MySQL ODBC Link to MS-ACCESS
I am tryin to connect to the MySQL, ServiceDesk DB via ODBC using linked tables in MS Access 2003 to allow me to pull custom reports. When I browse or look at the table, eg: "workorder" I get all the row and columns showing #deleted What could be causing this problem?
smtp problem
When I enter our external SMTP email server, I get this message when sending a test message Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 <test@opmanager>: Sender address rejected: need fully-qualified address Is there a way to make it test@opmanager.com??? Thanks
Add Time Entry - Error
We are having the same problem as a few other here have pointed out. When using the "Add time Entry" button it will fail with a java script error as follows. Line: 82 Char: 110 Error: Expected';' Code: 0 URL:http://servername:9090/workorder.do?woMode=viewWO&wolD=2503&; An update on a fix would be appreciated. Dan
Network Discovery problems
Is there a way to make opmanager automatically know that some equipment are switches instead of dumping them into the desktop group where I have to go and manually change all them back to a switch.
SD 5003 and MS SQL Server Support
Will SD 5003 run on MS SQL Server ? Thanks
Technical Support
Guys, I have troble in sms and e-mail notification strings. I use: " $MONITORTYPE on $HOSTNAME ( $HOSTIP ) down " so, when any server or sevice down, i recive this same text, the string dont work like: " Jboss on Server1 (255.255.255.255) down" what i can do? Please, what i can do to fix it? this issue hapend in sms and e-mail notification Sergio Bazilio sergio.tavares@m4u.com.br 55-21 9323-6105 ------------------------------------------------------ This is posted using Application Manager feedback
Time Spent Reports
Is it possible to have the Time Spent reports sort by DUE DATE instead of by CREATED DATE? or even possibly beable to custimize the report in the next release? This would be very helpful. Thank you, PTD Tech Support Team
Bug in Overdue Reporting
When I choose Overdue Requests per technician and choose Timeperiod ' Ever Opened', I get Requests that are closed to? To my opinion a request which is closed can not be overdue??
VBScript or JavaScript
Hi, I would like to write a script and upload to <AppManager_Home>/working/. I am just wondering if VBscript or JavaSscript is supported by OpApp (apart from batch files and shell scripts)? The main ojective of the script is to invoke certain applications when particular URL is monitored. Is this possible? Thank you.
Java utilization
I have installed servicedesk on a new dell poweredge server. It has 1gb of ram with 3.0gb processor. I see that when the service desk is running that java is using up about 145mb of ram. Is this normal for it in this application? I am looking at possibly using other products along with the service desk and am trying to get a feel for needed resources. Thanks
Every week, a subset of my devices get unmanaged!
Hi all, Every Friday, at about 17:00, some of my servers get unmanaged - only some of them, and only servers - no other categories are affected. The servers are all fully operational at the time. Are there any circumstances under which OpManager will unmanage a device? many thanks, alec
Error in configuration backup
I have that message when I add a new device.... I can't even start backup...
Cannot Start Op Manager After Deinstall/Reinstall
Any Ideas? This is the Wrapper Log. Not sure what services are needed. How do I resolve this? FATAL | wrapper | 2005/12/15 17:08:24 | OpenService failed - The specified service does not exist as an installed service. (0x424) STATUS | wrapper | 2005/12/15 17:08:25 | ManageEngine OpManager installed. FATAL | wrapper | 2005/11/26 14:58:01 | OpenService failed - The specified service does not exist as an installed service. (0x424) ERROR | wrapper | 2005/11/26 14:58:01 | Unable to write to the EventLog
metaframe.mib
I try to add metaframe.mib to monitor Metaframe Servers, but when trying to load it with the mib-browser I got the error Error parsing MIB:Metaframe.mib. Any idea what is wrong?
puntuation causes java script errors!!
