Reply from Outlook not working 365
Hello, Here is our workflow. We have a mailbox, users email that mailbox (that mailbox is the one in use for incoming and outgoing emails). When an email hits that mailbox, the message is redirected to our IT support distribution list. By redirecting
View a Technicians groups
Hi, When you select the Technician Group on a Request/Task/Problem etc it shows you who the members of that group are. However if you do not know which groups a technician is a member of, without SDAdmin permissions there is no way to find this information
Systems requiring reboot.
Under patch Mgmt, I have a number of PCs that are requiring reboot. Even after they are rebooted they are still showing up. What is the trigger for the PCs to be on this list? Is there a flag that is not being reset?
Execution Order for Business Rule criteria
I did not find any documentation for Business Rule criteria execution order request: criteria: (A or B) and C What would be the order I have to use? 1: A or B and C 2: C and A or B 3: not possible to define as order has no impact on functionality (always
[Infographic] 8 Digital transformation trends that can shape IT in 2022
The pandemic was the great leveler that expedited digitalization processes in many companies. Through 2020 and 2021, the businesses have more or less evolved and it is now time to look further ahead. The question we had was simplistic, we took it to various IT professionals and
[Infographic] 8 Digital transformation trends that can shape IT in 2022
The pandemic was the great leveler that expedited digitalization processes in many companies. Through 2020 and 2021, the businesses have more or less evolved and it is now time to look further ahead. The question we had was simplistic, we took it to various IT professionals and
File scan on specifc file types
Hi I've been asked to do a file scan of PC's on our domain and provide a report on specific filre types such as movie files and photos etc. The scans of the machines has taken place and if you click on an individual pc in the Inventory, you can see the number of movie files etc that have been found. I have 2 questions: 1. Is there a way of getting the file scan to check ONLY the local drive of the PC's? 2. Can you set up the custom reports to show the file types by user? I've looked on the options
Error Restore
HI Friends I have a problem while restore SDP data my SDP database is Postgres. I'm using Arabic Language. Error message text file has been attached to this topic Service Desk 11300 My Database Postgres
Notifications for certain users
Hi, Having a problem with notifications for when a certatin user replies to requests. Notifications for new replies does not get sent to our technicians. The user is external, but is added as a local user to SDP. I have checked the spam filters but there is nothing that could affect this. The attached error ("It is either an automated mail or a bounced mail") gets generated in the logs. The reply from the user is indeed automated, but we do need it to generate notifications to our technicians.
Multi-language pack is now supported in RMM Central
Greetings from ManageEngine! ManageEngine's Remote Monitoring and Management software just got better! RMM Central can now be localized in 8 other non-English languages. The current list of supported languages include: German Spanish French Italian
[SOLVED] Cannot add attachment on request on non-english language selected [SD-82112]
Hi Updated SDP from 10510 to 10512 last night, no problem during update. But now Technicians reports that they can not add attachment when they respond to requests. I have tested this myself and I get a error message if I use a non-english language in SDP. No problem on english SDP: When I click Attach file, and file should be uploaded to SDP I receive this error: Ogiltigt värde angett för parametern "attach". Translated to: 'Invalid value for parameter "attach" And no file is attached. If I run
Auto assign on technician availability
Isn't technician auto assign supposed to assign tickets only to logged in technicians? The thing is that some technicians leave at 4pm and others at 7pm and we dont want to get tickets assigned to the techs leaving at 4pm. Is this possible? Cheers!
Technician Auto-Assign vs. Business Rule
Hello, When I enable Technician Auto-Assign and I have business rule assigning tickets to technician, which one will rule, the former or the latter? Thank you for your answer. deniz
Patch update delayed since application is used by another process...How do you patch a running program?
We use the program Plantronics Hub for our remote users to manage headset. When we try to pushout the update for Plantronics the majority of the computers report back with "Patch update delayed since application is used by another process." Is there
Best Practice for Declined Patches
Is it considered Best Practice to remove Declined Patches that don't show any installations? I have only removed very few patches from the Declined Patches. After reviewing the Declined Patches, I am seeing thousands of patches still listed. Ed
Microsoft Netframework 5 Updates Not supported ?
Hello , Does Manage engine does not support the patching of .NETFRAMEWORK 5? Here is the Microsoft catalogue to which I am referring https://www.catalog.update.microsoft.com/Search.aspx?q=.NET%205.0.14
Last Week before patch Tuesday into patch Tuesday week without deploying new patch Tuesday patches using Automated Deployment.
Good Morning / Good Evening , I have a question regarding Deployment Window in the deployment policy I am using Patch Manager Plus and i am using Automated Deployment . I have a scenario where certain nodes are going to get patched on the last week
Getting Syslog Data from Palo Alto Cortex
Hello I am trying to get Palo Alto Cortex to talk to Log360 - to send syslog traffic to the server which is on my network, NATed to our firewall. The firewall does see traffic from our host on the IP addresses but Log360 does not appear to be set up to
Archive posts on this forum
Hi Is there a way to archive some of the posts on this forum? When I search for ideas or how to approach certain things, posts from 12 years ago which do not relate to the current versions or haven't been active since then are unhelpful in the results.
