No router assigned - linux fprobe
Hi, I have read the post before. I am using a linux router that has fprobe as a netflow probe. When configuring the netflow analyzer I get the same in the router section. I however configured the ip segments under "IP groups" and see traffic etc. Is this normal or am I doing something wrong. Thanks Wynand
Survery reports confusing
Under Survey Summary Report I am showing that total responses = 4, but under the other reports I show that many users have responded which makes the reports inconsistent. The only thing that I can think of is the fact that I changed the questioning before I went in to production. Other than that the summary report doesnt change when the users submit a survey. and it always = 4 total responses.
Unable to remove Service Desk Plus values -- after trial
We demo evaluated Service Desk Plus, and just uninstalled it. OpManager will not let me save null values in the Add-On Product settings / Service Desk Plus / Server Details. Problem with having any values in the service desk server details page, is it tries to connect to service desk everytime I look at a device. BTW I liked service desk, but it didn't meet the need of the evaluator fully. There was a desire to include hardware gathered from outside our domains as well.
Spanish version already!!! jeje
When the next version in Spanish is ready? Thankyou Very much
HTML Requests (Displayed as HTML Code)
When we recieve a new request from a user, sometimes the request is displayed as HTML code. I suspect that their Outlook client is set to HTML and not plain text. Is there a way to display the HTML as a page rather than the code?
Unable to delete notification Profile.
I'm not able to delete 2 notificataion profiles. This 2 profiles had been added in Version 5.6 now we have upgraded to version 6.0 SP3. Any idea ?
How to monitor active process
does anyone know if it's possible to monitor active process and how to set it up. i.e. I want to monitor Symantec anti-virus process on all servers and to receive alerts if process is not running. Thank you, Micha
send TroubleTicket to Service Desk
dear friend. We Install OpManager & Service Desk Plus and set configuration for relation between them. We Generate ticket alarm in OpManager for some devices and we wana see ticket to Service Desk, what can we do ?
Wider Fields
We need wider Requester fields. We are entering data but the data is very hard to view. You have to scroll down within the little boxes. This is a big deterrant for us. We have put in an enhancement request but if this could be taken care of ASAP it would be greatly appreciated.
Exchange and AD monitoring
Hi, My testing on the Opmanager for the company is on the final stage. Now I have two problems: 1. On the Exchange monitoring of my exchange 2003 server, I have a problem on monitoring the important information like the SMTP, pop3, IMAP In/out connections. Please refer to my attached file (Exchange.jpg) for reference. Please advise how can I monitor these data? I had put the correct admin username and password into Opmanager. 2. Also on the AD monitoring, it seems that I can't monitor the information
ID=107 Source=Schedule and Delivery Processor Type=1 Message
What is causing or suspect for this type of message.? ID=107 Source=Schedule and Delivery Processor Type=1 Message=Schedule and Delivery Processor cannot connect to the report server database.
Real Time Gauges
Our Network Manager would like to see your program offer real time gauges similar to what the Solor Winds product has. Thought it would be worth asking. Thanks.
URL string login
Is it possible to pass login information on the URL string to the OpManager WebClient? I'm trying to programmatically connect to several OpManager instances.
Network Scan doesn't work on Windows
Hi I am trying to perform a Network Scan on some Windows Workstations but this is not working. I can't do a Windows Domain scan as the ServiceDesk Plus server is a linux machine. How do I get Network Scanning to work for Windows PCs?
Due dates change after edit
Is it normal for the request due date to be changed every time I edit a request? I'd rather it didn't do that. :)
Date format in contract table
We are using Business Objects to create reports from SD+. Looking at the from/to dates in the contract table how are the dates calculated. Rgds Damian
Self Service Portal
We are experiencing problems trying to download attachments from the Self Service Portal. The information displays fine in the browser (ie 6) but when you click on the link to download the attachment you get an Apache Error with the message: Type: Status Report Message: /workorder/fileDownload.jsp Description: The requested resource (/workorder/filedownload.jsp) not available. Has anyone else come across this? Any ideas how to fix this?
