how to backup or delete old data?
hi NFA data is too huge,the data in one week is 10GB,how to delete old data?
Start OpManager as service
Hi all I need to start the OpManager on my linux automatically. I tried put into rc.conf. It failed. I try to login from SSH, I can start it, but as far as I closed the connection. OpManager closed. Is there any way to start the OpManager with the system boot up? Thanks
Cisco As5300
Dear Support, I added my cisco AS5300 device to the OpManager and it does not show me any interfaces and also it sends me a wrong alert. I am currently monitoring 2 cisco devices (Cisco 7206 and Cisco AS5300) I have setup a notification profile and associated to my cisco 7206 only. The problem is when the interface goes down on AS5300 device, the OpManager sends a notification that is associated with cisco 7206. What is the problem?
pass URL's in alert message detail
I need to be able to pass URL's in alert message detail of the event log alerts is there a way i can do this? Please let me know how to proceed
Server 2003 & Windows XP Resource monitors not collectin
I have the SNMP service configured on these systems with the public community set. Windows 2000 systems configured identically work. All of my XP and Server 2003 systems do not work. I have rediscovered since configuring SNMP and I have my blue star. I have no data for my default Mem/cpu/disk monitors, when I go into a trap config and click "Test Monitor" it shows "The Monitor did not respond to the test request" If I manually add a different monitor like "% disk use" it shows me a list of disks
attaching file to solution
is there anyway to attach a file to a solution. i need to attach an image file for requesters to download and print in order to program bar code scanners. I saw an option to attach a file when making a request, but was not able to when adding a new solution or even publishing that request as a solution. Thank you
snmp v3
Hello, I�m trying the opmanager demo, and want to setup snmp v3. In the MibBrowser only see snmp v1 y v2c. Is there any way to set snmp v3?? I have not found nothing in the documentation. Thank you very much!! Jesus
.war version
hi, i'm evaluating app manager. and i'd like to run it on a machine that already has tomcat and mysql running. do you have a plain old war file version of it? so i can just throw it in my webapps directory. if not, do you have any instructions on how to set it up using an existing instance of tomcat and mysql? thanks. --alex
Unable to gather CPU Utilitization / other Resource Monitors
I'm currently trying to monitor a Compaq Server running Windows NT. I see the Blue icon next to the server name, but unable to gather the CPU and other resources monitor; i'm however able to get the information from the vendor specific monitors but it doesn't show up on the front page or the device dashboard. Any help please.
Notification Suspension --- This only exists in java client?
I haven't seen on the web client the "Notification Suspension" configuration. Is this something that has not been ported over from the java client? We want that functionality to exist via web access. I use OpManager more than my counterparts, so while I know I can do this from the java client, I don't feel that there should be a challenge for the user, to discern which client to use for something simple like suspending notifications on a device, while it is being worked on. Thank you
need an assigned to custom field
need an assigned to custom field. in the alert screen when an alert is acknowledged i would also like to have a custom assigned to field option. for example alert is in an acknowledged state and it can also read assigned to server operations. Please let me know how i can do this. thank you
Report
Hello, Is-it possible to get a pdf report (cpu, memory) for a server selection (not all server in the database) ? Thanks. Rgds, Romain
Not loading
Hello I have installed the Service Desk Plus this week, selecting the 30 day trial. However we have been having problems with the stability of the product, where the service keeps shutting down. Now it is not loading up at all. The specs required are all ok except the memory which is just over 256. But no other applications are running. Not sure if the latest service packs need to be installed as i cannot check which build we have as it is not loading! Any Help much appreciated. Thank You
DHCP and Inventory
How can i maintain the inventory in the DHCP environment. I want to implement service desk in this scenario. Please help me to go ahead. I am not able to forsee what issues will develop once the ip is changed of a previously scanned machine.
Opmanger installation for Windows Service start/stop
Please tell me fast what kind of installation (full opmanager) on windows server has to be done so that i can monitor services on that server. Or Does Opmanager gets installed by itself when i give the administrator password of that server to Opmanager?? Plz answer this fast..
No devices to add for common U/P under Quick Config Wiz
I'm trying to add a common U/P for my windows servers, but when I get to the point to choose what devices to apply this password to, the list is blank. I've got the devices for all the other Quick Config items, just not the Windows U/P one. I'm using 5.5 build 5510. Any ideas?
Service desk didn't work Thai character
Hello, I interating s/w service desk plus. After testing we found "When we need to input the request in Thai character on screen are correct after we click 'Save' . It can not read Thai character. Please help to confirm solution Cherd.
Availability Reports / UPS monitoring
Hi People Thanks so far for a great product. We're running tests atm to see whether it's mature enugh for live usage, and we have come across a number of issues. 1. Availability Reports. Strangely enough, the graphs showing the availability, is somehow wrong. Fx. the percentage for, let's say 7 days, show 99,96, but the bargraph shows only 3/4 filled. Other bargraphs also shows almos 100% filled, put has a percentage around 86. I looked at your demo, and I noticed that all your percentages was written
Oracle 10.1.0.4 connect time
There are 6 oracle instance monitor. Only one of them shows the correct connect time , other five has values around 20000 msec. tried to connect db from command prompt by sqlplus and not waited 20000 msec. Any idea ?