Has anyone else got problems in using puntuation in the and fields when manually creating a request. For example if you use and apostrophe in a word under the request title or a semi-colon in the description field and then create the request, you are then unable to add time or edit the request! I know this could be due to command lines linking in with the SQL but I would have thought this would have been sorted with the SP3 update. anyone else having this problem or is it a win 2k issue? I do have
Can ServiceDesk+ be used like...
I am currently the IT Manager of a small charity and we use AdventNet products in house at the moment. However, I'm thinking of branching out and starting my own business with a few colleagues were we will be providing IT support similar to what we do now but to a larger spread of organisations. Can SD+ be used in a support Helpdesk environment were we have one version in house and our clients can log via the web to log calls? Could we scan multiple domains if we had access? From reading and using
fwanalyzer stops responding
Anyone have both fwanalyzer and netflow analyzer installed and working on the same box? We have both apps and fwanalyzer stops responding to login requests about 2 hours after the processes are started. I've called support but it takes _forever_ to get a call back and then it just becomes phone tag. Any info would be helpful. Thanks, Todd
Ip Group Management
Hi, First off, I'd like to say, I'm impressed with this NetFlow Analyzer! Its very nice! Easy to install and to get working right from the download. I'm looking at your Beta Version 5 NetFlow Analyzer and I have a question about adding IP groups. Is their a easier way to create groups of IP networks under the IP Group Management GUI other than through this GUI? i.e can I create IP groups by importing from a csv file? I found that I can only add 15 subnets to a group. If I add a 16th network to a
Router monitoring?
Hi, Are you supporting CISCO LBR 7604?. If not, is there any plan to support this in the future?. Thanks.
Problems with SNMP
I am running OM 6.0.6002 on Windows 2003 R2. I have configured "SNMP Parameters" in Admin menu. Now, I am trying to add Windows 2003 host for monitoring (throught "Add device". And OM shows, that this is not an SNMP enabled device. But when i re-enter SNMP community string manually in the device properties it works ok. My question is: Should I manually enter SNMP community string for each device? Or this is a bug? Thanks.
When will N/A on interface snapshot page get fixed?
Opmanager seems to be a nice program but for the $1500 I paid for it I am wondering just when the snapshot interface/traffic monitors issue is going to be fixed. for example, I have desktops/servers, etc setup and being monitored. On the devices snapshot page there are values listed for traffic TX, RX, etc. When I select that interface snapshot page I get a page that shows me a graph for interface utilization but there are N/A listed for the RX/TX graphs. I asked this question before and was told
Oracle Monitoring
Good Afternoon... I'm in the process of looking at your wonderful product. So far, I have not had any problems - until I attempted to monitor Oracle. We are playing with a shared oracle data base. The access we are playing with has limits to what it can do. When I configure an Oracle monitor, I'm getting an error: ORA-00942 table or view does not exist What table(s) does the monitor need access to? Thanks much! Bob
nMcafeeConfing.exe monitoring process with Opmanager 6
Hi Opmanager Gurus I need monitoring a especific proccess of Lotus Notes & Mcafee app the proccess name is "nMcafeeConfig.exe" and really need to know how i can monitoring this specific proccess with Opmanager Version 6. Regards any can help me !
Restore of data
Dear Servicedesk guys!!! Is it possible to restore data, created with the Servicedeskplus 5 build 5001, to restore it to a Servicedeskplus 5 build 5003. It seems this is impossible. We had a server crash and we desperatly need the data!!. We could not download the 5001 version anymore, and frankly I don't see the point. It's just weird that we are talking about version 5 of servicedesk and that just a difference in build number gives problems with a restore. I hope you can help us!!!!!!!!!!!!!!!!
Define Required fields
I am wondering if it is possible to set additional fields on a request form as required. If it can't be done now, that would be a very useful option since many users do not provide all the information we need without being forced.
Data from Active Directory
I import Requesters data from Active Directory and I would like to know from which fields in Active Directory gets ServiceDesk information about EmployeeID and Description. Thank You.
