Dynamic Custom Group support in all of Desktop Central!
Currently Dynamic Custom Groups are only supported in Patch and Software Deployment modules. Dynamic Custom Group support needs to be added to all DC modules, including but not limited to: Browsers and Bitlocker. Having to maintain static groups is a
Query to get Change Auto closure info
Version:10600 DB: PGSQL OUTPUT: SELECT chdt.CHANGEID AS "change_id", max(stageDef.DISPLAYNAME) AS "Stage", max(statusDef.STATUSDISPLAYNAME) AS "Status", longtodate(max(operationtime)) "Operation time" FROM ChangeDetails chdt LEFT JOIN Change_StageDefinition
Query to get SLA and escalation details in Custom View
Version: 11026 DB: PGSQL OUTPUT: select DISTINCT wo.workorderid "REQUEST ID", max(wo.description) "Subject", max(wo.title) "Title", max(sladef.slaname) "SLA", max(case when (slaesc.level='1') THEN (select au.FIRST_NAME "name" from aaauser au LEFT join
Custom task trigger missing
Hello, I would like to add a custom task script, but can not find menu. Can you tell me how to add custom task triggers. https://www.manageengine.com/products/service-desk-msp/help/adminguide/requests/tasks/task-custom-trigger.html
[14103] Mail fetch problem
Since we have upgraded to 14103, SDP randomically fails to fetch email from a POP3 account and stops email fetching causing a problem to our support team. Fetching stopped due to an error. Trace :: com.manageengine.servicedesk.mailutils.MailException:
[Security advisory] Important fix released for ITSM products
Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
Business Rule Search
It would be nice to be able to search Business Rules by technician or keyword instead of having to scroll down to find the Business Rule you want to edit. Thanks
Adding SDP on demand cloud link at the customer website to add external users requests
Adding SDP on demand cloud link at the customer website to add external users requests. Please guide how we can add link on the website where all external users can request using available form on website without landing on the requester portal of S
[Security advisory] Important fix released for ITSM products
Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory
[SD-107908] Inline images broken in all outgoing email since upgrade to 14.1 Build 14103
Hello, A few weeks ago we performed a major upgrade of our ServiceDesk Plus installation, from version 11 to the most recent 14.1 Build 14103. Soon after, we noticed that inline (not added as separate attachments) images were broken in ALL outgoing email
Upcoming enhancements in general, exports and problems
Dear users, We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same: Enhancements General Extending Support for Microsoft Teams Mobile App You can now access the Home, Requests, Solutions
Issue injecting datetime into ticket
I have gone through all the work I could to generate an epoch date value to inject into the date time in a ticket. Here's my issue, although the value shows the correct date and time when converted online, the date that comes up in the ticket is wrong.
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103. Retry few times also failed. Not sure what information should i provide to find the root cause ?
PAM360 Remote Connect
With the latest build, there is now a thick client for Remote Connect. Is this available to run on a mac? If not, will there be. Update - after installing, received error Unable to connect to remote server. What might the problem be? What account does
SDP MSP version upgrade fails while upgrading from 10500 to 10536
We recommend you to take backup before upgrading. Backup may take a while, Do you want to take backup now ? (y/n) y Upgrading PostgreSQL Completed extracting 13% Completed [|] Error occured while migrating postgres database.
ServiceDesk on Ubuntu server
Hi I have installed ServiceDesk Plus Standard on an Ubuntu server 16.04 in order to evaluate it for my organization I need to install it as a service in order to keep it alive all the time (now usually after several hours the app is shutting down) I followed the linux guide and hit a problem on the last line where you should enable the service : Use chkconfig command to add the script as a startup process. # chkconfig --add servicedesk apparently chkconfig is not supported on UBUNTU installation
Problem updationg from SD MSP 10538 to 10600
Hi, i am trying to upgrade from 10538 to 10600 but during patch installation i get error: Any ideas what is - No constraint with this name [OutgoingEWSServer_UK0] is defined (full update log attached) 14.01.2023 17:37:40 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
Data Import into CMDB with Multi-Select field
Is it possible to use the System > Data Administration > Import Data function to populate a CI Multi-Select field from a spreadsheet? Here are some of the field values I have added to the Multi-Select field: DEPT - Administration DEPT - Finance DEPT -
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.74/75/87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.74/75 for Windows and 109.0.5414.87 for Mac and 109.0.5414.74 for Linux. This update comes with 17 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID
Requester Response missing content
Service Desk Version 14.103 Hello, when a requester replies to a closed ticket, the technician receives a mail and a notification, but the content of the mail is missing. It does not show the content of the requester's reply but only their original ticket.