SNMP
I am running Opmanager 5.5 build 5510, I have the snmp service configured on my servers. When I try to confirm a device, I keep get the error "Please check whether the device is SNMP enabled and check the community strings. Everything looks good on my end, can you please help?
Device Support
We just bought OpManager and I am setting up my devices. I have a couple of devices that I'd like to get data/graphs from. Avocent KVM switch DSR2010 Brocade Silkworm fiberswitch NetApp F740 Filer It would be cool to see the fiberswitch in a similiar view to network switches with each port, etc... I have MIBs for these. Also, if I have WMI setup to monitor event logs on my windows servers is there any benefit of having SNMP setup too? Is there a difference between the two in what data you can get
Jboss 4.0.2 support
jboss 4.0.2 monitor available or not ?
install on a Sun Cobalt Raq 550
Do you have a way to install on a Sun Cobalt Raq550? Leec
Unable to scan certain subnets
I am testing out OpUtils build 3140. When using the IP Address Manager I am unable to scan a subnet of 10.11.183.32 (mask = 255.255.255.224). OpUtils gives me the error �Please enter a valid subnet address not IP address.� I believe this is a valid subnet address. How can I get the software to scan this range?
service desk password
SO, I did it. Ive lost my service desk password. is there any way to set it back to default? admin/admin or a way to change it with out knowing the current one? ~Iris Admin team
hide unmonitored interfaces from cust view
Hi, Is there anyway to hide interfaces from customer view? I can see the value to have inactive interfaces such as inventory needs. However, I would like to be able to simplify the customer(read only) view so they will not get confused by those extra "noise"... Thanks, Min
Windows DHCP Server false alarm
I have a Win2K server running a DHCP Server. I add the corresponding Windows Service Monitor, but opmanager tell me the service is down. Though, the service is running (and working) any idea ?
Several questions... remote agent, downtime, admin rights
Are there remote agents or do you have plans to include remote agents in the future? Is there a way to schedule down-time by network (ip range)? Are there supposed to be functions only "admin" can do? I have a user account with full access, but can't add a down-time schedule. Thanks in advance, JP
user roles ?
What is the diff between different user roles ? why will i need a 2 user or more license pack ?
Resove DNS on Reports?
Is is possible to resolve DNS on the Consolidated Reports?
Features for the upcoming release - OpUtils 3.2
The following features and enhancements are planned for the next release(3.2) of OpUtils, which is expected to be released in Mid-July, 2005. 1. Port Scanner - A new tool to scan the tcp ports of a given device - Ability to scan multiple ports - Options to mark known services and ports2. Switch Port Mapper Enhancements - Ability to add multiple switch inputs - Retrieves VLAN IDs of Cisco Switches and appends with the community string internally - Ability to schedule the tool to run at specified time.3.
Licensing Question
We are currently evaluating Service Desk Plus, and would like to understand the licensing better. We have 2 technicians within our company, but use outside consultants to help us with special projects. We want to be able to assign and track tasks that the outside consultants are working on, but they would not need access to the system. The evaluation version says it is limited to 2 technicians, but the sample data has many listed. Is the two technician limit a concurrent user limit? In the production
WindowsXP
Does OpUtils support WindowsXP ? When this is installed on WindowsXP, is trouble caused ? Thanks, Jiro
Additional information on Linux Processes
Hi, is it possible, or even supported at this point to obtain additional information on a process other than the health, availability. I am particularly interested monitoring the cpu and mem consumption of a process id, similar to that of the 'top' utility. Thanks Kieran
Found a bug?
I have a router being monitored by opmanager, or should i say i used to have it being monitored. I made the mistake of setting the monitoring interval to 0 minutes, and instead of giving me an error, it now says "unable to find the object : followed by the router's address", when i try to go to the snapshot page. If i search for the router, it is still listed, so i can not add it again. Is there any way to recover this device, or remove it and add it again?
MySQL problems...please reply
Hi, my name is Paolo and i write from Italy. I don't speak a good english, sorry... My problem i think is simple: i have installed the NetFlow Analyzer software, so i have configured the router interfaces and all is ok. I received the netflow message and i see all the good graphic on this web browser. So, i have see that this software save a copy of all the data that flow in my pc in a database SQL, is correct? the path is: c:\AdventNet\ME\NetFlow\mysql\data\netflow So, if i want to open one of this
Two questions
We have Netflow Analyzer 4 running. I have 2 questions. Firstly does the Netflow Analyzer web interface support HTTPS. We are thinking of running it on one of our firewall DMZs and we only allow secure HTTP thro the firewall. If not is there any plans to use HTTPS to the Netflow web interface in future versions? Secondly we can never get the "shutdown netflow analyzer" option to work on our netflow server. When we select it from the start menu the window pops up saying it is shuting down but it never
Scanning other ip range
Please help to Scann other ip range or atleast integrate results of two opmanger server into one !
What's the difference between...
...a "standalone" URL monitor and a URL monitor attached to a server? Can I assign a notification profile to a "standalone" URL monitor? thanks a lot, alec
URL monitor bug?
I can add a "standalone" URL monitor called "www.mysite.net", but when I come to edit it, OpManager says that my monitor name contains special characters. It's the periods that are causing the problem. alec
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