changing notification templates
I have noticed when modifying notification templates the format of the message appears to be inconsistent with the template. Is there a way to ensure after modifying these templates that message are not double spaced? Example Template: E-Mail technician when a request is assigned Request: $RequestId Date/Time: $CreatedDate Priority: $Priority Department: $RequesterDepartment Category: $Category Contact: $RequesterName Phone: $RequesterMobile Status: $Status Title: $Title Description: $Description
APC UPS with environmental monitoring card
Hi I was wondering if it is possible to monitor (graphically) values such as temp and humidity that the APC environmental card provides when attached to an APC UPS? Thanks
Cisco Config Backup
We there every be the ability to backup the config of a Cisco switch or router. Maybe, have the ability to schedule a backup. If not in opUtils, maybe in the Opmananger product. We currently use both products.
Deleting a previous used category
Another question.... what happens after you have established all categories and find later that you want to delete a few of them. How will that affect any previous request that have been closed?
Not getting data
Hi Raghu... I have done the following, Installed free edition of Netflow analyzer 4 . I am not using it as a windows service. Started the server using Click on Start > Programs > ManageEngine NetFlow Analyzer 4 > NetFlow Analyzer 4 to start the server When the server is started, a command prompt window opens up showing startup information on several modules of NetFlow Analyzer. Once all the modules have been successfully created, the following message is displayed: Server started. connected client
What kind of device required for Netflow Analyzer
Hi Gerald, What king of device it is. Where can I find it . Can you name any of such devices.
Custom Monintor is changing the specified OID
I am seeing a probelm in OpManager 6.0 when adding a custom monitor for my Dell PowerEdge server. The probelm is when I create a custom monitor using the OID obtained from MIB Browser, OpManager is appending a ".0" to the OID. e.g I am creating a custom monitor "ifOperStatus.65540" to view the operational status of my GigE interface on the poweredge. After adding the custom monitor when I test using "Test Monitor" I get an error "The Monitor did not respond to the test request". When I look at the
Display of Expired Vendors
How do I make SErviceDesk display all expired contract. I have more than 25 (29 to be exact) - so I changed the selection window to show "50". When it refreshes it shows 50 OPEN CONTRACTS. If I return to the Expired contract page, use the arrows to proceed to the next page (26-29 of 29), again, it reverts to the Open Contracts.
Mail Notification profile for a URL down
Hi, I am trying to create a meaningful notification message when we have a "URL down" problem. For reasons that would take too much time to explain, I need to use the URL monitor on Device level and not the global URL monitor. Now, when creating the email notification profile, I can enter a number of variables in the message part (i.e. $message, $displayName, $category, $stringseverity). Can I specify here also other variables like URL Monitor Name or URL address in order to be able to specify in
Requesters
Hi, Is it possible to change/update and send login details to a requester by a technician without admin rights? Thanks again. Herwin Jan
HTTP Status 500 - Error
Hi SD, Please find below, attached screenshot for the errormessage "HTTP Status 500- " which we are always encountering during our evaluation. What does this error mean? This randomly appears when I click any link. Also, sometimes the application re-prompts for the user and password (login portion) upon clicking a link (ex: when I click 'Admin' tab, 'Users' link, etc.), even though I am already logged-in.
Calls being highlighted by assiging them different colours.
