Free edition license change (25 anything to 5 servers and 20 endpoints)
I updated from 10.1.2138.13 to 10.1.2138.15 and saw the free license has changed. It would have been nice to know about this. I have been using a free license to test new version updates before we update our production system, this change now makes that
Ability for Users to Search Solutions in Microsoft Teams
Unless I am missing something, with Microsoft Teams Integration Enabled, the user isn't able to search for solutions. The chat bot only allows search of requests. The Solutions tab only allows search by ID, Last Updated By, Comments, Title, and Topic
Making Change Management Fields mandatory.
At the Planning stage in Change Management; We want to make Impact, Usage Plan, Exit Plan Checklist and its annexes mandatory fields. How can we do? Version : 11308
SDP additional field
My applicant implemented the SDP with the AD correctly, but it is necessary to add an additional selection type field, which allows choosing a user from those imported by the AD, the number of users was 28k, I do not know if it is possible, but in your
How do I setup an alert email if specified values occur in a log file
Hi Experts, I have .sh script configured using crontab and when it runs, it writes the output to a log file. The output can be Passed or Error. I want to get an alert email when the output is Error. Any help, I really appreciate. Thank you. Kitti
Approve Statu Report
Hello, We have two approved requests in the servicedesk. I need a sql report where we can track the approval status of two-step requests. The report can list the last month's data Can you help me? Request ID, Requester, Service Category, Site, Group,
Failed to start PostgresSQL server during upgrade
Hello, we are trying to upgrade SDP from 11.1.0 to 11.2.0 but having some difficulties as shown in the screenshot below. any help would be appreciated.
Query problem
Hi every body, I have issue with query report, support team sent to me new query report for check approve status,for excample who is approve the ticket,when i paste aquery it give me the error what is the issue? Thanks in advance
My Event Log Analyzer is not collecting the syslogs
The Port 514 is Open, still the meraki device is not getting integrated
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Browser Security Plus mail server settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Report
Hi Support team, How can i take report in custom report who is approve my request, shortly approve detalis, Is not by query report by custom report i know it is possible in query reports. Thanks in advance
Mac Agent install
Hi, we are trying to get the Mac agent installed. We are using Desktop Central Cloud Enterprise (not UEM) We can get it to install but can't get the remote control option to work. (the icon in Desktop central of the Mac's is red not green) It also will
Letters in Ticket ID?
This has probably come up before, but is it possible to add Letters to the ticket ID? (i.e. "HD60058" instead of "60058")
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.115 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.115 for Windows, Mac, and Linux. This update comes with 7 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2007 Use
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.115 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.115 for Windows, Mac, and Linux. This update comes with 7 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2007 Use
Google fixes several high severity vulnerabilities in its Chrome 102.0.5005.115 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 102.0.5005.115 for Windows, Mac, and Linux. This update comes with 7 security fixes. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity CVE-2022-2007 Use
Classify sender to external user, tikect by email. SDP
Hello, my applicant acquired SDP to be able to manage their ticket in an easier way, but there is a very important point that I cannot find in the SDP, when the client creates the tickets by mail externally, they first verify the mail domain that sends
query issue
Hi every body, I have issue with query report, support team sent to me new query report for check approve status,for excample who is approve the ticket,when i paste aquery it give me the error what is the issue? Thanks in advance
Size of "Description" field
Hello. I need to set the size of the Description field (Incident). I have modified the size in the corresponding template, but the change is not retained. Can I do it via script in a form rule? Thanks you!
Query Report on Specific Software Installed Systems
I have tried hacking together a few of the queries listed on here, but I can't seem to get it to work. I am needing a report to show the computer name, assigned user, and asset state (preferably grouped by that) for all workstations that have the software
Cannot Modify/Delete Vendor Information, shipping, billing address, Cannot update Product information in PURCHASE
Hello support, Using SDP on demand, in Purchase tab: I find there is no way to edit/delete a vendor's information, (if you have made a typo or w/e), no way to modify/delete shipping and billing addresses once is entered also there is no way to add a new product, or change a product's information (most importantly the price) after it's added. is there really no way? see attached.
thesholds against multiple elements
We are now monitoring a 3 node cluster where the 3rd node is Asynchronous so "Data Loss" is its normal state as it is not set for automatic fail-over. The threshold "MS SQL AlwaysOn - Availability Database Failover Readiness" reports this as a failure
Query to have or operation in subject field
Hi , Can you help me with query in report to get the reported generated. Requirement is if subject is A or B or C or D then should include in report.
