How to set "Email ID(s) to notify" field by Email command in SDP MSP
Hi, Our user can create request by email command. But they can not set "Email ID(s) to notify" field in email. Which value refers to this field for notify my sdp msp version: 10510 my Database : SQLServer
Web session record feature request
Hi! Do you have in you roadmap a feature like this: to record a web-session (like configuration from web-interface for Cisco 300-series switches)? Maybe - in some kind of buil-in browser?
API request to get the list of open Requests in a particular group
Hi Team, I wanted to ask, if there is a way I can make an API request to get the list of workorder that is assigned to particular group and the status is open.
[Term of the Day]:Wi-Fi
Term of the Day “Wi-Fi” Definition — What is a Wi-Fi? The term Wi-Fi stands for “Wireless Fidelity”. Wi-Fi is a wireless networking technology that allows electronic devices like computers, smartphones, iPads, game consoles, etc to communicate over
How to use different cabs in the same change template
SDP 11307 Case: I have one change template for installing software. We need to use different cabs for different software. Can we automate this process, we know all software, that we need? P.S. Also, we want to define this cab in first stage.
Repeating Task Reminder
So we have some techs in our environment that are only in SDP to complete some onboarding/offboarding task. However we have issue as some of them will let their task sit open for weeks to months at a time. I'd like to get something set up where once a
DUPLICATE CASES once we changed mail server settings to Modern authentication
Dear, please note, that from the moment when we switch the mail server settings to Modern one few months ago. ServiceDesk starts acting strange and is creating duplicate tickets, so informing requestor several times but with different CASE number. Also
Additional Field - AD Association
Good morning! I have been tasked with having two out our additional fields in manage engine pull from AD when a ticket is generated by a User. These two fields are 'Requester Division', and 'Requester Function'. These were created in 'Incident Management
Import IT Assets from CSV file?
We are considering purchasing ServiceDeskPlus with Asset Management included. My supervisor has requested I create a CSV file of our IT assets to import. To simplify our getting started process I wish I could get a blank CSV with only the needed headers
RecoveryManager Plus rolls out Build 6043
We are glad to release the latest version of RecoveryManager Plus build 6043. New feature: Smart card authentication: RecoveryManager Plus now allows administrators and technicians to login to the application using smart cards, PKI, or certificates. Security
Enable worklog required option in Life Cycle
Can you set an option that when executes a transition in Life Cycle the WorkLog can be mandatory.
DesktopCentral Client on Windows 11
I have tried to install the DC client on a Win11 PC using the 'SetupUtility' batch file and while it did install the client files the client wouldn't start or run. It was listed in Add/Remove programs but there was no system tray icon. Checking on the
ManageEngine recognized as a Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring
We are thrilled to announce that ManageEngine has been named Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring for
[Virtual MeetUp] Free Training on New Features Released in Version 11.3 - Part 2
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 11th session of Virtual meetup, which is scheduled for 21st October 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Desktop Central Vulnerability scan asses
hi all there is a way to exclude a custom group from vulnerability asses scan?
[Virtual MeetUp] Free Training on features released in version 11.1 :Part 2
We are excited to announce that the registrations are open for the next Virtual Meetup which will take place on Thursday, 18th February 2021. As a continuation of the last meetup, we will be having training and demonstrations on some of the major features
[Virtual Meetup] The Top 30+ New and Enhanced Features of ServiceDesk Plus : Part 1
Warmest thoughts and best wishes for a wonderful Christmas and a Happy New Year. Stay safe and healthy! We are glad to invite you all for our 2nd session of Virtual meetup, which is scheduled on 13th January 2021, registrations are open now. Kindly pick
SDP Android App reply formatting modification
I've looked through the SDP android app and a few other locations but can't find a fix for this issue. When replying to a ticket using the Android SDP app, the formatting in my written reply always gets condensed and loses any paragraph spacing. Is
Asset Blackout
Hi, Is there a feature that makes the asset unavailable for changes if it is already assigned to another change ticket on the same period? Would be great to know. Thanks!
Customize login page
Hello, How can I change the text "Log in with SAML Single Sign On" on the login page? For example change to "Login"
Do you know what's your response-to-resolution time?
