Attachments handling on open request
Hello,
I'm testing the Service Desk to see if can suit my needs.
We use attachments for complete the description of the request and I got 2 question about that.
When you Forward the Request the attachments are not included, there isn't the possibility to include that "field" in the "Email Template".
It is not possible to include the attachments present on the request to the notification mail sent to the technician?
Second question.
If the attachment is edited and saved, I save just a copy of the original one on my local machine. I want to save the attachments on the server so other can see the changes. Is that possible?
Thanks in advance,
Fabrizio
New to ADSelfService Plus?