CentOS Stream
Hi, I would like to know if there will be support for Centos Stream.
Regards.
List all available assets in purchase order (regardless selected vendor)
Hi, Yesterday, while making a new purchase order, I've discovered that in order to use an existing asset in PO, a vendor needs to be assigned to it first (as well as price, tax and other attributes), otherwise it does not appear in the products and product type drop down boxes in PO To do that, you will have to leave the PO each time you want to use an asset , not previously associated with the vendor selected in the PO(which deletes the PO and you have to start over from scratch), locate this item
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.119/120 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.119/120 for Windows and 109.0.5414.119 for Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.119/120 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.119/120 for Windows and 109.0.5414.119 for Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in its Chrome 109.0.5414.119/120 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 109.0.5414.119/120 for Windows and 109.0.5414.119 for Mac and Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Litigation Hold for Tickets
We have received a litigation hold that includes all tickets for a user. Is there a way to export the full details of every ticket for this user including attachments? If not is there a way to bulk print all a user’s tickets (to PDF)? Also, how does one
How to limit our technian to re-assign tickets to other technicians?
Hello, If we uncheck 'Assigning Technician' in Advanced permission, the technician cannot pick up the tickets. Is there a way only grant pick-up ticket permission? Thank you, Paul
How to list the Approvers employee name instead of the user role?
Hello, Please see the attached screenshot. I can't find an option to list the employee's name in the Approver list. Thank you, Paul
Script Duplicating Users Name in Subject
Hello, I’m using the following script: // Get the value from the custom Employee Name field var name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); // Get the value from the subject field var subject = $CS.getValue("SUBJECT"); // Now append the name value
[New Release] ADManager Plus' latest build 7182 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7182, with the following issue fix. Fix: High memory utilization issue across environments having Microsoft 365 configurations with a huge volume of
Could not find valid certification path to requested target
Hi I'm trying to configure mail fetching using TLS & Port 993 but I keep getting this error. "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." All searches point to using a file called gencert but cannot find any working link. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Could anyone please help, thanks. This is a new installation on Server 2012
Description comments in the Gannt view for projects
I would like to show the description comments in the Gannt view for projects. I could then use these comments to add context to projects to senior teams when I export into PDF.
Detailed description of system supplied Roles?
I have looked at your manual for SD Plus 8.0 and see no description of the system provided roles and the permissions associated with them. Could you point me to the section of the manual or an url that describes the permissions for each, and in particular the SD Coordinator role you mention as necessary to see the helpdesk tab. I would also like to understand the SD Site Administrator role relative to this particular problem.
d-teknoloji.com.tr /Doğuş Teknoloji / SDP Mail Fetching Error
Hi, incoming mail not working but outgoing mail running Best Regards
Problem with OAuth Configuration
I have a problem with configuring OAuth email setting I entered a wrong Connect URL and now every time I try to change it I receive the following error message I'm using version 14.1 Build 14103 with PGSQL, can anyone help
Change status when requester replies
Hi, When we have a request that the status is "With User" is there anyway of automatically changing the status to "Open" once the requester replies to the email?
Query to get First Assigned Tech info including Auto Assign details
Version : 10609 DB : MSSQL & PGSQL OUTPUT : SELECT wo.WORKORDERID "Request ID", Longtodate(max(wo.CREATEDTIME)) "Created Time", longtodate(min(woa.executedtime)) "Assigned time", max(aau.FIRST_NAME) "Requester", max(wo.TITLE) "Subject", max(qd.QUEUENAME)
CVE-2022-47523
So, the latest (.19) build of Endpoint Central says that it addresses CVE-2022-47523. However, neither NIST nor MITRE list Endpoint Central as an affected product on their pages for this CVE. So, what's the deal? Is this a vulnerability in EC, per the
How to set up the primary key in assets database
Hello, I want to set up the field such as CINAME / IP address as the primary key of the asset, I cannot find any setting in the asset database about the default or the existing primary key field. I need to create a new database or I can change it into
[Analytics Plus e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
[Analytics Plus e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
[Analytics Plus e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
Delete Retired instance
Hi, I can not Delete Retired instance. how I can delete it?
