How can I see what reports I have already scheduled?
I can't seem to find where I can see what reports I have already scheduled in Opmanager. I thought I scheduled two different weekly reports but only one of them seem to run. Where can I find out what reports have been scheduled?
2 problems and 1 question
I am running build 4002 on 2K3 with sp1. I have not encountered any problems with the SQL problem mentioned, but I am unable to get any syslog activity from Cisco devices to appear. I have the cisco devices configured correctly (I verified by changing the logging server to a box running kiwi), but nothing shows up in analyzer. Also, we purchased an 'unlimited' license, but the 'upgrade license' page shows a 50 device max? For the question, we purchased event log analyzer, wifi manager, fw analyzer
Problems installing Service Desk service pack 3
I'm trying to install service desk plus service pack 3 to migrate my build from 5001 to 5003 and it fails every time with the error "error uninstallation completed" Is there anyone here with a similar problem and knows a solution
Monitoring a weblogic cluster
Hi, I've been monitoring a Weblogic development box with great success. Why I try to install it on a QA environment, it seems to work but I'm not getting details like JVM Heap Usage or Thread Pool details... I'm just getting server uptime. I am getting the message " Data Collection in progress.Please wait till the next poll interval" The biggest difference I can tell between the two environments is that the beta environment is clustered. Is there something special for needed for monitoring a clustered
issues changing backend from mysql to ms sql
Hi, I am having problems changng opmanager 6 backend from mysql to ms sql. I am on windows and have installed MS SQL server locally. The error i get when trying to connect is shown in the screen shot. I have checked MS SQL and it seems to be running ok. Any help would be appreciated Regards JC
Memory utilization on Solaris
Hi, I'm running OpManager and i have some Solaris 10 servers. I don't have notice particular problem except OpManager tell me the memory is (always) used at 100%, which is not correct. I don't know how OpManager compute the value, but seem there is a trouble.
Cannot browse Data File Used Size
Hi, Applications Manager 6 is a very powerful software. I would like to monitor the database file and log size. Howerver, I can monitor the log file used size and log file size in an individual database, but I cannot find out the data file used size. I can only monitor the total data file size. Could I get the both data file size and data file used size (or data file free size)? Thx Kevin
Installation on Linux
Hi, I installed the FirewallAnalyzer on a 2CPU 3GB of RAM machine running Linux. During the installation I changed the port to 8600. The install went fine and I tried to access the web page http://192.168.21.38:8600 but I keep getting this error. I started the Analyzer by running the run.sh script I removed the previous installation and reinstalled it again on another folder using the default port 8500 but same error returned. I tried accessing the page with IExplorer and with Firefox but did not
Print Server
Hi I have been searching for someone who could help me setting up my Monitors for the Printers. The thing is that I have a Print Server (HP 500x) and when I manually add it to the OPManager (with it's IP) it seems to be added as a printer. Then I don't know how to add the printers connected to the ports of the print server. Please can you explain me how to configure the Print Server on my OPManager. I will really appreciate if you do it step by step... I am kind of new doing this configurations.
How to upgarde Linux verion 5.0.0.0 to service pack 3?
Hi, I have installed the ServiceDesk linux version , the build number is 5.0.0.0 . How can I upgrade to 5.0.0.3 ? I have tried to download a AdventNet_ManageEngine_ServiceDesk_Plus_5_0_0_SP-3_0.ppm but the error occur, it says that should be apply from 5.0.0.1 or 5.0.0.2. Would you please tell me how can I upgrade to 5.0.0.1 on linux version ? Thanks.
one more
i do not want to show all fields to all requesters and to all technicians. is this possible?
Fail to start service on Redhat Linux
Hi, I have installed a Trial version for ServiceDesk 5 in Redhat9.0. When I execute the command ./run.sh , the software will Create some servers , for example ServerContainer [Created] AdventNetCC [Created] SQLOne Search [Created] AdvenetNetServiceDesk [Created] ServerContainer [Started] AdventNetCC [Started] SQLOne Search [Started] it just hang on last service "SQLOne Serarch" and it is not response in a few hours. I have reinstalled Redhat9.0 many times but the problem still exist. Please help.
Font size
The font size on the reply emails is way too small ..... Is there some way of changing this to default to something a bit more readable ? Ive changed the font for the auto messages but cant find where to change the font for the reply emails.
