HotFix to migrate to SCP Build Version 5006
Hi All,
We are happy to announce the release of HotFix which will help you migrate to build 5006.
You can download the Hotfix from the URL http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_1_0.ppm
Issues Fixed in HotFix
Instructions to apply the hotfix
Contact us @ "support at supportcenterplus dot com" if you face any issues with applying the Hotfix.
Regards
Karthik
SupportCenterPlus Technical Support.
We are happy to announce the release of HotFix which will help you migrate to build 5006.
You can download the Hotfix from the URL http://manageengine.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_5_0_0_SP-0_1_0.ppm
Issues Fixed in HotFix
-
* When importing Accounts and Contacts using a CSV file, only the first contact was getting associated to the Account. This issue is fixed.
* Issue of improper replacement of Contact Name in notifications fixed.
* Issue when changing port number during installation is fixed.
* Contacts can be provided the option to view only their own requests or all the requests of the account.
* Time spent report added based on Account & Contact.
Instructions to apply the hotfix
-
1. Shut down SupportCenter Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <SupportCenter_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the HotFix file (AdventNet_ManageEngine_SupportCenter_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack.
5. Once the upgrade is complete, start SupportCenter Plus Server.
Contact us @ "support at supportcenterplus dot com" if you face any issues with applying the Hotfix.
Regards
Karthik
SupportCenterPlus Technical Support.