opening and closing calls

Hi - I have been doing some testing with servicedesk and need to know if if is possible to open and close a call from the new request screen?

The test i did was to fill in the call details and put a call staus of 'closed' and then clicked add request. this does put the call into a closed status which seems fine, but when i go back into look at the call details it states 'not yet responded to'. why is this? and will it have an effect on reporting? also is there a way of reporting this as a closed call? I ask this because when looking at the the call history it only logs the call creation and not the closure???

What i don't want to do is have staff opening a call for a password reset for example and then have to go back into the call the close it seperately, will waste alot of time.

thanks

Pete