cause of high CPU utilization?
I just installed the free version of application manager. I wanted to test it based on a quote from the products page: "Monitors overall CPU utilization and shows which processes are consuming what amount of CPU" I have it set up to monitor a single Solaris server and cannot figure out how to get it to show me the processes that are using the CPU and in what amounts. I'm using SSH as the connectin mechanism. Suggestions as to what I am not doing?
Change Availability to Up when in Maintenance can't be saved
If I select the checkbox under the Global Settings/Change Availability to Up when in Maintenance and save the changes and then browse to a different page and then back to the Global Settings the Change Availability to Up when in Maintenance checkbox is unchecked. Thanks for any help! Greez Andy
new patch for passwords that have a numeric zero
you mentioned on the phone that there was a patch to accommodate or handle passwords that have a numeric zero "0" as a part of the password. What is the status of that patch? thanks
how do enable EventLog listener port 513 on W2K
Howdy, question - the readme doc notes that EventLog listener is port 513. I have cports running and I do not see it. I have confirmed that I can access the server where the eventlogs are located thanks
graphs not showing warnings/errors
I have been able to successfully access several servers as part of the product test and it looks good. I see the "successes" and "informations", but I do not see anything thing else in the graph. Now, I can go to section immediately below the graphs and click on errors and warnings and see the detail. Why are not those showing in the graphs? thanks
changing archive directory
Hi How can I make the program store files in a folder of my choice? Not the default /root/AdventNet/ME/Firewall/server/default/archive folder regards Eric
Can I track illegal software with this?
Hi, I am new to this product and would appreciate if someone could shed me some light. A question that I have :- Can this product track illegal software activites running on users' PC in my company? For example, I do not want users to play counterstrike and use up the bandwith. Or I do not want users to infect her PC with an email virus after she quietly install a pop3 email on her PC. If yes which service should I activate? Tq.
When ????
I so anticipate your next release when it will be published
How to scan workstations with winXP SP2 and firewall active
Hi, I'm evaluating ServiceDesk Plus, but I've a problem with my Windows XP SP2 workstations: how to scan workstations with Windows XP SP2 and firewall active? Witch TCPIP ports do I need to open in the firewall of the workstations? So far I'm loving ServiceDesk Plus, although I thinks there are several features that need to be added. Best Regards Sergio Santos
changes made by technician only show "admin"
Updates to any of my request done by my technicians through the webinterface show up as "admin" instead of their names. See attachment. Also, while the text collapses, the actual section does not. Any idea?
Request ID issue
I have notice that the request ID jumped from 30 to 300, any help would be great. we are using the following ServiceDesk Plus Version : 4.1.0 Build Number : 4112
Monitoring Solaris 5.8 processes
Is anyone monitoring processes on Solaris 5.8? I'm unable to find where to have OpManager check a process by name. There are certain processes running on our solaris boxes that I have to monitor and get alerts if the process has died. Thanks!
Old hostname used in drill-down details
I found that the hostname that OpManager originally finds or names a device is used for detail pages even after you rename the device. This happens on all devices regardless of how many times I rediscover or delete/add them. Take for example a Printer I added that has a hostname of Lxwwekmks2 stored in the printer (random hostname from the factory - Lexmark). I rename the printer to it's proper name, but when I click on an alarm, history, or any detail screen, the device is named Lxwwekmks2 instead
Scalable maps
Hello! I am trying to plan out a network map layout that will allow drill downs to that would be easy to read when displayed on our NOC wall. We have WAN links all over the country and many will be in the same state so the icons are way to big. I have started making 10x10 pixel dot icons to place on the USA map to represent locations in different states but this may also get crowded. My problem is that I need to display the entire map but also be able to drill down to the state level and even city
Memory Usage with Windows Storage Server 2003
I am showing exactly twice the percentage of used memory on all my NAS boxes running Microsoft Storage Server 2003. I deleted one of them and added it again but to no avail. In Any suggestions?
port mapping
Hi, I'm monitoring Cisco 2970 and port mapper does not show any connected devices, although it show the switch informaiton properly. What can be done to manually configure the port mapping ? Lahav (lahavs@ixi.com)
All Servers Disk Usage Report
Hi, All Servers Disk Usage Report dont work correctly. Is't active on all server but repport show other monitor. Regards Olivier Do not read this message. That works very well. It is a problem of configuration of monitors. Thank you. Olivier
Notification
Looking at the Notification options in OPM5.6 I cannot see a way to create a profile which sends to more than one user? For instance - we have two child domains in an ad forest with engineers on both sides. I would like to send email notifications to engineers in both these domains. I guess it is possible to duplicate the notification profile and set it up with another email address, but dont think this is a particular sensible way of doing it. Is it just a case of adding a comma, semi-colon between
Cluster/VIP Monitoring
I have multiple Virtual IP addresses within my environment which I must monitor. Additonally, my Exchange and MSSQL environments are clustered and as such I can only monitor the Exchange/MSSQL resources if I monitor the VIP's. How can I do this?