Hi, Is it possible to have a call which breaches the SLA to be marked by RED colour. Also is it possible that we can assign different colours to different type of priority calls. Thanks, Roshan
I have build 5000 and I don't see an upgrade path for me
I've tried to install service packs but they all die after install. I have build 5000 and I don't see a service pack for my build
Creating a Service Request from a Call Template
Hi, We are currently evaluating ServiceDeskPlus, and with the many features that we are looking for in a helpdesk application, one important feature that we need is the creation of a service request from recurring, or call templates. Since our clients still don't have a portal/access to self-service, most of their calls are logged by Customer Care. So what we need is the capability of creating a service request, where we can also choose not only the solution, but also the problem/call description
Report on Time Spent
Hi Support, Is there a time spent report by department level and show the total time spent on each of the department ? Thanks Kelvin :)
How to access app
Hi I have done the following, Installed free edition of Netflow analyzer 4 . I am not using it as a windows service. Started the server using Click on Start > Programs > ManageEngine NetFlow Analyzer 4 > NetFlow Analyzer 4 to start the server When the server is started, a command prompt window opens up showing startup information on several modules of NetFlow Analyzer. Once all the modules have been successfully created, the following message is displayed: Server started. connected client at http://localhost:8081
not getting any data
Hi, I have downloaded NetFlowAnalyzer4 for Windows XP. I am not using it as a windows service. I have created IP group with 10.254.64.42 but I am not getting any data . for any IP. What could be possible mistake I am doing
Business rules won't set priority
It seems that no matter what I do, I can't get a business rule to set a priority of anything other than Normal. In other words, I have an email that comes in stating that the request has a priority of high. I use the business rule to take out the statement with the priority in the description to try and get it to register as high. Does anybody have any suggestions?
Requesters from active directory if not english
Hi testing sd5+ All is excellent! But the primary language at us Russian and a name and a surname the user in Russian. Default code page w1251 or koi8-r. after exporting requesters from AD receive not clear (not Russian) name and a surname the requester. (see attachment) How to be? Change of code page of a browser does not help Are ready to help with translation GUI on Russian 8)
Debug mode?
Is there a debug mode in app.manager that would let us see the mysql commands the appmanger is doing in background? We are interested to automate certain tasks ( like decoupling availability from health, adding a thresshold to tablespaces / filesystems. ) that take a lot of time to do manually. Thanks in advance
Technical Support
I installed Manage Engine Applications Manager 6 in my computer. As the computer had crashed soon after installation due to some other defect, I am advised to remove the Manage Engine Applications Manager 6 and then re-install same.Please help me to uninstall Manage Engine Applications Manager 6 from my Computer.Thereafter i will re-install once the defect is rectified. My version is Free version. Your immediate response is solicited Thiyagalingam rajaan@sltnet.lk 0094-112588971 ------------------------------------------------------
Mysql configuration file
Hi all, Does anyone know where to find the my.cnf / my.ini or *.* file for the mysql configuration? I scanned the whole partition to find the possible name for this file, but i am not able to find it. Can anyone tell me the name or location of the mysql conf file of Service Desk+ ? Thanks
start/stop script for SuSe linux
I tried system, and it is very impressive (I am 100% sure that we will use commercial version), but... why don't have professional start/stop procedures for Linuxes (SuSe and Redhat have different formats). Here is what I use - rq. some modifications, may be, and better testing, but idea is here. See attachment. Alexei_Roudnev@exigengroup.com ===================================== #! /bin/sh # # # /etc/init.d/appmanager # ### BEGIN INIT INFO # Provides: appmanager # Required-Start: $network sshd #
Dependencies? URL Monitoring
Hi there. I am using the Free version of Application Manager and have a very basic question. Firstly I would like to say what a wonderful product it is I am connected to the Internet via my ISP internet service provider. And if my ISP goes down for some reason, obviously all my monitored URL's will say they are down, when they probably are not. I can think of 2 ways to solve this problem. 1. Dependency, say I could make all my URL's being monitored dependent on my ISP home page, so my monitored URL's
Beta 5 problem and question
Using Beta 5 as an evaluation, so far I really like it! One small glitch I noticed, I changed the listening port to 9190, then to 9199. The main page still says that I am listening on 9190 when the configuration screen says 9199. Also, I am trying to collect flows on 2 interfaces, but I am only seeing flows connected on the first interface. This is a Linux box, I'm using eth0 and eth1, no flows are showing up on eth1. Thanks, Dave
Add notes to a workstation
Hi, We are testing SD+ to see if it will work for us. I have a question: - Is there a way to add notes or attachtments to a workstation, for example a installation sheet? Thanks for helping, herwin Jan Steehouwer
Local Script Execution
This is a general question on monitoring. I am aware that you can trigger a script execution as part of an action. However, can I trigger an execution on the server I monitoring? Our current monitoring solution allows local script execution on events. Is there a mechanism in place to do this? Thanks.
merge requests?
don't see an option to merge multiple requests to a request. wud be great if i can select few requests and click merge from the open requests list! let me know if the option is already there!
