change ip address of NetFlow server
All, we have a need to change the IP address of the backend NetFlow server itself. Aside from having to change the export IP address on the respective routers we manage, and changing the IP address of the server, what do I need to do for the NetFlow application on the server itself so it continues to operate for us? Thanks, Dan
opmanager and event analiser
Is it possible to get event analyser and opmanager working on the same machine? If I get one going the other seems to stop!!!!
Plz resolve my problem
I am again posting this coz this was not replied by the support guys. Plz reply this time ............. I was trying to install SD+ but unfortunatly it does not start at all, I browsed the forum but could not find anything. I think there is some error in the JVM or smthng. I tried starting the program through GUI as well as command line mode also but the program does not start. Plz suggest what should I do ?? My machine runs windows 2000 advanced server, with 256 MB RAM My WRAPPER.Log file is as
Fix for some DBfailed messages when Stats file is missing
Some posts note that OpManager won't start. A message that the DBFailed is displayed. This can happen after OpManager is restored from a backup. It is possible that one or more of the "stats" files which are part of the database were NOT backed up as they were open when the backup was made. Check the latest log files in <opmanager_installation>/logs one of which will list which DB "stats" files are missing. [try grep -i database *.log] To fix: A. Replace the missing "stats" file(s) by copying a working
Feature Request: Multiple Requestors
Is there a way to configure ServiceDesk to allow multiple requestors? Sometimes more than 1 person are affected by an issue, and it would be nice to allow additional people to be added to a ticket to view (and thus be notified of ticket updates).
Great software - Some issue
Hi! Thank you for your great software Service Helpdesk plus. I just wondering if is a possible to send e-mail to HelpDesk instead of logging in to HelpDesk and writing a request. Another issue It is a little bit irritated to put counter back every time you leave page. Is it possible to have it per default. Tex have it on 50 always even when I leave page. See bellow Showing 1-25 of 73 | First page Back | Show 50 per page One more Inventory - is it possible to scan service tags on workstations I hope
Error that cant be cleared
I have an error on one of my servers and do not seem to be able to clear it: ID=4194 Source=COM+ Type=1 Message=The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the de any ideas?
2 questions: remote client and archive reports..
I was wondering about two things recently: Is it possible to just install the client and point it to an opmanager server? The client has more functionality than the web client--such as creating and managing business views--and it is kind of cumbersome to have to remote control the opmanager server every time we need to perform those activities. Also, one we have a year's worth of data, how would one archive that data, yet still be able to report on it if necessary? The archiving of the db is easy
HTTP Status 500
i have a 10 interface version of this product. When I click on an interface to see the traffic flows I get the following error. I have tried to restart the server and to restart the services. HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.IllegalArgumentException: DateAxis.setRange(...): lower
Firewall port
What ports does SD+ use for scanning PC's? I'm able to scan a PC with Symantec's firewall off on the targeted PC, but when it is on, the scan fails to pick up those computers. Any suggestions for which ports need opening?
Time Spent Field
The time spent field does not appear to be mandatory. Will this field be mandatory in the final release? I was under the impression that it would be, beside it doesn't for calculating or gauging billable hours if the field is never populated or required to be. Even the possibility to make the field mandatory would be helpful. Thanks, Robbi
Switch Discovery
It takes 10-15 minutes to discover a layer 2 managed switch. Is that normal ?
opmanager loosing data
Hey guys we are using opmanager 5.6 on windows xp, how ever just recently we have been loosing data from our server monitoring? especially a linux boxes. Restarting opmanager fixes this. Regards
Brocade Fiberchannel Switch Custom Monitors
Can you guys help me setup some custom monitors for my Brocade Fiberchannel switch? I'd like to monitor port traffic and utilization via OpManager. Attached is the MIB. Thanks! Shawn
Does ServiceDesk Support right to left?
Hi All, I want to translate the ServiceDesk to hebrew and i wonder to know if i can change the direction of web page to "right to left"? Kind Regards Arik
MySql
I'm using the free trial and would like to attempt to install another database that another TOMCAT app I have uses into the MYSQL that AppManager uses. Is this possible. What are the parameters one would need to sign on via MySQL Admin? Basically I need: port: database name: user: password: Thanks!
sidewinder problem
Hello, is there a chance to change the device-type? cause we have a sidewinder firewall and Firewall Analyzer detects this as an Radius-Server. Danny
Service monitoring error
hi opmanager support, i have opmanager running currently in my network. one of my server is running smtp and surely http services...i've set my opmanager to monitor this service. then, my problem is..it keeps giving me an alarm that both service is down and when i check it at that particular server. the service is running fine. any idea?
Expand Monitors
Is there a way to have the monitors list expanded by default while viewing a device? If so, how do I go about setting it up? Thanks,
Business Views the device are display one on top on another
Suddenly in opmanager business view (in specific view of the client location), when I add a new device, all device are display one on top another. In the web client the device are display one on top another and In the apache client dont�appears the new device.
Load vendor mib
opmanager can not see speed of ports change on netgear gsm7224 switch correctly. I have vendor mib files. How do I use them to get opmanager to work correctly. How do I load them permanently and use them to add the switch and watch the ports everytime opmanager loads.