Notification Rules - content variables - Technician
Is that possible to add the variable "Technician" to the email template? It's very useful to let the customer know who assigned to help them and the case was closed by which technician. Thanks & Regards, - Elton -
Port number in $RequestLink
I am using an e-mail acknowledgement in SD+ with the default template. There is a reference $RequestLink to URL witch includes the port number 8080. After the installation I�ve changed the port number (to 80) and everything works fine; however an e-mail notification sent to users still has URL with port 8080. How can I change a template (or variable $RequestLink) to reflect the correct port number? Thanks!
Adding resolution closes request.
Hi there, Do you have any plans to get SD+ to close a request once a technician enters a resolution? For us, as soon as we enter a resolution, the request is closed, so we then have to click the close call. Would be handy for SD to do this automatically. Kind Regards Tim
snmp trap receiver unable to revceive trap on linux box
OpUtils 3.2 run on the Linux box (Red Hat Enterprise Linux ES release 4 (Nahant), 2.6.9-5.ELsmp). It does not seem to receive the traps (or unable to display?). The jre running on the box is jdk1.5.0_05. Do "netstat -nap" and shows it is binding to the port 162 with the ipv6(?). # netstat -nap |grep 162 udp 0 :::162 :::* 3820/java But on the same Linux box, the net-snmp snmptrapd (a C program) is able to receive the traps from same deive: # netstat -nap |grep 162 udp 0 0 0.0.0.0:162 0.0.0.0:* 3784/snmptrapd
Report Time Window 8-8
Hi, is the time window 8-8 including weekends? If yes, is there a way to avoid it? We need a report over business hours and without weekends. If i can't get it out of OpManager, is there a way to get the data to excel or so to recalculate it over the week without weekend? Thanks Frank
snmp traps arrive on 162 but cant be displayed
Port 162 is opened upon opening OpUtils3.2 (otherwise ICMP destnation unreachable is sent), but the refresh button will not display them. In the log trap_receiver_log0.txt: 10:56:51:640 [ Trap Receiver ][ trap_receiver ] [ WARNING ] : TrapReceiverAction : getErrorMessage() : Error message is : Listening for traps at port 162 Any idears? :idea:
reports graph
Hello all, I am very interested in one feature : *  Make reports graph on multiple devices. For example, I would like to generate graphs regarding CPU or RAM utilization of all the servers or an other category. I know, it is already possible to create custom monitor, but only for one device. It is a restrictive and frustrating feature. I think this functionality will be very interesting for a lot of people. And to finish, it will be fantastic to include it in the new "schedule report" feature
Dell PE & HP Monitoring
Hi all. I have a couple of Dell PE and HP ProLiant servers to monitor. They all have theyr managing application installed so they send SNMP traps correctly. I can connect and monito via SNMP CPU, MEM adn HD space. Do I will receive alerts when a Drive in RAID will fail? I have downloaded from Dell all the last MIBs. How can I use them? Sorry, but I'm new with this tool. Regards
Monitoring SQL Statements
Playing with Web Transaction Agent Is there a limit on how WTA sees whats happening in SQL Statements? I ask this because my WTA list shows numerous executeUpdate/executeQuery calls, but no SQL is attached. Is there a limit on WTA's ability to monitor the executed SQL? I have noticed that the sample transaction uses prepared statements. Is this a limit? Thanks much! Bob
Import netflowdata from existing collectors
Hallo, we want to use the netflow-tool to analze the usage of our applikations. But we have an existing netflow infrastructe (Netflowprobe) for billing the amount of data. Can i import the data from the netflowprobes (stored in the filesystem) in the netmanage netflow-tool? Thanks Tom
Software Audit - Purchased items not shown
In the software summary there is just a - shown next to the number of licences purchased. Evn after adding licences, it still will not show the number you own for the product unless you click on it and open the record. See pic below... Is this a known problem, a feature or bug?
select category for rental/loan
Hi, We have purchased this software and find it excellent but there is an option that would be greatly appreciated. All our workers here have Desktop computers but we have a certain amount of laptops available to them for when they have missions to go too. The option that we would like to see is select certain computers and add them to our out category with the name of the user that took it. A sort of IN/OUT system but for our hardware.
