We are excited to announce that our remote monitoring and management (RMM) solution, ManageEngine RMM Central, can now be integrated with our very own professional services automation (PSA) and ITSM solution, ServiceDesk Plus MSP.
Highlights of this integration:
Get comprehensive information about IT assets like hardware and software assets installed in the computers in your network.
Automatically log service and configuration requests made by users as tickets.
Install software packages from the ServiceDesk Plus console.
Add the reasons for remote connections as work log entries to a request.
Simplify fault resolution processes.
Minimize the downtime of network operations.
Improve network management efficiency overall for multiple customers over different probe locations.
Provide uniformity over the fault management process.
Note: The RMM Central and ServiceDesk Plus MSP integration is available starting with build 10.1.40 of RMM Central.
RMM Central team
Have a great day!