Use Endpoint Central to monitor laptops for major incident
Can Endpoint Central be used to monitor laptops for major incident? E.g. certain standard application has an issue affecting many users. Or other significant hardware issues. The finding can be fed into the downstream incident management tool. Thanks
kanban bard and manage engine
is it possible to track sdp tickets on kanban board ?
Query to get Request details with requester and Notes details
Version : 13001 DB : PGSQL & MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", "aau"."FIRST_NAME" AS "Requester", "wo"."TITLE" AS "Subject", "ti"."FIRST_NAME" AS "Technician", "pd"."PRIORITYNAME" AS "Priority", "wotodesc"."FULLDESCRIPTION" AS
Enhancement required to gather survey details from Archived Tickets
Hi Team, We need a feature either via reports or otherwise to help gather the survey details (for tickets having the survey completed) from Archived tickets. Currently even a day's delay in the next month causes Survey details to be lost in the extraction
Your exclusive invite to our IAM and cybersecurity seminars in Bengaluru and Chennai.
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and cybersecurity seminar in Bengaluru on February 16 and Chennai on February 21. Our senior technology evangelists will be sharing their thoughts on how you
Endpoint Central Free training (Jan - Mar 2023)
FREE TRAINING SERIES Hello all, Hope you all had wonderful winter holidays, Christmas and New Year celebrations. We are now excited to meet you and answer your queries in our Free Training Webinar sessions. Join us on our 6-part training series from Jan
Query to get Request Details and Date field in Custom Format
Version : 10609 DB : PGSQL OUTPUT: SELECT ad.ORG_NAME AS "Account", wo.WORKORDERID AS "Request ID", pd.PRIORITYNAME AS "Priority", impdef.NAME AS "Impact", urgdef.NAME AS "Urgency", rtdef.NAME AS "Request Type", to_char(from_unixtime(wo.CREATEDTIME/1000),'DD
[SD-107351] Technician gets email notification when answering in Servicedesk
We have upgraded and are running version 14101. We have the 'Alert(or Notify) technician by e-mail when there is a new reply for the request.' emabled. Before the upgrade when a technician replied to a conversation in Servicedesk where he is the assigned
Query to get Request details and first technician assigned
Version : 10609 DB : MSSQL OUTPUT: SELECT "wo"."WORKORDERID" AS "Request ID",aauTech.FIRST_NAME As "First Technician", CASE WHEN (wo.is_catalog_template) = 'false' THEN 'Incident' ELSE 'Service Request' END "Request Type", "wo"."TITLE" AS "Subject", "mdd"."MODENAME"
Auto Assign technician unless request is from a specific user?
Hi, We've got our tickets being auto assigned to a technician. I also added a business rule to assign tickets from a specific requester to another technician. That business rule doesn't seem to be working though. Would this over ride the default technician
Error when sending CAB approval with attachments
When attempting to send the approval email from change management, I get the following error if the approval has any attachments "Email Sending failed for the following user(s) :" Then lists the users. If there is no attachments it works as expected and
IT analytics in 90 seconds: Cut costs with enhanced self-service
It's no surprise that repetitive processes and requests quietly drain your organization's resources. Curb the costs of frequent help desk requests by facilitating intuitive self-service. If you're not already using Analytics Plus, sign up or download
IT analytics in 90 seconds: Cut costs with enhanced self-service
It's no surprise that repetitive processes and requests quietly drain your organization's resources. Curb the costs of frequent help desk requests by facilitating intuitive self-service. If you're not already using Analytics Plus, sign up or download
PostgreSQL v.10 is End of Support, can we upgrade to v.11?
Hi, My office is using ManageEngine SDPlus v.13.0 Build 13007 with PGSQL DB v.10.12. As we know that PGSQL v.10 already End of Support last Nov.2022. Anyone can help me to confirm as official from ManageEngine that I can upgrade the PGSQL DB to be v.11
Exchange Reporter Plus build 5708 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5708. The new build features the following: Enhancements: Eight reports have been added under the new report categories Outlook General reports and Outlook Department
Cisco ASR 1001-X NCM backup failure
I'm trying to automate my backups for my environment, however the script for the Cisco ASR routers seems to have an error in the backup script: after it shows the running config it enters exit, which on the ASR series logs out instead of exiting EXEC
Password Sync Agent and Azure AD Connect?
