Request List views

Request List views

Hello - I have been playing around with the Request lists and i would like to know if it is possible to view all calls assigned to a specific team and include calls that have been specifically assigned to members of that team?

For example, Team 1 consists of two team members, Person1 & Person2. If a call is assigned to Team1 and Person1 then assigns the call to themselve, could Person2 stgill view the call in their call lists?

Basically, I want this to happen so if someone is away from the office and they have some calls assigned directly to them, I want other team members to be able to view them easierly from one central area.

Any help greatly appreciated.

Thanks

Pete









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