Data Base
Does anyone know where this help desk stores its data. Does it need a data base backend?
Netflow across WAN
We installed and tested Netflow with a Cisco 2600 router successfully on it's on test network. We wanted to monitor traffic on a remote site (connected through T1) from our home office. The router we are trying to monitor is also a Cisco 2600 but we do not see the router in our monitoring interface. We can ping the router from our home office. What are we missing? Thanks.
MS SQL server as database server
Hi, Are you planning to add possibility to use Microsoft SQL server as database engine in future realeases?
Configuring OP manager for sending netflow reports
HI Forum, How can i configure my op manager 5.6 to send the reports generated by netflow to my email id.
java + mysql error
Dear fwa support, We are currently running fwa in our environment, all is running fine. Except when we openend up our logfile serverout0.txt Every few mins it displays a java.exception error with the message of duplicate key or integrity check: [13:07:39:970]|[11-11-2005]|[SYSOUT]|[INFO]|[23]|: Caused by: java.sql.SQLException: Duplicate key or integrity constraint violation message from server: "Cannot add or update a child row: a foreign key constraint fails"| [13:07:39:970]|[11-11-2005]|[SYSOUT]|[INFO]|[23]|:
Unable to login / Java exception
Hi we are trying firewall analyzer overhere, but when the application is running for some time, the memory usage of the java.exe of the firewall analyzer application shoots to ~350mb plus the cpu usage to ~100%. The serverout log then gets filled with java.exceptions. [SYSOUT]|[INFO]|[17]|: [JBOSS] JBossManagedConnectionPool: Throwable while attempting to get a new connection: nullorg.jboss.resource.JBossResourceException: Could not create connection; - nested throwable: (java.sql.SQLException: Unable
Survey Reports
I am not able to run any survey reports and when I open a closed request and select view survey results it brings up a blank survey form. I really like the product and think once a lot of the requested functionality is added this software will be a huge hit. Any idea when the next update will be released? Cheers, Michael
several java errors
Hi, i get several java errors in some reports. first at the management home page: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NumberFormatException: For input string: "0,10" java.lang.NumberFormatException.forInputString(Unknown Source) java.lang.Integer.parseInt(Unknown Source) java.lang.Integer.parseInt(Unknown Source) com.adventnet.fa.jsp.WEB_002dINF.jsp.trafficSummary_jsp._jspService(trafficSummary_jsp.java:2933)
Quick config wizard question
Here's the situation and question. I have three servers and I want to monitor the RX traffic on all three, for example. I can create the monitor and add it to the servers group but nowhere during the process does it "bind" to the NIC or ask which NIC I want to use in a multi-homed box. So, the test monitor function fails. It also doesn't give me the chance to change the monitoring frequency during the wizard so I'm stuck with the default. What if I don't want that default value? So if I had 300 servers,
address book when sending replies
is there an option that will allow us to click on a user's name via the Requestors database in ServiceDesk that will allow us to add a user's email address when "Emailing the Requestor"?
Device Template
One of my complaints about your product is that its a lot of work to setup a new device. I'd like to see a new device template. For instance, when I add a windows server, I need to the do the following: 1. Add Device. 2. Set the windows password. 3. Add Notification Profiles to the device. 4. Add the Event Log service monitor. 5. Add Event Log Rules to this device. 6. Add Vendor specific monitors. It would be nice to have a template that I could select that adds this stuff for me. All my windows
Adding in a New Device
Hi, Just wondering. Just installed OpManager and added in 4 services using the Admin-Device options. 1 server ended up in the server view, 3 services ended up in the workstation view. I seemt to be missing something here. What determines the view that the device ends up in? and once added into the incorrect view I could find nothing on moving the device, or deleting it and adding it in again. Any assistance would be apprecitated. Pete,
Scan workstation
I have a network with Active Directory and Windows 2003 server. I noticed that the SCAN worksation for XP PCs works only if the firewall is disabled. I have tried some tricks on the exceptions of the firewall but nothing works. Can you advise me what settings should I change on the firewall or if it is possible to control it through Group Policy?