Exception while updating the Domain.
while I was trying to edit domain scan settings and when I tried to save this this error came up " FAILURE :Exception while updating the Domain. Please report the problem to the system administrator, with the Error Code - 1,138,927,135,656" Please advice what to do.... I already asked one question before but no one replied yet i.e service desk did not finding any of my workstation nor any users, while i was scanning. I have NT domain Controller and all xp with sp2,2000 servers. your help will be
Netflow Main Interface View Metrics
The Interface View is metered in MBS - what about on GIG ports - there they show up as red because they show over 100% utilization. Is there a way to adjust this?
NetFlow Analyzer 5.0 Beta available
We are glad to announce the availability of NetFlow Analyzer 5.0 Beta. Please visit http://manageengine.adventnet.com/products/netflow/download_beta.html for downloading this. Major Features: 1. Threshold-based alerting with email notifications 2. Troubleshooting based on raw data for upto 2 weeks 3. Enhanced IP group management with option to include associate interfaces to an IP Group Minor Features 1. Enhanced router settings with options to view IfName, IfAlias, and IfDescription values 2. Dashboard
Will i get an alert as a mail
Hi, Does the netflow analyser gives an alert and like an e-mail, kalyan
Run two copies of SD+ on same server
Is it possible to run two copies of SD+ on the same server using different ports and databases? We have two departments (IT & Maintenance) that could use SD+ for work orders. Running on seperate servers is not an issue, but I like to consolidate if possible. Thanks, Brent
Adding Requesters from AD import
Is it possible to schedule an import of requesters from AD into SD+ or do you have to manually run the import task? We have quite a high turn-around of users, so it would be great if SD could automatically import these new users. Kind regards Tim
Remote Scan of Domain
Hello, i have a question! The SD+ Server is running on the Server with Internet access. As a technician I need the get the information about the Workstations and Users. My question, do i only have internet access or do the server need access to that network to scan it. Iam not sure if the programms run on the clients side(that would solve my problemes) or on the server side, so when i scan the network, for example 192.168.0.0 and the SD+ server is in a diffrent network with no access to the 192.168.0.0
server container failed
Hi dear Servicedesk plus users. We are currently testing this package in our firm. At this point we are very pleased with the functionallity and we are thinking about putting this into production. We have tested the package on several different linux configurations (debian woody -sarge,RH,SUSE), and we always succesfully installed it. Now we want to install this package our first test production server. We are using a DELL POWEREDGE 4300 Because the latest debian kernels doest not support the PERC4/Di
Closing Old Request not working
We have some old (yet still current) requests which we cannot close, we also cannot delete them. We have tried from the close 'link', 'editing' the request to close status (we can change to On Hold though), and 'deleting' from the main list view. The page just takes a long time to refresh and then there are no changes to the request status etc. We can create, close and delete new requests as normal. Any ideas ?
Starting Servicedesk as a service
Hi It would be gr8 if SD+ could be started as a service. So it doesn't become necessary for a user to login and then start SD+. Regards, Roshan
Removing survey results
Is there any way to delete all existing survey results and start over again?
SMS notifications
After upgrade I can not send SMS notifications. On the SMS notification after a request is assigned I can not specify to send plant text. On "SMS technician" option I can specify plain text, but I still receive an error from my SMS provider because the message is not plain text. It is urgent for me, since now I can not notify my on field technicians about new requests. Thanks in advance for your help. Edgar @ Maxcom
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