Hi all, we use some M365 Cloud services such as Exchange, SharePoint, Teams etc. Here our local AD have a sync via Azure AD Connect. This is done periodically every 30 minutes. As we have a bunch of user that do not have connection to the local AD (100%
Upgraded to 6125 and now none of my Servers are requiring MFA
Upgraded to 6125 and now none of my Servers are requiring MFA, Ive rebooted the servers, reinstalled the GINA agents, all Windows machines all not working.
itdesk REST API: invalid ticket
I've seen this same issue posted before, but did not see any fix. With SDPOnDemand I am able to generate an access and refresh token. Everything I've tried always results in: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001,
(SD-78942)Getting Error Installation On-Premise Centos 7
Hi Guys! Hope you all are doing well. Well i notice that ServiceDesk Plus is now using Install Anywhere instead of InstallShield. (as far as i seen) I am trying to install the linux version without GUI, but it has been impossible, the documentation is not updated (to install it with Install Anywhere) Downloading the installation file from: (with wget) https://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_64bit.bin And giving the file the execution permission with
Lots of old Excel vulnerabilities all of the sudden
In the last 24 hours I've had 50 systems showing tons of Excel vulnerabilities in Endpoint Central. vulnerabilities date form 2018 to 2023. I don't get it. I think they might be false positives. anyway to check? anyone else?
Dynamic Custom Group support in all of Desktop Central!
Currently Dynamic Custom Groups are only supported in Patch and Software Deployment modules. Dynamic Custom Group support needs to be added to all DC modules, including but not limited to: Browsers and Bitlocker. Having to maintain static groups is a
Query to get Change Auto closure info
Version:10600 DB: PGSQL OUTPUT: SELECT chdt.CHANGEID AS "change_id", max(stageDef.DISPLAYNAME) AS "Stage", max(statusDef.STATUSDISPLAYNAME) AS "Status", longtodate(max(operationtime)) "Operation time" FROM ChangeDetails chdt LEFT JOIN Change_StageDefinition
Query to get SLA and escalation details in Custom View
Version: 11026 DB: PGSQL OUTPUT: select DISTINCT wo.workorderid "REQUEST ID", max(wo.description) "Subject", max(wo.title) "Title", max(sladef.slaname) "SLA", max(case when (slaesc.level='1') THEN (select au.FIRST_NAME "name" from aaauser au LEFT join
Custom task trigger missing
Hello, I would like to add a custom task script, but can not find menu. Can you tell me how to add custom task triggers. https://www.manageengine.com/products/service-desk-msp/help/adminguide/requests/tasks/task-custom-trigger.html
[14103] Mail fetch problem
Since we have upgraded to 14103, SDP randomically fails to fetch email from a POP3 account and stops email fetching causing a problem to our support team. Fetching stopped due to an error. Trace :: com.manageengine.servicedesk.mailutils.MailException:
[Security advisory] Important fix released for ITSM products
Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
Business Rule Search
It would be nice to be able to search Business Rules by technician or keyword instead of having to scroll down to find the Business Rule you want to edit. Thanks
Adding SDP on demand cloud link at the customer website to add external users requests
Adding SDP on demand cloud link at the customer website to add external users requests. Please guide how we can add link on the website where all external users can request using available form on website without landing on the requester portal of S
[Security advisory] Important fix released for ITSM products
Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory
[SD-107908] Inline images broken in all outgoing email since upgrade to 14.1 Build 14103
Hello, A few weeks ago we performed a major upgrade of our ServiceDesk Plus installation, from version 11 to the most recent 14.1 Build 14103. Soon after, we noticed that inline (not added as separate attachments) images were broken in ALL outgoing email
Upcoming enhancements in general, exports and problems
Dear users, We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same: Enhancements General Extending Support for Microsoft Teams Mobile App You can now access the Home, Requests, Solutions
Issue injecting datetime into ticket
I have gone through all the work I could to generate an epoch date value to inject into the date time in a ticket. Here's my issue, although the value shows the correct date and time when converted online, the date that comes up in the ticket is wrong.
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103. Retry few times also failed. Not sure what information should i provide to find the root cause ?
PAM360 Remote Connect
With the latest build, there is now a thick client for Remote Connect. Is this available to run on a mac? If not, will there be. Update - after installing, received error Unable to connect to remote server. What might the problem be? What account does
SDP MSP version upgrade fails while upgrading from 10500 to 10536
We recommend you to take backup before upgrading. Backup may take a while, Do you want to take backup now ? (y/n) y Upgrading PostgreSQL Completed extracting 13% Completed [|] Error occured while migrating postgres database.
ServiceDesk on Ubuntu server
Hi I have installed ServiceDesk Plus Standard on an Ubuntu server 16.04 in order to evaluate it for my organization I need to install it as a service in order to keep it alive all the time (now usually after several hours the app is shutting down) I followed the linux guide and hit a problem on the last line where you should enable the service : Use chkconfig command to add the script as a startup process. # chkconfig --add servicedesk apparently chkconfig is not supported on UBUNTU installation
Problem updationg from SD MSP 10538 to 10600
Hi, i am trying to upgrade from 10538 to 10600 but during patch installation i get error: Any ideas what is - No constraint with this name [OutgoingEWSServer_UK0] is defined (full update log attached) 14.01.2023 17:37:40 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
Data Import into CMDB with Multi-Select field
Is it possible to use the System > Data Administration > Import Data function to populate a CI Multi-Select field from a spreadsheet? Here are some of the field values I have added to the Multi-Select field: DEPT - Administration DEPT - Finance DEPT -
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
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