How can I Add Oracle Application/ Databse Logs to collect logs in Manage engine EvenTLog Analyzer
Dear Community, I have My Oracle Database/EBS Application & I want to Monitor it's Logs in Manage Engine EventLog Analyzer. I have already Added My Base Machine i.e. Linux Machine in ManageEngine EventLog Analyzer and Syslog Events are being Monitored
Build 14004 - Maintenance Task Titles
We have just updated to build 14004 and I had a question regarding preventative maintenance tasks. The titled assigned to the preventative maintenance tasks are not particularly helpful. I was wondering if there is some easy way of re-titling all preventative
Query to get Asset details
Version : 10609 DB : Postgres OUTPUT: SELECT MAX(workstation.WORKSTATIONNAME) AS "Machine Name", resource.resourcename "Asset Name", MAX(rtype.TYPE) AS "Device Type", citype.TYPENAME AS "Product Type", MAX(net.ipaddress) "IP Address", MAX(workstation.MANUFACTURER)
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Copy project data from Cloud SD+ to Sandbox
Is it possible to import project data from Cloud SD+ to my cloud SD+ Sandbox
Possible to change Request ID as another word yet still able to link into cloud sdp?
Hi, I would like to change the word "Request ID" to another wording under the reply template. SDP allow to type & do changes, but there is a disclaimer at below: "Note : Re: [Request ID :##$RequestId##] - has been prefixed to the subject in reply. Please
Sample Powershell Script for REST api
Is there a sample powershell script that shows how to create implement the an API call? I've tried following OAuth 2.0 - API - User Guide (manageengine.com) - with the self client, but it's throwing a 401 error (and that's before I hit the fact that I
Error updating pam360 from version 5700 to 5800
I have two pam360 servers installed, one master and one slave in high availability. I want to update the master from version 5700 to 5800 and I get the following error that I show you below in a screenshot. For the update I am using the following file
Query to get Requester details with login info.
Version : 10609 DB : MSSQL OUTPUT: SELECT AaaUser.FIRST_NAME "First Name", AaaUser.last_name "Last Name", adef.org_name "Account Name", sdo.name "Site Name", AaaContactInfo.EMAILID "E-mail", sduser.jobtitle, ar.name "Role", AaaContactInfo.landline, AaaContactInfo.mobile,
ServiceDesk "incomingEwsUrl" issue
Hi I am using this version but getting error. I can't fix "incomingEwsUrl" issue
GET request to Patch Management API (Patch Manager Plus - Cloud)
I followed the instructions in the Patch Manager Plus - Cloud (https://www.manageengine.com/patch-management/api/) . And then get information (like refresh_token, client_id, client_secret), get access_token for every hour. When trying to initiate a GET
Use Let's Encrypt for SSL certificates
Hi Would it be possible to self generate certificates for PMP using Lets Encrypt? Thanks
PMP and ubuntu Ubuntu 20.04
Hi! Iv'e just started evaluating PMP for Linux. I installed PMP on an Ubuntu 20.04 and tried out updating the machine. Seemed to work successfully, but i have some questions. 1. It seemed that the endpoint was in charge of downloading the updated, is
Error is AADSTS900971: No reply address provided. when trying to enable oAuth
I am trying to switch from basic to oAuth for our mail fetch. I followed this guide https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/helpdesk/oauth-authentication-for-mail-server.html When I attempt a mail fetch test,
[DidYouKnow - 23] Script to Auto Merge tickets with same subject line
Scenario: An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets
Remote control issues on Cloud hosted version
Hi, Not sure if anyone else has noticed, but it seems regardless of network, location and av enabled or not, we have been having a lot of intermittent issues with remote control, more often than not sessions wont initialize and just error out. Other times
I cant install the agent manually. I get a message stating that the application is unsafe
I download the agent from our cloud based instance of Endpoint central and when I try to run it on a client I get the message "This advertised application will not be installed because it might be unsafe." I have turned off the AV and there are no GPOs
Running Self-Service portal package as logged-in user
I have a package which needs to run in the context of the logged-in user. Is there a way to do this from the self-service portal?
ManageEngine Desktop Central with Netscaler not Secure Gateway OTP web page issue
Is anybody else making use of a Netscaler VPX for secure external access and not the ManageEngine Secure Gateway? Facing an issue after enabling 2FA and trying to login to Desktop central portal. the Content-type is not being set properly and the browser
Use Endpoint Central to monitor laptops for major incident
Can Endpoint Central be used to monitor laptops for major incident? E.g. certain standard application has an issue affecting many users. Or other significant hardware issues. The finding can be fed into the downstream incident management tool. Thanks
kanban bard and manage engine
is it possible to track sdp tickets on kanban board ?
