How to ensure network device keep sending logs to ELA server?
Hi Team, Please answer below question. How to ensure network device keep sending logs to ELA server? How to setup alert if network device did not send logs to ELA server for more than a month? Thanks, Leo
Change field value based on Service ticket status.
I want to automatically change an additional field value once a Service ticket Status changes to Closed. I can do this with an Incident but not a Service. The Status field is a selectable option for Incidents, but not for Services. I cannot bulk modify
Problem with login
Sometimes this problem happen. You need to clean cookies and data in browser and it problem go away (sd don't let you in without this operations if this text on page). It is in all browsers: opera, google, edge, firefox, ie, yandex. What we can do with
AD Import and scan schedule not working
Good day. Recently noticed that AD import and at least scan schedule stoped working. Delta and Full import both. If I disable schedule and enable the date of next run changes but nothing happens. Next schedule happens only if I disable, enable, go to
Problem with migration from Pro to Standard
Hello, We used the Professional version of ServiceDesk Plus. Now our license ran out of date. Since we use the system as an IT help desk only, we decided to try the Standard edition as it fits our needs. We have installed a new instance of Standard edition
Weird menu items at top
I have been going through the process of updating an old installation to the latest version. when I reached I believe version 12 I am seeing menus that look to be not loading correctly. I have this running on an ubuntu Linux box connected to a MS SQL
Where do you find the release notes for recent updates to Endpoint Central?
With the recent update available (Version 10.1.2228.5), where do you find the release notes for this update? We found these release notes: https://www.manageengine.com/products/desktop-central/help/introduction/release_notes.html , but they appear to
Moving multiple computers from Local Office to Remote Office takes too long
We currently need to move 50-100 computers from the default Local Office to a newly created Remote Office. Our issue is that it takes too long to move from the Local Office to Remote Office. Is there a reason why moving multiple computers takes too long?
Import Country as Sites instead of Office in AD
Hi, Under Import User(s) from Active Directory, the sites imports from the Office field in AD object. How can I change it to import Country of user to become sites. We have lots of Office globally but we want to make sure the Sites is configured per country. Thanks
return to main requetsts page after changing status to close
Hey After moving to a request as seen in the image, i would like to change status to 'close' and then automatically move to the main requests page (the previous page). is there any way to automate this ?
Cannot push update
Cannot push update for more than 50 users at the same time
Need to make an alert on anytime "password never expires" is set
Anyone have this alert and can tell me what is needed? Thanks
Asset Scan Failed after Upgrade to 11301
Hi I have a problem after installed servicedesk plus Last service pack I upgraded servicedesk pluase to 11301 And also installed desktop central last hotfix(10.1.2121.4) But now i can't scan workstation through servicedesk plus Error is:FAILED : Scan
How do you find the superseding patch?
We're doing some clean up and have come across a few machines that are missing some patches. For example. we have a couple missing KB4586793, which has a Desktop Central Patch ID of 30252 and a BulletinID of MS20-NOV3. However, it says it was superseded
Custom Policy on compliance Feature
Hi, Understand on the latest version of desktop central there is a feature called "COMPLIANCE" and wondering if there is any chance that we can upload our internal policy hardening & monitor, audit it time to time ? also aware that the current built base
BitLocker components are not installed in this system.
Hello. Why is Bitlocker not displayed if it is on my laptop and the drive is encrypted? "BitLocker components are not installed in this system. Data will be available once BitLocker components are installed." Server Central Server : 10.1.2220.10 Distribution
SNMP polling for ifdiscardout AND ifdescription
Hi - we're trying to pull off ifoutdiscards to track by interface. This is straightforward enough using a monitor, but only gives us the ifindex. How could we get OpManager to present ifoutdiscards along with the relevant interface name? Thank you.
LifeCycles: Add drop down or multi select for group field inputs in Request Life Cycle rules
When editing request life cycles, making rules that rely on group names could be improved if the field allowed you to select from a list of pre-existing support groups instead of requiring you to input text. I assume that if the group name is ever edited,
How to auto assign to group based on category
Hi, please can you advise how I can auto assign Incidents based on the selected Category to a resolver group? We only have two resolver groups, with multiple categories between them.