What's Considered a "Response" for SLA's
Hello, I had a quick question regarding SLA in SDP Cloud. There are two options for SLAs, one for responses and another for resolutions. What is considered a "response"? Would it just be when a technician responds to a user through the ticket or would it also include a ticket being assigned to a techician or group? Also, is there anything else that would be classified as a "response" for SLAs other than just replying to the requester through the ticket? Thanks for the clarification. -Neil
Creating Technicians that aren't available to assign
I have some ERP analysts on our team that need to view private notes left by I.T. Technicians in Service Desk. We made them technicians to accomplish this task and assigned limited view only access. I do not want them to appear in any incident or service
shotcut creating problem
[ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] Started to process Shortcut configuration [ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /client-data/1/domains/energobank/1515/shortcut.xml [ 2012-04-10 16:36:00:700 ] [ 2228 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty! [ 2012-04-10 16:36:00:700 ] [ 2228 ] [INFO] InternetGetRequestEx : DesktopCentral Server & Port -> 192.168.11.24 : 8020 [ 2012-04-10 16:36:00:715 ] [ 2228 ] [INFO] InternetGetRequestEx
Email to service request
how can i setup Email to service request we have a general email for service desk however i want to setup a rule if we receive an email with title Employee creation request it will create a service request . Please advise Thanks in adv
Need help. How can i link an existing task to a specific project. How can i do this?
Hi there. Need help. How can i link an existing task to a specific project. How can i do this? Thank you.
Data not available.
Most of device packet loss Data not available. on opmanager. kindly help with this.
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Patch Manager Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Auto assign technician when replying to request
Hi, I would like to auto assign unnasigned ticket to technician when this technician is replying to ticket and only if technician is from specific support group ex.:"IT-HD". it should be triggered when replying from application as well as replying by
Chat Integration - Cisco Jabber
HI, Doubt this will happen - but I'll take a shot. We use Cisco Jabber chat and I see that SDP has some new chat integrations coming, slack, telegram. Any chance of Jabber integration? Chat Enhancements Integration with other chat tools, such as Telegram,
ServiceDesk Plus - Mobile App Questions
Hi, I have a couple of questions about the mobile app. Is there any way we can add our own branding to the app? Is there an easy way to track requests logged via the mobile app? We would want to report on the app's usage across the business etc... Are
New languages support in ServiceDesk Plus Cloud
Dear users, We are excited to share the ServiceDesk Plus Cloud is now supporting 34 languages. Languages released in this year(2022) Estonian Latvian Greek Bulgarian Romanian Macedonian Lithuanian Flemish Danish Icelandic To know more about supported
Excluding a single host from automatic patch deployment
I have one remote user whose machine I need to patch only at weekends. Currently I have a custom group to which I add everyone but him so I can apply patches to everyone else more often, but I'd prefer to use a dynamic group for that, but to exclude just his PC. However, the exclude option doesn't let me chose a machine, just types of machines. Any ideas?
Mobile Devices have disappeared from MDM
I migrated from solely using MDM to what is now Endpoint Central and initially all of the items in MDM moved over, and where visible in Endpoint central under the MDM tab. Recently the remaining phones have disappeared from the MDM tab, but the devices
Survey report
Hi, Survey report is always at 87% Why?
Business rule is not working after editing fields
We have created business rule for group auto assign based on a field ( Say A) selected by the user. But when user edit the field A later group is not changing. it is suppose to change as per the criterion. Kindly assist
How to recover a deleted Request id?
Hello, if we delete the request id, how can we recover it?
ServiceDesk+ integration with AD Manager
I have ServiceDesk+ integrated with AD Manager. I have the custom action setup to populate the fields from the request template to the appropriate fields in AD Manager. However, on AD Manager, I have multiple Templates per Department depending on the
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