My Approvals widget missing in Self Service Portal
Hi, I have the "My Approvals" widget setup on my self service portal settings but when the users log in, the area of the screen is blank. I have added screenshots in edit mode and when a user is logged in for reference. I did search the knowledge base
My Dashboard missing in version 14?
HI Is 'My Dashboard' missing in version 14? Version 13: Version 14: Allot of my technicians rely on 'MY DASHBOARD'. They use it all day every day. This is bad for us.
High severity vulnerabilities detected in OpenSSL 3.0.2/3.0.5/3.0.7
Hello everyone, OpenSSL has released a list of vulnerabilities detected in 3.0.7 (both in 32-bit and 64-bit versions) in case of Windows, and in versions 3.0.2 and 3.0.5 in case of Ubuntu. Vulnerability Manager Plus detects these vulnerabilities for
remove options category - how
Hello, I need to remove categories without one of them. Using $CS.removeOptions("CATEGORY",["cat1", "cat2", "cat3" etc.]) i need to specify all of categories to remove. Is there any negative function to remove options except cat2 for example?
License for distributed scan
Hi I want to setup a distributed scanning architecture (an SDP as a central and two Asset explorer in scanning mode) and now I wonder if it needs both service desk plus and Asset explorer license or only SDP license is enough?
Webrdp and websockets not working with Nginx Reverse Proxy
Hi, It seems like i am having some issues getting WebRDP and Websockets to work in general. I am using Nginx reverse proxy and i do not get notifications, chats do not work correctly most of the time and worst of all. WebRDP does not work at all. it
Permissions Difference between Service Account delegation & Domain Admin Group membership
Hello everyone. I'm currently working through configuring ADManage and a couple other Manage Engine products. I'm not really thrilled about putting a svc account user in the DA group, and am looking into the user delegation strategy to achieve the rights
How to restore deleted AD contacts with ADManager Plus?
No IT environment is immune to accidental deletions or modifications and your organization is not exempt from this either. Accidental deletion of Active Directory information can bring your organization to a stand-still with a domino-effect starting with
Things that has been moved or removed?
Hi, I have some issues with the new update. The auto update every 3 min. Where is that function to day? If I want to assign a request fast by ticking it of to another technician if comes with than error. "The following request to not be assigned". Why
Change field background color
Hello, I wonder if there is a way to change the background color of a field when it is completed For example, a field indicating "useful" but not mandatory information is by default with a red background that becomes white when it is filled in. Kind regards
Resolved tickets are not getting closed
Hi I have a problem that the resolved tickets are not getting closed even I set the rule for it to close after 3 days
Export , then import tickets into newer version of SDP
Hi, We are trying to update from our current build 11100 to 11200 but our upgrades keep failing with a corrupted database. We were wondering if its possible to export the tickets we have, the uninstall and reinstall the latest version of SDP, and then
The best high availability solution for App Manager & Op Manager themselves
Hi guys. Could any one please let me know that, what is the best high availability solution for App Manager & Op Manager themselves. First of all, it is so important for me to make a high available monitoring for our company, and when one App or Op Manager monitoring goes down, the other one could work instead of it. Thanks in advanced.
High availability for Application Manager
Hello, We're looking for a tool to guard our systems. Most of these systems are high availability systems or at least 2 servers doing the same job. For Application Manager we expect the same. It needs to run at least 99.95% of the time. Is it possible to run it on a W2003 Cluster or is there another sollution to run Application Manager like a high availability application? Regards, D. Berns
Jira cloud integration
Hi, Has anyone successfully integrated Jira Cloud into an on-prem ServiceDesk Plus? I'm a littled puzzled as to what to write in the server name field. /Rasmus
change menu point
hello people, first of all thank you very much for wanting to help me, i hope there is a way i can customize the menu in servicedesk plus with my own items, e.g. the url to plesk admin or something similar.
Maintenance tasks in the cloud version of SDP?
Hi Guys, In the onprem version of SDP we could use Preventative Maintenance Tasks to automatically create a ticket for the weekly tasks due on that day and have it run each week/month. We have now moved to the Cloud version of SDP and cannot find a similar
Project Management Request - KanBan
I like the project management module. It is very basic, but has value. I would like to request the ability to see projects in a more SCRUM friendly format. Being able to organize tasks on a board (KanBan) similar to how Jira does it would be fant
Latest version Download?
