Custom Login for Instance
Please add Custom Login for Instance ability. Consider this scenario We have two units - IT support and sales unit IT support هis internal and sales unit is external Therefore, its login forms must be different
Select approver dynamically based on field change
Hi, I am looking for an option to send approval to different people based on field change. If its possible to do through template form rules, then how we can set Stage 1 / Stage 2 approvers? I hope someone can come up with a solution. Thanks
Query to get list of template name, rule name, event, conditions and actions information
Version : 13000 DB : PGSQL OUTPUT: SELECT rd.rulename "Rule Name", rd.usertype "Applies To", rd.jscode "Script", ry.ruletype "Event", rff.fieldname"Field Condition", rcm.condition_string "Condition", rcfv.fieldvalue "field value", raty.actionname "Action
Send Notification Blocking Ticket
Ever since the most recent update, we are unable to pop out the notes and send notification windows to a new window. This has been causing issues with being able to reference the tickets while typing for some technicians. Is there a way to change th
Key Manager Plus 6500 is now Available!
Hi All, We are happy to announce the release of Key Manager Plus 6.5 (Build 6500). We'd like to take this opportunity to thank all our customers and users for their feedback and continued support. Key Manager Plus Release 6500 (Major) (April 2023) New
Auto-Assign New Mode
When a request comes in from either an email or from the helpdesk webpage they get auto-assigned a mode of "E-Mail" or "Web Form" respectively. We've just started looking at using the Android App for SDP and noticed that they get auto-assigned "Web Form"
Asset Scanning
Morning all, We're currently waiting for an update from Manage Engine regarding seamless integration with InTune but I'm interested to know how other business import assets to Service Desk plus as they physically land from an initial order ie via the
Upgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured while
Active Directory Authentication DOWN - SDP v14.2
We have a separate server that only runs ServiceDesk Plus v14.2. This morning, we are unable to log in. SDP sign in states "invalid password". Any advice would be greatly appreciated!
Script failed: no process in the command subtree has a signal handler
The problem I experience is with a basic script that should put the .exe file in the windows start up folder. This script works with Google Chrome, but not with Mozilla Thunderbird, and the error I get is "Script failed: no process in the command subtree
Does ManageEngine have a product comparison table for patch management capability?
hi, would like to know if ME has a product comparison table for its patch management capability Also if there is any product comparison report or assessment done by any independent company like Gartner or Forrester? Thanks. Aaron
Howto increase FPS in RDP session?
Hi! Is there a way to increase frame-rate in RDP session? Or, in other way - what is dependency of FPS for RDP sessions?
Technicians from AD import?
Hello, is it possible to add technicians via Active Directory import? I can only import normal users... PS: This thread is about AssetExplorer but I can't open threads in the subforum. It always selects ADManager! Regards Sebastian
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 112.0.5615.137/138 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 112.0.5615.137/138 for Windows and 112.0.5615.137 for Mac. This update comes with 8 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-2133
Exchange Reporter Plus build 5709 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5709. The new build features the following: Feature: Troubleshooting: Users can now check and troubleshoot the issues in their network connection, URL endpoints
Google fixes a zero-day and other high severity vulnerabilities in its Chrome 112.0.5615.137/138 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 112.0.5615.137/138 for Windows and 112.0.5615.137 for Mac. This update comes with 8 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity CVE-2023-2133
Is it possible to mass produce the replacement templates in the SDP?
from the default template to another, since 5000 templates is changed manually, horror mode
Query to get Active Technician key list with Technician info.
Version : 13004 DB : PGSQL OUTPUT: select au.first_name, techkey.techniciankey, techkey.status from techniciankeydefinition techkey left join AaaLogin al on techkey.LOGIN_ID = al.LOGIN_ID Left join AaaUser au on al.user_id=au.user_id where techkey.status
2FA - Trust this browser setting
Version 14201 mentions the following fix: SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200. This fix is not working for us on testing in v14201. For example, with
issue with request print preview history section
Dear the there is an issue when trying to print request, on print preview page the history section data not showing
On server DB, or Seprate for Opmanager Plus 600 hosts
This will be our third iteration of monitoring systems. The first, Orion, used MSSQL hosted on a separate server, the current is NAGios that installs with MySQL on the box, but we had to migrate off to a separate instance running MariaDB or the server
Auto Reply Template with Variables
Is it possible to set an Auto Reply in a user modification template and include a variable for %ManagerName%? Ideally I would prefer the option in a disable policy to set the autoreply to include the Manager and the email address to contact them at.
