[Resolved] Temporary patch scan and deployment failure in certain systems
Hello everyone, On 18th September 2022, there was a technical glitch in Vulnerability Manager Plus that caused a failure in patch scanning and deployment. The issue was faced only by those users who had initiated/scheduled patch DB sync between 02:00
[Resolved] Temporary patch scan and deployment failure in certain systems
Hello everyone, On 18th September 2022, there was a technical glitch in Patch Manager Plus that caused a failure in patch scanning and deployment. The issue was faced only by those users who had initiated/scheduled patch DB sync between 02:00 a.m. to
[Resolved] Temporary patch scan and deployment failure in certain systems
Hello everyone, On 18th September 2022, there was a technical glitch in Endpoint Central that caused a failure in patch scanning and deployment. The issue was faced only by those users who had initiated/scheduled patch DB sync between 02:00 a.m. to
Analytics Plus virtual training sessions for beginners and experts (Combo)
Hello there, We're delighted to bring you our first ever combined training sessions for beginners and experts. Spread over a span of two days, you can get hands-on training from our in-house experts on creating insightful dashboards and reports. The
Unable to close or delete Projects
Hi There are some old projects in our system which need to either closed or deleted. The technician created this projects left and AD account doesn't exist now. As a project admin i am trying to delete this project but i am getting the below error message.
How to auto-send a file to a requester if a technician edits a form
I am new to ManageEngine but working to set up a work request system for my company. Reviewers and technicians have a field called "MOC Required?" which gets a simple "yes" or "no" from a drop down menu. Is there a way to script the field to automatically
[Free Training] Step up your server and application monitoring game!
We are back with our second set of free training series for the year! In this series we will be discussing how you can tackle real life server, VM, and cloud monitoring issues using ManageEngine Applications Manager. We will also brief you on the latest
extract request but description is shorten
Hello, i need to extract some requests from Supportcenter. One solution is to do a report and extract by .xls But i have a problem, "description" seems to be shorten with "...". Exemple : in the last request shown there is a picture and so only "..."
[SDF-60192] SDP onPrem - CustomView of Solutions
Hi we want to have a "CustomView" of the solution in SDP, the current / original view is not realy useable. In the overview we need only the Title/Topic of the solution and not the additional of the first lines from the body The yellow marked field should
Manage Engine Applications Manager service not starting.
We are using "Application Manager of Manage Engine 15". For the last 4 we are unable to open it. When we try to open it, "unable to connect" shows on the browser screen. When we start it from the services list it shows running but after a few seconds
how can I approve the roles
i created roles but i can't see from where i can approve the roles.
MSQL or PostgreSQL (built in) !!
Dears, I’m confused, with any scenario, it is preferable to deployment PMP, knowing that I’m targeting 300 users, 10 will have Administrative privileges. So, should I deploy it on separate MSQL or PostgreSQL will be ok ?
Cann't establish Remote Desktop !
Hi, I deployed the PMP successfully, and I add the resource and accounts. Also, the Auto login helper is configured properly. But I can't start the RDP session I always get "Please wait while connecting..." Any suggestions?
Project risk tracking
I would like to be able to track project risk (defined in a manner that we choose) for every project and have the ability to report on organizational-wide project risk for our project oversight committee.
ServiceDesk Plus iPhone APP deploying with XML Configuration
Hi SDP Team, i want to deploy the ServiceDesk Plus App on our company iPhones and didn´t find something about XML configuration in the knowledge base. Is there a way to deploy the app with configuration file ? the goal is configuration of the SDP Server
API Response Error - Status Code 3001
Hello, I am trying to query the CMDB endpoint using PowerShell, please see example code below: $url = "http://localhost:8080/api/cmdb/ci/list/all" $apikey = "myKey" # Note this is redacted $token = @{"authtoken" = $apikey} Invoke-WebRequest -Uri $url
Connecting a request with Asset Management
Hi All I am a new user for Managengine. I want to ask if it is possible to connect a request with an asset. I have template for requesting an asset and I want to connect this request with an asset so that for example I have 3 items and a users request
User Defined Fields Used to Create Dynamic Subject Lines
Hello, I have created a Service Request Template for new Teacher account creation. Within this template are user defined fields that I would like to have populate the subject line when submitted. I have attached a screenshot to help explain. Thank
New reply on closed ticket - behavior
Good Day, If a Requester is answering with an e-mail to a closed request, we are currently using the option "Append the reply as conversation to the request and notify technician." However, the Notification for the technician is very small and often is overlooked. If we use the option "ReOpen the request always.", the technician is forced to go through the whole Life Cycle of the ticket again. If we use the Notification Rule "Alert(or Notify) technician by e-mail when there is a new reply for the
"Resolved" requests aren't reopened after the Requester response
Hi, Before, our requests were always reopened after they were resolved if the client sent a response (from "Resolved" to "Open"), we base our quality management system using this flow. After the Update (10.0 Build 10014) something changed, and the requests are NOT reopened, they remain in "Resolved" and the answers are attached, the status of the request doesn't change. Is there any way to change this? Thanks!