Filtering at the Firewall Analyzer
Hi, I have use syslog-ng before and this freeware allow me to filter those PIX's syslog message that I do not want to appear in the log. Is there a similar feature for Firewall Analyzer? I cannot find this setting to disable the syslog with some parameter such as (udp/137, udp/139) - netbios port from appearing. There are too many valid deny messages for netbios appearing. Can this be turn off for the viewing as I want to see other real messages. Pls advise soonest.
WHEN IT IS THE SPANISH VERSION
UNDERSTOOD TAPEWORM THAT IN OCTOBER, THEY KNOW THE DATE THANK YOU VERY MUCH :D
ServiceDesk not linking to Opmanager
Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high. This happens when we try and test the connection and save. They are on different servers, but all the login details are correct. Thanks, Mark
False "Service down" from multiple servers and ser
Hello, Very imprest with the product, one problem on current installation though. I'm currently evaluating OpManager 5.6 (Build: 5604) on a workstation (running as a service) monitoring around 10 servers (mix between unix, linux and windows) and some other network devices. Several times during a day I'll receive "Service Down" on almost all my servers and services. I'm using the standard (SNMP?) "Service Monitors" and it works most of the time. Sometimes when I clear the errors they come back on
Question about the New Release
Is it possible to have Mode be available in the Rules for SLA (Services Level Agreements)? This would help in classifying how we distribute support. Also having Seperate ALL or OR's for the SLA Rules would help in the classification of catagories.
Firewall Analyzer Build 4001 Released
Dear All, As a quick update before next release, we have released build number 4001 over Firewall Analyzer 4.0. Issues fixed in build 4001 over build 4000 are, Bug fixes: 1. Cisco PIX EMBLEM log format support. 2. Cisco PIX UNIX syslog format support. 3. Netscreen quot problem. 4. Wrong Hostname display in Top Inbound/Outbound Protocol drill down from Traffic Statistics table. 5. Additional default protocol addition. 6. Issue in protocol identification which caused unknown protocol. Note: There is
Problem in Adding new Monitor
Hi, I have an problem related to Manager. I had a snmp Agent running on some 192.168.102.70 IP and port 8001. I am adding the monitor for the same on another machine 192.168.102.185 and 192.168.102.144 but on machine 192.168.102.144 I am able to add the monitor and on 192.168.102.185 I am unalbe to add the monitor for the same. Cpu usage sometimes goes to 100% and the process which takes cpu are javaw.exe and mysqld_nt.exe http://impetus-366:9191/adminAction.do?method=configureHostDiscovery URL it
Feature Needed: Organizing Workstations.
It is great that you can organize assets, but one has very little control over the organization of workstations other than grouping by domain. I would like to have several different views of my workstations: Servers, Desktops, Laptops (organization by device type) Sales, Customer Support, Administration, Marketing (organization by department) David.
Downtime scheduler
There is still a problem with the downtime scheduler: We have an MSSQL-DB that we shutdown from Monday to Friday between 00:00 and 03:00 for a backup. I entered a downtime for this monitor (everyday 23:45-03:30) but every night I receive an alert that this monitor is down. The "Change Availability to Up when in Maintenance" is set! What goes wrong? Do I somthing wrong? Thanks for any help! Greez Andy
URL monitor notification
Hi, I'm monitoring URLs on some servers, all uses the same URL but with different paramets, when alert is generated it does not contain the monitor name, so it's difficult to understand the source of the problem. alarm looks like this: The String "[my serach string]" did not appear in the response of URL : [my ULR] How can I customize the alarm so it will contain the monitor name e.g.: [monitor name]: The String "[my serach string]" did not appear in the response of URL : [my ULR] Lahav
Some Problems
Dear Supporter, The followings are my problems when upgrade Service Desk to version build 4112: - AD authentication is very good, but problem occurs when you assign roles for each technical to control there roles. I think we should control by group in AD. - In the old database we've got requesters. When we import from AD to our database again, it don't replace exist user, it's add as new user to our database. - when we scan workstation in our system, It's cannot. - When we configure audit option
Survey
Can a submitted survey be changed. We are using the rating 1-5 and some people thought that the number 1 was best and 5 was the worst. I would like to change these to be correct.
IP range scanning
Hello, If I put in global setting following network 141.29.115.32, 255.255.255.240 OpUtils are always scanning IPs in a range 141.29.115.1-141.29.115.15. How should I solve this?