Updating Requests
We have recently purchased ServiceDesk Plus and will be implenting shortly. My question is how do you get a Requester to Update a support job via email? We would like to be able to have the technician email the Requester and ask for additional information. When the Requester replies to the above email it automatically gets re-logged into the Helpdesk with a new Request ID. Is there a way to stop this from happening, eg. by changing the subject to say "update request id 12345". I know the system allows
speed difference betwen opm and netflow
Hi all, i have some question here. i'm using opm and netflow but when i checked the port speed from one of my device, i got confused, because both apps give me different report, these are the differences: 1. these are from netflow: Category Total Max Min Avg Traffic IN 6.32 KB 251.73 bps 74.66 bps 14.4 bps Traffic OUT 89.16 KB 2.48 Kbps 25.60 bps 198.13 bps 2. these are from opm: Max(kbps) Min(kbps) Avg(kbps) Current(kbps) 95thPercentile(kbps)In 3.5 0.0 0.38 2.23 0.22 Out 0.36 0.01 0.07 0.34 0.06
Switch port collisions
Hello, I have a question concerning switch monitoring. I had +18000 collisions on a FastEthernet interface (0/24) from a Cisco catalyst 2950T. So I cleared the counters on the Cisco switch and checked those counters again a while later. The switch shows me at the moment that there are +-88 collisions on that interface, but OpManager still tells me (a few polls later) that there are +18000 collisions on that interface. [ I'm using the vendor specific monitor > Cisco > Interface collisions ] Is this
Password reset for SD+ 5
I've managed to forget my SD+ password. Could someone point me to the reset? Thanks, Joe
Search by XP Service Pack?
Is there any way to search the database of users and get a list of those running service pack 1?
Unable to edit a 'status' under Configuration
We're running SD+ Version : 5.0.0 Build Number : 5003 New custom status I create are fine but it appears that all 3 of the default status are greyed out and we are unable to adjust them. I would like to edit 'On Hold' to turn the Timer Status off. Thanks.
overdue request emails
hi there ive had a quick search round, but cant see any threads on this. Is there anyway that i can have service desk email a technician if a request goes overdue. Perhaps once a day/week as a reminder
HELP..... Is my traffic correct ?????
Hi all, I have tried to read previous threads to solve my questions but i have not found a solution yet. I have inherited some routers and their configuration. I receive internet and mail traffic from an ATM PVC Link. It receives traffic ok, but i used to see both ESP traffic and http and pop3. I have found that the main router that i am running netflow on was only enrypting part of my Subnets range and not all of them. I have talked to my 'PROVIDER' and they did the changes on their router and so
monitoring wrong network
Hello, I'm testing opmanager 6.0 evaluation copy and i like it, even though i would want some things different (but one can not have everything he wants ) Our network is pretty extendend with several sites that each have their own network address, but i only want to monitor the x.y.5.0/24 (site A) network. Today there suddenly appears the network x.y.4.0/24 (site B) on the left under "Network views", when i click it i get to see only 1 computer. That computer was in the x.y.5.0/24 network yesterday
Reports - Disk Space - No Data Available
I am getting a problem with the Reporting for disk space on OpManager v 6. The following reports are all appearing: No data available. - Volumes with Least Free Space - Volumes with Most Free Space - All Servers Disk Usage Report - All Servers Availability Report I am monitoring Disk Utilization Free Disk Space Memory Utilization Partition Details of the Device (%) Used Disk Space in GB On all the servers but now joy - HELP!!
CPU monitoring of PIX raise up to 95-100%
When begin sending of registries from PIX, the web client (IExplorer6.0) begins to vibrate and the CPU monitoring of PIX raise up to 95-100%.. What could be the cause of this?. Device: Cisco PIX 515E ver 6.3(5) Thanks
Monitoring Solid database
Does anybody now how to monitoring a soliddatabase ? regards MArcel
Queue becomed unassigned upon edit
Hi - I've seen this problem reported in other threads but have not seen a clear resolution. I have two groups of technicians, each monitoring a different queue by way of role assignment. Email comes in and is assigned appropriately to the correct queue so the different groups of technicians can view only the requests for their queue. A technician for the queue will "pickup" the work order making the technician assignement and each of the technicians for that queue can still view the request and everything
SD+ reporting issues
When doing monthly reporting I've run into several issues: 1. Total number of calls differs from one report to another. E.g., All request reports shows 650 for time frame specified. Time spent reports shows 470 requests for the same period. 2. Customized reports do not seem to reflect the amount of tickets created between certain dates. E.g., when changing dates in the filter number of calls received stays the same for 20 Dec - 31 Jan and for 10 Jan - 31 Jan. 3. Completion time by category by technician
Question about Backup
Hi I have a Backupdata task with Windows task manager, while SD+ are running. Have any problem to do it (backup whit SD+ services running)? How can I Know if the result of Backup is correct? Thanks for all and excuse me my English.