Servicedesk hangs at "Application layer started..."
Hi, I am having the same problem as others. When I launch ServiceDesk server, it hangs at "Application layer started...". I tried running the .bat file with no luck. Can anyone help me with this issue? I can evaluate a product that doesn't work. Thanks.
TCP App: setting some limits
Hi, When you select a last hour graph under the application tab, the TCP_APP and a clickable icon. When you click on this icon, it gives you all traffic seen that Netflow cannot categorize. This is a huge list in a heavy loaded network. Is there a way to limit this to the top 100 instead of having all of them. regards Cedric
Custom monitor no graph
Hi, I had created a custom monitor but he graph shows me only the NA. I had tested with the the "test monitor" button and it shows me "The Monitor responded to the test request". Anyone have any idea how to solve it? Thanks
time reports
Is there any way you can run a report on time entries by tech by day? As in have the system write you up a time sheet to see what time you have allocated and to which request, even if the request is assigned to another tech. Let me be a little clearer. If my manager assigns a request to himself and I do some work on this, I can view and add time on under my name. Now if I try to run a report to justify where my time has gone, I can't find anything to do this. Does this make any sense? sorry if it
Technicians unable to modify details
Hi, Its has been found that all requestors get a Tab called "My details". However Technicians are not visible in the requestors window nor are they given the Tab for changing their details. I feel technicians should be given an option to view and change their details. Also, i noted that when a user enters his mobile number in the Contact information, the Technicians can only see the Mobile number as his contact number, however i feel both the phone and Mobile number should be available to the Technician,
Very small bugs and details...
Hi, Just so you know, here are very little bugs I noticed : - The web interface does not deal with screen size larger than 1280. I'm working in 1600*1200, and you'll see attached what I get. Sorry I have a too big screen ;) !! - In the holidays configuration, the display is sorted alphabetically, and not chronologically.
Some issues in SD+ reports
When creating monthly reports using SD+ I ran into several issues: 1. Number of requests seem to differ from one report to another (e.g., there is a difference of 200 tickets out of 650 in total between Time spent reports and Completed reports). 2. The customized reports seem not to reflect the dates chosen in the filter. E.g., shows the same number of requests for 2 defilement time frames: 20 Dec � 31 Jan and 10 31 Jan. 3. Completion time by category by technician refers to elapsed time of the request.
Any way to eliminate status messages from some device groups
Hi, I get tons of Attention, Trouble, Critical messages from desktops simply because users shut them off at night. I would like to monitor desktops for certain SNMP and WMI info only, without the constant status messages. Is there any way to disable just the status info? Thanks, Jim
tried to register and nothing happened!
I purchased the licence and tried to register my trial version and when I do so it says update successful yet none of my details have changed. I still only have the trail version! The date of expiration is 9th of feb 2007 and I have 0 days left1?. could this be my problem!? should I reinstall advent net and start from scratch? please say no... I have lots of info already entered and have already begun my asset tracking and will lose weeks of work! Please advise as soon as poss as I dont want to lose
About notifications when the request is updated
Hi, I'm wondering if it would be possible to have different notification rules for different updates of a request. For example, I'd like to send an email to the requester when a resolution is added, or when it's assigned to a technician, but not when I modify other fields.
Notification Template (Link Error)
Was wondering why the templates that notify technicians and requesters includes a Request link but it is not formatted into a link all it does is insert text instead of a hyperlink Can this be changed
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