Autonomous System View
Greetings, I am currently evaluating the NetFlow Analyzer. I think your product has a wonderful interface. We have a Packeteer that is exporting the NetFlow-5 data, rather than a Cisco router. I don't know if this is a supported configuration, but it seems to be working. I do have a few questions. 1. There are moments where there is an inexplicable spike in traffic. The spike is much greater than the allowable bandwidth on our line. Things start to appear in the "Autonomous System View," which I
AD User Import by Group
Is it possible to import users from Active Directory based on which groups they belong to? We have certain members of staff we wish to use Service Desk and those who don't. They are already defined in Active Directory and we only wish to import into Service Desk those in a particular group. Can this be done? Andrew
Unable to change Due By date
I installed SP12 this week and just noticed that after entering a request, I am unable to change the Due By field. I try to edit the request and click on the calendar next to the Due By field and nothing happens. Will this be fixed in the upgrade due out next week? Or am I doing something wrong, before the SP12 install, I was able to change the Due By date with no problem.
Creating Event Log Rules...
What does "Category" mean when you create an Event Log Rule? Is that the same as "Type" in the Alarm report? If you don't fill out a user then does it just filter for all users? David.
Ability to Search Event Log Rules.
It would be great if there was a way to search the Event Log Rules we have created. For example, what if I see that MyServer01 is throwing an EventID 5 regularly, but I want to ignore it. I could create a new rule, but I might be duplicating a rule that I already created but forgot about (b/c at the time only MyServer02 was having this problem). David.
problems deleting obsolete software and adjusting licesences
Good Day, I didn't see this listed in the post so here it is. I actually have two questions. 1. When I try to delete obsolete software from the scanned software in the inventory, it asks if I am sure if I want to delete the software, then it just refreshes the screen and the software is still there in the inventory list. Do I need to do anything else to remove the software license from the inventory? 2. How do I demote the number of licenses issued to a particular piece of software? All I can find
scanning different domains
When I try to scan machines not in my domain (I created a new domain and am trying to do a workstation scan for a machine in this new domain) I get the following message: FAILURE : Connection to Telnet Service in the workstation failed It's a windows domain scan I am trying to run - not sure why telnet is coming up?
No response received from workstation.
Hi If i has that message, what can i do for me...........No response received from workstation. Probably the workstation might be switched off or does not exist. Targo
Need to install extra software for ssh ?
Hi all, I have trouble to use some SSH based (resources) monitors, it works perfectly with telnet, but not with ssh with the same config. Since I remember had a message in opmanager (linux version) about installing by hand ssh factory, I wondering If i need to do that too in Windows version. Thanks
Host stuck in "Logging about to Start" status
I have just installed the EventLog Analyzer and I am having trouble connecting to two hosts. I can attach to the local host, but nothing else. I have confirmed the username and password. Please help. I hear GREAT! things about your products and this is the first time I have experienced any problems. Thanks for your help!
NetFlow Log File
NetFlow has placed a log file called flow_log_1.txt in my /tmp directory that has completely filled up the / directory. Is there a way to tell netflow to place this file somewhere else that has more available disk space? Also, how big does this file get?
NFA server would not start
Hi, I'm getting the following error while starting the NFA server. "Unclean shutdown of previous run. Failed to start the server. Pleae refer logs for more details " Please help
New OpManager MSP (EE) Edition
Have anyone tested the new upcoming (beta) version of OpManager? Now its including a Central Server and Probe installation. I know its not a final release and it contains some problems and bugs, but hopefully reporting will prevent bugs from the next release. This is my experience of the software: - In business views (web), shortcuts suddenly disappear from the view (even the server has been running continuously with no problems) - Still having problems to add cpu, mem & disk utilization of servers,
Email Notifications on New Request
We recently installed ServiceDesk to begin an evaluation and are very impressed with the product. That being said we have on into one minor issue. When we submit an email to our servicedesk account a ticket is created but no notification is sent to the technician we have setup. However if we then take the unassigned ticket and assign it to the technician he will get a notification. We have all email related fields check in the Notification Rules and all other email related function (sending and receiving
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