever since it was started by the National Cyber Security Alliance (NCSA) and the U.S. Department of Homeland Security (DHS) in 2004. This year, the theme for the
[Term of the Day]: Benchmarking
Term of the Day “Benchmarking” Definition — What is Benchmarking? Benchmarking is a process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry,
[Blog] Benefits of managing ITAM and ITSM together
ITAM: The acronym of ITAM is "Information Technology Asset Management". In simple words, ITAM comprises of IT asset tracking and IT asset management. ITAM is a set of best practices that allows your IT team to manage, control, and protect all IT assets
API v3 REST - Add WorkLog is broken after update.
MESD version 11.1 build 11121 Here's my code that has worked up until this build: $input = @" { "worklog": { "request": { "id": "$RequestID" }, "total_time_spent": "300000", "technician": { "name": "TECH NAME" }, } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri -Headers $header -Body $params -ContentType
Service Desk Plus prompting for license renewal
Hello I have been using Service Desk Plus in free mode for some time. A few days ago, it was asking for a license renewal which came as a surprise, since we had been operating in the free mode since installing. My colleague had added an additional technician to test some stuff (pushing it to 6), so I'm assuming this is why it was asking for a licence. We've since removed the 6th technician, but it's still asking for a license renewal. Will this revert to the free license mode once the timer runs
[SOLVED] AD Import / Change - New Department Created under default
We have multiple sites and each site has it's own set of departments, which I have defined and associated to each site. We have made sure that each AD user object contains the correct department name to match the ManageEngine Site/Department. When we
[Term of the Day]: Underpinning Contracts
Term of the Day "Underpinning Contracts (UCs)" Definition — What is an Underpinning Contract? In an IT support environment, every support group, vendor (or) third party and so on work under a certain time contract based on the priority of a task.
[ForYourInformation -50] Restrict Concurrent Login Sessions
It's a common request or recommendation that a web application does not allow a user to have more than one session active at a time. There are numerous reasons for preventing concurrent connections. One most common reason is to keep user accounts from
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
Adobe releases critical security updates for Flash Player
Hello everyone, Adobe has released security updates for Adobe Flash Player for Windows, macOS, and Linux. These updates address a critical vulnerability in Adobe Flash Player. Successful exploitation could lead to an exploitable crash, potentially resulting
Install on linux console for standard free gets your enterprise trial
I have installed on ubuntu 20.04 selecting the Standard Free version, but it keeps coming up as Enterprise Trial when run. Is this a known bug in the installer? How do I work around it? I tried selecting Professional Free and that worked fine.
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
October Patch Tuesday updates
Hello everyone, Below is the list of updates from October 2020 Patch Tuesday New Security Bulletins : 2020-10 Security Update for Adobe Flash Player for Windows (KB4580325) KB4579977, 2020-10 Security and Quality Rollup for .NET Framework 4.5.2 for Windows
integration sccm with sdp
Hello What happens if we integrate sccm with sdp and add the scanned list of sccm workstations to sdp, then install aget sdp on the workstations? agent scans will be overwritten on sccm scans or agent scans and sccm scans recorded separately in SDP? Regards
ADManager Plus fixes and enhancements for builds 7010 to 7053
7053 (March 2020) Fix: This release includes fixes to ensure ADManager Plus is immune to unauthenticated remote code execution vulnerability. 7052 (March 2020) Enhancements: If the OU name provided during creation of bulk AD objects using CSV does not exist, then a new OU of the specified name will be created and the desired AD objects will be created under it. Fixes The following issues have been fixed in this release: The selected report window was blank for some customers. While modifying users,
how create report based on number of denied connection
hi how can i create a report to show me 10 top source IP address with this type of condition: for specific device, for specific date ( last 1 h, last 12 h, last 24h) and source IP address has more than 10000 denied connection ? thanks soheil
OpManager: Email notification with Top processes with high CPU and RAM consumption
Hello Support, Currently OpManager can send notifications via email. However, we have the following need for monitoring Windows & Linux servers: 1. When OpManager sends the alert due to high CPU consumption, is it possible that within the email notification it sends the Top 5 of the processes that are consuming the most CPU? 2. The same for the consumption of RAM. When OpManager sends the alert due to high RAM consumption, is it possible that within the email notification it sends the Top 5 of the
New Release: ADManager Plus 7064 (October 2020)
We are excited to let you know that the latest version of ADManager Plus--build 7064 has been rolled out. You can download it from here right away! This release includes fixes for the following issues: Issue in updating to build 7063 using the service
[DidYouKnow -12] Bulk add pick-list values
Hello folks, Adding huge list of values to a picklist field has always been an exhausting process. With ServiceDesk Plus, we can now bulk add a huge list of values effortlessly. Just open a request template, go to "New field" available on the left pane, drag and drop a picklist to the form and click bulk add and paste the values. Values can also be sorted in ascending and descending order. Description content of the field can also be copied as help text for the requesters. See attachment to know
[SDF-90633] customize fields on the "Import from Active Directory" page
Hello I want to customize the First Name, Last Name, Middle Name and Display Name fields on the Import from Active Directory page. Is this possible? My scenario is that when users change their Display Name in the program, each time the data is synced from Active Directory via the schedule, all the information returns to its original state, and the Display Name changes to the field Display Name in Active Directory. Is it possible to customize the Display Name field in the new version of your software?
Service Desk Plus custom report add columns
Hello, I need to create a custom report for one customer. Could I add other columns in Service Desk Plus custom report? Thanks
Learn tips and tricks for managing network configurations using Network Configuration Manager!
