System powerfailure and reboots - Alert creation on Event log analyser
Hi Community, can someone guide me on what event id must be used to track system reboots and power failures? Systems reboots on Windows servers/stations Power failure on networking syslog devices like switches. WE are on build 12.2.5.
Query to get Software Summary info
Version : 10609 DB : MSSQL & PGSQL OUTPUT : SELECT wssl.SOFTWARENAME AS "Software Name", swmfg.NAME AS "Manufacturer", wmiswui.SOFTWAREUSAGE AS "Software Usage", wsst.SOFTWARETYPE AS "Software Type", wssc.SOFTWARECATEGORY AS "Software Category", wssct.COMPLIANCETYPE
Change Service Catalog Template using Field & Form Rules
Hi! I'm looking to change the Service Catalog template based on selections made in the SR form. This is currently possible within the Change Template, but not with the SR Catalog template. Refer to this article for Change Template: https://pitstop.manageengine.com/portal/en/community/topic/change-template-selection-based-on-change-type
Service Level Management
I need someone who can SLA the engine in SD Plus. When a request is created that does not have an SLA assigned and at a later stage, when it is handled and assigned to a group or vendor or supplier that have a SLA demand. The SLA shows that the response
LOG360 Services Stopped
Hi, The services of the Log360 program are constantly stopping. When the server restarts, it works for 10 - 20 seconds and then stops automatically. What is the reason of this? We are currently unable to use the program. Does anyone have a solution suggestion
Password Manager Pro update
Hello, Got this message in PMP "upgrade to build 12124 immediately. " I am unable to find this update on your website. Thank you, Frank Kirk
Query to get Techinican Avegare response time
Version : 11026 DB : MSSQL OUTPUT : SELECT aau.first_name "Technician", CAST(((avg(wo.respondedtime-wo.createdtime)/1000)/(3600*24)) AS VARCHAR(10))+'days '+CAST(((avg(wo.respondedtime-wo.createdtime)/1000)/3600)%24 AS VARCHAR(10))+'hours '+CAST(((avg(wo.respondedtime-wo.createdtime)/1000)/60)%60
When can we have Facilities Management for MSP?
Kindly add the facilities management module to the MSP version. It would be a game-changer for us and our customers! In addition, it would create efficiencies in the following; 1. Cabling (new & upgrade) & ICT fit-out in campuses (Bank branches, Education
Office365 SSO question
Hello everyone, I'd like to ask a question. Let's assume that we already have two factor authentication enabled (SMS, MS Authenticator) for our Office365 users and we also want to enable ADSS SSO (both IDP and SP initiated). Will the SSO work for everyone
High Risk Software End Of Life - Exemption?
Internet Explorer 11 is quite rightly being reported as a High Risk software vulnerability in MEEC. We have implemented a Domain GPO at machine level to negate the issue which changes the reg key HKLM\Software\Policies\Microsoft\Internet Explorer\Main\NotifyDisableIEOptions
Whole Org can't login anymore
I'm not sure if this is a crazy bug or something bad happened. So one of our admin team members had to change his windows password. Once that person did this they wasn't able to log into Service Desk on Sunday. So they figured they needed to wait until
Failed update from 10.0 Build 10013
I'm using the free version of PSD : 10.0 Build 10013 When updating, it gives a schema error mssql. (There are some inconsistencies in your database schema.Please contact support for further assistance.) Please any help! 17.01.2023 16:57:56 [com.adventnet.persistence.UpdateManagerUtil]
[New Release] ADManager Plus' latest build 7181 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7181, with the following issue fix. Issue fixed: An issue which prevented users from opening the password-protected reports has been fixed. How to update
ADManager API SearchUser criteria
Hi. It looks like Search user API can search only by SamAccountName field. Whatever i write in searchText parameter but login the response is empty. For example, next request should find user with email user@domain.com but it doesn't. And with &searchText=user it finds a user. Is it a bug or a feature? I need to find users by phone so much! http://Byron:8080/RestAPI/SearchUser?domainName=admanagerplus.com&AuthToken=a70d9e6c-4167-4de4-a6a1-3b3aff50c82e&range=200&startIndex=1&searchText=user@domain.com
Custom HCM and Removal from group
So we're working on a integration project between a SaaS application that creates users, and ADMP (ADManagerPlus) which does the AD creation. For the most part we have the creation of users working, but we're trying to figure out how to modify the AD
Some user reports not working after upgrading DCs to Windows Server 2022
Some user reports not working after upgrading DCs to Windows Server 2022. For example Read Last Logon Report. It shows as last logon date the day of Dcs upgrade. I have the last version of AD Manager (7180). As last users logon date, it shows the DC update
Error Code : 80070005 - Access Denied -> How can this be fixed?
Hi there, I've recently installed ADManager Plus and have been trying its features around. Just before this, I tried deleting users. Problem is, when I apply the deletion, it returns an access denied error. I've tried entering domain administrator credentials in the domain settings and it still says that the access is denied. I have even tried the solution discussed here: https://forums.manageengine.com/topic/policystatusaccess-is-denied-error-code-80070005 The error still kept appearing. Am I missing
[New release] ADManager Plus' latest build 7180 with group migration capability is now live.