Query to get Request details with requester and Notes details
Version : 13001 DB : PGSQL & MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", "aau"."FIRST_NAME" AS "Requester", "wo"."TITLE" AS "Subject", "ti"."FIRST_NAME" AS "Technician", "pd"."PRIORITYNAME" AS "Priority", "wotodesc"."FULLDESCRIPTION" AS
Enhancement required to gather survey details from Archived Tickets
Hi Team, We need a feature either via reports or otherwise to help gather the survey details (for tickets having the survey completed) from Archived tickets. Currently even a day's delay in the next month causes Survey details to be lost in the extraction
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Endpoint Central Free training (Jan - Mar 2023)
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Query to get Request Details and Date field in Custom Format
Version : 10609 DB : PGSQL OUTPUT: SELECT ad.ORG_NAME AS "Account", wo.WORKORDERID AS "Request ID", pd.PRIORITYNAME AS "Priority", impdef.NAME AS "Impact", urgdef.NAME AS "Urgency", rtdef.NAME AS "Request Type", to_char(from_unixtime(wo.CREATEDTIME/1000),'DD
[SD-107351] Technician gets email notification when answering in Servicedesk
We have upgraded and are running version 14101. We have the 'Alert(or Notify) technician by e-mail when there is a new reply for the request.' emabled. Before the upgrade when a technician replied to a conversation in Servicedesk where he is the assigned
Query to get Request details and first technician assigned
Version : 10609 DB : MSSQL OUTPUT: SELECT "wo"."WORKORDERID" AS "Request ID",aauTech.FIRST_NAME As "First Technician", CASE WHEN (wo.is_catalog_template) = 'false' THEN 'Incident' ELSE 'Service Request' END "Request Type", "wo"."TITLE" AS "Subject", "mdd"."MODENAME"
Auto Assign technician unless request is from a specific user?
Hi, We've got our tickets being auto assigned to a technician. I also added a business rule to assign tickets from a specific requester to another technician. That business rule doesn't seem to be working though. Would this over ride the default technician
Error when sending CAB approval with attachments
When attempting to send the approval email from change management, I get the following error if the approval has any attachments "Email Sending failed for the following user(s) :" Then lists the users. If there is no attachments it works as expected and
IT analytics in 90 seconds: Cut costs with enhanced self-service
It's no surprise that repetitive processes and requests quietly drain your organization's resources. Curb the costs of frequent help desk requests by facilitating intuitive self-service. If you're not already using Analytics Plus, sign up or download
IT analytics in 90 seconds: Cut costs with enhanced self-service
It's no surprise that repetitive processes and requests quietly drain your organization's resources. Curb the costs of frequent help desk requests by facilitating intuitive self-service. If you're not already using Analytics Plus, sign up or download
PostgreSQL v.10 is End of Support, can we upgrade to v.11?
Hi, My office is using ManageEngine SDPlus v.13.0 Build 13007 with PGSQL DB v.10.12. As we know that PGSQL v.10 already End of Support last Nov.2022. Anyone can help me to confirm as official from ManageEngine that I can upgrade the PGSQL DB to be v.11
Exchange Reporter Plus build 5708 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5708. The new build features the following: Enhancements: Eight reports have been added under the new report categories Outlook General reports and Outlook Department
Cisco ASR 1001-X NCM backup failure
I'm trying to automate my backups for my environment, however the script for the Cisco ASR routers seems to have an error in the backup script: after it shows the running config it enters exit, which on the ASR series logs out instead of exiting EXEC
Password Sync Agent and Azure AD Connect?
Hi all, we use some M365 Cloud services such as Exchange, SharePoint, Teams etc. Here our local AD have a sync via Azure AD Connect. This is done periodically every 30 minutes. As we have a bunch of user that do not have connection to the local AD (100%
Upgraded to 6125 and now none of my Servers are requiring MFA
Upgraded to 6125 and now none of my Servers are requiring MFA, Ive rebooted the servers, reinstalled the GINA agents, all Windows machines all not working.
itdesk REST API: invalid ticket
I've seen this same issue posted before, but did not see any fix. With SDPOnDemand I am able to generate an access and refresh token. Everything I've tried always results in: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001,
(SD-78942)Getting Error Installation On-Premise Centos 7
Hi Guys! Hope you all are doing well. Well i notice that ServiceDesk Plus is now using Install Anywhere instead of InstallShield. (as far as i seen) I am trying to install the linux version without GUI, but it has been impossible, the documentation is not updated (to install it with Install Anywhere) Downloading the installation file from: (with wget) https://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_64bit.bin And giving the file the execution permission with
Lots of old Excel vulnerabilities all of the sudden
In the last 24 hours I've had 50 systems showing tons of Excel vulnerabilities in Endpoint Central. vulnerabilities date form 2018 to 2023. I don't get it. I think they might be false positives. anyway to check? anyone else?
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