Stop new request creation if email subject line contains RE:
Is there a way to prevent requests from being created from an email if the subject line contains "RE:"?
Our problem is such that, if someone emails the ServiceDesk incoming account and cc's another person in that email and then the cc'd person replies to all, a new request is created from that reply.
Any workaround would be much appreciated.
Thanks.
Our problem is such that, if someone emails the ServiceDesk incoming account and cc's another person in that email and then the cc'd person replies to all, a new request is created from that reply.
Any workaround would be much appreciated.
Thanks.
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