Hello everyone, We are delighted to let you know that we have released the latest build of ADManager Plus, 7180. Here's a glimpse of the build highlights: Features: Group Migration: Flexibility to move groups along with their SID history and membership
I deleted a Windows Domain Controller from Manage Engine EventLog Analyzer Group and Now I can't seem to add it back
Dear Community, I have Configured Manage Engine and was successfully using it without any Issue. For some reason I deleted a Domain Controller from the Windows Devices and then wanted to add it back, but I can't. I am Attaching Screenshots for you Reference:
How can I Add Oracle Application/ Databse Logs to collect logs in Manage engine EvenTLog Analyzer
Dear Community, I have My Oracle Database/EBS Application & I want to Monitor it's Logs in Manage Engine EventLog Analyzer. I have already Added My Base Machine i.e. Linux Machine in ManageEngine EventLog Analyzer and Syslog Events are being Monitored
Build 14004 - Maintenance Task Titles
We have just updated to build 14004 and I had a question regarding preventative maintenance tasks. The titled assigned to the preventative maintenance tasks are not particularly helpful. I was wondering if there is some easy way of re-titling all preventative
Query to get Asset details
Version : 10609 DB : Postgres OUTPUT: SELECT MAX(workstation.WORKSTATIONNAME) AS "Machine Name", resource.resourcename "Asset Name", MAX(rtype.TYPE) AS "Device Type", citype.TYPENAME AS "Product Type", MAX(net.ipaddress) "IP Address", MAX(workstation.MANUFACTURER)
[Free e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
Copy project data from Cloud SD+ to Sandbox
Is it possible to import project data from Cloud SD+ to my cloud SD+ Sandbox
Possible to change Request ID as another word yet still able to link into cloud sdp?
Hi, I would like to change the word "Request ID" to another wording under the reply template. SDP allow to type & do changes, but there is a disclaimer at below: "Note : Re: [Request ID :##$RequestId##] - has been prefixed to the subject in reply. Please
Sample Powershell Script for REST api
Is there a sample powershell script that shows how to create implement the an API call? I've tried following OAuth 2.0 - API - User Guide (manageengine.com) - with the self client, but it's throwing a 401 error (and that's before I hit the fact that I
Error updating pam360 from version 5700 to 5800
I have two pam360 servers installed, one master and one slave in high availability. I want to update the master from version 5700 to 5800 and I get the following error that I show you below in a screenshot. For the update I am using the following file
Query to get Requester details with login info.
Version : 10609 DB : MSSQL OUTPUT: SELECT AaaUser.FIRST_NAME "First Name", AaaUser.last_name "Last Name", adef.org_name "Account Name", sdo.name "Site Name", AaaContactInfo.EMAILID "E-mail", sduser.jobtitle, ar.name "Role", AaaContactInfo.landline, AaaContactInfo.mobile,
ServiceDesk "incomingEwsUrl" issue
Hi I am using this version but getting error. I can't fix "incomingEwsUrl" issue
GET request to Patch Management API (Patch Manager Plus - Cloud)
I followed the instructions in the Patch Manager Plus - Cloud (https://www.manageengine.com/patch-management/api/) . And then get information (like refresh_token, client_id, client_secret), get access_token for every hour. When trying to initiate a GET
Use Let's Encrypt for SSL certificates
Hi Would it be possible to self generate certificates for PMP using Lets Encrypt? Thanks
PMP and ubuntu Ubuntu 20.04
Hi! Iv'e just started evaluating PMP for Linux. I installed PMP on an Ubuntu 20.04 and tried out updating the machine. Seemed to work successfully, but i have some questions. 1. It seemed that the endpoint was in charge of downloading the updated, is
Error is AADSTS900971: No reply address provided. when trying to enable oAuth
I am trying to switch from basic to oAuth for our mail fetch. I followed this guide https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/helpdesk/oauth-authentication-for-mail-server.html When I attempt a mail fetch test,
[DidYouKnow - 23] Script to Auto Merge tickets with same subject line
Scenario: An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets
Remote control issues on Cloud hosted version
Hi, Not sure if anyone else has noticed, but it seems regardless of network, location and av enabled or not, we have been having a lot of intermittent issues with remote control, more often than not sessions wont initialize and just error out. Other times
I cant install the agent manually. I get a message stating that the application is unsafe
I download the agent from our cloud based instance of Endpoint central and when I try to run it on a client I get the message "This advertised application will not be installed because it might be unsafe." I have turned off the AV and there are no GPOs
Running Self-Service portal package as logged-in user
I have a package which needs to run in the context of the logged-in user. Is there a way to do this from the self-service portal?
ManageEngine Desktop Central with Netscaler not Secure Gateway OTP web page issue
Is anybody else making use of a Netscaler VPX for secure external access and not the ManageEngine Secure Gateway? Facing an issue after enabling 2FA and trying to login to Desktop central portal. the Content-type is not being set properly and the browser
Use Endpoint Central to monitor laptops for major incident
Can Endpoint Central be used to monitor laptops for major incident? E.g. certain standard application has an issue affecting many users. Or other significant hardware issues. The finding can be fed into the downstream incident management tool. Thanks
kanban bard and manage engine
is it possible to track sdp tickets on kanban board ?
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