OpManager and NetFlow Running on Same box Problem
Hello - I have OpManager 5.6 and Netflow Analyzer 4.2 running on the same box, but when I got to integrate Netflow into OpManager for the instructions, when I put in the IP address of the machine and the port of 8080, it cannot find the server. "Unable to establish connection to NetFlow Server" is the error. And to answer a couple stupid questions, yes the service is running, and yes I can log into NetFlow and look at data. Suggestions/Tips/General Help for me? Bill
Monitor Connections to Server
Hi, I am wondering if there is a script out there to moniter connections to a file server... As we would like to generate a report on the number of connections over a time period to see the number of users connected. Does OpManager have something like this? I have had a bit of a look that have not been able to find anything. Thanks, Gavin
advanced config: running more than one product same server
Hi guys! The question is quite simple, can i run multiple products under de same server? using the same app server and the same db server? what should i do to acomplish this? for example, what do i need to do in order to run let say... opstor, sd and appmanager on the same server using the same db and the same app server? is this posible? Best Regards Victor
RFC1514 - No such variable name ; in Windows!!??
This is a real strange one. I am monitoring a range of Windows servers with the standard 'HOST-RESOURCES-MIB' without a problem. I'm getting the CPU, memory & disk utilization , plus anything else i browse for under the mib... ....except on these two checkpoint firewall modules (running on Windows2000)! they respond with: "Request failed or timed out. Response PDU received from x.x.x.x Error Indication in response: There is no such variable name in this mib. Errindex: 1" on things as basic as 'hrSystemUptime'
OpManager JAVA client installation
Hi, Where can I find OpManager JAVA client stand alone installation. (I don't wish to install OpManager server on my desktop) Lahav
Multiple Thresholds
What is the proper way to have upper and lower thresholds for the same monitored value? I want to be notified if the temp goes under 50 or over 80? Are you supposed to do two different custom monitors, one for the lower and one for the upper? Is this a feature that may or can be added in future releases? OpManager 5.6. Thanks!
Monitor Interval
Hi, I set the monitor interval for my network device on 30 min., but if any port on switch or any service on server will be down I have to waiting 30 min? or this status change is send to the monitor station? If I configure a threhold I have waiting 30 min to receive an alarm? Another question: .- Do I have to configure "SNMP Trap service" in opmanager server? .- How I put in a business view several device group in the same network? Have I add one by one? .-
auto-reply with link to request
How can I include a link to the request in the auto-reply emails? Maybe this is possible but I just haven't found it yet. Basically, "your request #NNN has been received, please check its status here http://helpdesk/WorkOrder.do?woMode=viewWO&woID=NNN" Somewhat related, is it possible to restrict who can view a request (to the requester and technicians?) in case there is passwords or other sensitive information in the request?
Servicedesk server not opening
Hiiiiiiii I had installed your new Service desk plus in my Win 2000 server with P IV 1.8 Ghz & 256 mb Ram. still while opening Servicedesk server, it is not opening. Can anybody can help me
Dept. Managers to view all department's requests
I have a question. Is there a setting we can do that will allow the Department Manager to view all the requests that are coming from their department?
Request "Due Date"
What determines the "Due Date" of a request? I cannot seem to locate this option so that I can change the default which seems to be the same day as the request was created.
Want to use 2 lines. not 1 verry long one
Hello Im additing som fields in new request, and its a long line. I want to make 3 short one in one field, and not 1 large. becuse then the people need to roll to see the request eks this line shood be 3 and not one this line shood be 3 and not one hope you gets the idea
Zyxel Switch isn�t correctly identified
OPManager finds (via SNMP) the Zyxel ES 2008 Switch, but shows me 11 Ports instead of 9 Ports! Number 11 is regonized as "ethernet switch low driver". What�s going on? CU, Alexej
Threshold will not be saved
i'have a problem: when i create an threshold for an custom monitor, it will be not saved. in my opinion the problem is that there is an "special" instance for this value is there a solution for this problem? (i found a similar topic but there wasn't a solultion) thanks, martin
snmp passwords
Under OpManager Home Servers pick the server I want to look at: Then to the right is the password panel It has the snmp details, and then another window that has Login details username password I am using a user that has monitor rights to the win2k3 server. Is this password that is sent to login, in the clear or is it somewhat encrypted.?
HTTP Servers by Response Time / URL
Hi, Is possible to have the same report with the URL. It's possible to have different between the answer of the port 80 and the display of URL. Regards Olivier
Weird alarm on Lexmark T6XX printers
I keep getting the following trouble alarm on my Lexmark Printers... NET 501 Device Active and Responding Trouble Printer Oct 29,2005 04:49:48 PM
After running 'startApplicationsManager.sh' an error message
Hello, After running 'startApplicationsManager.sh', an error message "Failed to establish connection with web server. Gracefully shutting down Applications Manager". In /lib there are no files: ln -s /lib/libdb2.so.3 libdb-3.2.so --> FAQ but in /usr/lib libdb-4.3.so libdb-4.so What can I do? thx daniel444
Windows Server 2003 not recognised
Hi, I have this setup on a LAN XP machine and have added all my server devices, FireWALLS & switches totalling 10 devices. For some reason 2 Windows 2003 boxes appear as desktops, so I have input the password details, edited the device type & ensured that SNMP is installed on these devices. Thye now appear in thye server maps but still the SNMP blue star does not appear beside them & I cannot view the asset or NIC details from the console.. Is there some xtra setting in 2003 that I am missing?? Thanx
Blank space in directory path when loading mibs
I've tried to use the Mib Browser to load a Mib but it complains about not finding the file under C:\Program where the file infact is located under C:\Program Files\... where do I change what directory the Mib files are located? /Fredrik
Adding Infrastructure views
How can you add custom infrastructure views? IE instead of using the preset server,switches ect.
Next Page