Script Monitor with Param()
I am trying to create a monitor to track when a cert is going to expire. Works great when using it outside OpManager but when I try and use it as a script monitor I get the following error: E:\Program Files\ManageEngine\OpManager\bin\temp\OpManager_Script_3901_1681840754938.ps1
Adding a field in the column customizer in notifications templates
How to add a field in the notification template column customizer for asset loans, in specific adding in the table the asset loan starting period and ending period.
time elapsed
Hello! the elapsed time is incorrectly counted in the report. request was created on 26/01/2023 06:22 AM resolved on 26/01/2023 08:31 AM but elapsed time is 00.09.00 The same elapsed time is considered if the request was created on Saturday and resolved
Deploy MSI software silently
I am trying to install SQL Server 2012 Native Client through Endpoint Central deployment and it is failing with fatal error. I enabled logging and can see it is failing on accepting a licence agreement; in the log file it has "The required IACCEPTSQLNCLILICENSETERMS=YES
ManageEngne Endpoint Central : Configurations : Quick Links : Wrong Link
Item #10 in the How Tos has the wrong link.
Switch from Postgree to SQL - error in backup password
Dear All, We have v 14200, hosted on our premises. I did a full backup from command line, it backups fine to Postgree format. All steps to migrate were executed in good order ( the db in SQL server is created, tables are empty but present ), the "backupDataOld.bat"
Project Memeber Role issue
Hello I have a trouble with project members for Project Manager. I have a Project Manager role which has the following permissions: But the person who takes this role can upgrade his role to a higher role (Project Admin role) and even delete the project.
Issue on Two Factor to send email secret code
ManageEngine SDP v14 The email provider is external, no more operating. BUT we haven't changed before the SDP settings. Now we are not able to login SDP due to error : Unable to send code. Please contact your administrator. Please, we need a way to bypass
Creating .CSV file to change when an account expires
Hi, I have a lot of users that need to have their account set to expire in a few months. I was hoping to do this by importing a .csv file with these in the file: sAMAccountName,accountExpires user1,End of 2012/12/20 user2,End of 2012/12/20 etc However, when I check, the user still has account expires set to Never. Can someone help me with this? Thank you.
Probe Communication Issues
How can we resolve this communication issue from probe to central? Probe was deleted. Since then we have reinstalled Central and probes. Now all the probes don't work. This should be a simple fix by deleting some cached file.
Global Protect
I am having trouble uploading Palo Alto Global protect v6.1.0 into Endpoint Central. I have downloaded the file (GlobalProtect63.msi) from Palo Alto but I cannot upload to EC. I receive a message that the checksum is incorrect. Any suggestions?
Agent install key via API
I'm unable to get the agent to install when using an install key generated with the API. Using postman I constructed the rest call and got a response with the install key. I then copy/pasted it into the windows machine where the agent was unzipped. Ran:
General Survey
Is there a way to send a general survey to select users, or distribution lists, in SDP?
Where to find TECHNICIANID
I am trying to modify a report but I am unable to find the TECHNICIANID Below is an example of the script that I have and I tried looking in aaaUser but I'm unable to find the technician I am looking for. (select sum(ct1.timespent) from ChargesTable ct1
Masterclass 2023: Episode 3—Build and implement change management workflows with adequate governance, and sidestep risks [April 26]
Dear Customers, You and your IT team are invited to join us for our third episode of this year's ServiceDesk Plus masterclass series. In this episode, you will learn about the various aspects of an effective change enablement process and how to implement
Masterclass 2023: Episode 3—Build and implement change management workflows with adequate governance, and sidestep risks [April 27]
Hi there, You and your IT team are invited to join us for our third episode of this year's ServiceDesk Plus masterclass series. In this episode, you will learn about the various aspects of an effective change enablement process and how to implement it
$SurveyLink variable is almost completely broken
Hi We are trying to enable surveys and we have a number of issues: 1. Creating a Request-based survey using the default settings creates a link full of HTML code that does not work at all when it emails the user. They click the link, but nothing happens
[New Release] ADManager Plus' latest build 7186 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7186, with the following issue fixes. Issues fixed: An issue which displayed the No data available error message while generating or exporting the Group
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