Masterclass 2022, Season 2 - Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 26)

Hey there,

The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management; and IT asset management using graphical life cycles and workflows.

Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, triggering tasks, and more.

Here are the key takeaways of this episode:

Step-by-step procedures to build request, problem, and asset life cycles
Configurations to automate multiple actions, including mandating and updating fields, sending notifications, creating tasks, executing custom functions, triggering webhooks, and aborting processes across life cycles
Multi-stage change and release workflows with automated approvals, user notifications, field updates, and more
Task dependency mapping to trigger tasks in sequential order
Gantt charts to map milestones and tasks across projects