Hello there, Are you all getting excited for the upcoming free training session on Network Configuration Manager? If you're a new user, this training will help you kick-start your configuration management strategy. If you're an existing user, you'll have a chance to learn about the latest features and enhancements. We're looking forward to helping you manage your network configurations better, so you can avoid network downtime and easily overcome disasters. Hurry and register for our two-part
Updates to the Problem Module
Hi SDP Team, I hope all are staying safe and healthy. I have some recommendations for the Problem Module, which we are really trying to take advantage of but which is still not quite meeting our requirements. Create an Icon for an Incident Associate with a Problem: I believe I might have submitted this a few years ago, but it still applies: Challenge: During an outage, we can be flooded with requests that we would like to associate with a Problem Ticket (and we're in a hospital setting, so this
ManageEngine M365 Security Plus released new audit actions!
Hello Everybody! We are glad to announce the release of the latest build of ManageEngine M365 Security Plus – 4403. This build comes with the following bug fixes: Highlight: New audit reports: Track more events in OneDrive for Business, Microsoft Forms, Power BI, Power Apps, Power Automate and Exchange Online. Enhancements: The DOMAIN\username login format will be supported for Active Directory users. Issue fixed: The issue in fetching data for monitoring while the proxy is configured, has
O365 Manager Plus' build 4403 released with license restriction, attribute-level delegation, and more.
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4403. The new build comes with the following features, enhancements and bug fixes: Highlights: License restriction and usage control: In addition to the
Use domain account to logon and LaunchRDP
We would like to allow users to launch RDP sessions with their currently logged in domain account without requiring them to re-enter their credentials. Since our PMP deployment is already bound to AD, and they're forced to use MFA to sign-in re-entering credentials seems a little excessive. Is it possible to require a reason for the connection without re-entering credentials?
[Term of the Day]: cURL
Term of the Day “cURL” Definition — What is cURL? The name cURL stands for (client URL). The free software cURL is one of the oldest and most popular open-source projects. cURL is a cross-platform utility means you can use on Windows, MAC, and UNIX. All new macOS and Windows machines come with native cURL installed, so you do not need to put in any additional effort to start using cURL. Some older Operating systems may need manual installation for it to function. cURL is object-oriented
All Requests Report with first Group and Technician assignment
Hi, I'd like to get a report that shows after what duration tickets have been assigned to a group the first time and to a technician the first time in two different columns. The report should consider the business hours defined. More or less what is shown in the history "Time Elapsed Analysis" in the bars "Group" and "Technician". The list should contain the following attributes in addition: WORKORDERID, RequestTypeDefinition.Name, PriorityDefinition.PriorityName, TITLE, CREATEDTIME, RESPONDEDTIME
[Term of the Day]: Routing Information Protocol (RIP)
Term of the Day "Routing Information Protocol" Definition — What is Routing Information Protocol (RIP)? The Routing Information Protocol, or RIP, is a distance vector protocol that uses hop count as its primary metric. RIP is used by routers that dictates how data should be shared between a group of individual networks, otherwise known as the Local Area Networks. Its primary functions are to, 1) determine the most efficient path when sending data along the network and 2) prevent routing loops.
End of Support for Internet Explorer
Dear Users, Beginning with the General Availability of the New UI, ServiceDesk Plus Cloud will not support Internet Explorer to take advantage of modern web standards and to deliver improved functionality, security, and the best possible user experience. We will continue to support Microsoft Edge. Why we are discontinuing At ManageEngine, superior customer experience and enhanced security are our primary goals. With ServiceDesk Plus Cloud, we always strive to provide a modern, intuitive, secure
$RequesterName Variable for emails
Hi, I have been a SDP user for 6 years and now running my own business i have implemented SDP-MSP, i am still wondering when we can have firstname lastname variables in the notification templates???? It is terrible to start and email with Dear firstname Lastname, it may be acceptable if demanding money or writing a formal letter. we wish to use something like Hi Firstname for 6 years we manually had to add someones name on each reply and still doing it no.
ServiceDesk page not responding every day in the evening.
Dear all, Every day application in the evening stopped working and displaying just blank white page (and still loading with no success) 11126. Service is running. A workaround is to restart the service everyday in the morning. Any information in log file. Configuration : Windows and MSSQL
Chased Incident Marker
Is there a manual marker, or way of calculating, how many times an Incident ticket has been chased by a user?
Worklog query across Changes and Requests
Hello, I need a report of all worklog entries entered last month across all our modules: Requests, Projects, Changes. Columns: Time Spent Technician Time Spent Start Time Time Spent End Time Time Spent Description Contract (this is a Worklog additional field) I am hoping to turn this into a scheduled report to run on the first of each month, so the report would need to dynamically calculate the date-range for the report (prior month). Any help would be appreciated.
detect broadcast storms
hi. how can i utilize opmanager to detect broadcast storms on cisco switches?
SDP- Default resolution in Incident Templates - What does it do?
Hi, In SDP, when creating a new Incident Template there is an option to provide default resolution. But once provided, it's not displaying anywhere in the request once it was submitted by a requester using that template. How exactly this feature is used? Thank you, Miron
godaddy wildcard ssl for SDP
Hi i have a wildcard ssl certificate which is not in .PFX format , how can i add it to ManageEngine SDP i couldn't find a solution for this please help.
Vulnerability
Hi, we use ME DC with Vulnerability assessment. Which has flagged up that the Apache TomCat needs updating, we are now on version 6009 how do we fix this issue? Thanks Darren
Multiple users with same email
Hi, We need to restrict users to not register or add the same email or mobile phone that another user already have. 3 Years ago in another topic, you say that is in the product roadmap to add this feature, but this don't happend. Acoording to the helpdesk answer, is users responsability not using duplicate emails or mobile phones, this approach is wrong, you say that the weakest link have the security in theirs hands. This solution don´t resolve the problem that someone impersonate a user and recover
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