I can't get log from syslog server
Hi I installed EventLog Analyzer under win XP, I want get logs from syslog server under FC3, but I can't. In my Syslog server I get logs from Cisco Routers, but when I change /etc/services to port 513 UDP, my syslog server stop receive logs. then I can get the local logs form the server linux in my Eventlog Analyzer server. Can Eventlog Analyzer run under port 514 UDP? What Can I Do? Maybe in add host, I can add the routers cisco. Best regards
Custom Monitor not working - Please help
I am having a real problem in getting custom monitor to work. It is appending ".0" to the OID I specify causing a failure.. Below is the OID for "Memory Utilization" on Cisco devices present in the "Resource Monitors" section and it works just fine.. (.1.3.6.1.4.1.9.9.48.1.1.1.5.1*100)/(.1.3.6.1.4.1.9.9.48.1.1.1.5.1+.1.3.6.1.4.1.9.9.48.1.1.1.6.1) However, when I setup a custom monitor using on of the above OIDs it fails, very likely becuase of a ".0" appended at the end. e.g a specified OID of ".1.3.6.1.4.1.9.9.48.1.1.1.5.1"
Problem monitoring WebSphere/Network Deploy
Having problems getting WebSphere ND monitoring to work. After configuring the AppManager monitor pointing it to the correct perfmon server and deployment manager, not getting any servers listed. perfmon is up and running because when I hit the server w/the correct url, I get an xml file back listing all the servers and PMI data on the PMI-enabled servers. ApManager logs show java.lang.NullPointerException at com.adventnet.appmanager.server.datacollection.websphere.WebSphereDataCollector.getCollectedDataThroughServlet(WebSphereDataCollector.java:492)
Traffic spikes and router active time out
Starting from build number 4010, NetFlow Analyzer shows traffic details with 1 minute granularity. In order to see accurate reports, please set the active timeout setting on the router as 1 minute You can do this by configuring the router as: router-2621(config)#ip flow-cache timeout active 1 In the absence of this setting, you may see spikes in the traffic graph. Please get back to us in case you have any further questions Thanks The NetFlow Analyzer Team
Monitoring Solid database
Does anybody now how to monitoring a solid database
FWSM Traffic Not showing
I have integrated FWSM with Firewall Analyzer. Its working perfectly, showing all stats except Tx/Rx. Could you please help me out how to run this feature? Secondly in the stats i can only see source is there some way i can get both source and destination Thanks. Rizwan
Technician role
I just up graded my version of servicedesk plus to 5, but now Im having problems when tiring to add a new technician at the assign roles tab, its just not adding the role Im trying to give to the technician it just don't I select the role and press the >> button and is not doing anything PLEASE HELP!!!! --I need this guy to start working--
Safari
Safari dosnt load SD properly. Are there any plans on changing this ?
custome reports are all mixed up!
hi support. i had some custome reports for last 30 days and had them stored as a view. now when i visit the reporte it shows requests from even before 4 -5 months. clicked edit report and saw the date changed to a 13 digits value? britto
forwarded requests
Forwarding a request from this application does not store a copy of the fwded mail? Was meddling with the history, conversations and other options. but din't find one. :x
Mysql configuration file
Hi all, I can't find the mysql configuration file of Service Desk on the hard drive, nor the my.ini or my.conf, my.cnfgg. Any idea where i can find that configuration file. Thanks all.
Creating personal profile
Hi , I'm evaluating Firewall Analyzer by importing the logs from 5 Checkpoint machines. I did it for a week and I can see data and some results. Is there an option to schedule importing ? My questions now: When I create a personal report I have the "All devices detected" always selected but the right side shows 0 devices included. Going forward and creating the report I end up with no data. How can I include specific firewalls (or have them all included at least ) ? When creating the custom report
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