System is indicating the the latest version build is 10.1.2228.8 and is recommended for update. When I follow the download link I only see 10.1.2228.5 ? The notes show the bug fixes for 10.1.2228.8. From other posts I see users have downloaded 10.1.2228.8
database superuser password behaviour changed
Hi, in Version 12.1 (12110) the following change has been implemented. Hereafter, the PostgreSQL superuser password will be auto-generated and encrypted for every new instance of Password Manager Pro and will be maintained in the 'database_params.conf'
Scheduled patching
Hi I think i am going to know the answer to this question but thought i would Ask away!! We use the cloud version of Endpoint Central. Is there a way to set the patching to run at a set time?. The setting "Install After" seems to be random. if i set
Advanced Search
Did a recent update get rid of the advanced search function? I used this feature pretty extensively to find requests that fit specific criteria without having to go pull a report. Since we updated to 14000 I have not been able to find the advanced search.
Auto Replies to new ticket based on Subject
I have a need/want to set up auto replies to tickets based on the subject line of the ticket... so if a user submits "I need help with my printer" it would see printer in the subject and then send a pre-made reply template with "Printer Troubleshooting
Default Asset Selected for Users
When most of our users generate a new request their workstation is automatically included in the Asset field, but some of our users have their monitor or docking station automatically added instead of their workstation. Can anyone explain to me why this
10MB Attachment size restriction in ServiceDesk
Is there a way to increase the total attachment file size to something above 10MB? Currently it states "Click "Browse" to select a file. You can attach any number of files for a total of 10 MB" Thanks Gary
Changing default legend in SDP Cloud, Tech Availability Chart
Hi guys, We are running the cloud version of SDP and instead of having the legend as below... Is it possible to have headings such as "In Office", "Annual Leave", "Training" with the appropriate colours? Thank You
Closing by reply
Dear ManageEngine support team, Is it possible to close a ticket by replying to the email we received after submitting a request? Let’s say the subject will contain the key word in addition to the hashtag ##ticket number##. Mail details can fill the
adding an incident catalog category
Hi. how to add a new group to the incident directory so that the incident template can already be added to it? Looked all over, couldn't find it quickly
Upcoming enhancements in general,changes,projects,releases
Dear users, We are elated to announce the upcoming enhancements in general,changes,projects,releases.Below is a brief run-through of the same: Enhancements General You can now configure and customize announcements as banners. You can now create
Asset details
Is it possible to show users the details of his assigned devices in SDP. Homescreen -> widget - my Assets
[SDF-91966] Response SLA
Hi, IS there any option or filed form where i can get to know the response SLA remaining time like below SLA time? Thanks Mostafiz
setting up a domain for users
Hello. configure sso to login to SD . Previously, all users and specialists were added via LDAP. If you log in via SSO, a separate account is created - it has a domain specified, but those already created do not. How to add a domain for all accounts so
oAuth Settings Not Working
I cannot get ServiceDesk to authenticate using oAuth methodology. I have setup the settings multiple times in both Azure and ME ServiceDesk Plus, but when the Authorisation window appears it shows the user is currently signed in, i select that user and
MFA hardware token screen hangs
So we've had this on a few random servers out of the blue where you login via RDP, click Microsoft Authenticator and the screen just hangs until the timer runs out and kicks you out. But the timer never stops, if its at 1:54 and you click next, it hangs
ADSSP Audio Captcha
Hi, Is there a way to change the langage of the audio captcha ? Even if the browser default langage is French, the audio captcha is in english. Thanks Regards. Anthony
ADSelfService Plus Technician Login
I set up my Active Directory account to be a Technician, being that I have push notification MFA setup for my AD account and I was expecting the login to generate a push MFA verification. However, it didn't and I can't seem to find if this is an option.
Time difference issue
Dear All, I have ops manager pro edition Build number 12.5.585 , and I need assist in change time difference, anyone can help ?
Custom request trigger - $CC_Users parameter not working as expected
HI If I create a new custom request trigger: Do you see the parameter #CC_Users? If I get an emailed request where the CC'd users are support groups it does not send the notification. If I change nothing but the $CC_Users to $Group_Members it sends the
14004 Update
Has the 14004 upgrade been revoked? I see the 14003 upgrade but SDP is reporting that the newest version is 14004.
Automatic Reply Template
Does anyone know if I can have a reply template to be auto sent whenever a request comes in by email mode. I have tried to do this with a business rule but it is not possible. I also looked at custom triggers but can't find a script that will do this.
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