As a help desk manager, you already know first hand that request resolution times are just as (or even more) important that first response times. Because even though requesters may appreciate receiving a prompt response from your technician after raising a request, unless it is followed by timely resolution of the request, it can lead to customer dissatisfaction. Which is why it is important for a help desk manager to closely monitor the time difference or the time lapse between first response and
On Hold Status
We recently bought service desk and there is one annoyance my techs are complaining about. When a tech views there my open request, the on hold requests show up under the open request. There is a selection for my on hold request, which just shows the tickets that on hold. This is what my techs are looking for on the my open request, just to show the open request, not the on hold request.
Can not manage created user settings
Hello, After upgrade to latest oPmanager version we can not change creaead user accounts settings in Scope area (select or deselect any option). Any solution regarding this issue? P.S: oPmanager Pro buid 12.5.456 Thanks a lot, Pavel
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Technician license
Hello, We have 23 licenses but it's only 22 technicians who has a login. Is there a hidden account or ? Your Version: 10.5 Build 10526 Database: postgres TIA Daniel
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
No Bitlocker tab
Hi. I use DCM in two companies. And I look at the tabs and in one company I have (server IP address 10.0.1.230) fewer options in tabs - e.g. I do not have a bitlocker tab. The latest version in both companies. What it depends on?
Feature Request - Mapped Drive report
I'd like to be able to generate at least 2 different reports regarding mapped drives which would help with deploying mapped drive configurations and migrating to a DFSN scheme: 1. A report on the mapped drives a user has showing the drive letter and the UNC path. The report should show the user, the computer, and the shares on that particular computer. The user may log onto multiple computers\servers, so I'll need a report on all computer's that the user has logged onto. I'd also like a last logon
Two-Factor authentification notificatio removal?
How to remove this: My op-manager is completletly inhouse and doesnt have access to internet. So i dont have any need or plans to use this feature. How to remove this message? (except from clicking X every time it pops) Regards, Tomislav
Certificate Expiry Notification Doesn't Work Properly
In the SSL certificate section, we keep getting notified by email that a server SSL cert is about to expire even though the certificate for the server has been updated. It keeps showing the wrong cert in the mail. We have removed and rescanned the server
After upgrade error 404
Hi, After upgrade to ver. 10.1.2127.12 I can sign in, but redirected page doesn't work. https://mySite:8383/homePage.do?actionToCall=homePageDetails if i cut the string after port then I can normally use the dashboard. Any hints? TIA, Igor
How to create custom user modification templates with ADManager Plus?
What's a task that haunts IT administrators often and almost always comes as a bunch of tasks disguised as one? User Modification! It is never just one change. When one user account attribute is changed, the other dependent attribute values also need
Report showing the incident request with all its associated tasks?
Has anyone been able to create a report showing information from the request with all of the tasks associated to that request under it? There is the "All Activities" online ability to see this but no report that I can figure out how to create.
import virtual hosts failed using the sample csv
Hi there, I was trying to import some virtual hosts into SDP oc and I used the sample file the system provided(workstations_sample.csv), but the import failed reporting the Error msg "Workstation Product is not compatible with Product Type". So it means
Technician report by groups - Reports
Hi Team, We are looking for a "Groups associated with technicians" report. Use case: In our organization, there are hundreds of technician groups that are available. Now we would like to see the details of which technicians are part of each group.
Installation issue
Im trying to install on PC ManageEngine Help desk Plus 9.2 but when install almost finish just stop and continue to infinity.
Update to 7117 failing with 'User login failed'
i am attempting to run the 7117 ADMP update using the UpdateManager. i have performed this task before several times. but this time i am getting a user login failed when attempting to load the update. i have tried running as admin but this made no
2FA All or Nothing
This seems to be an all or nothing approach which does not suit us at all. It is not clear how will it affect the Secure Gateway Server which requires a log on to MEDC and is the only local MEDC account we use. To manage MEDC we use 3 individual local
Uninstall Patch Manager and Install Desktop Central Agent through Intune
We currently have Patch Manager installed on a number of computers and will be moving to Desktop Central. The uninstall string I noticed match for both the Patch Manager agent and the Desktop Central agent. What would be the best way to uninstall the
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