Not sure from where the mails are landing in Manage Engine ticketing tool
Team, We now have OAuth authentication enabled in the ticketing tool. We have also cleared all the mails in the Inbox. There are no mails in the Inbox now. But even then the count is showing as 22409. We would like to know from where these mails are coming
Users with local admin access
Hello Team, We have endpoints running in Workgroup and there are many users added to the local administrator group. How can I fetch those users from Endpoint Central (Desktop Central)? Can anyone please guide me? Thanks in advance! Regards, Prashant
EXPORTED MY ACTIVE USER LIST AND NOTICED SOME USERS EMAIL ADDRESS OCCURING TWICE
Hello everyone, I trust you all are having a wonderful day, so my environment runs a manage engine service desk plus 14000, i exported the list of active users in the platform and noticed that some users email occur twice with the first name and last
what should be Specs of my Windows Host Machine where i would install EventLog Analayzer Application and manage logs
Dear Team, what should be Specs of my Windows Host Machine where i would install EventLog Analayzer Application and manage logs. Below is the detail of myd evices etc. I have an Oracle EBS Suite Configured on Linux machine. I have total 11 Devices: *
Help setting up alert to display Server Reboots?
I am trying to setup up ManageEngine to send me an email alert when a server goes offline, and one when it comes back online, I have tried adding the following event ID's and restarted a server but it doesn't send the email through. The email alerts are setup fine though because we have a lot of other alerts setup, could someone possibly share how they are currently getting the alerts to work when the Server reboots? Event ID's I've tried: Event ID 6005 Event ID 6006 Event ID 6008 Event ID 6009 Event
Change the Default Template From Incident to Request
Hi, Is there any way to change the default template from incident to request when the request was created by email?
ManageEngine ServiceDesk Plus MSP version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine ServiceDesk Plus MSP version 14.0 (Build 14000) is now available. ManageEngine ServiceDesk Plus MSP is getting better and better !!! I thank all our users for
ServiceDesk Plus "incomingEwsUrl" issue
Hi, I am using this version but getting error. I can't fix "incomingEwsUrl" issue
Generate secure multiword passwords/passphrases, inspired by XKCD
A flexible and scriptable password generator which generates strong passphrases, inspired by XKCD 936/XKPasswd and uses the xkcdpass PyPI project. Use Case: If your service desk team have ever needed to generate human readable passwords that still meet
Intune for US Government GCC High and DoD service is now supported!
Hey folks, To enhance security via patching and management of third-party applications for the US Government agencies and partners hosted on the cloud (Azure), Patch Connect Plus now extends its capabilities to support Intune for US Government GCC High
How to secure access to a service catalog template
Is there a way for me to secure access to a particular service catalog template? For example: We have a service catalog template created for hiring new employees. We only want our HR department to be able to access it. Is this possible?
Force Desktop URL on Mobile Browser
Hello, We have users that don't want to download apps to their personal phones, but we want to turn off email ticket creation. Is there something we can add to our URL on a mobile phone so it forces the desktop site to load instead of the page telling
Problem with deploying DIALux evo 11
Hello, I have problems with the deployment of the "DIALux evo 11" software. If I try to deploy the software with this command: "DIALux_evo_11_0.exe /s" it get an "Installation Failed - Zugriff verweigert" error. If I run the same command in a cmd prompt
ADSelfService Plus Fixes and Enhancements [2023]
Release Notes for build 6400 ( Dec 10, 2023 ) Changes The public key certificate used while updating the product through the service pack has been updated. Release Notes for build 6309 ( Nov 25, 2023 ) Feature Offline MFA protection for macOS: Logins
[SDF-81212] Manualy turn off red icon on reply requests
Hi, Long time servicedesk user here, question about the red icon on repy in the request list. When a user sends a reply to request the envelope mail icon on the request list will turn red and if you are assigned to the request a notification up in the
Query to get Survey info with custom filter
Version : 10609 DB : MSSQL & PGSQL OUTPUT: SELECT wo.WORKORDERID AS "Request ID",longtodate(srm.responsetime) AS "Responded Date", longtodate(srm.SENDTIME) AS "Survey Created Time", smn.SURVEYNAME AS "Survey Name", AaaLogin.NAME AS "Username Received
Email Fetching Stopped
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