Issue installing NetFlow Analyzer with ServiceDesk settled
i have installed serviceDesk Plus on port 8080, now i m trying to install the Netflow Analyzer on port 8021 my service desk doesn't start.... and netflow neither
Active Directory
It would be useful if SD only imported user accounts that are enabled in the AD you can do this by making sure the value of userAccountControl <> 514 in the ldap query. (514 is the value that identifies an account as disabled) Also would it be possible for those of us who wish to extend our AD or just use the description field of a computer to identify who it is assigned to to import this from the AD. This would save much admin work for us we currently fill in the description field of a computer
Technical Support
Hi We need to Monitor RAID Disks on a Linux machine. At the moment we can only monitor the usage of the disks, but we need to see the hole raid and then be alerted when a disk goes down If its possible that there would be a patch or a add-on to be added Jacques Jacques.Viljoen@ebucks.com 0112635071 ------------------------------------------------------ This is posted using Application Manager feedback form
SMS server Problem
Can you advice How can I run the SMS Server of The Application Manager? Pls adv thx
Cannot open Attachments
Build 4105 and 4107. If I try to open an attachment from a request I get: File cannot be found Try one or more of the following: Check the spelling of the name of the document Try a different file name This happens with .doc, .xls, and .pdf that I've tested. Thanks
Event Log Rules
Hi, Currently I have configured to receive alarms from any event with event type 'Error'. How can I filter off (ignore) some of the events by 'EventId' or 'Description' which are from the same event type 'Error'? Rgds.
Default Domain ?
With V5 users now see the "domain" drop down box this really confuses my users as there are a dozen domains "visible" but all "users" are on one. I would really like to go back to how V4 handled this and hide this dialoge entirely ? Or at the very least set it so the default is my domain ?
MySQL on another server
Is there a way to setup SD Plus and your other products to use a MySQl server on another physical server. I have a couple of other products from you guys and would like to setup a dedicated MySQl server to be the backend to your products is there anyway to do this? I know it probably wont be as fast but for me it will be more efficient for me to do it this way.
Support suggestion
The 2 times I've emailed support because I haven't been able to upgrade my database (which is 2 times too many, but that's another issue), I've been asked to email my database backups so support can troubleshoot the issue. I'd like to suggest customer support re-think this practice as for many companies this violates company security policies (which could get an administrator fired) and in some situations could violate federal or state law depending on what information was in their system. Administrators
Retrieve Emails
Hello everyone, I setup an email account to use for ServiceDesk but did not realize till afterwards that it pulls all emails off the server. Is there a way to retrieve these emails back? thanks Al
Helpdesk Backup Option
Dear Sir.. I am unable to find the Backup option in the Software. Can you suggest me how to take the Backup / Restore the complete AdventNet ManageEngine Service Desk Plus.... Thanks Naveen Kumar Network Support Executive NAVBackoffice IT Solutions PVT. LTD. Jaipur
Software Audit and Licences
Hi, I was going to use the inventory to keep track of what software is installed on what machines and how many licences we own etc. etc. However, the software scan picks up the same product with 2 different names. for example; Adobe Acrobat 6.0 Professional 12 Adobe Acrobat 6.0.1 Professional 2 Now I have 20 licences for Adobe Acrobat 6 Professional all assigned to the first product and none to the second product - I would like the second to be "merged" into the first - but this isn't possible. How
Status map
Hi guys!! I Like to know, if we have some patch or add on, to make a status map, like nagios have... I like to do a map, whith icons representing my monitors, that i can be place pattern... One behind other.. making a topology... can anyone help me? tks
Move from Server A to Server B
I originally started the Applications Manager on a desk top system (RedHat FC4 2.8Ghz/1GB Memory/1 IDE 40GB drive) laying on the floor of my office. There have been a few hitches but the folks at AdventNet have been real responsive. With explainations where I was misreading, a patch where I found a software defect. My team and our Foundation Operations folks are thrilled (the Ops Folks monitor systems that service three campus over three states [MN, AZ, and FL]) I have now installed the Applications
Next Page