ServiceDesk Plus automatic cleared

ServiceDesk Plus automatic cleared

hy everybody,

is it possible that requests to become automatic closed status?
useful for system-mails, for example NTBackup informational mail.

this informational mail comes from OpManager in Servicedesk Plus.
OPmanager has marked automatic this mail to cleared.
how can i close this informational mails automaticly in servicedesk plus?


thanks, chris









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