Forum Search Results
You should fix the Community forum search so that the results are always displayed Newest to Oldest - it's not really helpful when searching community posts to show me items from 12 years ago.
Servicedesk 13000 notifications - why why why
Hi, Looking at version 13000 *beta'. You have updated the email notifications and they look better, That tells me you know they didn't look so great. Thats a good thing. What is not as good is that we still can't add an image (like our corporate logo).
Link Task to Request
Hi, If I create a task, and at some point in time I create a request, is there a way to link the task with the new request?
OpManager - Stopping support for 32 bit installations
Dear Users, Please be informed that 32 bit installations will no longer be available for ManageEngine OpManager. Support will be stopped for all 32 bit installations by September 30,2022. We request all users with 32 bit builds to migrate to our 64 bit
The A in API is lost due to enforced 2fa
Hi, we decided to take ManageEngine because of the richt API. But from beginning of the enforced 2fa this is not automatic anymore. I know none API with a 2fa. How is it possible to disable the 2fa in ManageEngineproducts like patch engine? Thanks in
Has the new SDP version got some bugs?
Hi All, As seen from my screen shot. The new SDP version is showing a little strange. Seems to be showing some kind of code text on the wording in admin settings.
'My Dashboard' has different list of widgets than other dashboards.
Hi So I create a new report with a graph save it under a new report folder. Report works fine. I add the graph from the report as a 'shared/public' dashboard widget. I then add my new widget to the supports groups dashboard. Perfect no issues. The can
Script to populate subject
Is it possible to use a script to auto populate the subject, based on it's group... eg.... Support Group Procurement Subject (auto populated with script) Procurement Status - Purchase Order Number Call is then moved to a different group which adds another
Can I customize Email notifications on reports and alerts ??
Hi PMP, Is there a way I can customize the Email notifications on reports and alerts? I knew that we can customize the email templates in User Management, Password Management and General Admission, but what I wanted to check is the email notifications
Code Signing Certificate for AuditPlus version 7051
So version 7051 of Audit Plus is asking for a certificate to be downloaded as per Download ADAudit Plus Service Pack and enjoy the new product with added audit features (manageengine.com). This seems to be a code signing certificate but our Windows systems
ADAudit archiving and MS SQL
Hello everyone. I need some advice with our situation:we have ADAudit running for a few years now,and have archiving enabled.The archiving works, the archive files get created on the destination folder, but as far as I can tell, none of the data gets
Reply to an email causes appended conversation
Scenario is: Requester emails helpdesk email and also one of the technicians. The requester gets ticket notification. Technician replies via email to the original e-mail from requester - his response is appended to the request created by the requester
How to see group the incident came from
Good day to All. Is there a way to show on the main screen of the incident which group the incident came from if it was moved in the system. Needed to return the incident back to this group.
NOC for VM Data Store
How to visualize VM Data store using NOC ? Which means, by NOC we can easily see balance of our data store size via graph or etc..
Missing Download - server not found
Good day, I have registered for the trial etc. and attempting to download, however get "Server Not Found" error when using provided download link: https://download.manageengine.com/key-manager/97531/ManageEngine_KeyManagerPlus_64bit.exe Also, I have a
Custom report
I need to be able to run reports based on Time of day. Example I need a report with a count of how many calls created from 5pm till 6am for group PCTech last month and last quarter and a 2nd report that Lists the subject of those calls Servicedesk Plus Your
Modify sort algorithm in requests' table view (this would allow sorting by multiple columns)
People have asked for sorting the requests' table view by multiple columns (such as Feature Id:26101), but really no new functionality is required to accomplish that. Instead, the sort algorithm can be modified such that when a user sorts using one field,
Merge and Close Tickets if second email arrives confirming OK
We have a number of items that generate tickets like UPS on distorted power or an internet link dropping out that soon fix and a follow up email is received confirming. Like "ups no longer on distorted power" or "internet link up". How can I create rules
Save Schedule Report to Share Folder instead of sending by email?
Hello. Is it possivel to save the report result (PDF/XLS) in a network share instead of sending it by email? Because archiving for future auditing is very dificult with reports sent to email Thank you.
Can't install patch MESD v 11.2 build 11205
Hi there! MESD Plus installed on Windows Server 2019 DC. I have reviewed all the technical documentation on the site: ServiceDesk Plus migration sequence | ManageEngine ServiceDesk Plus download old version | ManageEngine ServiceDesk Plus latest version
Scrollable Frames
Can we add an option to get rid of the scrollable frames? I have found this application to be completely unusable on a mobile device due to these small scrollable windows. I can't see long lists of results because everything is jammed in these small
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