Ok on the email notifications when I add the ContactName from the left column and then I send the email.
For some reason it does not put the actual name. WHat am I doing wrong?? This is what it gives me:
Dear ContactName,
This is an acknowledgement mail for your request. Your request has been created with id 9. The title of the request is : Documents. The status of the request can be tracked at "http://web01:8080/WorkOrder.do?woMode=viewWO&woID=9" .
Please get back to us for any further clarifications.