Email Notifications

Email Notifications

Ok on the email notifications when I add the ContactName from the left column and then I send the email.
For some reason it does not put the actual name. WHat am I doing wrong??
This is what it gives me:

Dear ContactName,

This is an acknowledgement mail for your request. Your request has been created with id 9. The title of the request is : Documents. The status of the request can be tracked at "http://web01:8080/WorkOrder.do?woMode=viewWO&woID=9" .

Please get back to us for any further clarifications.

regards,
Sys Admin team.










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