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices (September 29)
Hi there, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management, service
SAAS Response time
Is anyone else running into issues with how slow the system has become? We are at the point where there are times it is unusable. We have cleared cache, run browser in private, tried Edge and Firefox, tried it from home and in office and it has just become
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices ( September 28)
Hello Everyone, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Automated patching question
Our current MSP has an option for patching where if an endpoint missed it's last patch window because it was offline, it would install patches the next time the device came online. Is there such an option in Endpoint Central?
Patch Tuesday September 2022 - Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-09 Security Monthly Quality Rollup for Windows Server 2008 (KB5017358) (ESU) (CVE-2022-37969) 2022-09 Security Monthly Quality
Problem with Associate Existing Keys with Users
Hello, We have fresh install. Version:5.5.5 Build Number: 5550 Os: Windows After importing a ssh key, I try to assign this key to a user. But I have error - No Credential Available I would be grateful for your help.
CAPTCHA Generation
Hello. The login page does not generate and display a CAPTCHA code. Our users can't login because of this problem. Requests to https://[PMPURL]/captcha/j_captcha?t=0.34031247921223906 return an empty response. Please help us to resolve this problem. We
Android Temporary Passcode applied always
I noticed that the temporary passcode will be applied always, also if a passcode already exists on the device.
"Software" appearing / setting up to pick in requests: BIG issue for us
We support IT Clinical systems (AKA software) yet cannot log calls against the software in question. I would like to ask that this be developed so it can be utilised similarly to how (hardware) assets currently works. For us - our Software is NOT workstation
SSH Slowly when typing fast
Hi, I have a problem in SSH connections, when typing fast there is a delay and the characters appear random... they all appear, but something like random due to the delay. I have made several configurations that are listed in previous posts but the problem
Deployment and configure manageengine Password Manager Pro.
Hi Community. Can anyone share a guide on how to set up and configure windows server 2019, number of users is 500!
database superuser password behaviour changed
Hi, in Version 12.1 (12110) the following change has been implemented. Hereafter, the PostgreSQL superuser password will be auto-generated and encrypted for every new instance of Password Manager Pro and will be maintained in the 'database_params.conf'
Pass-through authentication in the portal
Good afternoon. Is there an option for end-to-end authentication for users who log into the Self-Service Portal? What would you not have to enter the login password, but already substituted from under Windwos? (SSO)
Access rights to user's dot files and folders are not restricted ::: Solution?
Greetings, I'm trying to figure out what the solution for the finding Access rights to user's dot files and folders are not restricted is. is this specific scan looking for dot files in the root of user's home directories that are not owned by that
[Analytics Plus webinar] The 4-step plan to fortify your organization against cybersecurity threats
Hello folks, We're excited to bring you a free webinar that details a 4-step plan to fortify organizations against cybersecurity threats . Date and time: September 21, 2022 2pm AEST | 10am GMT | 10am PST Note: In case these timings don't work for you,
Knowledge Base
Hello, I'm wondering how to set up a knowledge base in Service Desk Plus. The integrated solutions are very poor with functions and I wouldn’t call it a KB. Does somebody have experience integrating a "really" KB in SDP? Or maybe a recommendation
ME Desktop Central Agent is not sending information
Hi, Hope you can help me, we have the issue that some agents are not reporting the status to the Manage Engine server, they are running aparently with no issues. If we run the "Troubleshooting" tool the problem gets fixed. But, how to do this without
sms configuration %mobNo% variable usage
Hello, I have a particular question: my sms provider allows only one method of setting up sms via smtp protocol. To receive an sms the process is as follows: I must send an email to an email address provided by my provider with a message body formatted
Self Service Portal - Publish to AD Group
Is there any way to publish software packages to members of a certain active directory group? We seem to only be able to publish to a custom group which can't be targeted to anything AD related.
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