Requests automatically reopens after closure
I recently upgraded to ServiceDesk Plus 8.2 build #8210. After this upgrade, I'm having problems with closing requests. When I close a request, everything looks ok, with no error messages. The request is also removed from the list. Within a couple of minutes the request is automatically reopened (with no user-interactions). I have not changed any settings for many months, and this problem occured only after this last upgrade. This is kind of annoying as when the request is reopened, it also sends
Requesters able to re-open tickets.
Hi, Using settings below a user has still been able to re-open a ticket by replying to a ticket. Do you want to allow Requesters to reopen their own requests ? -> Set to "No" When the Requester replies to the Closed requests. Perform the following: -> Set to "Append the Reply as conversation to the request and notify technician." The history show the ticket was merged (I assume to create a new ticket) Request Merged , Performed by : <USER> Request ID 3809 is added as conversation for the request.
Email replies do not re-open a closed ticket anymore
We recently upgraded to 5.5.0 and love most of the changes and new features. However, one thing that I have noticed is when a user sends an email reply to a ticket that we have closed, it no longer re-opens the ticket. Is there a way to change this? There have been times when we thought that we had completed a ticket, and closed it, but the requester sends in additional info and we would like the ticket to automatically re-open. Now we have to search through old tickets & manually reopen it. The
disable automatic re-opening a ticket by requestor
When we change the status of a request from "open" to "resolved", our users receive a notification. When they reply to this notification, the request is automatically reverted to "open" status. Most of the time, our users only reply with "thank you" or anything like that. Is there a way this reply can be added to the request but the "resolved" state is kept? As far as I know, the setting is only about a "closed" request under the "General/Self-Service Portal Settings" list. We currently use SD+ build
Requester reply to a closed ticket does not re-open or create new
I have tried two different settings for service desk and neither are working in how it handles responses to closed requests. Initially I setup service desk to always create a new request when a requester replied to a close request. Unfortunately it never did create a new request and the technicians were missing the responses as they look at only open status requests. I changed the setting to reopen the existing request if the requester responds within 7 days or after that time create new. We tested
Prevent the re-open the resolved tickets
Dear Team, I would like to prevent the re-open the resolved tickets after 2 days from resolved date, in configuration there is one option to prevent replying for ticket at all could you help me to resolve this issue. Thanks in Advance
reopening closed tickets
hello all, am wondering if there is anyway to reopen the ticket automatically. for example, lets say that i closed the ticket, and after couple of days the requester noticed that there is something wrong with the resolution, can he do somthing to reopen the same ticket !? i hope its clear. thank you. ahmad
Stopping Closed tickets from being reopened
Hello I want to stop any closed call from being reopened. I have set some Field and Form rules that partially stop it but we can still change the status within the Resolution tab. "Update request status to" has the option there to change it and I cannot see a way to hide it when status is closed. Thanks
Multiple new employee onboarding
Hello, We currently have a template with resources and tasks for new employee onboarding and offboarding. The template also includes and approval process. This works great when there is one person being hired! We are starting to hire in groups of 30 or 40 users and this process would quite cumbersome. Does anyone know of a better solution?
MSU installs
I need to install an MSU I created a package. Software Deployment >> Add Package >> select EXE / APXX / MSIEXEC / MSU I selected From a shared Folder In the Installation Command with Switches/Arguments field is the network path to the .msu Do I need switches
Outride the challenges in application and IT infrastructure performance monitoring!
The final season of Applications Manager's free training series for the year is here! Register now and learn how to eliminate the most complex application monitoring issues and improve your application performance with our experts! Register now! Time:
Problem while creating new custom function
Hi, when I want to create a new custom function or view existing ones, SDP cannot show anything and It gets stuck in the loading part. here is some screen shots in attachments. My SDP version : 12007 My DB: SQL Server
Report - Actual time spent from OPENED Requests on report
Hello. I am needing to be able to generate a report that brings me a list of all the requests where the Actual Spent Time value is greater than 8hs. I have a monthly indicator on requests with more than 16 hours of work and I need to be able to have a
Google fixes several high severity vulnerabilities in its Chrome 105.0.5195.125/126/127 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.127 for Windows, and 105.0.5195.125 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 105.0.5195.125/126/127 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.127 for Windows, and 105.0.5195.125 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 105.0.5195.125/126/127 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 105.0.5195.127 for Windows, and 105.0.5195.125 for Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Auto-Assignment Update
We'd very much appreciate it if the Technician Auto Assignment were updated to be more flexible. It'd be terrific if we could have multiple autoassignment "rules", based upon criteria such as the day of the week or the time of the day. From there, being
Custom table style view for reports
É possível criar uma visualização de widget de tabela para um relatório personalizado? Se sim, como posso fazer isso?
Adding a New User to ServiceDesk.
Hello, we have an issue adding a new user to SD. We usually use LDAP to import new users, but for this one user, we had a FAILURE importing. We've added users before and after this user, successfully. For this user, we had to manually add him. But, when
Nombre del solicitante en respuesta/reenvío
Cuando se responde al solicitante no devuelve los nombres del solicitante. Solo podemos ver las cuentas de correo electrónico en lugar del nombre del solicitante. El problema lo tenemos únicamente al responder o reenviar un ticket. Es posible vincular
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