Business rules do not work with emailed requests
The majority of our users email their requests to our "helpdesk". We were hoping that we could use queues to help organize our tier I support staff. The problem is, the business rules only seem to work on request submitted via webform, not email.
Is this a bug or am I doing something wrong?
Regards,
Ryan Harmer
Is this a bug or am I doing something wrong?
Regards,
Ryan Harmer
Topic Participants
rharmer
ServiceDesk Plus
noli_me
kkevin
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