Email link to Request
Hi, I have taken a brief look at the SD 5 demo and am pleased to see the extra customisation for the request form and email templates. Can I request the inclusion of a hyperlink in the email templates customisation? This would enable user/technician to jump to a particular issue/request rather searching thru their requests... Thanks,
Allotting Requests
Hi Sometimes when I allot a request to a Technician, all the requests in the database, including closed and open calls in the database will be alloted to that technician. Now when I generate a report by technician for the last three months, I can see that each and every call is alloted to that particular technician, which is absolutely wrong. the only way I can reverse is going to each request and again reallot to the appropriate technician !!
Survey Trouble
We have set up a user survey with 4 questions. For some reason, it only shows questions 2,3 and 4. We've deleted the survey and re-entered the questions to no avail. Anyone have any suggestions?
Queue Monitor
Forgive me if this has been suggested before... IMHO, it would be useful to have a small client side app (system tray kinda thing) that would update the technician what is up their queue. Anyone else have an opinion? Suggestion?
Unable to receive log from LEA Server
I have download eval of FW Analyzer 4.0. I follow the step to configure checkpoint lea server, but i still can not receive any log from checkpoint. Where i can get the error log for lea client (FW Analyzer)? There is another way to receive log using another format from checkpoint? Judge_Bow
Adding maps to Business view
I am trying to add a map to business view so it can be selected. I saved a map of my city from mapquest as a jpg and placed it into the images/maps folder but cannot see it to select it. I have placed it in other location and tried browsing there when selecting "change background image" on the maps page but the file isn't being seen. I also stopped and restarted the service. Why won't the regular client, not the web client, see the map so I can select it? thanks;
Notification Profile
Dear support, We are having problems adding a new notification profile. When we first added a new "run program" notification profile, we did not provide the correct string for the location of the vbscript, we forgot one subdir in the string. Since then we are not able add new notification profiles. Also the one we added in the wrong way won't go away with the delete button, although it displays the message "notification profile added/removed succesfully" but no new notifications appear on the list.
Cannot show interface
Hi, I need to monitor some Linux server. The SNMP already enabled. I can view the CPU/Mem/Disk usage. But cannot view the LAN card interface. How to fix it? Sam. Example: Index Description Speed Status Display Name ...... 0 0 IF-172.16.4.88 NA NA NA NA NA
Cannot add D-LINK switch inside switch
I cannot add the d-link gigbit switch and it not display my port status
SD+ Never finishes loading
When starting SD+ the progressbar gets about 90% along and then stops moving forever. What is the solution.
Cisco 1700 routers not showing CPU utilization Clock
Hi While managing a couple of Cisco Routers, I noticed that my 2801 routers showed their CPU and memory utilization while checking them using the Web Client. When I tried to monitor a couple of 1700 series router, I can see the clocks in the MapMaker, but they do not show up in the Web Client. What is the problem with this???
DCOM message when scanning workstation
Several of my computers have this message when I try to scan them using the 'scan now option' under workstations. FAILURE : Either access denied for the user or the remote DCOM option might be disabled in the workstation. I have ensured 'everyone' has full permissions on SCOMCNFG for Allow Access permission and Allow Launch Permission. Verified Connection-oriented TCP/IP is in the Protocols list. Even added the administrator id I created as local administrator to one of the boxes I am testing with.
Linux SNMP Details not being seen by OpManager?
Hi! I've successfully created some SNMP monitors for an XP machine and can view plenty of details including its disc, CPU and memory utilization etc. However for Linux machines it doesn't seem to be as straightforward. For example I downloaded & ran the AdventNet LinuxAgent (on RedHat Fedora 4) however OpManager wouldn't recognise the machine as being SNMP enabled - no blue star in map view. So having stopped the agent I tried starting up the system's own snmpd. Via the web client OpManager sees
New Build
Hello: I have been reading posts with expected new features. When is new build (version) coming out?
url in solutoins
HI, I was wondering if there is any way to put a clickable link/url into a solution so that a requestor can open a document on \\server or on http:\\ site etc.. Thanks, Mark
Single Tech License Cost
Is it possible to purchase SD+ with a single tech license instead of a 2 tech license? If so what is the cost of the single tech version?
Does not work at all
Hi, I really like to evaluate this product since we have only cisco switches and routers and it seems to be great. But nothing works. Event if I do a ping, it prints this: R�ponse de 127.0.0.1�: octets=20 temps<10 ms TTL=128 Statistiques Ping pour 127.0.0.1: Paquets�: envoy�s = 1, re�us = 1, perdus = 0 (perte 0%), Dur�e approximative des boucles en millisecondes�: minimum = 0ms, maximum = 0ms, moyenne = 0ms But the icon say: "System is not alive" ou "System doesn't exist". And when I try to do anything
New Release
You keep telling us that there will be a new release, and when people ask, you tell them to go to the demo. Please let your users know when it is coming out!!!!
Can not add attachment to request once it has been issued
I can not add attachments to a request once it has been created, Shane :evil:
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