Details of Email Command in ticket Description
Does anyone else dislike how tickets created with email parsing have the entire contents of the email in the ticket Description? In my mind the description is all about the issue the ticket is being created for and not HOW the ticket was created. It
Desktop Central Agent Deployment via Intune
I'm testing out deploying the DesktopCentral agent via Intune to devices that going through the Autopilot process. I created the intune win32 app file with the localagent directory and also created a install.cmd file with the following: msiexec /i “DesktopCentralAgent.msi”
Email Notifications in ServiceDesk Plus for Requests
Hi I'm having a real struggle getting the notification templates in SDP to do what I want and I'm reaching out for some help in case I'm doing something really dumb ... I'd like when a requester updates their request via email that the assigned technician
Software missing from inventory now
We run Quest's KACE agent on our workstations, laptops and servers for jobs that Endpoint Central can't do. Recently I noticed that the KACE agent software is no longer picked up in our weekly scans with Endpoint. Is there a way to add a customized software
Application Installation problem- Error 0
OS deployment is going smoothly and in the post deployment tasks I got errors for all application. For example [Application Install]>Unable to install "ESET". Error (0: )
ManageEngine ADSelfService Plus is down
Hello, About once a month, the ADSelfService service goes down and not start automatically (SMTP mail): Dear Customer, This email is to inform you that ManageEngine ADSelfService Plus is down. Please start the product to continue enjoying its benefits.
ServiceDesk Startup Issue Post-Upgrade
Hi, I appear to be having a slight issue with the most recent Service Pack (14103). After implementing the upgrade the splash screen would get stuck on the "starting server" phase, so I stopped the Service Desk service and ran run.bat to start the server
Rename Fields
We are using ServiceDesk Plus Cloud and we want to change the fields "Category" and "Sub Category" to something else, is this possible?
Query to get Change approval details and Change role info of one particular role.
Version : 10609 Database : MSSQL OUTPUT: Query to find Change Role ID : select chrol.name,chrolusermap.ROLEID from changeroles chrol LEFT JOIN changeroleusermapping chrolusermap on chrolusermap.roleid = chrol.ID where chrol.name = 'Initimation' Note :
Query to get Service Request Approval Details
Version : 10609 Database : MSSQL Output: SELECT "wo"."IS_CATALOG_TEMPLATE" AS "Service Request", "serdef"."NAME" AS "Service Category", "appStDef"."STATUSNAME" AS "Approval Status", "cd"."CATEGORYNAME" AS "Category", "ti"."FIRST_NAME" AS "Technician",
Inline image is not fetching from emails sent by staff
Hi ManageEngine support, We have this issue for a couple of weeks already, we have upgraded to the version to 12001 because we have told this version will fix the issue. It was working fine, somehow, it stopped working one day. If a staff send an image
Notify group when request has been approved
How can I set up either a notification or a business rule that notifies the support group about the request being approved? I've been checking all over and the support group does not get notified when a request has been approved/rejected. It seems like
How to display currently logged in users
We are running SD Plus - 7.5.0 Build 7507. Is there a way to show who is currently logged into the system? Also, can we audit who logs in, for how long they are in the system, etc. Thanks Jon
Unable to use reply-to email on cloud SDP
Hi All, I had setup everything correctly following the steps, my email had been verified. But when i use the reply function inside my application, it prompt me error. Can advise what else i could do ? Error while processing the request! javax.mail.MessagingException:
Query to get Timespent on Request for particular group
DB: PGSQL Version: 8107 OUTPUT: select wof.UDF_CHAR19 AS "SSTF Number", org.name as "Account" , rc.workorderid as "Request ID", wo.title as "Subject", longtodate(wo.createdtime), qd.queuename AS "Group", std.STATUSNAME AS "Request Status" , TO_CHAR((sum(rc.MM2COMPLETEREQUEST)/1000
PMP Password Reset on AS/400
Is this still supported? I am testing the product with our iSeries platform. The functionality to connect to the AS/400 seems to work fine because it uses telnet. However, when attempting remote password reset it seems to be attempting to use ssh and
Query to get Request Details with Group change info and Technician Timespent info
Build: 10609 Database: MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", LONGTODATE("wo"."CREATEDTIME") AS "Created Time", LONGTODATE("wo"."RESOLVEDTIME") AS "Resolved Time", "cri"."FIRST_NAME" AS "Created By", "aau"."FIRST_NAME" AS "Requester",
Reset Views on Solutions
Currently, it's only possible to reset Likes/Dislikes on Solutions however our users rarely if ever go to the effort of hitting Like or Dislike. We need a way to reset views on one, some or all solutions. It's the only way we can tell what solutions are
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